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Job No. 3447Client BTProject BT TV G5 user guide v2 – DF

Revision 5-DRModified 20/01/17Created 14/09/16

TV user guide

Hello

Use this guide to see what’s what with your new super-clear Ultra HD BT TV. Or sneak a peek at bt.com/tv/welcome

Grab your remote and get going 4

The main menu 6

Watching live TV 8

Pausing live TV 10

Searching for programmes 12

Recording programmes 13

Watching your recordings 14

Players & Apps 17

BT Player, BT TV Store and My Zone 18

Help with set-up 24

Help with saving power 24

Help with Freeview 25

Help with extra channels 25

How to control your TV using your BT TV remote 26

Get to know your set-top box 27

Parental Controls and PINs 28

Accessibility tools 29

Here’s what’s in this guide Need some help?And there’s more in Store

for you – see page 20

AVAILABLE TO OWN NOW

PIXAR’S FINDING DORY

© Disney/Pixar 2016

3 Welcome to BT TV

Want to control your TV using your BT TV remote?Sometimes it’s hard enough keeping track of one remote, let alone two. Why not just use one? To work your TV using your BT TV remote, see page 26.

Grab your remote

and get going

Switch your box on or off To find out how to also control

your TV using your remote, have a look at page 26.

Meet your new best friend – your BT TV remote control. Use it to wander around, see the sights, pick what you’d like to watch.

Explore the BT PlayerYou’ll find a huge library of on-demand entertainment, sport, films, music and kids’ shows, and the BT TV Store. See page 18

Open the main menuIt’s the home of BT TV and where you go to get on-demand programmes, players, apps, your recordings and settings. See page 6

See more about a programmeFor when you want more information about the show.

Pause live TV You can pause, rewind and fast forward live TV, so you never miss a thing. See page 10

Record Press this to record a programme or series. See page 13

Your super-smart search tool Use this to search across all TV and on-demand. See page 12

Open the TV guideSee what’s on and scroll back to catch programmes you might’ve missed. See page 8

4 5 Grab your remote and get goingGrab your remote and get going

The main menu

TwON NO

Celebrity Big Bro…ON NOW

ManhattanON NOW

Location, Locatio…ON NOW

Coronation StreetON NOW

CasualtyON NOW

Players & Apps BT Player SettingsMyTVGuide

8:20PM

TwCelebrity Big Bro… ManhattanLocation, Locatio…Coronation StreetCasualty


8:20PM

To open the main menu, press on your remoteUse the and arrow keys and to find your way around.

Press Back go back a step, or to exit.

The preview barBelow each menu item is a handy row of shortcuts. For example: when Guide is highlighted, you’ll see what’s on TV now. You can then find and jump straight to a channel.

Press to get to this row, then use and and to pick a shortcut.

ON NO

Celebrity Big Bro…ON NOW

ManhattanON NOW

Location, Locatio…ON NOW

Coronation StreetON NOW

CasualtyON NOW


SettingsWhere you can manage your box settings.

GuideSee what’s on, set recordings and catch up on programmes from the last seven days. See page 8

Players & AppsFind all the on-demand players and apps, like BBC iPlayer. See page 17

MyTVWatch and manage the programmes you’ve recorded or scheduled to record. See page 14

BT PlayerExplore the BT Player to watch a huge library of on-demand entertainment, sport, films, music and kids’ shows. And remember to see what’s in the Store. See page 18

SearchUse this handy, super-smart search tool to find what you want to watch across all your channels and on-demand players. See page 12

6 The main menu 7 The main menu

Watching live TV

To open the TV guide, press on your remoteUse the arrow buttons to move up and down through the channels and left and right through the schedule. The selected programme is highlighted.

Press when:

• selecting a programme that’s currently on to jump to that channel

• selecting a past programme (which has a icon) to play that programme on-demand (this will open a player like BBC iPlayer and play the programme)

• selecting a future programme to set a reminder.

Press to get back to live TV.

The Guide

Subscribed filterUse this filter to see only the channels included in your subscription.

HD & Ultra HD filterUse this filter to get straight to your HD and super-clear Ultra HD channels.

Filter channels by categoryPress on your remote and scroll left or right to choose the category you want. Then press .

