OANHSS

certificationprogram

FEBRUARY 5-10, 2012 • SUTTON PLACE HOTEL, TORONTO

administrator

16TH

SUCCESSFULYEAR!

For seniormanagers in

long termcare

100+ hoursof instructionalprogramming

90YEARSOF experience

THE ONTARIO ASSOCIATION OF NON-PROFIT

HOMES AND SERVICES FOR SENIORS (OANHSS)

IS A PROVINCIAL ASSOCIATION REPRESENTING

NOT-FOR-PROFIT PROVIDERS OF LONG TERM CARE,

SERVICES AND HOUSING FOR SENIORS. MEMBER

ORGANIZATIONS OPERATE OVER 27,000 LONG

TERM CARE BEDS AND OVER 5,000 SENIORS'

HOUSING UNITS ACROSS THE PROVINCE.

OANHSS

Exclusive sponsorArjoHuntleigh is the exclusive sponsorof this program. ArjoHuntleigh isdedicated to providing integrated solutions for the care of patients/residents with reduced mobilityand related conditions in virtually all types of care environments.From labour-saving patient handling,showering and bathing solutions to infection control products, therapeuticsurfaces, medical beds and bariatric solutions, ArjoHuntleigh's comprehensive selection of products are designed toenhance the quality of care available for residents. www.arjo.com

SPONSORED BY

certificationprogram

administrator

With over 100 hours of instructional programming, theOANHSS Administrator Certification Program, combined with theappropriate education and work experience, meets the regulatoryrequirements of the Ministry of Health and Long-Term Care asequivalent preparation for administrators in long term care homes.Developed by leaders and experts in the field, this program willhelp you better understand your business, meet daily challengesand prepare you for tomorrow.

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This is a six-day intensive opportunity for you to totally immerse yourself in a program devoted to:• Enhancing your leadership capabilities.• Expanding your professional knowledge.• Teaching you new skills and approaches.• Enhancing your professional relationships with colleagues.

The program contentfocuses on developingpersonal excellence in:• Facility, program and community leadership • Ethics and values in management• Information technology management • Communications• Cognitive disorders • Internal operations and project management• Legal and regulatory accountability • Human resources management• Financial planning and fiscal control • Care management • Client-centred care• Strategic and operational planning

Who should take this program?This program is targeted to individuals working in the long term care home sector (non-profit and for-profit)and to staff working in other areas of the long term care continuum, such as community services or supportive housing. It will be of interest to those who are relatively new to or who are aspiring to administrator positions, as well as those who have significant long term care experience.

The program is designed to:• Ensure maximum participation of all those attending.• Blend theories and concepts with application to your workplace.• Feature outstanding speakers who are proven experts in their fields.• Provide both formal and informal opportunities to share your ideas and experiences with colleagues.• Explore the impact of future trends.

“ AS A NEW DIRECTOR IN LONG TERM CARE

I FOUND THE ADMINISTRATOR CERTIFICATE

PROGRAM WELL THOUGHT OUT AND ORGANIZED.

I HAVE BENEFITED GREATLY FROM THE MANY

CONNECTIONS MADE THROUGH NETWORKING DURING

THE PROGRAM. THE KNOWLEDGE OF THE PRESENTERS

AND THE RELEVANCE OF THE CONTENT WERE

EXTREMELY VALUABLE. IT WAS ONE OF THE BEST

PROFESSIONAL AND PERSONAL EXPERIENCES I HAVE

ENCOUNTERED, IN SHORT, TIME VERY WELL SPENT.”

SHAWN GADSBY, PRESIDENT,ST. JOSEPH’S VILLA, DUNDAS

3

16TH

SUCCESSFULYEAR!

EducationA. Successful completion of an undergraduate or graduate degree from a recognized university.

OR

B. Successful completion of a two - or three-year diploma in long term care, health care or a relateddiscipline from a recognized post-secondary or equivalent institution. In exceptional circumstances, recognition may be granted for completion of a post-secondary diploma in an academic area, or acceptableeducational equivalent, of demonstrated benefit to the long term care field.

