FAQs - Royal Caribbean International · FAQss Qs s Qs s ss QQs ˆ ssssssssQQs s†“...

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*To Qualify for Pick Your Perk Offer, the following requirements must be satisfied. Cruise must be booked between Apr. 8 – May 10, 2015 (the “Offer Period”) and must be a 4-night or longer cruise, that departs between June 2015 – Dec 2015. Offer excludes Celebrity Xpedition, Transatlantic, Transpacific, and repositioning cruises. Offer requires ocean view or higher stateroom booking at the non-discounted standard cruise fare. Offer cannot be combined with any other offer, promotion or price program. Offer is applicable to new individual bookings and to staterooms in non-contracted group bookings, which must be named and deposited during the Offer Period. Bookings that meet all of these requirements are “Qualifying Bookings.” The first two guests in a Qualifying Booking may choose one of the following options: Classic Beverage Package for Two, Free Gratuities for Two, or Onboard Credit (“OBC”). Guests booking air travel using ChoiceAir have the fourth option of a cruise fare savings. ChoiceAir must be purchased by May 15, 2015. One offer per stateroom. The first two guests in the stateroom must select the same option. On select cruises, triple and higher occupancy guests will each receive cruise fares savings; not applicable to cruise tours. Taxes and fees are additional for all guests. Savings amounts and applicable cruises are listed at celebritycruises.com. Limit of one Offer per stateroom. All guests in the stateroom must book during the Offer Period. You must notify Celebrity of the option(s) you chose at the time of booking. Provide promo code PYPBEV for Beverage, PYPOBC for OBC, PYPGR for Gratuities and PYPAIR for Choiceair Savings. For Europe cruises guests receive an extra $200 OBC per stateroom in addition to the Pick Your Perk Offer. The OBC will be automatically applied within 7 business days after the Pick your Perk offer is booked within the Offer period. Guests must choose one of the Pick your Perk offers to receive the additional $200 OBC.OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Classic Beverage Package option includes beer up to $6 per serving, spirits, cocktails, and frozen drinks up to $8 per serving, wine by the glass up to $9 per serving, all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water, and server gratuities (amount based on gratuity guidelines). Classic Non- Alcoholic Beverage Package includes all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water and server gratuities (amount based on gratuity guidelines). Terms of Celebrity’s Alcohol Policy apply, including a minimum drinking age, which varies by itinerary. Each guest must provide date of birth at the time of booking. Free Gratuities for Two offer applies to two guests per stateroom and provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines. Gratuities will be applied to reservation within 10 days of booking. OBC option is one per stateroom and the amount is based on the number of cruise nights: 4-5 nights $100; 6-9 nights $200; 10 nights or more $300. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Captain’s Club Members are eligible for a 50% Reduced Deposit Offer on individual bookings made more than 70 days from departure date. Reduce. To redeem using celebrity.com, proceed to the Payment page and select “Other” in the deposit field and enter 50% off the deposit amount. . Celebrity’s cancellation policy applies, including but not limited to full cancellation penalty amounts. Valid membership number must be provided at time of booking; new members may book onboard without a membership number but must provide the membership number by May 15, 2015. To redeem offer contact your Travel professional and mention your promo code you choose. All Offers are non-transferable and applicable only to the Offer Cruise. Offers exclude interior staterooms. No refunds or credits for unused options. Offers are subject to availability and change without notice, and are capacity controlled. Offers not applicable to charters or contracted groups. Cruise portion of cruise tours eligible for Offers to first and second guests based on number of cruise nights. Single occupancy bookings eligible for Offers. Refer to Cruise Ticket Contract for additional terms and conditions. ©2015 Celebrity Cruises Inc. Ships registered in Malta and Ecuador. 15043766 • 4/2015 Save up to $1,000 on 2015 Mediterranean cruises when you book Suite Class. Prices starting from $3,059. FAQs What is the offer? Pick your perk – Choose 1 of 4 offers: Beverage Classic package, or OBC, or Free gratuities or Air Savings for Celebrity’s ChoiceAir bookings. Applicable on 4-night plus Sailings from June 2015 –Dec 2015 for all products except XP Galapagos, Transatlantic and Transpacific and repositioning cruises. Plus Captain’s Club members get 50% reduced deposit. Plus on select sailings up to 50% off 3/4th rates. What is the promo name? Pick Your Perk (PYP) What are the promo codes? Beverage package - PYPBEV Free gratuities - PYPGR OBC - PYPOBC Savings on cruise for Choiceair – PYPAIR What are the onboard credit and air savings values? OBC Values based on sail nights Air Savings based on sail nights 4-5 nights $100 per stateroom 4-5 nights $200 per stateroom 6-9 nights $200 per stateroom 6-9 nights $400 per stateroom 10 nights plus $300 per stateroom 10 nights plus $600 per stateroom What are the eligible sailings? Sailings from June – December 2015 What is the Booking Window? Bookings must be made 4/8/15 through 5/10/15 What are the applicable products/ ships? Applicable on 4 night plus Sailings from June – December 2015 for all products except XP Galapagos, Transatlantic and Transpacific and repositioning cruises. Is this applicable to Cruisetours? Yes, but the offer is based on cruise sail nights.