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Call the Midwife Casualty

Dragons’ Den James May's Cars of the PeopleDad’s Army

New: Big Star’s Little Star The Jonathan Ross Show

Night at the Museum 2 Walking the Himalayas

The Wedding Date Celebrity Big Brother5 Ne...

Cats and Dogs: The Revenge of Kitty Galore Skyfall

8:00 9:00 9:308:30

INFO ON NOW CATEGORIES CHANGE PAGECHANGE DAY

ALL CHANNELS HD & ULTRA HD SUBSCRIBED ENTERTAINMENT CHILDREN’S NEWS SPORT FILMS FACTUAL & LIFESTYLE

8:20PM

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12MON

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14TODAY

Programme infoPress to find out more about the selected programme or to see if it’s available in HD.

On nowIf you’ve lost where you are, just press to jump straight back to now in the Guide.

Change dayPress and to skip backwards and forwards by 24 hours.

Change pagePress P and P to move quickly through the channels, a page at a time.

RecordPress to record the selected programme.

If it’s a series, you’ll be able to choose to record all its episodes once you’ve pressed .

Press twice to record the series while watching the actual programme. See page 13 for more on recording.

Seven-day catch-upIf you see this symbol, it means the programme is available on catch-up.

Scroll back over seven days to catch up on programmes you might’ve missed. When you’ve got to the programme you want, press to get started.

RemindersIn the Guide, find the programme you want to be reminded about. Then press on your remote.

To cancel a reminder, find the programme and press .

8 9 Watching live TVWatching live TV 9 Watching live TV

Now and nextTo see what’s on next, press . The mini guide will show you what’s coming up over the next 24 hours. Scroll up and down to see what’s on other channels.

You can also record, set reminders and get more information on programmes using the mini guide.

8:20PM

The Shield00:00

Manhattan23:00

Fear the Walking D…22:00

Mad Men21:00

Grey’s AnatomyON NOW

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8:20PM

Pausing live TVYou won’t miss a minute. You can pause the programme, rewind to catch the bit you missed, then fast forward to catch up to live TV again.

Press to pauseYou can pause live TV for up to two hours. To start watching again, press .

You can return to live TV at any time by pressing . If you change channel while pausing, you’ll lose your paused position.

Where are you?When you pause live TV, you can see when your pause started, where you are now, and the programme start and end times.

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Press to rewindKeep pressing it to change the rewind speed. To start watching again, press . To skip back 15 seconds, press .

Press to fast forwardYou can only do this when you’ve paused or rewound live TV. Keep pressing it to change the forward speed. When you reach the bit you want to watch, press . You can also skip forward 60 seconds by pressing .

Location, Location, Location

8:20PM

8:00PM 9:00PM

ON NEXTLocation, Location, Location004

And there’s more in Store for you – see page 20


ICE AGE 5: COLLISION

COURSE

Programme start

Previous programme

Next programme

Where you started

watching

Where you are now

The rest of the recorded bit (you can

fast forward this)

Live TV Programme end

10 Watching live TV

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8:20PM

Searching for programmes Recording programmes

To record, press on your remoteYou can press while watching live TV, browsing the Guide or looking at Search (On Now & Next) results.

Recordings will automatically start and finish at the times listed in the Guide. You can’t add extra time before or after the recording.

Recording a seriesWhen in the guide, you’ll be able to choose to record all episodes once you’ve pressed .

Press twice to record the series while watching the actual programme. You’ll always get a confirmation message when a recording is set.

Cancelling a recordingGo to the Guide and find the programme you want to cancel. Then press .

You can also cancel a recording through MyTV. To do that, find the programme in your list of scheduled recordings. Then press . See page 14 for more on MyTV.

Press on your remote

Or choose from the main menuUse the number buttons to type what you’re searching for (for example, press

twice to get ‘b’).

As you type, suggested programmes appear. Press and press to pick a progamme.

Some programmes might be available On Demand and On Now & Later. If you choose a programme from the On Demand search results, it will launch a player (like BBC iPlayer).

To return to live TV at any time, press .

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8:00 9:00 9:308:30



8:20PM

14TODAY

Recording two programmesYou can record two programmes at the same time while watching another from Players & Apps or MyTV. You can record up to 600 hours of your favourite programmes and series (or around 250 hours in HD or around 60 hours in Ultra HD).

Recording clashesIf you try to record too many programmes at the same time, you’ll create a clash. If this happens, we’ll let you know how to fix it (for example, by cancelling another scheduled recording).

