“A Model of Healthcare Delivery”

Founded in 1972,

The Family Health Center

at MedStar Franklin Square

Medical Center

provides the surrounding community

with high-quality care for the entire family.

FAMILY HEALTH CENTER

We believe that the highest quality care for our patients should be

comprehensive, coordinated and patient centered. The relationship between

our doctors and patients promotes physical, mental and social well-being.

Our care is accessible to you, and delivered by a team of providers who are

trained in many aspects of care through all stages of life.

Family Health Center Our Mission Statement

• Is a patient centered medical home (PCMH), a model of healthcare delivery,

and health care setting that facilitates

partnerships between individual patients,

and their personal physicians,

and when appropriate, the patient’s family.

• Our state-of-the-art facility has been thoroughly modernized and expanded to provide improved access to

care, quieter adult waiting rooms,

educational tools, and a Reading

Corner for children. Baltimore themed décor

is prominent with a variety of individual

photos of Baltimore adorning the walls

of hallways, waiting rooms, and examining rooms.

The Family Health Center …

4

Our Faculty Our attending doctors are board certified with many years

of experience completing fellowships and have areas of

emphasis in health care policy, advocacy, sports medicine,

maternity care and women's health, procedures, geriatrics,

HIV and Hepatitis C care, homeless healthcare, behavioral

health, pediatrics, and dermatology. Our Faculty serve on

many medical boards which keeps them well versed in the

ever changing medical field.

Our Residents The Family Health Center supports the Family Medicine Residency Program, one of the first and foremost

Family Medicine Residency programs in the U.S. Our resident doctors provide patient care during their

weekly round and bring the latest technologies and medical treatments while partnering with the patient

to promote health and wellness. Our residents have received numerous awards in regards to scholarly

activity.

Look for the Family Health Center to be featured in the 2012 MedStar Health Annual Report

and in an October 2012 issue of the Baltimore Business Journal!

Choose a Personal Physician From the MedStar Select Provider Network

Meet Our Coordinated Care Team Team members:

- Identify and assess the adult high risk patient

population.

- Manage social barriers to care with goal of reducing

over utilization of ER and Hospitals.

- Follow patients through various transitions of care

(Hospital, Home Visits, Hospice, Nursing Home,

Home Care, Pharmacy Visits) .

- Offer counseling services to general patient

population.

- Offer chronic disease management providing

education and follow up.

About Quality and Safety …

•We practice evidenced-based medicine and use tools within our electronic medical record to

make up-to-date medical decisions.

•We have ongoing projects to measure our

performance which allows us to continually improve.

•You actively participate in the medical decision making, and we will

continually seek feedback from you to ensure that expectations are being met.

•We use information technology to enhance patient education and also

communicate between you and your physicians. Our patient portal is a way you can

communicate with your physician using a computer.

•We report to outside agencies to make sure we are providing appropriate

services in our medical home.

•We’ve received the highest level of recognition from the National Committee

for Quality Assurance (NCQA).

Services Provided

Preventive Health: Well Child Care, Adult Physicals,

Geriatric Assessments,

Well Woman Exams, Contraceptive

Maintenance, School Physicals,

Weight Loss Guidance

Chronic Disease Management: High Blood Pressure, Acne, Diabetes, Hypothyroidism, Depression, Anxiety,

Allergies, Asthma, Complex Disabilities

Acute Care: Injuries (sprains, car accidents, burns, etc.), Illnesses (sore

throats, coughs, STD's, headaches, etc.)

Procedures: Skin removals, mole biopsy, laceration repair, colposcopy

Enhanced Access

Location: Medical Arts Building

Convenient Hours: Appointments available

Monday through Thursday (8am-8pm),

Friday (8am-4:30pm) as well as Saturday

mornings.

Enhanced Communications:

At least two of our physicians are on-call at

all times, and phone consultation is available

24 hours a day.

Our Patient Portal:

This portal allows you to communicate with your

physician and the office via e-mail.

For more information or to make an appointment,

call the

Family Health Center at

443-777-2000

The Family Health Center At MedStar Franklin Square Medical Center

“A model of healthcare delivery that focuses on

highly-coordinated care and long-term relationships”