Family Communication How We Talk to Each Other Monday, November 5, 2007.
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Transcript of Family Communication How We Talk to Each Other Monday, November 5, 2007.
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Family CommunicationHow We Talk to Each Other
Monday, November 5, 2007
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Goals This Afternoon
Understand family and business meetingsLearn how to establish a Family Council Strengthen family communication skills
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Starting Point
Who has a regular, structured Board meeting?A Family Council Meeting?What does your family need to talk about?
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AMERICA“Shirtsleeves to shirtsleeves in three generations”
MEXICO“Father-MerchantSon-PlayboyGrandson-Peasant”
ITALY“From the stables to the stars and back to the stables in three generations”
CHINA“Peasant shoes to peasant shoes in three generations”
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CANADA
Opportunity to learn fromfamilies around the world
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What’s the Problem?
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The Three Circles
Ownership
BusinessFamily
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Conflicting Purpose
FRICTION ANDCONFLICT
FAMILY
Emotion basedMission: to nurture familyEquality rulesPermanent relationships
BUSINESS
Task basedMission: profitabilityCompetency rulesTemporary
Resistant to change
relationships Exploit change
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Governance
The processes, principles, structures and relationships that help organisations realise their vision and objectives.
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Managing ComplexityThree separate governance structures within one family business system:
1. Family organisation2. Business organisation3. Shareholder organisation
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PurposeOwnership
BusinessFamily
Build and continue enterprise
Professionalise family culture,
activities, values
Recognise and resolve shareholder
issues
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Starting PointFamily Governance1. Address the issues and assumptions2. Create a family governance structure:
Family ConsitutionMission StatementFamily Council
3. Maintain regular communication:
Retreats4. Spend quality time together5. Monitor progress
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Complex Relationships
Five people, 10 relationships
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More Complexity
Nine people, 36 relationships
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Complexity in the Family System
Successor asks father about retirement
plans
Father sees son as a threat
Father criticises son’s work performance
Son sees Father as out of touch
Son convinced that father
should retire
Son talks to other family
members
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Communication Skills
“We do not see things as they are; we see things as we are. We do not hear things as they are, we hear them as we are.”
The Talmud
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Start the Discussion
UNSPOKEN
SPOKEN
DISCUSSIBLE
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Use Active Listening Skills
AttendingInquiryRestatingAcknowledging
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Speak from Your Perspective
Use “I” statementsState what you’ve observedDescribe the impact on youAsk for what you need
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Build on Strengths
What works well now?What are common values?What are areas for improvement?
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Guidelines for Family Meetings
Define responsibilitiesHow are members appointed/retire?How does the group agree?How does it relate to other entities?Length of officeHow decisions are recordedMust have a chairperson
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Agree how to Agree
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Types of Family Business
Owner Managed
SiblingPartnership
Golf
Tennis
Football
c. John Ward PhD
Cousin Syndicate
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Setting up a Family Council
StructureObjectivesInclusiveness
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Create Structure
Schedule regular meetingsFormal AgendaRotating ChairBring in outside expertise
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Set Objectives
Become a learning familyPromote family discussionDefine family values, mission, visionBuild trust and understandingDevelop decision-making processKeep family members informed
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Be Inclusive
Consider extended familyEncourage participationTrack attendanceEnsure equal playing field
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“The best way to predict the future is to create it.”
Peter Drucker
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How to Reach UsJennifer EastFounderONIDA Coaching + Consulting Inc.396 Brunswick Avenue, Unit 2Toronto, Ontario, CanadaM5R 2Z4
T: 416 922 8973F: 416 922 9629E: [email protected]: www.onida.ca