February 4, 2016

FIR

ST TRACKSFT

HEADLINES

WHITE PAGES

AMBASSADOR CLUB

GREEN TRACKSSIKIPEDIA TRIVIA

SOCIAL SKILLS

HEADLINES

WHITE PAGES

SIKIPEDIA TRIVIA

photo by James Schondelmeier

Safety FirstSF

Always An Ambassador50

Last Friday was the midpoint of the winter season! It’s all downhill from here! Everyone has been working very hard and it has been a busy season. We were all rewarded with 2 feet of snow last week for some amazing conditions for employees and guests. The great conditions were not the only part of the guest experience noted on the guest comments this week. Service levels were rated well again and our commitment to excellent guest service was reflected in our scores. We continue to high-light our Net Promoter Score (NPS) each week. Last week we scored 89.2% and we hit 88.8% for the season. Our seasonal goal is 89% so we are getting closer each week! Keep up the great work!

89.2%Each week there are many comments in the RRC Report that highlight the overall guest experience and it is rewarding to share some of the comments that our guest have about our team of Ambassadors:

“Sam at TVS is dynamite.”

“TVS has good boot fitters. Matt Sheets is fabulous”

“Silvia instructor was top notch. Friendly, professional, knowledgeable.”

“Patrick Davidsaver was an extremely profession, friendly and knowledgeable backcountry guide (Dexter Sties Group 1/30/16). It's the best backcountry experience I've ever had and I appreciated his knowledge of the terrain, conditions, and hazards. Will be recommending Patrick to all my friends. Best please to ski and live, Jackson Hole!”

“Stephanie Schmitt was a great guide and had good advice.” “Kevin, the lift operator at Casper, was very knowledgeable of the mountain both on and off and added to the all-around experience of JH. Thanks dude!”

We also received some nice general comments from our guests. Here are a few nice examples:

“I worked as a lift operator there 8 years ago and I fell in love with the mountain, so I wanted to go back, and now that I went there, the mountain is more beautiful with the tram and the teton lift. :), the workers are so nice and polite, I always feel happy there, is my little paradise, my magical spot.”

“I have been skiing at JHMR for the past 15 years, it is the best, and now with the recent lift improvements/additions it is the best of the best.”

“Keep being kind.”

“Awesome mountain. Staff incredibly friendly and helpful.”

As we move into the second half of the season, it is important to remember that we do make a difference in the guest’s experi-ence in Jackson Hole. The little things do indeed become the big things and if we greet each guest and provide an authentic and friendly interaction, we can be part of a memorable trip for our visitors. We live in a special place and we are lucky to share it with our guests!

-Julie Calder

Shoutouts and Announcements

Reminder! Kids Ranch Employee discounts are for the Employee’s direct dependents only! Extended family mem-bers may not receive an Employee’s discount.

New! For the rest of the Season!

Couloir Lunch Menu is now A La Carte!

For more information and online menu, visit http://www.jacksonhole.com/couloir-restaurant.html

Shoutouts and Announcements

Over 15 teams from around the Rockies have been invited to come to Jackson to compete in this restored tradition on Saturday, February 6th during the heart of JHMR’s continued 50th anniversary celebrations, namely the Grand Reunion Weekend Friday, February 5 – Sunday, February 7, 2016. The nationally recognized event, which ran from 1975 until 2001, will feature: -Invited Teams from Surrounding Resorts -Jackson Hole Ski Patrol (Limit One Team) -Mountain Sports School (JHMR MSS Limited One Team) -JHMR Sponsored Athletes (Limit One Team) -Local Qualifier Winners -Taken together a total of 22 teams all gunning for over $10,000 in cash and prizes.

*Spectators can watch from the top of the tram. If attending the event at Cody Bowl, back-country equipment is highly encouraged.

