February-March 2016 - lemontreehotels.inlemontreehotels.in/images/PonyTalesFebruaryMarch2016.pdf ·...

February-March 2016

It was show time at Gurgaon when Lemon Tree Premier,

City Center raised its curtains to welcome its first guests this February , unveiling its new age boutique styled avtaar! A deck of steps pave way through landscaped greens into this inspiringly fresh and stylish hotel. Dressed in rustic leather, light hues of textured wood, vibrant stain glass and stone patterned walls, it houses 61 rooms along with an array of Food and Beverage options, a fully equipped fitness center and a rooftop swimming pool, creating living environments that are as beautiful as they are functional. This hotel’s innovative, free-flowing lobby spaces integrate a hip Citrus Café and Republic of Noodles that are complimented by a trendy bar. The retro-inspired multi functional setting is accentuated by show kitchens and decorated with black metal screens and backlighting. The lobby also has mood music and lighting, that’s sure to elevate the guest experience manifold. For what words fail to express, these pictures say it all!

LEMON TREE PREMIER, C ITY CENTER OPENS

GLIMPSES OF THE REFRESHED LEMON TREE PREMIER; THE ATRIUM, AHMEDABAD The hotel reopened its door to guests mid February

Dalip Singh Rana alias The Great Khali | Indian

promoter, actor, and professional wrestler visited RFHJP. Best known for his time with WWE, in

2007, he became the World Heavyweight Champion but has spent most of his career

as a singles superstar. Before embarking on his

professional career, he was an officer for

the Punjab Police. He has appeared in

four Hollywood films, two Bollywood films, and several television shows.

Upasna Reddy|Vice President of Apollo Chairty & Editor of B Positive, Lifetime WellnessRx International Limited, Apollo Group of Hospitals and wife of Telugu hero Ram Charan, visited LTPHY1 for the book launch of ‘Is your child ready to face the world’, along with Ravi Teja, the popular Telugu actor who was ranked 50th in the Forbes India list of top 100 Celebrities in 2012 with an annual income of Rs.15.5 crores.

Rajneesh Duggal | Indian film actor and a former model, stayed at Lemon Tree Hotel, Indore, while in the city to promote his new film. He was adjudged winner of Grasim Mr. India title in 2003, the runner up in Mr. International and the winner of Kingfisher Model of the year contest 2005. In May 2014, he also won the reality stunt show, Khatron Ke Khiladi Season-5 and made his Bollywood debut with Vikram Bhatt's thriller ’1920’.

Lemon Tree Smiles was declared the Best Loyalty Program in the Service Sector category at the 9th Loyalty Awards presented By AIMIA. The decorous award ceremony, got leading brands together, across all verticals including retail, travel, financial services, healthcare, telecom, etc to felicitate the best in loyalty. This award applauds our ability to recognize loyalty, deliver exceptional experiences. It acknowledges us as a hospitality company that understands its customers and is continuously driving guest engagement, delight and retention! Every nomination was researched and thoroughly evaluated by a core advisory member team that comprised of industry professionals like Subhankar Mukherjee, Senior VP & Head - HDFC Bank, Deepali

Nair, Chief Marketing Officer-Mahindra Holidays and Madhu Joshi, Director - Marketing & Communication, Accor Hotels. All nominees underwent a transparent assessment process to avoid ambiguity and build 100% credibility. We shared the honor with Jet Airways, who were declared joint winners in this category with us. Trident Privilege (Oberoi group’s loyalty programme) had been winning this accolade in the earlier years. We knocked them off the perch. A big high-five and a pat on the back to the Lemon Tree Smiles team and hotel Champions for working ceaselessly towards adding that extra zing to guest stays! We wish you many more milestones and great times ahead!

