Ivan Melo (University of Žilina) [email protected] Cascade projects in Slovakia.
Fernando Melo- SLOW Networking - 12.02.15
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Transcript of Fernando Melo- SLOW Networking - 12.02.15
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2015
Porto, 12/02/2015 – 15ª edição
SLOW
Networking
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CONVIDADO
Fernando Melo
CEO
Alliance Healthcare
Fernando Melo 2015
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“A Sustentabilidade das
Empresas e os
Modelos de
Excelência”
SLOW Networking
TEMA
2015
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Primeira parte
SLOW Networking
A Sustentabilidade das Empresas e os Modelos de Excelência
CASE
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SLOW Networking
CASE
As minhas convicções
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SLOW Networking
CASE
Excelência?
Competitividade?
Qualidade?
Eficiência Operacional?
Estratégia?
Inovação?
Benchmarking?
Vantagem Competitiva?
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SLOW Networking
Estratégia
CASE
Produto
Processo
Procedimento/
Método
CLASSE DE INOVAÇÃO
Cada via de inovação tem um posicionamento distinto.
Incremental Distintiva Revolucionária
Gestão da
Qualidade
Total Reengenharia
Investigação
Desen-
volvimento
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Primeira parte
SLOW Networking
Estratégia
CASE
A lebre e a
tartaruga
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Primeira parte
SLOW Networking
Estratégia
CASE
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SLOW Networking
Estratégia
CASE
“Utilizing the New Drivers of Innovation, Profitability, and Growth in a Demanding Global Economy”
“Converting Intangible Assets into Tangible Outcomes”
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SLOW Networking
Estratégia
CASE
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SLOW Networking
Estratégia
CASE
Uma Visão
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SLOW Networking
Estratégia
CASE
Uma Visão
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SLOW Networking
Estratégia
CASE
Uma Visão
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SLOW Networking
Estratégia
CASE
Uma Visão
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SLOW Networking
CASE
Grande
Dimensão das
Vantagens
Competitivas
BLOCKBUSTERS
INCH BY
INCH
Número de Vantagens Competitivas
Pequena
F1 Racing
Retailing
Poucas Muitas
Patented
drugs
Commodities
Price competition
Exemplo AH:
Na indústria de distribuição farmacêutica situamo-nos na zona "inch by inch“ o que reforça a necessidade de modelos para melhorar a eficiência operacional.
Estratégia - Vantagem Competitiva
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SLOW Networking
CASE
Discol As empresas precisam de criar um momento para vencer a inércia Desenvolvimento do negócio Liderança As pessoas certas no sitío certo Aceleração do negócio Factos brutais Cultura da empresa Disciplina Criatividade e capacidade de decisão
Estratégia - Modelo Estratégico - DISCOL
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SLOW Networking
CASE
Estratégia - Modelo Estratégico – CONCEITO HEDGEHOG
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SLOW Networking
CASE
Estratégia - Modelo Estratégico – CONCEITO HEDGEHOG
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SLOW Networking
CASE
Estratégia - Modelo Estratégico – Exemplos de Livros de Gestão
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SLOW Networking
CASE
Reduzir o absentismo
Aumentar a produtividade
Reduzir o número de reclamações
Baixar o custo unitário
Isto não é estratégia, a isto
chama-se melhorar a nossa
eficiência operacional,
independentemente da nossa
estratégia.
Eficiência Operacional
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SLOW Networking
CASE
A conceção e eficiência dos processos-chave
é fundamental para qualquer empresa.
Os processos têm que estar interligados
com os fatores críticos de sucesso.
Têm que traduzir a missão da empresa.
Eficiência Operacional – Processos-Chave/Fatores Críticos de Sucesso
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SLOW Networking
CASE
Eficiência Operacional – O Modelo EFQM
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SLOW Networking
CASE
Eficiência Operacional – O Modelo EFQM
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SLOW Networking
CASE
Eficiência Operacional – Empresas EFQM vs Mercado
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SLOW Networking
CASE
Na Europa existem mais de 20.000 empresas que já aderiram ao EFQM.
Os países de Leste que já fazem parte da União Europeia têm cada vez mais
empresas EFQM.
Em Portugal, certamente não existirão mais de 5 empresas que utilizam
este modelo.
Empresas que ganharam o prémio de Excelência a nível internacional:
Páginas Amarelas, Volvo, Rank Xerox, Siemens, Bosch, Nokia,
SGS-Thomson Microelectronics, Solvay Martorell, Ericsson, IBM.
.
Eficiência Operacional – Número de Empresas Europeias EFQM
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SLOW Networking
CASE
14,7
-0,7
1,2
12,316,6
21,2
2,43%
-0,13%
0,22%
1,94%
2,71%
3,37%
-0,50%
0,00%
0,50%
1,00%
1,50%
2,00%
2,50%
3,00%
3,50%
4,00%
-5,0
0,0
5,0
10,0
15,0
20,0
25,0
30,0
2010 2011 2012 2013 2014 BU 2015
Trading Profit
Trading profit Trading profit (% da faturação)
€m
Exemplo Alliance Healthcare - Resultados
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SLOW Networking
CASE
15,4
8,1
18,8
27,524,4 26,2
2,54%
1,61%
3,54%
4,33%4,00%
4,17%
0,00%
0,50%
1,00%
1,50%
2,00%
2,50%
3,00%
3,50%
4,00%
4,50%
5,00%
0,0
5,0
10,0
15,0
20,0
25,0
30,0
2010 2011 2012 2013 2014 BU 2015
Trading Profit (excl. bad debts)
Trading Profit Trading profit (% da faturação)
€m
Exemplo Alliance Healthcare - Resultados
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Inquérito de Satisfação dos Clientes
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Inquérito de Satisfação dos Colaboradores
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Inquérito de Satisfação dos Colaboradores
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Estratégico
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Estratégico
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Estratégico
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Estratégico
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Operacional
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Operacional
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Operacional
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Operacional
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Operacional
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Operacional
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SLOW Networking
CASE
Exemplo Alliance Healthcare - Modelo Operacional
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SLOW Networking
CASE
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SLOW Networking
CASE
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CONTACTOS
CASE
SLOW Networking
Fernando Melo
Fernando Melo pt.linkedin.com/in/fernandomelo21/en
Obrigado!