Transcript of FAQs - Royal Caribbean International · FAQss Qs s Qs s ss QQs ˆ ssssssssQQs s†“...

Page 1: FAQs - Royal Caribbean International · FAQss Qs s Qs s ss QQs ˆ ssssssssQQs s†“ sssšˇs€sss„ s QssssssQsQsss “ˇ s ssssss s ‹s• ˘ sQsA sA ss QQss s ˆ sQsŽ sQss

*To Qualify for Pick Your Perk Offer, the following requirements must be satisfied. Cruise must be booked between Apr. 8 – May 10, 2015 (the “Offer Period”) and must be a 4-night or longer cruise, that departs between June 2015 – Dec 2015. Offer excludes Celebrity Xpedition, Transatlantic, Transpacific, and repositioning cruises. Offer requires ocean view or higher stateroom booking at the non-discounted standard cruise fare. Offer cannot be combined with any other offer, promotion or price program. Offer is applicable to new individual bookings and to staterooms in non-contracted group bookings, which must be named and deposited during the Offer Period. Bookings that meet all of these requirements are “Qualifying Bookings.” The first two guests in a Qualifying Booking may choose one of the following options: Classic Beverage Package for Two, Free Gratuities for Two, or Onboard Credit (“OBC”). Guests booking air travel using ChoiceAir have the fourth option of a cruise fare savings. ChoiceAir must be purchased by May 15, 2015. One offer per stateroom. The first two guests in the stateroom must select the same option. On select cruises, triple and higher occupancy guests will each receive cruise fares savings; not applicable to cruise tours. Taxes and fees are additional for all guests. Savings amounts and applicable cruises are listed at celebritycruises.com. Limit of one Offer per stateroom. All guests in the stateroom must book during the Offer Period. You must notify Celebrity of the option(s) you chose at the time of booking. Provide promo code PYPBEV for Beverage, PYPOBC for OBC, PYPGR for Gratuities and PYPAIR for Choiceair Savings. For Europe cruises guests receive an extra $200 OBC per stateroom in addition to the Pick Your Perk Offer. The OBC will be automatically applied within 7 business days after the Pick your Perk offer is booked within the Offer period. Guests must choose one of the Pick your Perk offers to receive the additional $200 OBC.OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Classic Beverage Package option includes beer up to $6 per serving, spirits, cocktails, and frozen drinks up to $8 per serving, wine by the glass up to $9 per serving, all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water, and server gratuities (amount based on gratuity guidelines). Classic Non-Alcoholic Beverage Package includes all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water and server gratuities (amount based on gratuity guidelines). Terms of Celebrity’s Alcohol Policy apply, including a minimum drinking age, which varies by itinerary. Each guest must provide date of birth at the time of booking. Free Gratuities for Two offer applies to two guests per stateroom and provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines. Gratuities will be applied to reservation within 10 days of booking. OBC option is one per stateroom and the amount is based on the number of cruise nights: 4-5 nights $100; 6-9 nights $200; 10 nights or more $300. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Captain’s Club Members are eligible for a 50% Reduced Deposit Offer on individual bookings made more than 70 days from departure date. Reduce. To redeem using celebrity.com, proceed to the Payment page and select “Other” in the deposit field and enter 50% off the deposit amount. . Celebrity’s cancellation policy applies, including but not limited to full cancellation penalty amounts. Valid membership number must be provided at time of booking; new members may book onboard without a membership number but must provide the membership number by May 15, 2015. To redeem offer contact your Travel professional and mention your promo code you choose. All Offers are non-transferable and applicable only to the Offer Cruise. Offers exclude interior staterooms. No refunds or credits for unused options. Offers are subject to availability and change without notice, and are capacity controlled. Offers not applicable to charters or contracted groups. Cruise portion of cruise tours eligible for Offers to first and second guests based on number of cruise nights. Single occupancy bookings eligible for Offers. Refer to Cruise Ticket Contract for additional terms and conditions. ©2015 Celebrity Cruises Inc. Ships registered in Malta and Ecuador. 15043766 • 4/2015