Work ExperienceA minimum of three years working experience in a managerial or supervisory capacity.

Please note that these are minimum criteria that must be met by every applicant to the Administrator Certification Program.Only applications that meet these education and experience qualifications will be accepted.

Case Study RequirementParticipants will be required to write and pass a case study assignment in conjunction with this course toachieve a certificate of completion. The case study involves the development of a comprehensive business planthat focuses on the key topics referred to in the Certificate Program. Guidelines will be provided regarding thecase study assignment. Case studies are due on Friday, March 23, 2012.

eligibilitycriteria

4

Programmeets newregulatory

requirement for100 hours

of educationalprogramming!

“WELL THOUGHT

OUT PROGRAM, WIDE

VARIETY OF TOPICS, GREAT

INTERACTION AND

RESOURCE SHARING.”

certificateOF COMPLETION

Successful completion of the programincludes pre-course assignments, participation

in all sessions, and a passing grade on a writtencase study assignment. Once you have completed

the program you will receive:

• A letter confirming your successful completion ofthe OANHSS Administrator Certification Program.

• A plaque recognizing your completionof a 100-hour education program in longterm care management.

• A copy of your marked case study.

programat-a-glance

SundayFeb 5, 2012

MondayFeb 6, 2012

Tuesday Feb 7, 2012

WednesdayFeb 8, 2012

Thursday Feb 9, 2012

FridayFeb 10, 2012

8:30 am – 9:45 am Registration Open9:45am – 10:15 am Welcome and Opening Remarks

10:15 am – 12:00 pm In the Know - Envisioning the Future for Long Term Care12:00 pm – 1:00 pm Lunch & Best Practices

1:00 pm – 2:00 pm Introduction to Your Case Study2:00 pm – 5:00 pm The Leader Within5:00 pm – 6:00 pm Dinner and Networking Session6:00 pm – 8:00 pm Effective Communications

7:30 am – 8:30 am Breakfast8:30 am – 12:00 pm Management of Care12:00 pm – 1:00 pm Lunch & Best Practices

1:00 pm – 5:00 pm Continuous Quality Improvement5:00 pm – 6:00 pm Free Time - Dinner on Your Own6:00 pm – 7:30 pm Writing Your Successful Business Plan

7:30 am – 8:30 am Breakfast8:30 am – 12:00 pm Strategic and Operational Planning12:00 pm – 1:00 pm Lunch & Best Practices

1:00 pm – 5:00 pm Legal Issues In Long Term Care5:00 pm – 5:30 pm Best Practices Forum5:30 pm – 6:30 pm Free Time - Dinner on Your Own6:30 pm – 8:00 pm Information Technology Management

7:30 am – 9:30 am Walking Tour & Breakfast (optional)9:00 am – 10:00 am Breakfast (if not on walking tour)

10:00 am – 12:00 pm Ethics and Values in Management12:00 pm – 1:00 pm Lunch & Best Practices

1:00 pm – 4:30 pm Effective Financial Management and Control4:30 pm – 5:30 pm ArjoHuntleigh Guide to Facility Planning5:30 pm – 6:30 pm Free Time - Dinner on Your Own

7:30 am – 8:30 am Breakfast8:30 am – 12:00 pm Human Resources Management12:00 pm – 1:00 pm Lunch & Best Practices

1:00 pm – 2:00 pm Case Study Meeting with Facilitator2:00 pm – 5:00 pm Building Collaborative Partnerships5:00 pm – 6:30 pm Free Time

7:00 pm – 10:00 pm Banquet

7:30 am – 8:30 am Breakfast8:30 am – 12:00 pm Leadership in Action12:00 pm – 1:00 pm Lunch & Best Practices

1:00 pm – 2:45 pm Closing Keynote: Cognitive Disorders2:45 pm – 3:15 pm Wrap up and Evaluation

5

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The OANHSS Education Advisory Group oversees the AdministratorCertification Program to ensure the overall integrity of the course contentand material. The OANHSS Education Program Policy guides the applicationprocess, speaker selection and curriculum design.

