February 2010 Survey Results and departments/vpsa/docume… · Student Satisfaction Survey Student...
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Student Satisfaction Survey Student Affairs 1 | Page February 2010 Survey Results 1 AF 3.8 RF 3.8 HDF 3.6 AM 4.1 1 2 3 4 5 1.How satisfied are you with the time it took to answer your question or resolve your issue? 1 AF 3.9 RF 3.9 HDF 3.8 AM 4.2 1 2 3 4 5 2. The staff member was knowledgeable and easy to understand
Transcript of February 2010 Survey Results and departments/vpsa/docume… · Student Satisfaction Survey Student...
Student Satisfaction Survey Student Affairs
1 | P a g e
February 2010 Survey Results
1
AF 3.8
RF 3.8
HDF 3.6
AM 4.1
1
2
3
4
51.How satisfied are you with the time it took to answer your question or
resolve your issue?
1
AF 3.9
RF 3.9
HDF 3.8
AM 4.2
1
2
3
4
52. The staff member was knowledgeable and easy to understand
Student Satisfaction Survey Student Affairs
2 | P a g e
1
AF 3.7
RF 3.9
HDF 4
AM 4
1
2
3
4
5
3.The staff member was able to handle my problem quickly and to my satisfaction.
1
AF 4.3
RF 4.1
HDF 4.1
AM 4.7
1
2
3
4
5
4. I was treated with respect by the staff member
Student Satisfaction Survey Student Affairs
3 | P a g e
1
AF 4.1
RF 4
HDF 4
AM 4.5
1
2
3
4
5
5. The staff member was courteous and professional.
1
AF 4
RF 3.8
HDF 3.8
AM 4.3
1
2
3
4
5
6. I was easily able to find a staff member to address my situation.
Student Satisfaction Survey Student Affairs
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1
AF 4
RF 3.8
HDF 3.6
AM 4
1
2
3
4
5
7.Overall,how satisfied are you with the service you received today?
1
AF 3.9
RF 3.8
HDF 3.6
AM 3.8
1
2
3
4
5
8.Overall,how satisfied are you with the way your issue/problem was resolved
Student Satisfaction Survey Student Affairs
5 | P a g e
1
AF 4
RF 3.8
HDF 3.9
AM 4.2
1
2
3
4
5
Average satisfation
Student Satisfaction Survey Student Affairs
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1
AF 2.8
HF 2
RF 3.8
AM 4.4
RM 4.5
HM 4.7
Average 3.7
1
2
3
4
5
2.The staff member was knowledgeable and easy to understand
March 2010 Survey Results
1
AF 3.8
HF 4
RF 4
AM 4.5
RM 4.7
HM 4.7
Average 4.2
1
2
3
4
5
1.How satisfied are you with the time it took to answer your question or resolve yuor issue?
Student Satisfaction Survey Student Affairs
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1
AF 3.4
HF 2
RF 3.8
AM 3.9
RM 4.5
HM 4.6
Average 3.7
1
2
3
4
5
3.The staff member was able to handle my problem quickly and to my satisfaction.
1
AF 3.6
HF 4
RF 4
AM 4.8
RM 4.7
HM 4.8
Average 4.3
1
2
3
4
5
4. I was treated with respect by the staff member
Student Satisfaction Survey Student Affairs
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1
AF 3
HF 3
RF 3.8
AM 4.8
RM 4.6
HM 4.8
Average 4
1
2
3
4
5
5.The staff member was courteous a professional.
1
AF 3
HF 4
RF 3.7
AM 4.6
RM 4.6
HM 4.6
Average 4
1
2
3
4
5
6.I was easily able to find a staff member address my situatuion.
Student Satisfaction Survey Student Affairs
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1
AF 3.4
HF 4
RF 3.7
AM 4.4
RM 4.7
HM 4.8
Average 4.1
1
2
3
4
5
7. Overall,how satisfied are you with the service you received today?
1
AF 3.8
HF 4
RF 3.6
AM 4.3
RM 4.5
HM 4.7
Average 4.1
1
2
3
4
5
8. Overall,how satisfied are you with way your issue/problem was resolved
Student Satisfaction Survey Student Affairs
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1
AF 3.4
HF 3.5
RF 3.8
AM 4.4
RM 4.6
HM 4.7
1
2
3
4
5 Average Satisfation
Student Satisfaction Survey Student Affairs
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April 2010 Survey Results
1
AM 4.2
HDM 4.2
RM 4.5
AF 4.1
RF 3.9
1
2
3
4
5
1.I was easily able to find a staff member to help me .
1
AM 4.3
HDM 4.4
RM 4.3
AF 3.6
RF 3.5
1
2
3
4
5
2.The staff member was knowledgeable and had the information to answer my question.