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8:00 9:00 9:308:30



8:20PM

14TODAY

Breaking Bad

On Demand (9) Now & Next (12)

Breaking BadBUY, SUBSCRIPTION

65 EPISODES Breaking BadSUBSCRIPTION

Breaking BadSUBSCRIPTION




8:20PM

Breaking Bad

On Demand (9) Now & Next (12)

Breaking BadBreaking Bad Breaking Bad Breaking Bad Breaking BadBreaking Bad

8:20PM

Search tips

Press on your remote control to enter a space.

Press to delete the last letter you entered.

Press to see all results that match your search.

Press to clear your search and start another.

12 13 Recording programmesSearching for programmes

OF 5

INFO LOCK/UNLOCK 50% FREEDELETEDEL

PAGE 1 OF 5

THU 15 DEC

The Jeremy Kyl…YESTERDAY

Let It ShineYESTERDAY

Taboo

TODAY

The Only Way Is Essex

FRI 2 DEC

The Big Bang Th…

MON 19 DEC

Good Morning B…

YESTERDAY

The Voice

THU 1 DEC

Location, Locatio…

SUN 25 DEC

EastEndersWED 21 DEC

The One Show

WED 4 JAN

Loose WomenSUN 8 JAN

Dance, Dance, D…

Recordings Scheduled 8:20PM

Watching your recordings

Deleting recordingsTo delete a programme you’ve recorded, select the recording and press on your remote.

To delete a series you’ve recorded, select the series and press on your remote. Then press to confirm.

If you’re worried about accidentally deleting recordings, go to Settings > Recordings > Confirm Delete and choose between on or off.

Auto deleting recordingsIf your BT TV box gets full and there isn’t enough space to record a new programme, it’ll automatically delete a recording, starting with the oldest one you’ve watched.

To stop a programme being deleted, you can lock it. Highlight the recording and press the yellow button on your remote.

To unlock a recording, highlight it and press the yellow button again.

Programme infoPress to find out more about the selected programme.

DeletePress to delete the selected programme or series.

Lock/UnlockPress to lock the selected programme and prevent it from being deleted.

Recording space left

Record iconsProgramme set to record

Series set to record

Programme recording now

Recording episode within a series now

Programme recorded

Programme recorded and locked

Some of the programme is recorded

Some of the series is recorded

A series of recordings

Recording failed

Press to open the main menu and choose MyTVHighlight the programme you want to watch and press or .

If you only watch part of a recording, you can carry on from where you left off or start from the beginning by pressing .

The Recordings area of MyTV lists all your watched and unwatched recorded programmes. The Scheduled area lists all your upcoming recordings.

If you’ve got a lot of recordings, they’ll be split across two or more pages and series recordings will be grouped together. You can order the list of recordings by date or alphabetically.

To watch a recording from an Extra TV channel, your BT TV box needs to be connected to your Hub.

14 Watching your recordings 15 Watching your recordings

Players & Apps

Press and choose Players & AppsUse the arrow buttons to choose a Player or App, then press to open.

To return to live TV at any time, press .

BT Player offers a wide range of on-demand and subscription programmes (see page 18). And you’ve got apps to choose from too, like News and Sport.

But you don’t just get BT Player. You can watch lots of other on-demand services, like BBC iPlayer and Netflix 4K where you can experience award-winning TV and films in stunning Ultra HD.

Players Apps 8:20PM

Players Apps 8:20PM



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17 Players & Apps

BT Player

Press on your remote

Or choose BT Player from the main menuThe BT Player opens on the Highlights page. You’ll see the best of the best and some recommendations for you to browse. If you’ve already started watching something, the player will remember where you got to and pick up where you left off when you go back to it.

Use the arrow buttons to move around, and press to select. Remember to scroll down (and right) to make sure you see everything there is.

Add or remove a favouriteThis one’s really easy. Highlight a programme and press on your remote.

Available to buy, rent or subscribe toHighlight a programme that has aicon and press for more detail.

BT TV StoreChoose from thousands of films to buy or rent, the latest TV box sets, kids’ favourites and the best of Curzon Home Cinema. See page 20

My ZoneCome here to see your favourites and what you’ve bought or rented, and to continue watching from where you left off. See page 21

MusicThe home of music videos, concerts and full albums.