Session Facilitator Milton OrrisMilton Orris, Orris Consulting, is a consultant in leadership development and projectmanagement for a number of organizations in both the public and private sectorsthroughout Canada and the United States, as well as internationally with the WorldBank. He is extensively involved in presenting educational programs in these two areasas well as in organizational behaviour and change, and community development.His career has included appointments as the director of the graduate program inhealth administration at the University of Toronto and dean of continuing education atRyerson Polytechnic University. He has been involved in the OANHSS Certification Program since its inceptionas a member of the planning committee, program facilitator and as a presenter. He has a special interest andinvolvement in long term care, facilitating many board retreats, along with other related activities.

Case Study AssignmentA case study assignment will be used to test the application of materials as well as call on the professional experience of participants. It will be described at the start of the program and reviewed at the closingsession. Participants must earn a passing mark to successfully complete the program.Completed case studies will be due toOANHSS by Friday, March 23, 2012.

“ ONE OF THE BEST PROGRAMS I HAVE EVER

ATTENDED WHEN IT COMES TOTEAMWORK, NETWORKING,GROUP DISCUSSION, AND

LEARNING. I HAD ANAMAZING TIME AND MADE

NEW FRIENDS.”programco-ordination

“UNBELIEVABLY REFRESHING,

EXCELLENT SPEAKERS,VERY INTERESTINGTOPICS. I LEARNED

SO MUCH!”

The Program EnvironmentThe location of the 2012 Administrator Certification Program is the beautiful Sutton Place Hotel located juststeps from Toronto's downtown business district, world-class theatres, dining venues, and superb shopping.Staying at the hotel is highly recommended as it provides valuable networking opportunities.

“AN EXCELLENTEXPERIENCE

– WELL WORTH THE MONEY AND

TIME.”

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PROGRAMSunday February 58:30 AM – 9:45 AM

REGISTRATION

9:45 AM – 10:15 AMWELCOME AND OPENING REMARKS

10:15 AM – 12:00 PMIN THE KNOW – ENVISIONING THE FUTURE FOR LONG TERM CARECAROLYN CLUBINESuccessful administrators are “in the know” about key issues and concerns affecting the delivery oflong term care both locally and province wide. One of the most important aspects of great leadershipis the ability to envision the future and prepare for it. In this session you will discuss the present situation in long term care as a base line - then look forward to the next two, five and ten years andoutline what lies ahead, and what we can begin to do now to be ready for the future.

Session Objectives:• Gain a better understanding of the current long term care environment.• Discover some of the issues and challenges that might arise over the next number of years.

Carolyn Clubine, director of long term care, Region of Peel.

1:00 PM – 2:00 PMINTRODUCTION TO YOUR CASE STUDYMILTON ORRISA key component of the Administrator Certification Program is the analysis of the case study, the outcome of which is the successful completion of a business plan. The case study presentation willdemonstrate the participant’s knowledge of the core competencies of an administrator as presented inthe program and from each person's own experience. This session will provide an overview of the casestudy expectations, as well as an opportunity to learn more about the writing of a successful businessplan and putting an evaluation process in place to assess it once completed.

2:00 PM – 5:00 PMTHE LEADER WITHINMILTON ORRISLeadership begins inside of you. You are not born a leader – you become a leader by choice, throughhard work and by paying attention to your own development as well as that of others. This session willprovide a framework for evaluating your leadership capabilities.

Session Objectives:• Find out what qualities successful leaders possess.• Determine what qualities you already have and identify the gaps.• Learn how to refine your leadership style.• Discover what challenges you must overcome to be the best leader you can be.

PROGRAM CONTINUED...

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6:00 PM – 8:00 PMEFFECTIVE COMMUNICATIONSJENNIFER MEYSKENSLeaders must be able to effectively communicate their expectations to engage team members and positively influence key stakeholders. This session will focus on understanding your communications style and how to strategically adapt it to suit the situation and your audience in order to gain trust, constructivelyresolve conflict, develop and maintain positive relationships and meet your organizational goals.