Save up to $1,000 on 2015 Mediterranean cruises when you book Suite Class. Prices starting from $3,059.

FAQsWhat is the offer?Pick your perk – Choose 1 of 4 offers: Beverage Classic package, or OBC, or Free gratuities or Air Savings for Celebrity’s ChoiceAir bookings. Applicable on 4-night plus Sailings from June 2015 –Dec 2015 for all products except XP Galapagos, Transatlantic and Transpacific and repositioning cruises. Plus Captain’s Club members get 50% reduced deposit. Plus on select sailings up to 50% off 3/4th rates.

What is the promo name?Pick Your Perk (PYP)

What are the promo codes?Beverage package - PYPBEVFree gratuities - PYPGROBC - PYPOBCSavings on cruise for Choiceair – PYPAIR

What are the onboard credit and air savings values?OBC Values based on sail nights Air Savings based on sail nights4-5 nights $100 per stateroom 4-5 nights $200 per stateroom6-9 nights $200 per stateroom 6-9 nights $400 per stateroom10 nights plus $300 per stateroom 10 nights plus $600 per stateroom

What are the eligible sailings?Sailings from June – December 2015

What is the Booking Window?Bookings must be made 4/8/15 through 5/10/15

What are the applicable products/ ships?Applicable on 4 night plus Sailings from June – December 2015 for all products except XP Galapagos, Transatlantic and Transpacific and repositioning cruises.

Is this applicable to Cruisetours?Yes, but the offer is based on cruise sail nights.

Page 2: FAQs - Royal Caribbean International · FAQss Qs s Qs s ss QQs ˆ ssssssssQQs s†“ sssšˇs€sss„ s QssssssQsQsss “ˇ s ssssss s ‹s• ˘ sQsA sA ss QQss s ˆ sQsŽ sQss

