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Fast food is about a high turnover of inexpensive menu selections provided in minutes in disposable packaging – either over the counter or through a drive-way service. Fast food outlets usually operate in chains and meals are eaten on the premises as well as taken elsewhere.

Take-away food is usually prepared to order in smaller businesses, and although there may be some seating on-site, it is usually eaten away from the premises.

> More than 10,000 people are employed in this sector in South Australia, about 10% of all people working in retail.

> There are high levels of support staff (cooks, kitchen hands).

> The sector is a significant employer of youth, with more than half of all employees under 19 years.

> South Australians spend more than $62 million a month in the sector, with one-third of consumers aged 18–24 years.

Fast food is on a health-kick! There will always be a place for burgers; chicken; pizza; or fish and chips, but people now eat out or buy take-away food more often – so they want healthier choices too.

Traditional fast food outlets have changed their cooking methods and ingredients – and expanded their menus. There’s also a range of new options like sushi, salad bars, baguettes, juice bars, noodles and other Asian specialities.

FAST FOOD AnD TAKE-AWAY SECTOR OvERviEW

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FAST FOOD & TAKE-AWAY SA STATiSTiCAl SnAPSHOT

CHARACTERiSTiCSFAST FOOD & TAKE-AWAY

SECTORRETAil SECTOR AvERAgE

Total number of businesses 1479 961

% of businesses with turnover: < $200K, $200K+ 47%, 53% 48%, 52%

number of employees 10016 5885

Employees in management roles 1745 people = 17% 1149 people = 20%

Employees in technical and trade roles 267 people = 3% 577 people =10%

Employees in sales roles 3319 people = 33% 2464 people = 42%

Employees in support roles 4685 people = 47% 1695 people = 28%

Average no. of employees per business* 7 6

Ratio of male to female employees 41% male / 59% female 43% male /57% female

Age profile breakdown: < 19yrs, 20–39yrs, 40+yrs 54%, 28%, 18% 21%, 42%, 37%

* This average is representative of all businesses within this sector. A sector with a large number of micro businesses may distort the average.The statistical data used in this publication has been derived from information provided by the Australian Bureau of Statistics which includes: C- Data Online 2006 Census collated by State/Territory (STE) and industry of Employment (AnZSiC06) (inD06P) & Catalogue no. 8165.0 – Counts of Australian Businesses, including Entries and Exits, Jun 2003 to Jun 2007.

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INDUSTRY SNAP SHOT Name: gerard Fishpool Age: 31

Place of Work: YuM! Role: Area Manager

Qualifi cations: Currently completing a Masters in Business Administration, Certifi cate iv TAA, Certifi cate iv in Retail Management, Certifi cate iv in Frontline Management

Benefi ts: When i fi rst started in customer service with KFC, i was immediately inspired by the dynamics of team work in quick service restaurants. now, 16 years later, i am an Area Manager responsible for nine multi-million dollar businesses! Along the way i have had a rewarding, challenging and enjoyable career and had the opportunity to gain several qualifi cations. i am continuing to study supported by Yum! to complete my Masters in Business Administration. Apart from formal qualifi cations, i have also had the opportunity to attend many personal development courses and regular industry programs – and travelled the country coaching teams on operational compliance. Yum! is a great place to work – we may sell chicken, but we are in the business of developing people.

Estimated salary range for this job role: $70K +

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WHAT JOBS ARE AvAilABlE?