Session Objectives:• Learn practical tips for communicating and resolving conflict.• Learn how to adapt your communications style to maximize your influence.

Jennifer Meyskens, senior learning consultant, Ignite Success.

Monday, February 6 8:30 AM – 12:00 PM

MANAGEMENT OF CAREPATTY CARNEGY AND LESLEY BORTHIn the management of care, the role of the administrator is to develop an interdisciplinary and coordinatedapproach to care through the creation of strong teams that include dietary, nursing, activation, socialwork, spiritual care and also involve residents, family members and substitute decision-makers.

Session Objectives:• Learn how to build a resident-centred care approach into everyday activities.• Understand the role of the administrator and the role of the director in managing care.• Discuss strategic planning as it applies to the management of care.• Understand the values and behaviours related to the management of care.• Understand how a coordinated approach to care can mitigate risk.

Patty Carnegy, RN, teacher, Humber College - Nursing Faculty.

Lesley Borth, RN, director of care, Brucelea Haven, Walkerton.

I’M PROUD TO

SAY I HAVE COMPLETED

THIS COURSE. I HAVE MET

AND LISTENED TO SOME

WONDERFULLY INSPIRING

PEOPLE. I AM MENTALLY

EXHAUSTED AND

LOVE IT!”

“THIS IS THE

BEST PROGRAM

I HAVE EVER ATTENDED

AND THE NETWORKING

AND PEOPLE WERE

GREAT.”

“

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1:00 PM – 5:00 PMCONTINUOUS QUALITY IMPROVEMENTMARYANNE D’ARPINO, GINA DE SOUZA, MARLYNNE FERGUSON Continuous Quality Improvement (CQI) is an approach that uses quality improvement science andmethodologies to improve the delivery of care. It is also an effective strategy for organizational leadership that can positively affect the way in which people work together. Learn how qualityimprovement can improve care for residents and their families and improve practices for staff.

Session Objectives:• Learn about quality improvement science and methodologies.• Find out about the use of quality improvement tools in system analysis.• Learn about the Residents First initiative.• Understand the role of administrators as leaders in quality improvement.

Maryanne D’Arpino, quality improvement facilitation lead, Ontario Heath Quality Council.

Gina De Souza, quality improvement facilitation lead, Ontario Heath Quality Council.

Marlynne Ferguson, senior administrator, City of Ottawa Community and Social Services Division LTC Branch.

6:00 PM – 7:30 PMWRITING YOUR SUCCESSFUL BUSINESS PLANMILTON ORRISWriting a successful business plan is not just about producing a report. The process of thinking thingsthrough, planning what you want to write, then presenting your ideas effectively are all importantparts of producing a successful final document. This session will address how to write a successfulbusiness plan including approach, content, organization and formatting tips.

““THIS PROGRAM

WAS EXCELLENT AND

INVALUABLE. I CAN USE

THIS INFORMATION ON

A DAY-TO-DAY BASIS.”

“THIS PROGRAMREINFORCED WHY I AM

IN LONG-TERM CARE ANDRE-IGNITED MY PASSIONFOR THE INDUSTRY ANDWHY I WANT TO BE AN

ADMINISTRATOR”

Tuesday February 7 8:30 AM – 12:00 PM

STRATEGIC AND OPERATIONAL PLANNINGMILTON ORRISWhere are we going and how are we going to get there? These are two of the most important questionsevery organization and its leaders need to ask. This session will focus on effective strategic and operational planning processes that are the key to answering these vital questions. This knowledgeand skill base is particularly crucial given demographic pressures, the changing resident population,new legislative and regulatory requirements, and higher expectations for a long term care system thatresponds to the specific needs and desires of today’s and tomorrow’s seniors.

Session Objectives:• Understand the basic elements of successful strategic and operational planning and implementation.• Discover how to put these elements into practice with a real life scenario that you will bring with

you to the session.• Learn how to use the key drivers of scope, time, cost, human resources and quality in making the

strategic and operational plan work for you and your organization.