KidsAll the kids’ favourites. And with no adverts too.

FilmLatest available films for you to rent, or buy to keep. Explore by genre, trending films, most viewed, new releases, award winners and kids’ films.

SportGet the best of BT Sport, on demand.

EntertainmentWhat we recommend, recently added episodes, trending box sets, what’s available on catch-up, best documentaries, and the latest full TV series from the BT TV Store.

To see what you can watch for free, press on your remote.

This is also the easiest way to find programmes you’d like to catch up on.

Show free to me

SearchUse this for help finding a programme.

SettingsHere you can find your Payment PIN and manage who can use it to buy content.

HelpAnswers to common questions about your TV service, equipment and error codes.

18 BT Player 19 BT Player

When to use your Payment PINYou’ll need it to authorise any payments in the BT Player, if you’ve set this up. For more about this PIN, go to page 28.

My Zone

FavouritesIf you like something, make it a favourite by pressing or selecting . It’ll then show in My Zone.

My RentalsHere’s where you’ll find the films you’ve rented. They’ll show here during the 48-hour rental period.

My PurchasesThis is where you can find what you’ve bought in the BT TV Store.

Continue watchingIf you’ve already started watching something, you can carry on where you left off.

Browse and buy or rent the latest blockbusters and TV box sets. Choose Store in the BT Player.

There’s a world of entertainment at your fingertips with thousands of films to choose from. Buy and own to watch at any time – or rent for 48 hours.

There are also hundreds of TV box sets which you can buy as single episodes or whole seasons.

And for the best in independent film, browse Curzon Home Cinema.

You can download anything you’ve bought using the BT TV purchases app on smartphones, tablets or computers.

Store content can be PIN protected. See Parental Controls and PINs on page 28.

BT TV Store

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20 BT Player 21 BT Player

Need some help?


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GHOSTBUSTERS

Here’s what’s in helpHelp with set-up 24

Help with saving power 24

Help with Freeview 25

Help with extra channels 25

How to control your TV using your BT TV remote 26

Get to know your Ultra HD box 27

Parental Controls and PINs 28

Accessibility tools 29

Take a look at bt.com/help/tv

Or chat with us (any time between 7am and 11pm) at bt.com/chat

If you need to talk to us, give us a ring on 0800 111 4567. We’re usually less busy between 12pm and 6.30pm.

You can report a fault at bt.com/faults

22 23 Need some help?

Help with extra channels

Extra channels come to you over your broadband, so make sure your set-top box is always connected.

1 Check your box is up to date by pressing the button on your remote. Then go back to the channels you’re trying to watch. If they’re still not working, follow the steps below.

2 Check the connection between your TV box and broadband is working by playing an on-demand programme. If that doesn’t work, check the connection to your Hub. If your broadband isn’t working on other devices, get in touch to let us know.

3 If you’re able to watch other on-demand programmes, you’ll need to check the box software is up to date by going to Settings, then Software Information and then Update Software.

4 If that doesn’t work, switch your Hub off at the power and then back on again and do the same with your set-top box.

5 If you’re still having problems, let us know by reporting a fault at bt.com/faults or call us on 0800 111 4567.

Help with saving power

There are three different standby modes. To change these, go to Settings, then Power and Standby. You can adjust Deep Sleep timings here, too.

Standby mode Approximate energy useWhen connected using Ethernet

With no network connection

Energy Saver 0.3 watt 0.3 watt

Always Ready 15 watts 9.1 watts

Smart Standby (default 1am – 5am) 0.3 watt 0.3 watt

Smart Standby (default 5am –1am) 15 watts 9.1 watts

Other box states Approximate energy use

In full operation Up to 11 watts

Off 0.1 watts

Time to switch from On to Standby in Energy Saver mode 180 seconds

Note that if you switch power off (at the socket) overnight to save energy, it won’t pick up software updates and you can’t record during this time.

Help with Freeview

You might find some or all of your Freeview channels are missing or they’re poor quality. Most of the time, the problem will right itself. Or you might need to make a quick and easy fix. Here’s what to do.

1 Check the coverage in your area at digitaluk.co.uk. Just type in your postcode and house number to see which channels you should be able to get.

2 Check your aerial connections. Your aerial needs to be in good working order to get Freeview channels. Make sure the aerial cable is going straight into the Aerial IN socket on the back of your TV box. You might also get a better picture quality by removing any amplifiers or splitters that you’ve got connected.