> Customer service team member

> Drive-through team member

> Food service team member

> Crew trainer

> Trainee manager

> Shift supervisor

> Assistant manager

> Restaurant manager

WHERE DO i START? > Casual or part-time work is

usually available

> Ask about a school-based Traineeship in Retail

> A Certificate ii in Retail (no prerequisites) will show you mean to get ahead

> More mature people – especially with management experience – are welcome

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INDUSTRY SNAP SHOT

Name: Tara Fisher Age: 31

Place of Work: YuM! (Pizza Hut) Role: Franchise Business Coach

Qualifi cations: Currently completing MBA – Sydney Business School,

university of Wollongong, graduate Diploma of Education (Secondary) –

Charles Stuart university, Bachelor of Management – university of Sydney

Benefi ts: i have been in retail for seven years, joining YuM restaurants

fi rstly in the KFC brand and then moving through the company’s graduate

leadership Program across both KFC and Pizza Hut. now i coach 18 franchise

partners and enjoy seeing them grow and improve their store. i’ve been given

opportunities to manage multi-million dollar businesses and manage large

teams of people, with the pleasure of seeing them develop and grow their own

careers. The retail industry offers a huge range of experiences and gives the

ability to understand a business from the ground up. Anyone with a bit of grit,

determination and, above all, passion for what they do, will be able to have a

very fulfi lling career in this industry.

Estimated salary range for this job role: $70K +

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Performis is a national training and development company with offices in Adelaide as well as around the country. We work with a wide variety of businesses to align non accredited and accredited learning and assessment programs with organisational objectives. We offer a flexible approach and a structured implementation program designed to integrate with your day to day business activities. Our approach is to provide you with practical training and appropriate resources to ensure that your business, as well as learning outcomes, are achieved.

objectives. We offer a flexible approach and a structured implementation program designed to integrate with your day to day business activities. Our approach is to provide you with practical training and appropriate resources to ensure that your business, as well as learning outcomes, are achieved.

Performis also provide Accredited Qualifications inFood Processing Transport and Logistics

Wholesale Business

Accredited training is funded by the Government of South Australian through the Department of Further Education, Employment Science and Technology. RTO Number: 6928

State and federal funding may be available for some qualifications

SIT20207 Certificate II in HospitalitySIR20207 Certificate II in Retail

SIT30707 Certificate III in HospitalitySIR30207 Certificate III in Retail

SIT40307 Certificate IV in HospitalitySIR40207 Certificate IV in Retail Management

BSB51107 Diploma of Management

Contact us today on 1300 30 20 24

Not just a job ... a lifelong career!General Retail and Community Pharmacy

Professional development is provided in a highly interactive, fun environment with experienced facilitators in both general retail and community pharmacy facilitating the learning.

Certifi cate II in Retail to Diploma of Retail Management

Certifi cate II to Certifi cate IV in Community Pharmacy

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A career in retail offers a more diverse range of occupations than most other industries. Whether you are taking your first step into the working world or are currently working in the retail industry, having up to date knowledge and skills associated with being a true professional will provide you with that winning edge to build a lifelong career!

Time Pty Ltd (Training Innovation Management & Enterprise) excels in providing Nationally Recognised qualifications in general retail and Community Pharmacy training in:

Certificate II in Retail to Diploma of Retail Management

Certificate II to Certificate IV in Community Pharmacy Professional development is provided in a highly interactive, fun environment with experienced facilitators in both general retail and community pharmacy facilitating the learning.

Opportunities exist for Government funding for eligible participants.

For career guidance and further information please contact Time Pty Ltd on 08 8351 9888 or visit the website at www.time.net.au.

A career in Retail!

General Retail and Community Pharmacy

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Time PH:08 8351 9888 www.time.net.au

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QuAliTiES TO gET A JOB

> High standard of personal hygiene

> Ability to learn food handling skills

> Friendly, with good communication skills

> Reliability

> like to work in a team

> ‘get a kick out of’ customer service

> Physically fit

> Safety conscious

> Flexible approach to shifts

> Able to manage time – well organised

> understand the need to work quickly

> Able to deal with pressure

TASKS & WORKing COnDiTiOnSFront counter is about warm, friendly, fast service and cleaning dining areas – food service is using grills, fryers and microwaves quickly; cleaning work areas, equipment and utensils; maybe ordering and taking delivery of ingredients.

Shifts will be fast-paced and action-packed – but attention to quality is also a priority.

Correct handling and storage of food is critical, as is attention to safety. uniforms or protective clothing are common.

Major outlets will use computerised systems to place or track orders and drive-through staff will use head-sets. Part-time hours are usually regular.