Top Mentions

Mithilesh F&B Service RFHDL 390 Anil Rawat F&B Service RFHDL 299 Upender Prasad Food Production RFHDL 232 Sajjad F&B Service RFHJP 108 Munish Food Production RFHJP 88

FEB

RU

AR

Y

Naveen F&B Service RFHDL 242 Vijay F&B Service RFHDL 226 Yadab Subedi Front Office LTHAH 174 Renu Chodhary Front Office LTPJP1 145 Praveen Food Production RFHJP 139

Meet our in operations who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service

JAN

UA

RY

Location Room Nights | Income(lacs) Sanju Kumari Cluster 1-Delhi 2,111 | 61.79L Eleazar Prakash Cluster 1-Hyderabad 2,002 | 61.76L Praveen Kumar Cluster 1-Hyderabad 1,414 | 53.99L Saurabh Faujdar Cluster 2-Jaipur 746 | 23.97L Amit Tiwari Cluster 2-Vadodara 772 | 19.06L

Location Room Nights | Income(lacs) Eleazar Prakash Cluster 1-Hyderabad 2,835 | 90.53L Sunil Sanku Cluster 1-Mumbai 1,645 | 57.06L Praveen Kumar Cluster 1-Hyderabad 1,787 | 53.43L Mridul Bhushan Cluster 2-Jaipur 803 | 21.67 L Amit Tiwari Cluster 2-Vadodara 466 | 14.97L

Top Mentions

Meet our in sales who have garnered the maximum revenue from room nights and put up a truly spirited performance.

JAN

UA

RY

FE

BR

UA

RY

RFHDL: Popcorn Art

LTHGB: Going Jalebis LTHCN2: Men in Arms

LTHAR: Pitching it up

LTEDM: Game On

LTHGB: The Good Old Musical Chair

LTHWF Spicing it up

RFHJP: All dressed up

LTHIN: Bulls eye!

From LTPGN2 Files When the newly opened hotel faced a shortage of kitchen staff, KHIM, Chef of Republic of Noodles, took it upon himself to support his team. He not only performed his erstwhile duties of preparing food with diligence, but also mopped and cleaned the kitchen floor time and again. He infact extended his shifts so-as-to assist his fellow co-workers and share their workload. During the critical pre-opening period he also stayed back at the hotel, performing duties of a Sous Chef , in the absence of one, for two consecutive months .

From LTHAR Files Mudassir Nazer and some staff members of LTHAR went above and beyond their call of duty, to help a Chinese couple in distress, when the lady guest suddenly fell unwell and had to be rushed to the hospital. Not only did Mudassir arrange for a cab drop to the hospital, but also fixed the doctor’s appointment, arranged for hotel food during the ailing guests’ term at the hospital, and even played interpreter for all interactions that were necessary, to ensure the lady guests’ treatment and well being. Additionally, his other colleagues namely, Niranjan, Ramchandra Deshmukh, Rahul Kokare and Harun Sheikh, took turns to make certain the guests always had on ground support at the hospital. They helped them in buying medicines, accompanying them for x-rays and ensured a smooth discharge. The overwhelmed guests, in a heartfelt letter to the HGM, thanked and appreciated Team LTHAR for this timely assistance and a warm response. Well done guys, for going all out to help someone in need. You make us proud.

From RFHHY Files Security guard, Santosh of RFHHY played a responsive host and chaffer, to a grumpy guest, when he offered to drop him to Hyderabad Convention Center from LTHGB early in the morning, in the absence of the hotel chaffer. An evening earlier, the guest had been very vocal about his stay experience and had expressed his dissatisfaction to the hotel staff in no uncertain words. This out-of- the- way service left the guest satisfied and pleased, turning an unhappy guest experience into a good one. Super job, Santosh!

From LTPJP1 Files When Tejveer Singh realized that a foreign guest, who was a part of a large group that had checked out a short while ago, had left his passport behind in the room, he wasted no time to take it upon himself to return it. On his bike, he travelled the distance to the office of SITA travels and traced the guest and handed over the forgotten passport to its rightful owner.

LT

HIN

: B

azzar B

uzz

LT

HA

H: M

on

keyin

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rou

nd

LTHGB: Leapfrogging

LTHAR: Putting their best foot forward

LTHVD: On stream and loving it!