SA

SP Behindthe Uniform

Name: Tera LaubDepartment: Lift OperationsSign: ScorpioWhere are you from? Kemmerer, WYHow long have you worked for JHMR? 6 winter seasonsFavorite thing about your job? Scott Fought's hairFavorite run at JHMR? North Woods to the North HobackIf you could spend a day experiencing another JHMR dept, what would it be? BandA, I always thought Bowl Patrol would be a fun job.Most memorable moment at JHMR? My first season was 2010-2011, and I think it snowed every day in December. I remember the first time I snow-boarded in really deep powder, and I thought to myself, this is one of the better feelings in the world; I think I'll keep doing that.What’s your favorite song right now? Stroking My Beard, by The BeardsFavorite outerwear brand? VolcomWhat did you eat for lunch yesterday? How was it? Salami sandwich from 6311. The oil and vinegar on it really brought the whole sandwich together.

Name: Nelson Nolen Department: Lift Ops, BEST lift in the entire world, The Quad, SUBLETTE Son!! Sign: PiscesWhere are you from? Monroe, Louisiana! How long have you worked for JHMR? 5 incredible years! Favorite thing about your job? Seeing all my loyal Sublette customers and giving them a high five and a smile to keep there day Superstar, and of course skiing POWDER! :) Favorite run at JHMR? A toss up here, most of the time Rendezvous Bowl every morning before anybody else! :) and Bernie's Bowl! If you could spend a day experiencing another JHMR dept, what would it be?Administrative- President -Jerry Blann! I've always wanted to be the KING of a mountain! Most memorable moment at JHMR? Too many memories to count, I could write a book, maybe I should! Getting Liftee of the year bc of all of my fellow customers and of course every single one of those glorious 8:12 bowl runs before anybody else! And I can't leave this out, Meeting my beautiful girlfriend and love of my life Lisa Roarke while working Casper chair! :) What’s your favorite song right now? Scarlet Begonias/ Fire on the mountain- The Grateful DeadAnything Grateful Dead! Happy 50th JHMR and Happy 50th Grateful Dead! 50/50Favorite outerwear brand? Patagonia, Patagucci! :) What did you eat for lunch yesterday? How was it? Pearl Street Jalapeño/ Ched-der bagel with roasted turkey, pepper jack, cucumbers, mixed greens, sprouts! Potato chips! White Chocolate Macadamia Nut cookie! SOO Scrumptious!

First Annual Grand Reunion Weekend

In celebration of 50 years, Jackson Hole Mountain Resort is hosting “The Grand Reunion,” a first annual staff reunion in Teton Village. Weekend includes depart-ment après fun, ski racing, department photos, a throwback band at the Moose and a BBQ lunch on Sunday.

JHMR is extending 50% off lift tickets for the weekend and will bring back the Powder 8’s for some throwback competition.

Be sure to get your Reunion Party Pass at jacksonhole.com/50 to gain access to the events

and sweet deals throughout the weekend.

Please spread the word to past employees who have since left the valley!

GR

This Week in Pictures

photo by Franklin Powell

photo by Jess Egenberger

photo by: Eliza Van Dissel

photo by Louise Gignoux

photo by AJ Cargill

This Week in Pictures

photo by Eliza Van Dissel

photo by James Schondelmeier photo by Ned Wonson

photo by David Strawser

AMBASSADOR CLUBACCONGRATULATIONS TO THE

DECEMBER '15 AMBASSADORS!Congratulations to our new Ambassador Club members for December '15 in recognition of their

demonstration of and commitment to the Jackson Hole Mountain Resort’s values – Always an Ambassador, Be Safe, Be Green, and Have Fun!

Spencer Hirst- Mountain Sports School Bart Conrad- MSS Mountain Sports School Cody Storms- MSS Mountain Ops Taylor Currier- MSS Mountain Ops Mike Kohler- Mountain Sports School Jojo Gary- MSS Daycare Amy Jimmerson- Marketing Andrew Schrum- Marketing Neal Partrick- JHRL Reservations Devin Goddard- JHRL Maintenance Titus Goare- JHRL Homeowner Relations Suzanne Daniel- Payroll Allison McCuskey- TVS Retail Rex Quartarone- Parking Jozef Benko- Parking

Brandon Leis- TVS RentalEddie Naeger- JHS RetailNora Dewitt-Hoeger- MSS SalesPaul Springer- Ticketing ServicesEliza Van Dissel- Customer Care & Res-ervationsJoaquin Bianciotto- F&B CasperAndriah Friend- F&B Café 6311Pat Murphy- F&B PisteMorgan Postle- Lift OperationsAnthony Molina- Lift OperationsZack Shelton- Lift OperationsTyler Hutchinson- Lift OperationsErica Baker- Lift OperationsAlec Genge- Janitorial

