Ministry of Housing and Social Development

February 9, 2009

Homeless Indicator

February 9, 2009 Homeless Indicator Slide 2

• To better identify and track homeless clients• Extend the auto-close rule to 6 months for homeless

clients instead of the 2-month rule

Business Reasons

February 9, 2009 Homeless Indicator Slide 3

• Separate new indicator in MIS on screens PA2, AP2, and ACC

• Once the homeless indicator has been set to Y, it will remain as Y until the client has had stable housing for 12 consecutive months

• System will track client’s housing status• Indicator MUST NOT be changed from Y to N unless

it was an error in entry (e.g. entered Y by mistake and when

confirming the criteria in the guideline realized that it should be N)

Solution

February 9, 2009 Homeless Indicator Slide 4

Screen Shot – PA2

Sys: G Scr: PA2 Action: U Key: PA00002081 08NOV19VAHR2124 PRE-APPLICATION – GENERAL INFORMATION (UPDATE) 14:33:23 Apt ......... Str ......... xxxxxxxxxxxxxxxxxxxxxxxx Homeless?.. Y City ........ Prov ........ Post ... Telephone ... CIHR? ....... Manual Appl? ... First Contact Method ............... Applicant Spouse Voluntary Consent Signed? 1HELP 3EXIT 4MAIL 6PRNT 9SPLT 10CNCL 12RET

February 9, 2009 Homeless Indicator Slide 5

Screen Shot – AP2

Sys: G Scr: AP2 Action: U Key: PA00002081 08NOV15 XTSA0959 APPLICATION - GENERAL INFORMATION (UPDATE) 08:43:12 Apt ......... CIHR? ....... Y Str ......... QSL SPRINGER Telephone ... 604 291 9686 Prov ........ BC City ........ BURNABY Post ........ V6B 3W8 Marital Status ... 1 Date Separated .... Date Divorced ... Support Amt ... Reason for none ... Applicant Spouse Homeless?.. Y Eligible under LMDA? ........... Y ... Seeking Employment ? ........... Y ... Reason for not ......... Canadian by Birth?/Citizen? ... Y Y ... Date moved to Canada ........... ... Date moved to B.C. ............. ... Moved from ... Immigration Entry Type ......... ... Current Immigration Type ....... ... Sponsorship Undertaking? ....... ... Sponsored Deps? ... Sponsorship Start Date ......... ... Sponsorship Expiry Date ........ ... 2-Year Independence Met? ....... Y ... 1HELP 3EXIT 4MAIL 6PRNT 9SPLT 10CNCL 12RET

February 9, 2009 Homeless Indicator Slide 6

Screen Shot – ACC

Sys: G Scr: ACC Action: U Key: GA00002057 08NOV19 XTSA2952 ACCOMMODATION (UPDATE) 15:02:47 Office ..... N33 Appl Name ..... DIRECT, DEPOSIT Caseload ... N33111 File Status ... OPEN Comment? ... N Facility Home No ..... Apt ........ Str ........ 2100 SPERLING Homeless in past 12 mo?.. Y 2008NOV19 Class ................ 08 City ....... BURNABY Category ............. 11 Prov ....... BC Post ... V5B 3M7 Mail Chq to Client?... Y Telephone .. 604 291 9686 Electronic Deposit?... N Eligible for Bus Pass? .... Special Transp Subsidy Dt ... Monthly Amount Room & Board - Private ............ Room & Board - Parent or Child ... Mortgage .......................... Taxes ............................. Utilities ......................... Shared Rent ....................... Rent .............................. Total ... 1HELP 3EXIT 4MAIL 9SPLT 10CNCL 12RET

System auto populates date in the ACC screen when indicator is set to Y

February 9, 2009 Homeless Indicator Slide 7

When homeless indicator should be Y:

Client or applicant has been

• Living in public spaces (e.g. on the streets, in abandoned buildings, in tent cities) and/or a homeless shelter for more than 30 days; or

• Brought to the ministry office by a BC Housing Outreach Worker through the Homeless Outreach Program

Selection Criteria

February 9, 2009 Homeless Indicator Slide 8

When homeless indicator should be N:

Client or applicant is housed or has been living in

• Temporary accommodation (e.g. staying in a guest room, couch surfing);

• Inadequate accommodation (e.g. no running water, no heat, substandard housing conditions);

• Time-limited housing designed to help them transition from being homeless to living in a permanent form of housing (e.g. transitional housing or second-stage housing);

Selection Criteria

February 9, 2009 Homeless Indicator Slide 9

When homeless indicator should be N (cont’d):

Client or applicant is housed or has been living in

• Accommodation where tenancy will be terminated within three months of application (e.g. given notice by landlord); or

• A new location because their previous residence became uninhabitable due to a human caused or natural disaster (e.g. fire, earthquake)

Selection Criteria

February 9, 2009 Homeless Indicator Slide 10

When homeless indicator has a Y value:

• Allow files to auto-close after six months of no contact if the client’s circumstances are unknown and has not been in contact with the ministry office

• Files may be manually closed when client is ineligible for assistance and staff know the reason (e.g. employment income, moved to another province, etc.)

• The homeless indicator does not need to be updated prior to closing the file

Closing Files

February 9, 2009 Homeless Indicator Slide 11

• A new topic regarding homelessness will be added to On-Line Resources (OLR) on February 9, 2009.

• The topic is called Homelessness and will be under the category Program Administration.

• Information regarding the homeless indicator will be found in this new topic.

On-Line Resources