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Total Group

Total Revenue (Rs Lakhs)

RPD


RPD


RPD


RPD

LTPBL1 242 145

LTPGN1 132 65

LTPHY1 448 190

LTPJP1 145 90

LTPDL1 436 222

RFHED 68 69

RFHJP 120 141

RFHHY 130 105

RFHDL 181 184

Total 3774 2368

FINANCIAL PERFORMANCE FOR

JANUARY 2016

LTHAH

LTHAR

LTHEC

LTHCD

LTHCN

LTEDM

LTABR

LTHUV

LTHIN

LTVLR

LTHHP

LTHWF

LTHDN

LTHCN2

LTHGB

LTHVD

105

171

218

97

148

61

180

51

116

50

104

127

66

82

246

52

80

87

130

69

86

51

54

40

85

21

97

96

41

37

144

41

GSTS

FOR JANUARY

2016

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Overall Scores

Overall Scores

Overall Scores

Overall Satisfaction



Value For Money

Value For Money

Value For Money

Will You Recommend

Will You Recommend

Will You Recommend

Will You Return

Will You Return

Will You Return

LTPBL1 92.27% 91.77% 92.84% 94.65% 93.46%

LTPGN1 89.57% 90.91% 86.08% 90.52% 88.84%

LTPHY1 93.48% 94.44% 93.01% 94.47% 93.75%

LTPJP1 89.28% 90.61% 89.25% 90.01% 88.68%

LTPDL1 91.46% 91.55% 90.33% 92.38% 90.44%

RFHED

94.05%

97.60%

93.26%

91.75%

93.53%

RFHJP 90.73% 90.78% 89.97% 91.68% 91.33%

RFHHY 90.02% 90.73% 90.72% 91.59% 89.97%

RFHDL 92.71% 93.60% 91.14% 93.64% 91.46%

LTHAH 96.29% 98.09% 92.90% 99.48% 99.39%

LTHAR 91.53% 94.23% 92.75% 96.42% 96.95%

LTHEC 87.80% 88.85% 88.44% 90.24% 90.09%

LTHWF 91.87% 94.79% 93.91% 91.84% 86.01%

LTHCD 93.66% 93.03% 91.38% 94.29% 94.04%

LTHCN 91.92% 93.33% 89.20% 81.35% 81.86%

LTEDM 95.53% 97.60% 93.04% 97.57% 98.04%

LTABR 89.99% 91.99% 85.42% 90.00% 86.34%

LTHUV 86.68% 88.72% 86.21% 90.05% 89.64%

LTHIN 91.76% 93.91% 92.58% 99.17% 99.03%

LTVLR 89.58% 91.36% 87.57% 89.14% 87.90%

LTHHP 85.02% 85.21% 84.60% 87.79% 88.62%

LTHDN 91.77% 96.16% 93.29% 93.56% 86.73%

LTHCN2 93.88% 93.94% 89.13% 93.63% 91.83%

LTHGB 90.08% 91.50% 86.15% 92.02% 89.74%

LTHVD 85.36% 88.13% 86.32% 88.53% 88.48%

As a part of the ‘Get Fit’ initiative, some of the RFHJP staff participated in the Jaipur Marathon while others cheered on and motivated their team members. Team RFHJP also also distributed water bottles and fresh oranges to help energize all runners throughout the event.

RFHHY organized a health camp for its employees this month. While a group of medical experts oversaw and conducted a general checkup of each employee; an on- ground health counselor advised the staff on adopting a healthy way of life!

LTHUV organized an interactive learning session to enhance their English proficiency and linguistic skills. Good going Team!

All Teams @ LTH have been toiling away all month to make the areas in and around their hotels neat and clean. Three cheers to the Swachch Bharat Abhiyaan and a pat on the back everyone for ceaselessly contributing to this noble cause.