*To Qualify for Pick Your Perk Offer, the following requirements must be satisfied. Cruise must be booked between Apr. 8 – May 10, 2015 (the “Offer Period”) and must be a 4-night or longer cruise, that departs between June 2015 – Dec 2015. Offer excludes Celebrity Xpedition, Transatlantic, Transpacific, and repositioning cruises. Offer requires ocean view or higher stateroom booking at the non-discounted standard cruise fare. Offer cannot be combined with any other offer, promotion or price program. Offer is applicable to new individual bookings and to staterooms in non-contracted group bookings, which must be named and deposited during the Offer Period. Bookings that meet all of these requirements are “Qualifying Bookings.” The first two guests in a Qualifying Booking may choose one of the following options: Classic Beverage Package for Two, Free Gratuities for Two, or Onboard Credit (“OBC”). Guests booking air travel using ChoiceAir have the fourth option of a cruise fare savings. ChoiceAir must be purchased by May 15, 2015. One offer per stateroom. The first two guests in the stateroom must select the same option. On select cruises, triple and higher occupancy guests will each receive cruise fares savings; not applicable to cruise tours. Taxes and fees are additional for all guests. Savings amounts and applicable cruises are listed at celebritycruises.com. Limit of one Offer per stateroom. All guests in the stateroom must book during the Offer Period. You must notify Celebrity of the option(s) you chose at the time of booking. Provide promo code PYPBEV for Beverage, PYPOBC for OBC, PYPGR for Gratuities and PYPAIR for Choiceair Savings. For Europe cruises guests receive an extra $200 OBC per stateroom in addition to the Pick Your Perk Offer. The OBC will be automatically applied within 7 business days after the Pick your Perk offer is booked within the Offer period. Guests must choose one of the Pick your Perk offers to receive the additional $200 OBC.OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Classic Beverage Package option includes beer up to $6 per serving, spirits, cocktails, and frozen drinks up to $8 per serving, wine by the glass up to $9 per serving, all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water, and server gratuities (amount based on gratuity guidelines). Classic Non-Alcoholic Beverage Package includes all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water and server gratuities (amount based on gratuity guidelines). Terms of Celebrity’s Alcohol Policy apply, including a minimum drinking age, which varies by itinerary. Each guest must provide date of birth at the time of booking. Free Gratuities for Two offer applies to two guests per stateroom and provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines. Gratuities will be applied to reservation within 10 days of booking. OBC option is one per stateroom and the amount is based on the number of cruise nights: 4-5 nights $100; 6-9 nights $200; 10 nights or more $300. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Captain’s Club Members are eligible for a 50% Reduced Deposit Offer on individual bookings made more than 70 days from departure date. Reduce. To redeem using celebrity.com, proceed to the Payment page and select “Other” in the deposit field and enter 50% off the deposit amount. . Celebrity’s cancellation policy applies, including but not limited to full cancellation penalty amounts. Valid membership number must be provided at time of booking; new members may book onboard without a membership number but must provide the membership number by May 15, 2015. To redeem offer contact your Travel professional and mention your promo code you choose. All Offers are non-transferable and applicable only to the Offer Cruise. Offers exclude interior staterooms. No refunds or credits for unused options. Offers are subject to availability and change without notice, and are capacity controlled. Offers not applicable to charters or contracted groups. Cruise portion of cruise tours eligible for Offers to first and second guests based on number of cruise nights. Single occupancy bookings eligible for Offers. Refer to Cruise Ticket Contract for additional terms and conditions. ©2015 Celebrity Cruises Inc. Ships registered in Malta and Ecuador. 15043766 • 4/2015

Save up to $1,000 on 2015 Mediterranean cruises when you book Suite Class. Prices starting from $3,059.

What are the applicable categories?Ocean view and above

Is it applicable to Individual and/or Group business? For new individuals and named group bookings. Offer is not applicable to charters, incentive, meeting or contracted groups.

What is the Group Combinability?Offers are applicable to new bookings in non-contracted affinity and promotional group bookings, which must be named and deposited during the Offer Period. Offer is not applicable to charters, incentive, meeting or contracted groups.

If a group is holding unnamed cabins and name/deposit within promotional period, and are holding GRPX, group standard or standard pricing then they can add a promo (123go, PYP, etc). Groups have to add via option code and not promo code.

If the group is holding named cabins and the pricing is the same and open to groups then they can add the promo (123go, PYP, etc)

If the group is holding named cabins and the pricing has changed then the internal practice is the agent can change to the promo (123go, PYP, etc) but will need to give up one (1 for 1) of their unnamed cabins; OR they can go to prevailing rates add (123go, PYP, etc) and not lose their unnamed cabin.

Can I convert a booking made prior to booking window?Yes, but it must be at prevailing rates, and other offers will be removed. Savings offer is only available to prevailing rates. This means if group x rates are no longer open for sale it is not combinable.

How will offer by applied? For individual and open group rates, Choose one the PROMO CODES to indicate which offer is guest – 1&2 guests must choose the same promo code. Offers will be applied automatically for qualified bookings

For group bookings with closed group standard rates or single occupancy bookings apply the following Option codes: (do not use in any other case)• Beverage package - PYPB• Free gratuities - PYPG• OBC - PYPO• Savings on cruise for Choiceair – PYPA

Page 3: FAQs - Royal Caribbean International · FAQss Qs s Qs s ss QQs ˆ ssssssssQQs s†“ sssšˇs€sss„ s QssssssQsQsss “ˇ s ssssss s ‹s• ˘ sQsA sA ss QQss s ˆ sQsŽ sQss

