Informelegal_0053-2012-Servir-gpgrh(1)Del Centro Fed Del Tra y Ex
Fed Ex Crm
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Transcript of Fed Ex Crm
FedExE-Business & E-Commerce Solutions
Presented by:-Abhishek Aggarwal – 01
Ankita Kaushik - 04
Manthan Kr Dutta - 19
Muazam Koul - 24
Parichay Verma - 30
Vaibhav Bhati - 56
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DELIVERED BY DELIVERED BY TECHNOLOGYTECHNOLOGY
Overview
• FedEx Overview
• IT in FedEx
• eBusiness Tools
• eCommerce Solutions
• Case Study - Condor
• Conclusion
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What is FedEx?
“Airline of the Internet”
“An Information Technology company that just happens to have hundreds of planes…”
Source IBM
Source Wired Magazine. Dec’98
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Time-definite expressdelivery
Small-package grounddelivery
Exclusive-use, expedited,Door-to-door delivery
Organisation Structure
Regional LTL Carrier Consolidated sales, marketingAnd information technology
Copy Printing & Document Solutions
Freight Forwarder, Customs Brokerage
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• World’s largest Express transportation company
• FedEx is a $29-billion corporation
• Connecting 90% of the World’s GDP in 24-48 hours.
• 220 countries served
• 250,000 employees worldwide
• 674 aircraft
• Average Daily Volume of 6 Million Packages
About FedEx
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1979 : Cosmos (CRM)1984 : Powership (off-line shipping application)1994 : FedEx.com1997 : FedEx Ship Manager (online shipping application)2000 : FedEx Global Trade Manager2002 : FedEx InSight2003: FedEx Invoice Online, FedEx Supply Chain Manager2004: FedEx XML APIs
Technology History
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Physical NetworkVirtual Network
Eth
erne
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Eth
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Eth
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Ethernet
InterNet
Compuserve
SITA
Production
- DMZ -
WAN
Other VANS
Interconnects
172.26.44.33
FedEx Net
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Simple Tracking Example
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Applications Portfolio
eShipping ToolsEnable you to automate shipping processes with tools that meet your needs
eCommerce SolutionsEnable you to trade online with integrated FedEx shipping capabilities
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FedEx Ship Manager @fedex.com™ Web based on-line shipping application
FedEx Ship Manager Software™ PC based off-line shipping application
FedEx Ship Manager Server™Back-end shipping engine
AWB
Comm. Invoice
Order Courier
Tracking
Reports
PC
eShipping Tools
Overview
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FedEx Ship Manager @fedex.com™
FedEx Ship Manager® at fedex.com is the web-based shipping application that allows you to prepare your shipments, find your shipment’s rates and transit times and schedule a pick-up for your shipment through a single online gateway.
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eShipping Tools
FedEx Ship Manager @ fedex.com
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Fedex.com FACTS
• 15 million unique visitors monthly
• 3 million tracking requests daily
• 15 million packages shipped monthly
eBusiness Tools
FedEx Ship Manager @ fedex.com
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FedEx Ship Manager Software
FedEx® Ship Manager Software is a free of charge, self-installable software suitable for all shippers.
Ship Alert: Notify your recipient that the shipment is on its way
Customs documents: Includes customs documents such as commercial invoice, textile declaration, etc
Customization: The application can be customized as your shipping changes
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eShipping Tools
FedEx Ship Manager Software
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FedEx Ship Manager Server
FedEx® Ship Manager Server is an excellent option for very high volume shippers requiring full integration of the shipping function into their own work processes and IT/ERP infrastructure. FedEx® Ship Manager Server provides centralized processing of shipping for companies with multiple sites, operating in a global network.
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FedEx® Ship ManagerServerPowerful high-volumeMulti-sites shipping software
FedEx® Ship ManagerWebClientBrowser-based interfaceMulti-user and network environments
eShipping Tools
FedEx Ship Manager Server
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eBusiness Solutions
FedEx Insight
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FedEx Insight
FedEx InSight® is a new online shipment visibility application. Using your company's account number(s), InSight provides actionable status information about your shipments. It automatically tracks your incoming, outgoing and third party payer shipments (without a tracking number) and can immediately notify you via email of delivery, clearance delays and attempted delivery.
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FedEx Web Services SolutionsWeb services differ from traditional client/server models in that they allow for application-to-application communication. In other words, applications interface with each other, not with the users.
FedEx® DirectLink
Solution designed to support shipping related data transfers for high volume shippers operating within the larger network of partners and suppliers.
eCommerce Solutions
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FedEx API Server FedEx Server
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Customer’s Computer(PC, Web Server, etc.)
Internet
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3
FSM API’s
Transactions flow from customer’s computer over the Internet to FedEx. The data is decrypted and routed to the appropriate server within FedEx. The response is then encrypted and sent back.
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eCommerce Solutions
FedEx Web Services Solutions
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FedEx® DirectLinkFedEx’s own private value added network
EDI-based
Business-to-business data exchange
Shipping, tracking and invoicing data
eCommerce Solutions
FedEx® DirectLink
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Company Profile: Condor is an Airfreight Forwarder based at London Heathrow Airport
Core Business: • Stocking and shipping time sensitive audio and electronic car parts
worldwide• Return and exchange programme.
eBusiness Case StudyCondor
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eBusiness Case StudyCondor
Solution:
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Mark Foard, Operations Manager at Condor, said:
“Together, FedEx and Condor have designed a high-tech, forward thinking package that gives us complete control of stock management and shipping. We’ve moved from originally being manual to automated, and then integrated. It’s very simple, proven to work, cost effective, and time saving. It’s been a very exciting project to work on”.
eBusiness Case Study
Condor
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Thank You!