Favorite Six Sigma Tool

Advancing Productivity, Innovation, and Competitive Success

Favorite Six Sigma Tool

Debra Hansford, CPIM, CIRM, CSCP

APICS - Florida West CoastSME - Florida Suncoast


Welcome!

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Objective

As a group, we will conduct a five why session and discuss business situations when this may be helpful.

Addition to our toolbox!

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Survey 1Black belts?

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Survey 2Six-Sigma

so who brought calculators tonight?

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Complicated Equations

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Definition of Six SigmaA methodology that furnishes tools for the improvement of business processes. The intent is to decrease process variation and improve product quality.

source: www.apics.org

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Six-Sigma Tools to ID Variation

Pareto charts

Cause and effect matrix

Fishbone

5 Why

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Why Five Whys

Yes, this is actually a six sigma tool that you don't need to have a calculator and memorize formulas!

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Why Do Kids Ask Why?

Something different caught their eye!10


Why Do Kids Ask Why?

What do you see?11


Possible Answers Two types of clouds – cirrus and

cumulus

High level cloud – up to 7 miles Multilevel – 1 to 4 miles Formed by ice crystals

Do they care?

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What Do We Know?

Warm day and tomorrow will be the same unless another type of cloud forms.

Next day… test your theory!

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What Happened?

Preparation and observation!

They were involved … WIIFT

We earned their trust!

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How Does Apply to Our Business?

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ID a Six-Sigma “Opportunity”

Improve business process

Reduce variation

Team effort

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Variation“ … thinking about a potential cause down to the root level.”

source: Lean Six Sigma Toolbook, by George, Rowlands, Price, Maxey

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Root Characteristics

Underground

Not easy to identify

Easy to ignore

Dirty

May spread

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How Do You Know You Found It?

1. Controllable activity

2. Cause and effect

3. Test

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Tips

Understand the difference in the what and the how

Keep digging

Listen

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Case Study

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Case Study Summary1. Controllable activity

2. Cause and effect

3. Tested

Preparation and observation!

They were involved … WIIFT

We earned their trust!

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Group Five Why

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Your Business Situations

Inventory accuracy

Quality

Processes

Supplier performance

Other ideas?25


Objective

As a group, we will conduct a five why session and discuss business situations when this may be helpful.

Addition to our toolbox!

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Thank – You!

[email protected]

Has the seed been planted for you to start

digging?

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Favorite Six Sigma Tool

Documents

Transcript of Favorite Six Sigma Tool