1:00 PM – 5:00 PMLEGAL ISSUES IN LONG TERM CAREANDREW BUCKSTEIN AND SHAWN GADSBYLegal issues, both potential and real are increasingly confronting senior management staff and impacting how they lead their organizations. A key challenge facing administrators is having theknowledge and decision-making skills necessary to meet the legal responsibilities of their position.Recent changes in the laws affecting long term care, including the Long-Term Care Homes Act, make itessential for administrators to be aware of the legislative and regulatory requirements that may affecttheir operations, and to know when, where, how and why to seek legal advice.

Session Objectives:• Learn how to reduce legal risk.• Find out what administrators need to know about the law including the Long-Term Care Homes Act.• Determine when to seek expert counsel.

Andrew Buckstein, barrister & solicitor, Hoffman Sillery Buckstein & Chuback.

Shawn Gadsby, president, St. Joseph's Villa, Dundas.

5:00 PM – 5:30 PMBEST PRACTICES FORUMMILTON ORRIS

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PROGRAM CONTINUED...

“ THIS WAS AN EXCEPTIONALLY POSITIVE PROGRAM WHICH WILL BEUSEFUL FOR THE MANY CHALLENGESAHEAD FOR ME IN THE LONG TERM

CARE HOME WHERE I WORK.IT VALIDATED MY PROFESSIONAL AND

PERSONAL CREATIVITY AND DESIRE TO EXPRESS THIS IN ADVOCATING FOR

RESIDENT CARE AND WELLNESS INWORKPLACES.”

“THIS CERTIFICATION

PROGRAM WAS FIRST CLASS – I WISH I

HAD TAKEN ITEARLIER.”

6:30 PM – 8:00 PMINFORMATION TECHNOLOGY MANAGEMENTDEREK SOARESAppropriate and effective use and management of information technology (IT) can contribute significantly to improved resident care. This session will explore the basic requirements in today's longterm care environment and how to get management and staff to use IT to both increase the efficiencyof staff and provide better care. Attention will also be directed towards the new technology requirements of the Ministry of Health and Long-Term Care (MOHLTC).

Session Objectives:• Learn about information systems planning and implementation strategies to satisfy both the

requirements of the MOHLTC and the Local Health Integration Networks (LHINS).• Discuss ways to increase the comfort and competency of all staff in utilizing new information

technology and programs.• Discuss issues of privacy, security and confidentiality.

Derek Soares, information systems manager, St. Joseph’s Continuing Care Centre.

Wednesday February 8 10:00 AM – 12:00 PM

ETHICS AND VALUES IN MANAGEMENTDR. ABBYANN LYNCHEthical considerations are central to the provision of any agency’s “good” health care service. Seniormanagement should ensure that concern for values like choice, privacy and confidentiality, no harm,fairness and respect for life, are reflected in organizational practices.

Session Objectives:• Learn about a model for resolution of everyday ethical dilemmas arising in practice.• Discuss pertinent “cases” from hands on experience in areas of individual practice and policy formulation.• Discuss ethical situations currently facing administrators.

Dr. Abbyann Lynch, director of ethics, Health Care Associates, Toronto.

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WEDNESDAY FEBRUARY 87:30 AM – 9:30 AM

walking tourand breakfast

DOWNTOWN TORONTO

Why not stretch your legs and see a little bit of downtown Toronto? Participants will be taken

on a brief narrated tour of the local area and then enjoy breakfast and networking at one of the many interesting restaurants en route.

Be sure to bring your walking shoes. If you are not participating, breakfast will

be available at the hotel.

1:00 PM – 4:30 PMEFFECTIVE FINANCIAL MANAGEMENT AND CONTROLREG PAULAdministrators’ decisions significantly shape the direction and success of their organization, so anunderstanding of fiscal management is essential. This session will help transform the non-financialexecutive into a more effective organizational leader. Note: Pre-reading material will be provided priorto the course.