3 If you’re stuck, you can report a fault at bt.com/faults or call us on 0800 111 4567 and we’ll send a specialist to check your aerial. It might be out of place, or something might be restricting the signal. Or you can contact a local professional to help. If you need outside or roof access to your aerial, we recommend getting someone in to do it for you.

Help with set-up

Can’t see the welcome screen or the screen says ‘No Signal’?This could mean your TV is using the wrong source or input. Here’s what to do.

1 Check your set-top box is correctly connected to an HDMI port on your TV.2 If they’re connected okay, check your BT TV box has a blue light on

its front. (You can find out more about lights on page 27.)3 If the light’s blue, find and press the ‘Input’ or ‘Source’ button on your

TV remote (it’ll look something like ) and select HDMI1, HDMI2 or HDMI3.

You should have the right input now. If not, please have a look at your TV maker’s guide for more help.

Watching programmes in Ultra HDTo watch programmes in Ultra HD, you need to have an Ultra HD / 4K TV that’s compatible with BT TV’s Ultra HD service. If your TV isn’t compatible, you can still watch standard HD programmes.

Your TV needs to have at least one HDMI socket that supports both HDMI 2.0 and HDCP 2.2. It’s sometimes called ‘HDMI 2.0’ or just ‘2.0’. Make sure your BT Ultra HD box is connected to the correct HDMI socket on your TV.

Bit stuck?Not all TVs work the same way. To find out more about finding the right HDMI socket and more about Ultra HD settings, go to bt.com/help/ultrahd or take a look at your TV manufacturer’s support site to check the specification of your TV.

24 25 Need some help?Need some help?

Get to know your Ultra HD box

The lightsThe lights on the front of your box show you what it’s doing.

The buttonsAs well as using the remote, you can also control your BT TV box with the buttons on the top.

Aerial InConnects to the

aerial wall socket

S/PDIFDigital audio connection to your home cinema system

HDMIConnects to

your TV

EthernetConnects to your Hub for a broadband connection

PowerConnects to the mains power

using the supplied cable

Connecting a separate sound systemTo find out more about this, go to bt.com/help/tv or see your sound system’s user guide.

How to control your TV using your BT TV remote

TV brand Code

Goodmans 2037

Hitachi 2424

JVC 2788

LG 2992

Panasonic 3846

Philips 3951

Samsung 4483

Sharp 4848

Sony 4985

Toshiba 5523

If your make of TV isn’t listed here, you can find a full list of brands and codes at bt.com/help/remote

Using your remote to switch to another deviceWhen switching to another device on your TV (like a games console), press on your remote, then keep pressing (not the up or down arrows) to scroll through your choices (like HDMI1).

Maximum volume too low?If you need to change the volume on your BT TV box after setting up your remote, hold down AD while pressing Vol , Vol .

You can set your BT TV remote to control both your BT TV box and your TV. Here’s how.

1 Turn on your TV, then look up the four-digit code for your brand of TV (see the table on the right). Then hold down and until the blue light on the remote flashes three times.

2 When the flashing stops, enter the four-digit code for your brand of TV (see the table on the right). The blue light will flash another three times.

3 Hold down until your TV turns off. The blue light will blink while it turns off.

4 When your TV turns off, let go of and press it again – your TV should turn back on. Next try Vol , Vol .

For some TV brands, you need to press instead of . So if it’s not working, try this step again but press .

5 If the volume control works, press . And that’s it!

If it doesn’t work, start again from Step 3.

Once you’ve set up your remote, you can:

• turn your TV on and off (standby)• switch to another device• adjust or mute the volume.

Box status The lights show…OffOnLow power standby (see page 24)Active standby (see page 24)On and recordingLow power standby and recording


Accessibility tools

There are lots of things you can do to make your BT TV even easier to use. To review and change your accessibility settings, press then select Settings and scroll down to Accessibility and Language. Here’s a summary of what’s what.

Turn on Subtitles, Audio Description (AD) and Sign LanguageIf the broadcaster provides these features, they’re available on live TV and on-demand programmes.

On your remote, use and AD to turn Subtitles and Audio Description on and off.

For sign language settings, go to Settings and scroll down to Accessibility and Language to get to the options available. All on-demand programmes have a subtitles or audio description option.

