FAXCOM® Suite Overview

FAXCOM Suite is the industry’s leading enterprise fax solution. Suite powers the world’s

largest and most complex faxing environments, delivering reliability, security, and flexibility

for organizations of all sizes. The most versatile fax solution in the industry, FAXCOM Suite

can be easily deployed and managed as a simple fax-to-email solution or used to power

complex, high-volume production fax environments. As the most complete enterprise fax

solution, Suite helps organizations securely share documents, automate fax processes, enable

compliance, and reduce administrative and IT costs.

FAXCOM Suite Modules

FAXCOM Suite was developed to support the largest enterprises and scale to meet the needs

of smaller organizations. Built on a distributed architecture, FAXCOM Modules extend the

functionality of Suite. This allows organizations to chose the modules they need to address

the issues of their specific environment without having to pay for components they don’t

need.

Administration, Monitoring, & Control

The Enterprise Fax Management module simplifies managing even the most complex fax

environments. Providing a “Single Pane of Glass,” Enterprise Fax Management gives Biscom

users a complete view and management of their FAXCOM environment. With this module,

enterprises can easily deploy, monitor, and manage fax services (FAXCOM Queues), fax

servers, and SMTP gateways. Complete with an integrated dashboard with configurable

alarms, Enterprise Fax Management allows users to proactively monitor and optimize their

entire FAXCOM environment with unmatched control, flexibility, and oversight.

Workflows & Automation

Automation allows organizations to remove manual paper-based fax processes. Using the

Workflow module, organizations can create processes that automatically route faxes using

pre-configured rules and/or specific information within the fax. Because manual processing is

eliminated, the Workflow Module allows organizations to reduce errors, free-up resources,

and increase capacity. Workflow also allows organizations to transition legacy systems or fax

interfaces to Biscom solutions with little or no programming.

Advanced Fax Routing

Fax routing makes it simple to automatically route faxes where they need to be in the

organization, quickly. This lightweight out-of-the-box functionality lets users specify routing

actions and trigger events using an easy-to-use interface that doesn’t require programming.

From the simple redirect of a fax when a recipient is out of the office to extracting

information from a received fax and querying a database for delivery instructions the

Advanced Fax Routing module gives the power to control fax delivery. This includes the

capabilities to extract text (OCR) from a fax to be used in routing and processing, read a

barcode to speed processing of inbound faxes, and split fax pages into multiple documents

based on conditions. Administrators also have granular control over who can access the

routing and what actions they can perform.

ENHANCING ENTERPRISE FAX FUNCTIONALITY

FAXCOM Suite Modules

Module Overview

Enterprise Fax Management

Gives a “Single Pane of Glass” view into

your FAXCOM environment to easily

monitor and manage enterprise fax

services

Workflow

Eliminate manual paper-based

processes, reduce errors and free

resources with automatic fax routing

Advanced Fax Routing

Specify routing actions and trigger

events with an easy-to-use interface

Job Tracking

Provides powerful reports for

enterprises to capture, analyze, and

report on faxing environment

DocFlow

Fax-enable legacy systems and extend

the value of ERP, CRM, mainframe, or

any other application

Integration

Fax-enable existing applications

through comprehensive APIs

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Reporting

FAXCOM Enterprise has a powerful reporting

module to monitor the flow of faxes throughout the

organization. FAXCOM Job Tracking is a reporting

tool that enables you to capture, analyze and report

on your faxing environment. With powerful ad-hoc

and standard out of the box reports, Job Tracking

provides you with the visibility to understand and

optimize the flow of faxes throughout the entire

enterprise.

Outbound Fax Routing

DocFlow makes it simple to develop rules-based

routing for outbound faxes. With DocFlow, users

can fax-enable legacy applications without the need

to write any code. DocFlow accepts any file or

printstream (PCL or PostScript), uses OCR to scan

the document for keywords, and routes the file based on workflow rules. These files can be routed to be faxed, emailed, or printed. With

this powerful functionality, organizations can fax-enable legacy systems and extend the value of ERP, CRM, mainframe, or any other

application.

Integrations

Suite has a SDK that enables companies to fax-enable processes, replace existing fax solutions, and extend the value of legacy systems.

This provides flexibility that is unmatched in the industry. Simple yet powerful, these tools can simplify even the most complex fax

integrations. With easy-to-use APIs, Biscom customers have successfully created custom applications and integrations that drive the

most complex and high-volume business process while also providing rock-solid enterprise faxing.

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