Session Objectives:• Learn how the long term care home funding system works.• Discover the keys to successful strategic and operational planning.• Understand the basics of budget control and financial management.• Find out how to maintain an effective internal control system.

Reg Paul, acting general manager, City of Toronto Long-Term Care Homes & Services Division.

4:30 PM – 5:30 PMARJOHUNTLEIGH GUIDE TO FACILITY PLANNINGPHILIP MARMINABased on over 40 years of experience gathered by working closely with long term care home administrators, architects and others active in the field, ArjoHuntleigh will present the eight positivefactors that are crucial to achieving a high level of quality care from the point of view of bothresidents and staff. Focusing on the factors of space, mechanical aids and working techniques, areas

such as the bedroom, central bathing area, corridors, elevators and soiled utility room will be discussedin detail from a number of different perspectives. The complimentary copy of the ArjoHuntleigh guidebook and its companion CD will provide reference to the course content for many years.

Philip Marmina, vp sales central, ArjoHuntleigh.

Thursday February 98:30 AM – 12:00 PM

HUMAN RESOURCES MANAGEMENTLILIANA CATAPANO AND JOHN COLANGELI How we lead and manage our staff so that they are satisfied and productive are key elements inensuring quality care and services for residents so that they too are satisfied and happy. How wenegotiate differences, solve complaints and grievances and handle conflicts is critical in creating anorganizational culture of cooperation and effective problem solving. Through practical examples and discussion learn about contract negotiations, handling grievance issues and building strong staff/management relations.

Session Objectives:• Learn about human resources management principles, practices and processes.• Learn how to manage human resources without litigation.• Discuss effective negotiation skills.• Understand contract management.

Liliana Catapano, director of human resources, West Park Healthcare Centre.

John Colangeli, chief executive officer, Lutherwood.

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PROGRAM CONTINUED...

13

banquetTHURSDAY FEBRUARY 9

7:00 PM – 10:00 PM

Share your experienceswith fellow participants and

hear from the 2012valedictorian.

1:00 PM – 2:00 PMCASE STUDY MEETING WITH FACILITATORParticipants attend a 90 minute meeting with facilitator Milton Orris to discuss the preparation of thecase study and learn the process of building the business plan.

2:00 PM – 5:00 PMBUILDING COLLABORATIVE PARTNERSHIPSMILTON ORRIS AND KEVIN QUEENVery often as managers, the focus is inwards and down through the organization – an importantaspect of our leadership. However, for an organization to thrive and grow, senior managers need toeffectively look upwards in their organization and outward into their communities. The dual focus inthis session will demonstrate what is required to build and sustain a strong senior manager-boardpartnership and strong relationships with key stakeholders in your communities – to the benefit of all.

Session Objectives:• Learn how to apply sound leadership principles and practices to build partnerships.• Learn how to be proactive in promoting the values and strengths of long term care.• Find out how to create effective, results-oriented, active boards/committees of management.• Learn how to build positive manager/board relationships.

Milton Orris

Kevin Queen, senior administrator, District of Kenora Homes for the Aged.

7:00 PM – 10:00 PMBANQUET “ NETWORKING WITH

COLLEAGUES WAS VERYBENEFICIAL. PROFESSIONALPRESENTATIONS PROVIDEDA LOT OF KNOWLEDGE TO

UTILIZE IN THE FIELD.”

“EXCELLENT,COMPREHENSIVE

PROGRAM.”

Friday February 108:30 AM – 12:00 PM

LEADERSHIP IN ACTIONL(EARN)2

Building on the framework presented at “The Leader Within“ session, this interactive session will allowyou to gain experience in managing and leading in a high-pressure situation. Each problem-solvingteam tackles an impending disaster. Think fast. Think smart. Think outside the box. Find out how totake responsibility then engage in generating solutions and ideas. Learn how to shift the focus fromyour leadership to leading within the situation.

Session Objectives:• Set the context of your actions before you take them.• Consider the power of a common goal and its affect on team.• Avoid disaster through effective communicating and planning.• Implement communications to generate support from employees.