*To Qualify for Pick Your Perk Offer, the following requirements must be satisfied. Cruise must be booked between Apr. 8 – May 10, 2015 (the “Offer Period”) and must be a 4-night or longer cruise, that departs between June 2015 – Dec 2015. Offer excludes Celebrity Xpedition, Transatlantic, Transpacific, and repositioning cruises. Offer requires ocean view or higher stateroom booking at the non-discounted standard cruise fare. Offer cannot be combined with any other offer, promotion or price program. Offer is applicable to new individual bookings and to staterooms in non-contracted group bookings, which must be named and deposited during the Offer Period. Bookings that meet all of these requirements are “Qualifying Bookings.” The first two guests in a Qualifying Booking may choose one of the following options: Classic Beverage Package for Two, Free Gratuities for Two, or Onboard Credit (“OBC”). Guests booking air travel using ChoiceAir have the fourth option of a cruise fare savings. ChoiceAir must be purchased by May 15, 2015. One offer per stateroom. The first two guests in the stateroom must select the same option. On select cruises, triple and higher occupancy guests will each receive cruise fares savings; not applicable to cruise tours. Taxes and fees are additional for all guests. Savings amounts and applicable cruises are listed at celebritycruises.com. Limit of one Offer per stateroom. All guests in the stateroom must book during the Offer Period. You must notify Celebrity of the option(s) you chose at the time of booking. Provide promo code PYPBEV for Beverage, PYPOBC for OBC, PYPGR for Gratuities and PYPAIR for Choiceair Savings. For Europe cruises guests receive an extra $200 OBC per stateroom in addition to the Pick Your Perk Offer. The OBC will be automatically applied within 7 business days after the Pick your Perk offer is booked within the Offer period. Guests must choose one of the Pick your Perk offers to receive the additional $200 OBC.OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Classic Beverage Package option includes beer up to $6 per serving, spirits, cocktails, and frozen drinks up to $8 per serving, wine by the glass up to $9 per serving, all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water, and server gratuities (amount based on gratuity guidelines). Classic Non-Alcoholic Beverage Package includes all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water and server gratuities (amount based on gratuity guidelines). Terms of Celebrity’s Alcohol Policy apply, including a minimum drinking age, which varies by itinerary. Each guest must provide date of birth at the time of booking. Free Gratuities for Two offer applies to two guests per stateroom and provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines. Gratuities will be applied to reservation within 10 days of booking. OBC option is one per stateroom and the amount is based on the number of cruise nights: 4-5 nights $100; 6-9 nights $200; 10 nights or more $300. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Captain’s Club Members are eligible for a 50% Reduced Deposit Offer on individual bookings made more than 70 days from departure date. Reduce. To redeem using celebrity.com, proceed to the Payment page and select “Other” in the deposit field and enter 50% off the deposit amount. . Celebrity’s cancellation policy applies, including but not limited to full cancellation penalty amounts. Valid membership number must be provided at time of booking; new members may book onboard without a membership number but must provide the membership number by May 15, 2015. To redeem offer contact your Travel professional and mention your promo code you choose. All Offers are non-transferable and applicable only to the Offer Cruise. Offers exclude interior staterooms. No refunds or credits for unused options. Offers are subject to availability and change without notice, and are capacity controlled. Offers not applicable to charters or contracted groups. Cruise portion of cruise tours eligible for Offers to first and second guests based on number of cruise nights. Single occupancy bookings eligible for Offers. Refer to Cruise Ticket Contract for additional terms and conditions. ©2015 Celebrity Cruises Inc. Ships registered in Malta and Ecuador. 15043766 • 4/2015

Save up to $1,000 on 2015 Mediterranean cruises when you book Suite Class. Prices starting from $3,059.

Are single traveler’s eligible for this offer?Yes, single occupancy bookings are eligible for Offer.

Is there anything additional for Captain Club members?Captain’s Club Reduced Deposit Offer: Classic Members and higher are eligible for a 50% reduced deposit on Qualifying Bookings made more than 70 days from departure date. Reduced deposit must be paid by deposit payment required due date. Not applicable to individual bookings within a group or suite bookings.

What price programs does this offer exclude?The offer shows as best value or best offer and only applies to current standard or group standard pricing.

Can I upgrade to a Classic or Premium package?Yes, upgrades are available at a minimal charge plus bar gratuities for each passenger; please contact the Trade Support desk.

Can one guest upgrade to Premium beverage package if the other guest does not want to upgrade?Yes, please contact the Trade Support desk.

Can a booking select the Classic Beverage package when the first guest is an adult and the second guest is a minor?Yes, please contact the Trade Support desk. A classic non-alcohol package will be applied if other guest is under 18.