Often it’s a young team serving mostly young customers, so it can be fun as well as hard work.

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INDUSTRY SNAP SHOT Name: Trang Xuan Age: 19

Place of Work: KFC (YuM) Role: Shift Supervisor

Qualifi cations: Currently studying Certifi cate iii in Retail Management

(through KFC), Diploma of Business Management (TAFE SA), Bachelor of

laboratory Medicine (deferred)

Benefi ts: i started work in the retail industry as a casual wanting pocket

money and independence at the age of 14. Within a year or so i was offered a

traineeship through KFC and very quickly realised that this job was part of my

broader career pathway. i had always been excited by the size & and diversity

of the retail industry and now KFC provided me with some great direction. i

really enjoy working with people and providing good customer service. You

get a sense of satisfaction when a customer walks away with both food and a

smile on their face. From working in this industry i have gained responsibility,

leadership, developed my confi dence and met many diverse people. i would

defi nitely encourage others to work in the industry as the skills you learn are

useful throughout all aspects of your life!

Estimated salary range for this job role: $30K–$45K

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The SDA looks after 230,000 members across Australia and 25,000 retail, fast food and warehouse workers in SA, Broken Hill and the NT.

We do all the hard work for SDA members when it comes to wage rises and better workplace conditions.

SDA membership: 25,000 workers like Paige won’t go to work without it!

SDA membership: Don't go to work without it!

69 Fullarton Road Kent Town SA 5067

Tel 08 8139 1000

sda.com.au

We do all the hard work for SDA members when it comes to wage rises and better workplace conditions.

Peter MalinauskasSDA Secretary, SA Branch

halfpage.indd 1 3/6/10 5:48:48 PM

Supporting South Australian Retailers!

SRA SRA SRA SRA SRASRASRASRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA SRA

PH: (08) 8352 8233 www.stateretailersinfoline.com

email:sraassoc@adam.com.au

12SA Retail Careers Atlas 2010 > 49

Retail is Everywhere | Sectors

EXECUTIVE

PROCURE PRESENT SUPPORT SELL DISTRIBUTE MANAGE

Usually requires the Graduate Certi�cate or higher quali�cation in addition tosigni�cant industry experience

CEO • Regional /Area Manager • Business Owner • State Manager • National Manager • CEO • Regional/Area Manager • Business Owner

Usually requires a level of skill equal to a Diploma and at least5 years experience

Usually a skill level equal to aCerti�cate III or IV quali�cation or at least 3 years experience

Usually a skill level equal to completion of at least Year 10,Certi�cate I or II quali�cation

ENTRY LEVEL

SUPERVISORY

MANAGEMENT Senior BuyerPurchase Manager

Merchandise Manager

BuyerAssistant BuyerTrainee Buyer

Sales Assistant Store Person

Re-�ller

Visual MerchandiserMarketing Manager

Display Manager Head Merchandiser

Visual MerchandiserDisplay Designer

Shop FitterMerchandiser

Night Fill ReplenishmentHousekeeping

Apprentice Shop Fitter

Accountant / Financial ManagerWeb Sales / IT Manager

Loss Prevention ManagerProduct Specialist

Lawyer

Store Maintenance O�cerCredit & Loan O�cer

Loss Prevention SupervisorIT Support Technician

ClerkCustomer Service

Cleaner Loss Prevention O�cer

Marketing ManagerPromotions ManagerAdvertising Manager

Assistant Sales ManagerFloor ManagerTeam Leader

Department Manager

Sales AssistantSales Representative

Logistics ManagerSupply Chain ManagerWarehouse ManagerOperations Manager

Distribution ManagerStoreperson

Despatch Coordinator

Warehouse AttendantForklift OperatorDelivery Driver

Store ManagerHR Manager

Operations ManagerTraining Manager

OHS Supervisor Sta� SupervisorRoster Manager

Training Manager

Some retail jobs involve working

across multiple occupations and

streams. For example the manager of

a small shoe store can be the buyer,

visual merchandiser, sales assistant,

cleaner and staff supervisor.