Using audio feedbackIf you aren’t sure you’ve pressed a key or not, turn on audio feedback so there’s a bleep on the TV every time you press a key on the remote. Partially sighted and blind viewers might find it makes navigation easier.

To switch this on or off, go to Settings and scroll down to Accessibility and Language and choose Audio feedback. When pressing , you can go left or right to turn audio feedback off or on.

Switching on the high-contrast colour schemeIf you find the menus difficult to read, there’s a high-contrast colour scheme you can use instead. It has white text on black and the menu options don’t blend in with the background.

To switch this on, go to Settings and scroll down to Accessibility and Language and choose Appearance.

Remove channel logosYou can stop these logos appearing in the Guide to make it easier to read.

Remove transparencyYou can change settings so that you don’t see the ‘transparent’ background image of a programme while you’re browsing the Guide.

Parental Controls and PINs

It’s easy to control access to BT TV, if you want to.

Parental ControlsWith BT TV, you only need to set these once. They’ll cover all channels, players and programmes.

About your PINsThere are two PINs. Use your Parental Control PIN to control access to programmes with an age rating. Use your Payment PIN to make purchases on the BT Player. You can have the same PIN number for both if you like.

Parental Control PINYour default PIN is always 1234. But you can change it at any time. To do that, go to Settings, then Change Parental Control PIN. You’ll also need to create a security question, which you’ll be asked for the answer to if you forget your PIN.

Can’t remember your Parental Control PIN and security question?You’ll need to reset the box. To find out how, pop over to bt.com/help/resettv

Payment PINWhen you set up your box you’ll be asked to set a Payment PIN. To turn this PIN on or off, go to the BT Player, then choose Settings and PIN Settings.

If you forget your Payment PIN, call the BT helpdesk on 0800 111 4567 or go to bt.com/PIN

Unhiding age-rated programmes and filmsWhen you activate Parental Controls, all programmes rated PG, 12, 15 and 18 are hidden. You can also choose to put Parental Controls on programmes that have a guidance warning.

You might need to type in your Parental Control PIN if you try to watch a live programme with an age rating of 15 or above between 5.30am and 9pm.


The small print

Safety instructions and precautionsYour BT TV set-top box has been made to comply with international safety standards. Please read the following safety precautions carefully.LiquidKeep all kinds of liquids away from your set-top box. Don’t put anything filled with liquid (like a vase of flowers or an oil-burning candle) on it.

Cleaning• Unplug your set-top box from the wall outlet before cleaning.• Use a light damp cloth (no solvents) to dust it.

Ventilation• Keep the ventilation slots uncovered to allow proper airflow into

your set-top box.• Don’t stand it on soft furnishings, carpets or delicate surfaces.• Don’t stack other electronic equipment on top of it.• Don’t keep it in a confined, unventilated space (like a cupboard).

Environment• Don’t expose your set-top box to direct sunlight.• Avoid putting your set-top box on a delicate surface or antique

or veneered wood.

WarningTo avoid damaging the power cord or plug• Don’t change the power cord or plug.• Don’t bend or twist the power cord.• Make sure you unplug the power cord by holding the plug.• Keep heating appliances as far away as possible from the power

cord to avoid the vinyl cover melting.• You should have easy access to the mains plug at all times.

To avoid electrical shock• Don’t open the main body of your set-top box.• Don’t insert metal or flammable objects into it.• Don’t touch the power plug with wet hands.• Unplug it to install the aerial cable.

• Proof of purchase is needed.• The equipment is returned to BT or its agents as instructed.• Doesn’t cover any faults or defects caused by accidents, misuse,

fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than by approved agents.

• Doesn’t affect your statutory rights.

Within the 12-month guarantee periodIf you have problems using your set-top box, don’t return it before you’ve contacted the BT Technical Helpdesk on 0800 111 4567. In the unlikely event of a defect occurring, please follow the Helpdesk’s instructions for replacement or repair.

Outside the 12-month guarantee periodIf your set-top box needs repair after the end of the guarantee period, the repair must meet the approval requirements for connection to the broadband and telephone network. Contact the BT Technical Helpdesk on 0800 111 4567 for details of BT’s approved repair agents.

RecyclingHow to recycle your equipmentYour set-top box, remote control and broadband extenders (if you have them) are classed as electrical or electronic equipment, so DO NOT put them in your normal rubbish bin. It’s all part of the Waste Electrical and Electronic Equipment (WEEE) Directive (2002/96/EU) to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground.