Student Satisfaction Survey Student Affairs
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1
Q3
AM 4.4
HDM 4.4
RM 4.4
AF 3.3
RF 4
1
2
3
4
5
3.The staff member was professional and treated me with respect.
1
AM 2.1
HDM 3
RM 2.6
AF 1.9
RF 2.2
1
2
3
4
5
4.How long did it take the staff member to resolve your question today?
Student Satisfaction Survey Student Affairs
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1
AM 4.1
HDM 4.2
RM 4
AF 4.3
RF 4.3
1
2
3
4
5
5.Overall,how satisfied are you with the service you received today?
1
AM 4
HDM 3
RM 3.5
AF 3.5
RF 4
1
2
3
4
5
6.The service I received today is better than in previous visits to this department .
Student Satisfaction Survey Student Affairs
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1
AverageAM 3.7
AverageHDM 3.8
AverageRM 3.9
Average AF 3.5
Average RF 3.6
1
2
3
4
5 Average Satisfaction.
Student Satisfaction Survey Student Affairs
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May 2010 Survey Results
1
AM 4.4
AF 3.5
HDM 4.5
HDF 4
RM 4
RF 4
Average 4
1
2
3
4
51.I was easily able to find a staff member to help me.
1
AM 4.4
AF 3.6
HDM 4.4
HDF 4.5
RM 4.3
RF 3.8
Average 4.1
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2.The staff member was knowledgeable and had the information to answer my question.
Student Satisfaction Survey Student Affairs
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1
AM 4.3
AF 3.6
HDM 4.4
HDF 4.5
RM 4.2
RF 4.1
Average 4.1
1
2
3
4
53.The staff member was professional and treated me with respect.
1
AM 2.5
AF 2.7
HDM 2
HDF 1.6
RM 2.9
RF 2.2
Average 2.3
1
2
3
4
54.How long did it take the staff member to resolve your question today?
Student Satisfaction Survey Student Affairs
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1
AM 4.8
AF 3.5
HDM 4.4
HDF 4.2
RM 4.4
RF 4.4
Average 4.2
1
2
3
4
5
5.Overall,how satisfied are you with the service you received today?
1
AM 3.7
AF 3.3
HDM 4.8
HDF 3.2
RM 3.6
RF 4
Average 3.7
1
2
3
4
5
6.The service I received today is better than in previous visits to this department .
Student Satisfaction Survey Student Affairs
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1
AM 4
AF 4.1
HDM 4.1
HDF 2.3
RM 4.2
RF 3.7
Average 3.7
1
2
3
4
5
Average Satisfacation
Student Satisfaction Survey Student Affairs
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June 2010 Survey Results
1
AM 4.4
AF 3.5
HDM 4.5
HDF 4
RM 4
RF 4.8
Average 4.2
0123456
1.I was easily able to find a staff member to help me.
1
AM 4.4
AF 3.3
HDM 4.4
HDF 4.5
RM 4.3
RF 3.8
Average 4.1
1
2
3
4
5
2.The staff member was knowledgeable and had the information to answer my question.
Student Satisfaction Survey Student Affairs
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1
AM 4.3
AF 3.6
HDM 4.5
HDF 4.5
RM 4.2
RF 4.1
Average 4.2
1
2
3
4
5
3.The staff member was professional and treated me with respect.
1
AM 2.5
AF 2.7
HDM 2
HDF 1.6
RM 2.9
RF 2.2
Average 2.3
1
2
3
4
5
4.How long did it take the staff member to resolve your question today?
Student Satisfaction Survey Student Affairs
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1
AM 4.8
AF 3.5
HDM 4.4
HDF 4.2
RM 4.4
RF 4.4
Average 4.2
1
2
3
4
5
5.Overall, how satisfied are you with the service you received today?
1
AM 4.7
AF 3.3
HDM 4.8
HDF 3.2
RM 3.6
RF 4
Average 3.9
1
2
3
4
5
6.The service I received today is better than in previous visits to this department .
Student Satisfaction Survey Student Affairs
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1
AverageAM 4
AverageHDM 4.1
AverageRM 3.9
Average AF 3.3
Average RF 3.8
Average HDF 3.6
1
2
3
4
5
Average Satisfication Score
Student Satisfaction Survey Student Affairs
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September 2010 Survey Results
1
AM 3.6
AF 3.7
HDM 3.7
HDF 4
RM 4.1
RF 3.7
Average 3.8
1
2
3
4
5
1.I was easily able to find a staff member to help me.
1
AM 4.3
AF 3.7
HDM 3.8
HDF 3.8
RM 3.8
RF 3.7
Average 3.8
1
2
3
4
5
2.The staff member was knowledgeable and had the information to answer my question.
