Look behind the bar at one store in K11, Shanghai, and you’ll spot an eye-catching white, robotic arm. This is the RATIO robo-barista, and it’s revo-lutionising both coffee and cocktails in equal measure.

RATIO takes coffee automation and personalisation to new heights. Customers use the highly popular messaging app ‘WeChat’ to order a drink exactly how they’d like it. For coffee, users can modify the amount and type of espresso, milk, foam and even the sweetness. For cocktails, users can tweak each element of their drink and even how it’s mixed.

RATIO is a concept built on connecti-vity. This is where Eversys steps in. Behind the robot arm sits an e’4m

connected to the WeChat app. When a customer makes their choice, the Eversys machine creates the drink to their exact specification in seconds. The arm then quickly collects the drink from the machine and safely passes it to the customer.

Gavin Pathross, founder of RATIO, said: “We needed a fully automatic machine that ticked three key boxes. Maintenance. It had to be simple to use and maintain to prevent down-time. Exceptional. Each step of the experience, alongside the final drink served to customers, had to be ex-ceptional. Smart. We needed a smart programming interface that could take whatever parameters a customer chose and make that unique drink immediately. Eversys ticked every box.”

Fast, consistent and delicious: Robo-coffee from RATIO

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Each drink is consistent. There are never any mistakes. And, service is quick and there’s no downtime. The technology alone is smart, but there’s even more going on behind the scenes. RATIO utilises a unique AI system to learn about each user’s preferences every time they place an order. So, when they enter the store in the future, RATIO’s internal ‘recommendation engine’ offers up the most accurate suggestions possible.

Gavin adds: “From the coffee to the type of milk and added syrups, every-body’s choice of how they take their coffee is down to individual preference. There are so many combinations. Through our software we can see customers discovering new options all the time.

“We want to push the AI and auto-mation partnership further. We want to keep learning from our users to guarantee we can serve the drink they

want quicker than ever. It’s an exciting prospect.”

RATIO didn’t just come to Eversys for the machine. The partnership revolves around a matching ethos. RATIO isn’t here to remove baristas. It’s here to help baristas do what they do best: engage with customers. The Eversys coffee machine and robot arm cover the repetitive element, producing consistent coffee that removes any human error. With that covered, the barista can chat with customers; add final flou-rishes to coffees and cocktails; and bring a human, personable element to service.

Each customer is different. Everyone wants something different from their coffee. But, each customer does have a couple of things in common. They want their coffee to be fast, consistent and most importantly, delicious. Together, RATIO and Eversys deliver exactly that. F

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