Lohri Celebrations across Lemon Tree Hotels

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Total Group


RPD


RPD


RPD


RPD

LTPBL1 261 157

LTPGN1 150 71

LTPHY1 348 199

LTPJP1 122 92

LTPDL1 500 250

LTPCC 19 9

RFHED 86 70

RFHJP 103 139

RFHHY 106 111

RFHDL 217 177

Total 3704 2458

FINANCIAL PERFORMANCE FOR

FEBRUARY 2016

LTHAH

LTHAR

LTHEC

LTHCD

LTHCN

LTEDM

LTABR

LTHUV

LTHIN

LTVLR

LTHHP

LTHWF

LTHDN

LTHCN2

LTHGB

LTHVD

LTHDH

94

177

224

91

160

61

159

57

113

38

103

130

72

99

157

53

1

77

90

139

69

90

51

58

43

86

18

107

104

44

47

114

42

1

GSTS

FOR JANUARY

2016

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Overall Scores

Overall Scores

Overall Scores




Value For Money

Value For Money

Value For Money

Will You Recommend

Will You Recommend

Will You Recommend

Will You Return

Will You Return

Will You Return

LTPBL1

92.53% 93.48% 92.82% 94.18% 92.13%

LTPGN1 90.51% 91.31% 87.50% 89.31% 86.70%

LTPHY1 92.32% 93.32% 91.91% 94.07% 93.19%

LTPJP1 88.29% 89.74% 90.21% 89.42% 87.99%

LTPDL1 94.07% 94.94% 92.33% 94.39% 93.08%

RFHED

92.04%

96.10%

86.87%

92.83%

94.80%

RFHJP 95.01% 95.29% 94.66% 94.73% 93.84%

RFHHY 90.05% 89.75% 89.70% 90.20% 89.18%

RFHDL 88.62% 88.27% 85.45% 88.22% 85.75%

LTHAH 96.29% 98.09% 92.90% 99.48% 99.39%

LTHAR 91.53% 94.23% 92.75% 96.42% 96.95%

LTHEC 87.80% 88.85% 88.44% 90.24% 90.09%

LTHWF 91.87% 94.79% 93.91% 91.84% 86.01%

LTHCD 93.66% 93.03% 91.38% 94.29% 94.04%

LTHCN 91.92% 93.33% 89.20% 81.35% 81.86%

LTEDM 95.53% 97.60% 93.04% 97.57% 98.04%

LTABR 89.99% 91.99% 85.42% 90.00% 86.34%

LTHUV 86.68% 88.72% 86.21% 90.05% 89.64%

LTHIN 91.76% 93.91% 92.58% 99.17% 99.03%

LTVLR 89.58% 91.36% 87.57% 89.14% 87.90%

LTHHP 85.02% 85.21% 84.60% 87.79% 88.62%

LTHDN 91.77% 96.16% 93.29% 93.56% 86.73%

LTHCN2 93.88% 93.94% 89.13% 93.63% 91.83%

LTHGB 90.08% 91.50% 86.15% 92.02% 89.74%

LTHVD 85.36% 88.13% 86.32% 88.53% 88.48%

RFHED celebrated Makar Sankranti differently by distributing warm blankets and linen to the poor and hom the sessions were very informative and full of valuable advice. eless, in and around their vicinity. Well done RFHED, indeed a noble way to spread warmth and cheer in the winter.

LTPDL1 & RFHDL came together to organize a First Aid Workshop to educate and train staff about the importance of responding quickly and effectively to emergencies, such as heart attacks, choking, or electrocution etc when faced with such a situations at work. Needless to say the sessions were very informative.

LTPHY1 & RFHHY turned 5, this month. Besides the fervor and festivities that followed at the hotels’ anniversary celebrations, the hotel teams also visited an orphanage nearby to share their joy and spread cheer by serving the occupants a hearty meal !! Goodness goes a long way , so keep it up people!

This month RFHHY, attained Rank#3 out of 296 hotels in the city. This first-time-ever fete by the hotel, paved way for gala celebrations. Besides the dancing and merry making, the jubilant hotel staff also expressed their joy by cutting a cake and enjoying a delicious feast!

LTHCN made heads turn with its 7th Anniversary celebrations. From a visit to an orphanage, to organizing a blood donation camp on campus, the hotel team spared no effort in contributing towards a noble cause. A staff party too was on planned, where staff members were seen dancing and singing through the wee hours of the evening, rejoicing and celebrating their special day. The party ended on a high with the ceremonial cutting of a 2-tier cake. Congratulations LTHCN for being 7up!!

It was happy birthday time at LTHHP as well! Amidst festivities and celebrations, the jubilant hotel team, decided to together cut the ceremonial cake together! Three cheers to team spirit ! Wish you happy times ahead!

A refreshed LTPAH1, opened its doors to guests in a brand new avataar on 15th February, and threw a Bookers Party to celebrate its re-opening! We wish you all the best Team LTPAH1 for a roaring new beginning and good times ahead!!

LTPGN2(City Center) held its first Town hall at the end of the month. The enthusiastic team spend an hour discussing the opportunities and challenges of its stylish new hotel and bonded over tea and snacks.

REPUBLIC DAY CELEBRATIONS AT LEMON TREE HOTELS

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