Student Satisfaction Survey Student Affairs
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1
AM 4
AF 4
HDM 4.3
HDF 4
RM 4.1
RF 3.8
Average 4
1
2
3
4
5
3.The staff member was professional and treated me with respect .
1
AM 2.6
AF 2.5
HDM 3
HDF 2.3
RM 2.1
RF 2.4
Average 2.4
1
2
3
4
5
4.How long did it take the staff member to resolve your question today ?
Student Satisfaction Survey Student Affairs
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1
AM 4.5
AF 3.9
HDM 4.1
HDF 3.9
RM 4.1
RF 3.8
Average 4
1
2
3
4
5
5.Overall, how satisfied are you with the service you received today?
1
AM 4
AF 3.9
HDM 3.6
HDF 3.8
RM 3.5
RF 3.8
Average 3.7
1
2
3
4
5
6.The service I received today is better than in previous visits to this department .
Student Satisfaction Survey Student Affairs
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1
AM 3.8
AF 3.6
HDM 3.8
HDF 3.6
RM 3.6
RF 3.5
Average 3.6
1
2
3
4
5
Average Satisfaction Score.
Student Satisfaction Survey Student Affairs
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October 2010 Survey Results
1
AM 3.7
AF 3.7
HDM 4
HDF 3.1
RM 4.4
RF 3.8
Average 3.7
1
2
3
4
5
1. I was easily able to find a staff member to help me.
1
AM 4.3
AF 3.8
HDM 3.8
HDF 3.3
RM 4
RF 3.6
Average 3.8
1
2
3
4
5
2. The staff member was knowledgeable and had the information to answer my question.
Student Satisfaction Survey Student Affairs
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1
AM 4
AF 3.8
HDM 4.3
HDF 3.2
RM 4.2
RF 3.8
Average 3.8
1
2
3
4
5
3. The staff member was professional and treated me with respect.
1
AM 2.6
AF 2.6
HDM 3
HDF 3.1
RM 1.7
RF 2.5
Average 2.5
1
2
3
4
5
4. How long did it take the staff member to resolve your question today?
Student Satisfaction Survey Student Affairs
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1
AM 4.3
AF 3.9
HDM 4.1
HDF 3.5
RM 4.2
RF 3.7
Average 3.9
1
2
3
4
5
5. Overall, how satisfied are you with the service you received today?
1
AM 3.8
AF 3.8
HDM 3.6
HDF 3.3
RM 3.5
RF 3.8
Average 3.6
1
2
3
4
5
6. The service I received today is better than in previous visits to this department .
Student Satisfaction Survey Student Affairs
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1
AverageAM 3.7
AverageHDM 3.8
AverageRM 3.7
Average AF 3.6
Average RF 3.5
Average HDF 3.3
1
2
3
4
5
Average Satisfication
1
Admission 3.6
Registration 3.6
Help Desk 3.1
Average 3.4
1
2
3
4
5
Average Satisfaction Telephone Survey .
Student Satisfaction Survey Student Affairs
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December 2010 Survey Results
1
AM 4.3
AF 3.7
HDM 4.5
HDF 4
RM 3.2
RF 3.3
Average 3.8
1
2
3
4
5
1. I was easily able to find a staff member to help me.
1
AM 4.2
AF 3.6
HDM 4.5
HDF 4.3
RM 2.5
RF 3.4
Average 3.5
1
2
3
4
5
2. The staff member was knowledgeable and had the information to answer my question.
Student Satisfaction Survey Student Affairs
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1
AM 4.7
AF 3.9
HDM 4.5
HDF 4.2
RM 4
RF 3.7
Average 4.1
1
2
3
4
5
3. The staff member was professional and treated me with respect.
1
AM 2.2
AF 2.3
HDM 1
HDF 1.6
RM 3.2
RF 2.5
Average 2.1
1
2
3
4
5
4. How long did it take the staff member to resolve your question today?
Student Satisfaction Survey Student Affairs
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1
AM 4.3
AF 3.9
HDM 4.5
HDF 4.1
RM 2.7
RF 3.4
Average 3.8
1
2
3
4
5
5. Overall, how satisfied are you with the service you received today?
1
AM 4
AF 3.6
HDM 4
HDF 4.1
RM 2.7
RF 3.4
Average 3.6
1
2
3
4
5
6. The service I received today is better than in previous visits to this department .
Student Satisfaction Survey Student Affairs
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1
AverageAM 4
AverageHDM 3.8
AverageRM 3
Average AF 3.5
Average RF 3.3
Average HDF 3.7
1
2
3
4
5
Average Satisfication
1
Admission 3.8
Registration 3.4
Average 3.6
1
2
3
4
5
Average Satisfaction - Telephone Survey .
