FastFactsFeature Presentation

April 2, 2009

We are using audio during this session, so please dial in to our conference line…

Phone number: 877-468-2134 Participant code: 182500

© 2009 The Johns Hopkins University. All rights reserved.

Today’s Topic

• We’ll be taking a look at…

SAP Learning Initiative

Today’s Presenters

Louis BiggieDirector, Learning Solutions

Tina ColeSenior Learning Manager,

Learning Solutions

Session Segments

• Presentation– Louis and Tina will address the SAP learning initiative.– During their presentation, your phone will be muted.

• Q&A– After the presentation, we’ll hold a Q&A session. – We’ll open up the phone lines, and you’ll be able to

ask questions. – Louis and Tina will answer as many of your questions

as time allows.

Contact Us

If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: fastfacts@jhu.edu

You can also send us an instant message! – GoogleTalk – HopkinsFastFacts@gmail.com– AOL Instant Messenger – HopkinsFastFacts– MSN – FastFacts@jhu.edu

Survey

Survey– At the end of this FastFacts session, we’ll ask you to

complete a short survey. – Your honest comments will help us to enhance and

improve future FastFacts sessions.

SAP Learning Initiative

Louis BiggieTina Cole

A Framework for Learning

Knowledge AcquisitionThe transfer of knowledge that is needed to perform a new skill

or activity

PracticeThe opportunity to practice those new activities in an

environment where learners cannot do harm to themselves or anyone else

MasteryAchieved by practicing those new skills with the support of

someone who is already an expert

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Competency-based Learning:

Hopkins Changed Medical Education!

Sir William OslerPhysician in Chief,

Johns Hopkins Hospital (1889-1905)

“He who studies medicine without books sails an uncharted sea, but he who studies medicine without patients does not go to sea at all.”

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What People Say – the Problem!There is a lot of information out there, but it is impossible to find.

I don’t have time to go to training. I just need to get what I need to know without leaving my desk.

My sense was that training was something that was being “done to me” – I did not feel involved in the process.

The training I received taught me some terms, but I still don’t know how to do my job!

I was sent e-mails saying I had to be in two classes at the same time!

The training that went out was badly written and full of grammatical and spelling errors.

I passed all the tests, but it didn’t mean a thing. I still don’t know how to use the system.

The instructor told me how to fill in some fields, but I didn’t know why or what it was all about.

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What People Say – the Problem!

The training told me how to work fill out forms, but I didn’t get any information about policies and procedures.

I received training from someone who did not seem to have a clue what our business is.

I was looking for practical experience – all I got was a bunch of PowerPoint slides.

The training and the application did not match!

I work at the hospital, and the training I got was university-oriented.

I work at the university, and the training I got was hospital-oriented.

The training was too generic – it did not apply to my department.

The training was boring!

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Components of Our Plan

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Knowledge Network - https://collaborate.johnshopkins.edu/sites/SAP/knownet/Pages/default.aspx myLearning @ johnshopkins - https://lms.learnshare.com/authenticate/shib/default.asp JHU SAP Program Sequence and Curriculum - http://training.jhu.edu/html/Financial/Status204.pdf Desktop Support Technology –Bomgar- end user url – http://streaming.jhu.edu Synchronous Learning Technology – Adobe Connect - FastFacts - http://hopkinsfastfacts.org/ Rapid Development Tool example - LSCD - http://training.jhu.edu/html/Test/NEWHR             Learning Solutions Home Page – http://training.jhu.edu             Learning Solutions e-mail learning@jhu.edu

• We’re going to open the phone lines now!• There will be a slight pause, and then a recorded voice will

provide instructions on how to ask questions over this conference call line.

• We’ll be answering questions in the order that we receive them.

• We’ll also be answering the questions that were emailed to us during the presentation.

• If there’s a question that we can’t answer, we’ll do some research after this session, and then email the answer to all participants.

Q&A

Thank You!

• Thank you for participating!• We would love to hear from you.

– Are there certain topics that you would like us to cover in future FastFacts sessions?

– Would you like to be a FastFacts presenter?– Please email us at: fastfacts@jhu.edu

Survey

• Before we close, please take the time to complete a short survey.

• Your feedback will help us as we plan future FastFacts sessions.

• Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/

Thanks again!