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WHAT TRAining iS AvAilABlE?

Certifi cate ii in Retail

Certifi cate iii in Retail

Certifi cate iv in Retail Management

Diploma of Retail Management

Advanced Diploma of Business Management

Certifi cate ii in Hospitality

Certifi cate ii in Hospitality (Kitchen Operations)

Certifi cate ii, iii and iv in Hospitality (Asian Cookery)

Certifi cates ii, iii and iv in Transport and logistics – Warehousing and Storage

Qualifi cations can be achieved through a Traineeship in Retail or through a nationally accredited training course.

Major outlets have a structured programs which provide on and off the job training whilst working towards completing a nationally recognised qualifi cation.

RElATED SECTORSFood and Beverage Services

SA Retail Careers Atlas 2010 > 49

Retail is Everywhere | Sectors

EXECUTIVE

PROCURE PRESENT SUPPORT SELL DISTRIBUTE MANAGE

Usually requires the Graduate Certi�cate or higher quali�cation in addition tosigni�cant industry experience

CEO • Regional /Area Manager • Business Owner • State Manager • National Manager • CEO • Regional/Area Manager • Business Owner

Usually requires a level of skill equal to a Diploma and at least5 years experience

Usually a skill level equal to aCerti�cate III or IV quali�cation or at least 3 years experience

Usually a skill level equal to completion of at least Year 10,Certi�cate I or II quali�cation

ENTRY LEVEL

SUPERVISORY

MANAGEMENT Senior BuyerPurchase Manager

Merchandise Manager

BuyerAssistant BuyerTrainee Buyer

Sales Assistant Store Person

Re-�ller

Visual MerchandiserMarketing Manager

Display Manager Head Merchandiser

Visual MerchandiserDisplay Designer

Shop FitterMerchandiser

Night Fill ReplenishmentHousekeeping

Apprentice Shop Fitter

Accountant / Financial ManagerWeb Sales / IT Manager

Loss Prevention ManagerProduct Specialist

Lawyer

Store Maintenance O�cerCredit & Loan O�cer

Loss Prevention SupervisorIT Support Technician

ClerkCustomer Service

Cleaner Loss Prevention O�cer

Marketing ManagerPromotions ManagerAdvertising Manager

Assistant Sales ManagerFloor ManagerTeam Leader

Department Manager

Sales AssistantSales Representative

Logistics ManagerSupply Chain ManagerWarehouse ManagerOperations Manager

Distribution ManagerStoreperson

Despatch Coordinator

Warehouse AttendantForklift OperatorDelivery Driver

Store ManagerHR Manager

Operations ManagerTraining Manager

OHS Supervisor Sta� SupervisorRoster Manager

Training Manager

Some retail jobs involve working

across multiple occupations and

streams. For example the manager of

a small shoe store can be the buyer,

visual merchandiser, sales assistant,

cleaner and staff supervisor.

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EMPlOYERSBoost Juice Bars

Domino’s Pizza

Hungry Jack’s

KFC

McDonald’s

Pizza Hut

Red Rooster

Subway

Wok in a Box

CAREER inFORMATiOnwww.employment.sa.gov.au/employ

www.aatinfo.com.au

www.myfuture.edu.au

www.jobguide.dest.gov.au

www.mcdonalds.com.au/careers

www.kfcjobs.com.au

www.hungryjacks.com.au/employment.php

www.pizzahut.com.au/careers/careers_information

®

Proudly produced by Service Skills SA

PH: (08) 8362 6255 www.serviceskillssa.com.au

To find out more about retail careers visit: www.retailexecutive.com.au

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SECTOR AMBASSADOR

RETAil EXECuTivE PARTnERS

This publication has been produced as an outcome of the Retail Executive Master Plan Project which is being proudly facilitated by Service Skills SA and part funded by the South Australian government through the Department of Further Education, Employment, Science & Technology.

COMMERCiAl PARTnER

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