Andrew SchrumMarketing

Paul SpringerTicketing Services

Alec GengeJanitorial

Morgan PostleLift Operations

Tyler HutchinsonLift Operations

Bart ConradMountain Sports School

Zack SheltonLift Operations

Brandon LeisTVS Rental

Erica BakerLift Operations

Spencer HirstMountain Sports School

Mike KohlerMountain Sports School

Andriah FriendF&B Café 6311

Anthony MolinaLift Operations

Joaquin BianciottoF&B Casper

Cody StormsMSS Mountain Ops

Neal PartrickJHRL Reservations

Titus GoareJHRL Homeowner Relations

Taylor CurrierMSS Mountain Ops

Devin GoddardJHRL Maintenance

Jozef BenkoParking

Pat MurphyF&B Piste

Jojo GaryMSS Daycare

Eddie NaegerJHS Retail

Amy JimmersonMarketing

CALLING ALL COOKS! JHMR HAS JOBS OPEN FOR THE SUMMER!

We offer fantastic benefits to our Summer Ambassadors, including:

• Bike Park, Tram, and Ropes Course/Drop Tower Season Pass • Free START Bus Pass • Discounts on: Food & Beverage, Retail, Rentals, Paragliding, Mountain Sports School- Kid’s Camps, plus Grand Fishing Adventures, and more.

If you return for the Summer full time you may qualify for Dual Seasonal Status, with even more benefits including: • Paid Time Off and Sick Time •401kPlanwithacompanymatchof100%forthefirst3%,and50%forthenext2%. • Employer match has immediate vesting •12monthHealthInsuranceReimbursement •SeeTylerfordetails(ext.2668ortyler.montgomery@jacksonhole.com) •CompanyprovidedLifeInsurance

INTERESTED?COMEBYHR&SAFETYORGIVEUSACALLAT:307-739-2728

Rex QuartaroneParking

Nora Dewitt-HoegerMSS Sales

Keeping up with JHMR Benefits

Promotive.com

Promotive recognizes your role as an industry employee and offers deep discounts on wide range of brands. www.ProMotive.com/jacksonholeresortemployeesSeasonal Code: code ABC0-E873-985F-6C2F

Cirque Mountain Apparel: 40% off. Apply online at www.cirquemtn.com/pro

Outdoor Research: To apply, visit: www.outdoorresearch.com/vip Qualified applicants can use Promo Code R3PRO for additional 5% off Pro Pricing

Start your day off right with free transport to and from work, $1.00 coffee (with your own mug), and

end your day with a $1.00 beverage at Nick Wilson's Cowboy Café.

Q: What is the name of the horse on the Wyoming license plate?

A: Email your answer!

Last week's question: Who was the first person to ski down the Grand Teton?

Answer: Bill Briggs

Teton Trivia

This season, First Tracks will include weekly JHMR trivia. The first person to email the

correct answer to firsttracks@jacksonhole.com will win a mountain money card!

Postive Feedback

Check out these glowing guest reviews from our post-departure email survey. Keep up the good work everyone!

I worked as a lift operator there 8 years ago and i fell in love with the mountain, so I wanted to go back,and now that I went there, the mountain is more beautiful with the tram and the teton lift. :), the workers are so nice and polite, I always feel happy there, is my little paradise, my magical spot.

We had a blast. Everything was conveniently located and everyone was helpful and the atmosphere was different from many other resorts we stayed at.

Staff is always on the ball, attentive but not pushy, very enjoyable

I love Jackson Hole. Nothing compares. I've had excellent service from all of the folks I've interacted with.

Very friendly (genuinely) and helpful employees (from transportation, ski rental, lift and ski patrol).

It was my first time ever on a snowboard and everybody was so nice and helpful. Everybody from the staff to the people who paid to be there.

We had an amazing time!!! It was beyond beautiful and pictures didn't do it justice! We will be back every year!

This is my favorite place in the world! And we got the big blow pow today!!! What's better???

Great skiing, lift operators and mountain hosts were helpful and friiendly, food on mountain was very good and the bus service ran timely!