The BT Electrical Take Back SchemeIf you’d rather send your set-top box back to us, it’s easy and free of charge.

1 Call 0800 800 150 and tell us what you want to return. We’ll then send you a pre-paid posting bag.

2 Pack everything, including any cables, into the original box. (If you don’t have it, please use another box or bubble wrap as protection.)

3 Pop it in the posting bag and seal it.4 Peel off the barcode from the address label and stick it next to

the postage label on the posting bag.5 Take it to your local Post Office. We recommend you ask for

proof of posting – there’s no charge for this.

Sorry, but we can only deal with BT equipment. You can usually take other old equipment to your local recycling centre.

Remember, batteries need to be disposed of responsibly too.

To avoid damaging your set-top box• Don’t use your set-top box if it’s out of order. If you keep

using it when it is defective, you might cause serious damage. Please contact BT if it isn’t working properly.

• Unplug it from the mains socket if there’s severe lightning.

To avoid damaging the hard disk drive• Don’t move your set-top box or turn the power off suddenly

while the hard disk drive is running.• BT won’t be liable for any corruption of data on the hard disk

drive caused by carelessness or misuse.

Other informationYouViewYouView is subject to terms of use, suitable broadband speed, TV aerial and coverage. See www.youview.com. Software contained in this device is licensed on a limited basis. All other rights are reserved. YouView and the YouView logo are trademarks of YouView TV Limited and are used under licence. © YouView TV Limited 2010 – 2017. All logos and content images are trademarks and/or copyright of their respective owners. Images are for illustration only and may differ on screen. Content is subject to availability.

Open source softwareYour set-top box uses open source software. To find out more, go to bt.com/vision/opensource

Declaration of ConformanceLow Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC and Energy-related Products Directive 2009/125/EC. The BT TV set-top box is for use within the UK. You can find the Declaration of Conformance at bt.com/help/youviewdoc

WarrantyYour set-top box is guaranteed for 12 months from the date you bought it.Subject to the terms listed below, the guarantee covers the repair or, at BT’s or its agent’s discretion, the option to replace the set-top box or any of its components (other than batteries) – if any are found to be faulty or below standard, or not put together well or using unsuitable materials.

A set-top box over 28 days old from the date you bought it may be replaced with a refurbished or repaired product.

Guarantee conditions• Only covers defects that occur during the guarantee period.

Using ZoomThe button has two functions: one for the main menu and one for the Guide (where you find live TV channels).

How to zoom when using the main menuIf you’re finding it difficult to read some of the text while you’re in the main menu or sub-menus (such as settings), you can use Zoom to make it bigger.

For example: press on your remote to bring up your main menu, then press on your remote to make the text bigger (you’ll be able to use the options on the screen as usual). Press again and you’ll be able to use the arrow buttons on your remote to move around the screen. Press Select to be able to use the options again. Press for the third time to go back to the normal view.

How to zoom when in the GuidePress . When you can see the TV listings, press to make the text bigger (you’ll be able to use the options on the screen as usual). Press again to return the text to its original size.

Using Grid 2Grid 2 is software for Windows computers. You can use it to control your BT TV box without a remote or keyboard. It accepts input from a wide range of devices, like switches, head pointers and eye gaze systems.

You can find out more about this at btplc.com/inclusion/BTTV and sensorysoftware.com

Using your keyboard as a remoteYou can use a UK USB keyboard to interact with your BT TV box, either alongside the remote or instead of it. There’s a USB connection on the back and the left-hand side of the box.

• This option supports popular USB keyboards.

• Certain keys imitate the buttons on the remote.

• You can use the standard alphabet keys to enter text.

• The ‘1’ key also cycles through punctuation.

• The keyboard number keys work in just the same way as the number keys on the remote.

A number of keyboard layouts are supported, like Jumbo, Clevy and multimedia. You can read more about this and print out keyboard overlays at btplc.com/inclusion/BTTV

30 Need some help?

Available in other formats including Braille, large print and audio CD. Please go to bt.com/mediatypes or call 0800 800 150.

Offices worldwide© British Telecommunications plc 2017.We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000).

Item code 082828 V2

All this information was correct as of January 2017. See our terms and conditions at bt.com/terms

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