FedEx Express International Growth Strategy
37
Great Place to Work®
-
Upload
chowdhurymotiur -
Category
Documents
-
view
659 -
download
2
Transcript of FedEx Express International Growth Strategy
Great Place to Work®
Objectives
To share with you:our business case for building a Great Place to Work®how we align large majority of the organization with the core valuessome of our HR tools & Programs
Over 1,42,000 employeesTransporting 3.5 million
packages to over 220 countries each day With a fleet of 671
aircraft worldwide, and more than 44,500
vehicles in its worldwide network
More than 100 million electronic
transactionsper day
FedEx Express World’s Largest Express Transportation Company
Argentina, Brazil, Belgium, Canada, China, France, Germany, Hong Kong, India, Italy, Korea, Latin America & Caribbean, Mexico, Malaysia, Netherlands,
Netherlands, Singapore, United Kingdom, United States, Venezuela……..
An Employer of Choice
Presenter
Presentation Notes
How do we know we’ve been successful? The response in the marketplace…. FedEx has a reputation as being one of the Best Places to Work around the World. Highlight a few accolades The FedEx Workplace Around the World FedEx has a reputation as being one of the Best Places to Work around the World. FORTUNE “100 Best Companies to Work for in America” Included in the “Hall of Fame” for claiming a spot on the list every year, but one since its inception: 1998-2006 and 2008 PINK Magazine’s Top Companies for Women, August 2007: Featured as “One of the Elite Eight” companies for women. Black Enterprise “Top 40 Best Companies for Diversity” Ranked on list 2006 and 2007 Computerworld “100 Best Places to Work in IT” Ranked on list from 2001-2006 Hewitt Associates, “Best Employers in Canada” Ranked on list from 2003-2007 Contact Center Employer of Choice Gold and Platinum designation and certification, 2007 Great Place to Work Institute, “100 Best Workplaces in the EU” Ranked on list from 2003-2005 Financial Times, UK 50 Best Workplaces Ranked in 2007 Great Place to Work Institute/ Management, “Best Workplaces in France” Ranked on list from 2005-2007 Great Place to Work Institute/ Capitál, “Best Workplaces in Germany” Ranked on list from 2003-2007 Great Place to Work Institute/Il Sole 24 Ore “Best Workplaces in Italy” Ranked on list from 2001-2007 Great Place to Work Institute/ Financieele Dagblad, “Best Workplaces in Netherlands” Ranked on list in 2006 and 2007 Great Place to Work Institute/ Vacature, “Best Workplaces in Belgium” Ranked on list from 2005-2007 Great Place to Work Institute and Grupo Mundo Ejecutivo, “Best Company to work for in Latin America” #1 in 2007 Great Places to Work Institute - Top Transnational Firm Survey #1 in 2006 Great Place to Work Institute/ El Nacional, Venezuela #1 in 2007 Philanthropy Mexican Center and the Mexican Alliance for Corporate Social Responsibility Best Corporate Social Responsibility Practices: FedEx awarded for its program “FedEx Career Opportunity, 2006 Hewitt Associates, “25 Best Employers in Latin America” Ranked in Mexico in 2004 and 2005 2004 Great Place to Work Institute/ Expansion, “Number 1 Employer in Mexico” for companies with more than 500 employees Place #1 in 2006 and 2007; Placed #2 in 2004 and 2005 Great Place to Work Institute/ Revista Exame, “Best Companies to Work for Brazil” Ranked on list from 2003-2007 <!--[if !supportLists]-->Great Place to Work Institute/ Revista Apetura, “Best Companies to Work for Argentina” Ranked #1 in 2002 and 2004; #2 in 2003 and 2005 and #3 in 2006 South China Morning Post “Best Company for Women” award, 2006 Hewitt Best Employer “Best Employers in Korea” Ranked on List in 2003 and #1 in 2007 Hewitt Associates, “Best Employers in China” Ranked on list in 2005 and 2007 <!--[if !supportLists]-->Hewitt Associates, “Best Employers in Hong Kong” Ranked on list in 2001 and 2005 <!--[if !supportLists]--> Hewitt Associates, “Best Employers in Malaysia” Ranked on list in 2001, 2003, 2005 <!--[if !supportLists]-->Hewitt Associates, “Best Employers in Singapore” Ranked on list in 2001, 2003 and 2005
DNA ?
Deoxyribonucleic acid (DNA)
is a nucleic acid that contains the genetic instructions is often compared to a set of blueprints or a recipe, since it contains the instructions needed to construct other components cells
What constitutes the FedEx DNA
By Frederick W. Smith,FedEx Founder, Chairman & CEO
Creating A Winning StrategyFedEx grew so remarkable because of its simple
simple philosophy “P – S – P”
PROFITPROFIT
SERVICESERVICE
PEOPLEPEOPLE
Global Consistency - FedEx DNA in India
Broadcasted on Star News
INDIA
FedEx Commitment
Employer of Choice
Carrier of Choice
Neighbour of Choice
Presenter
Presentation Notes
FedEx is committed to providing outstanding customer experience, to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work.