L(earn)2

For more than 17 years, L(earn)2 has been a leader in leadership training delivery, winning five trainingexcellence awards by offering interactive learning experiences that can improve retention and alter behaviour.

1:00 PM – 2:45 PMCLOSING KEYNOTE: COGNITIVE DISORDERSDR. GUY PROULX

Dr. Proulx outlines the challenges of working with and caring for those with cognitive disorders andintegrates neuropsychological and behavioural approaches to help minimize disability due to cognitivedisorders. He specializes in the assessment and rehabilitation of cognitive disorders in people whohave brain damage.

Dr. Guy Proulx, professor, York University.

2:45 PM – 3:15 PMWRAP UP AND EVALUATION

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PROGRAM CONTINUED...

applytoday!PROGRAM

SELLS OUTANNUALLY!

“GREATCOURSE, WOULD

DEFINITELYRECOMMEND THIS

PROGRAM TOOTHERS.”

What’s Included In the Fee• Six-day training course.• Five breakfasts, six lunches, two dinners (Sunday and Thursday).• Extensive course materials and handouts.• Delegate bag.• Single accommodation (room and taxes) for five nights at The Sutton

Place Hotel for the nights of Sunday, February 5 - Thursday, February 9, 2012,(inclusive). OANHSS will book the accommodations for all participants. (Should you not needaccommodations, please select the registration fee without accommodations on the application form.)

What’s NOT Included In the Fee• Parking charges to attend program.• Transportation costs to and from course.• Dinner on Monday, Tuesday and Wednesday night.• Incidentals at the hotel (phone calls etc.).• Saturday, February 4, 2012 accommodations. You must book and pay for this additional room night

yourself. Please call 416-924-9221 (a block of rooms is on hold for Saturday night - please book prior toJanuary 6, 2012). Room rate is $115 plus taxes.

Special RequirementsIf you have any special requirements (dietary, etc.), please indicate this on the application form. You will becontacted to discuss your needs. All special diet orders must be known in advance.

How To Apply1 Complete the application form (note there are two sides to the application form) included with this

brochure or on the OANHSS website at www.oanhss.org.2 Include a cheque or complete the Visa information or indicate “bill me.”3 Forward to: Stuart Sweeney, Certification Registrar. Please note that applications are taken on a first-

come, first-served basis.

CancellationThe Ontario Association of Non-Profit Homes and Services for Seniors reserves the right to cancel this program due to insufficient registration or circumstances beyond our control. Cancellation by an applicantby January 13, 2012, is subject to a full refund less a $100 administration fee. No refunds will be issued forcancellations after January 13, 2012, unless on compassionate or medical grounds at whichtime the $100 administration fee would apply.

NotificationAll applications are reviewed and approved on a first-come, first-served basis.Space is limited and applicants are encouraged to apply as early as possible.Should you not be accepted to the program, any monies paid will be refunded.Accepted applicants will receive a detailed confirmation package along withpre-course assignment material.

Course FeeOANHSS Member (includes accommodations) $2,899OANHSS Member (accommodations not required) $2,249Non-Member (includes accommodations) $3,249Non-Member (accommodations not required) $2,599*Please note that OANHSS Personal Members do not qualify for the member rate.All fees must be paid by December 23, 2011 to confirm enrollment (subject to acceptance).

For more information please contactStuart Sweeney, Certification Registrar, 905-851-8821, ext.240 ssweeney@oanhss.org

Consent to use of photographic images. Registration and attendance in OANHSS educational events constitutes an agreement by the registrantto OANHSS’ use and distribution of the registrant’s image in photographs.

applicationinformation

attentionnurses

Funding towards thiscourse may be available

through the NursingEducation Initiative. Formore information please

contact the RNAO at416-599-1925.

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OANHSSOntario Association of Non-Profit Homes and Services for Seniors7050 Weston Road, Suite 700, Woodbridge, Ontario L4L 8G7 Tel: 905.851.8821 Fax: 905.851.0744 www.oanhss.org