Being Purple Blooded
The Employer of Choice
Presenter
Presentation Notes
Our people are the foundation of our success and the key to our future. FedEx provides a safe, diverse and rewarding environment where our people have opportunities to grow and succeed.
Purple Promise Driven HR Strategy
AcquireQuantitative / Qualitative
Strong FedEx Brand
ReputationOf bringing unique blend of talent, enthusiasm and ambition for a stimulating work environmentEqual Opportunity employer - Progressive Employer
ValueExperience the peace of mind that comes with knowing the future is in is in good hands
Attracting Best Talent
Structured Job designJob DescriptionSkills & Knowledge matrixBehavioral Competency frameworkJob Grade (Hay Point)
Structured Recruitment & Selection Process for Internal & External candidates, which is;
Relevant (focuses on skills, knowledge and behaviours required to deliver the job results)Consistent (in line with Company Policies and Procedures)Fair and ethical (in line with Company P&P and employment laws)
Acquiring the Right Fit
Performance Driven Culture
Work-Life Balance
Addressing all by first name
Openness to Hire Related Employees
Culture of Safety
Offering a Dynamic Work Environment
Presenter
Presentation Notes
FedEx is dedicated to continuously improving our safe work practices. We actively promote and support a culture of health and safety for the benefit of our employees, contractors and stakeholders, and the company and the public. �
“I started working with FedEx as a student in the data entry department department 23 years ago and have been given every opportunity to progress my career ever since. The logistics industry may traditionally traditionally be seen as male-dominated, but my experience with FedEx FedEx has been very different. There has been no ‘glass ceiling’ on what I can achieve as a female manager.”
Antje Schuett-FahrenkrogVice President Customer Experience
FedEx India - Experienced 95% increase in number of women hired in 2007 over 2006
Nurturing Diversity
Presenter
Presentation Notes
Women at FedEx hold both executive & operational positions
Every Manager is responsible forRecruitmentEmployee DevelopmentPerformance ReviewsEmployee CounselingRewarding employees
HR acts as a facilitator by providing training inLeadership Skills – Leadership InstituteHR Skills – MAPS (Management Applied Personnel Skills) and Competency Based Recruitment and Selection workshopsManagement Orientation – MIP (Management Induction Class)
Every Manager is a HR Manager
Survey- Feedback –ActionAnnual SurveyVoluntary survey (Almost 100% participation rate)Anonymous and confidential
Guaranteed Fair Treatment PolicyStructured appeals procedure (Individual)
Open door PolicyStructured Appeals Procedure (Group)
Self directed teams – like Quality Action TeamsEmployee EmpowermentCustomer Service Agents have authority to reimburse customers up to 500 500 USD
Listening to Employees
1,42,000 Global Employees & at any given time; 5% of employees are in classroom
Training Curriculum by Job DescriptionCombination of Mandatory and Behavioral trainingOptional courses based on individual PDP needsOver 2000 online courses
Developing the Internal Talent
7100 in Class = Large University
Promotion from Within PolicyFedEx aggressively promotes from within, because it has a
Very Specific Culture that requires strong leadership SkillsHigh Standards, every manager is responsible for People, Serv ice,
Service, ProfitsHas worked for us for the last 35 Years
Developing Leadership SkillsLeadership InstituteHORIZON, which is a Pre-Manager Program
Building our Talent Pipeline
Presenter
Presentation Notes
The current President and CEO of FedEx Express began his career as a courier in 1976. He held positions in sales and operations before taking his current position. Our current vice president for the region began his career with FedEx as a Truck Washer in 1973. After holding several positions, he was promoted to managing director and then vice president for the region. Our Managing Director for India started his career at FedEx in the hub operations. He moved up the ranks through various positions in operations management and GSP before taking his present position.
Motivating Employees
Over 100 rewards & recognition programs, to list a few:
Humanitarian Award – Highest award for self-sacrificeGolden falcon Award – Highest non-management awardBravo Zulu Program – Going beyond the call of dutyStar/Superstar award – Exceptional performanceFive Star Award – Strategic ContributionHR Award of Excellence – HR Strategic ProjectsPresident’s Club – Top 10% of FedEx worldwide Sales employees who exceed revenue goalsHall of Fame –Top Sales (3 times President’s Club winner)
Presenter
Presentation Notes
At FedEx, we believe our success depends upon the dedication of our people. We have developed recognition programs that celebrate the achievements of our people and their commitment to delivering on the values of the company.�
Tuition Assistance
Employee Discounted Shipping
Discounted International Air-travel
Career Breaks
Paternity leave
Compassionate/Bereavement leave
Being a Part of the FedEx Family
Competitive compensation & benefits packageYearly tailor-made salary survey through consultantsAnnual Merit Program
Pay for Performance Approach Mid-year Performance BonusAnnual Incentive Compensation based on MBO PerformanceSales IncentivePay Exception Program
Career Growth Opportunities
Retaining our People Asset
Creating a Fun Place to Work
i- Life (India Living in FedEx Complete Employee Forum
To provide positive work environment by adding elements of fun, socialfun, social and community responsibilitycommunity responsibility
Opportunity to recognize the importance of 'Internal Customer ExperienceInternal Customer Experience’’
Enhance ‘teamworkteamwork’’ through collaborative events
Being Customer Centric
The Carrier of Choice
Presenter
Presentation Notes
Our greatest asset is the "absolutely, positively" spirit of the men and women that make FedEx what it is. The culture of service is alive and well at FedEx. � Our people are the foundation of our success and the key to our future. FedEx provides a safe, diverse and rewarding environment where our people have opportunities to grow and succeed.
Behind Every ExperienceTogether, on 24th September, 2007, Rohan Kabra and Anish D’Souza lived by the Purple Promise and defied the limitations set by time to deliver a critical package containing life saving medicine for a 10 year old old girl suffering from Cancer and admitted in Tata Memorial Hospital, Mumbai.
Behind Every FedEx ExperienceTogether, on 30th June, 2007, the Mumbai Ramp Ramp Team kept the Purple Promise alive weathering heavy thundering showers to move 50 tonnes of cargo. The team with their courage, strong hearts and dedication, the freight was built and moved on the ramp for the upliftment.
Together, on April 4th, 2007, Nitin Dewan and his team orchestrated an outstanding delivery, by shipping 900 kgs of chocolates to Dubai. The shipment being heavy and perishable, it had to move on the commercial mode. The team worked with great great commitment to obtain obtain clearances and permissions from the Customs Office.
Presenter
Presentation Notes
Each and every day, our team members go above and beyond the call of duty.�
People are our Brand Ambassadors
Every shipment travels through at least 2 countries and is managed by more than 25 employees at different points before delivery
QDM provides the methods and tools that help us;
Consistently fulfill the Purple PromiseQDM helps us understand what our co-workers who who depend on us, or our customers expect Quality first when making any decision - the goal is to to consistently get things right every time
Delivering the Purple Promise creates loyal customers
Quality is our Business!
Presenter
Presentation Notes
We estimate that converting 1 percent of disloyal customers to loyal customers can generate $100 million in annual revenue
QDM Principles1. Customers Define Quality
Strive to understand customer requirements and expectations.
2. Be ScientificBase decisions on facts and data, not guesses or opinions.
3. Measure, Measure, MeasureMeasure failures, measure variation
4. Optimize Business PerformanceMinimize unnecessary effort, time and cost.
5. Quality Involves TeamworkSee work as a collaborative process.
6. View Failures as OpportunitiesSeek the truth and end the blame game.
‘People first’ Philosophy makes business sense
Focus on self directed teams, has increased increased productivity by 40% (globally)Quality Action Teams in India improved business processes,
In 6 years64 employeesDelivered 6 million USD savings
Dominating the Customer experience
Contributing to the Society
The Neighbour of Choice
Presenter
Presentation Notes
Our people are the foundation of our success and the key to our future. FedEx provides a safe, diverse and rewarding environment where our people have opportunities to grow and succeed. At FedEx, we recognize that our impact is greater than the services we provide. We are committed to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. We are passionate about sustainably connecting people and places and improving the quality of life around the world.
‘FedEx Philanthropy’
Supporting Supporting organizations organizations that positively that positively
impact the impact the community!community!
Presenter
Presentation Notes
FedEx provides relief and lifesaving aid to victims of disaster. We work with global nonprofit organizations to assist in relief, recovery and disaster-preparedness planning. Working with more than 20 government and relief organizations to deliver more than one million pounds of supplies following the tsunamis in Southeast Asia. Transporting relief supplies for victims of earthquakes in Pakistan, Afghanistan, and India. FedEx has helped Heart to Heart move disaster-relief supplies to China, Honduras, India, Israel, Iraq, Jamaica, Peru, Sri Lanka, Taiwan, Turkey and Vietnam Supporting organizations that positively impact communities around the world We have pledged $1 million to Junior Achievement Worldwide to develop programs in 11 Asian Pacific countries.
Saving our Environment
FedEx has integrated responsible environmental practices into daily operationsContinuously set goals that challenge to increase efficiencies and reduce wasteConservation
More fuel efficient and quieter aircraftIntroducing alternative fuel and hybrid ground vehiclesUtilizing recycled packaging material
Industry LeaderFedEx has been recognized by leading government agencies, nonprofit organizations & academic institutions Environmental Policy
Presenter
Presentation Notes
FedEx works with its suppliers and contractors to understand the environmental impacts of the materials we use throughout our business and then works to reduce those impacts. FedEx strives to be an environmental leader in the transportation industry. We participate in the development of sound environmental policy and the promotion of effective environmental management by our suppliers and contractors.
For more than a quarter of a century, FedEx has leveraged qualities like speed, teamwork, and
precision in building the largest express transportation company in the world.
These same qualities are prominent in our sport sponsorship programs, making the relationships
both natural and complimentary.
FedEx India Corporate Social
ORBIS Video
ThankThank YouYou
Presenter
Presentation Notes
Thank you for your sincere interest in learning and in supporting your organisations in becoming ‘Employer of Choice’ – All the very best in applying your learning in the outside true world. Please feel free to contact me or Mike Pettifer for any additional support.
