FAIR GLOBAL TRADE EVERYONE CAN BELIEVE IN

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FLOCERT’S SERVICE PORTFOLIO: DRIVING YOUR SUSTAINABLE DEVELOPMENT

ImpactMeasurement Baseline designand enhancement

Data analysisand interpretation

Indicator development

Performance monitoring

CustomizedAssurance

Traceability oftraded volumes and

�nancial transactions

Veri�cation frameworkbuilding and ongoing

assurance service

Program and PrivateCode development

InformationServices

Best-in-class IT applicationsto enable:

Customized data reporting

Data collection and veri�cation

Virtual Collaboration

Business Intelligence

StandardAssurance

IT’S A GREAT TIME TO BE A FAIR TRADER!

In this climate of global trade competition, more and more international consumers are choosing fair products every day.

FLOCERT is one of the world’s leading social auditing and certification bodies. We verify your company’s performance against Fairtrade and multiple other standards. We provide assurance solutions and impact measurements tailored to your company’s needs, based on state-of-the-art information services. Find out more about how we can help you on the following pages.

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FAIRTRADE CERTIFICATION

Fairtrade is one of the world’s best-known and most successful standards for improving ethical performance across supply chains. Your company can trade under Fairtrade conditions and display the Fairtrade Mark on its products by meeting a set of social, economic and environmental standards set by Fairtrade International.

Fairtrade certification has always been our central role at FLOCERT. We certify all elements of the supply chain – from farming or production of raw materials, all the way to final packaging. And after initial certification, we audit to make sure that Fairtrade Standards continue to be met.

We also offer audit collaboration with certifiers that share our goals and beliefs – so a single audit can check compliance with both our own and our partners’ standards.

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FLOCERT IS FAIRTRADE’S CERTIFICATION BODY. WE CAN ASSESS AND VERIFY YOUR COMPANY’S ACTIVITIES AGAINST THE FAIRTRADE STANDARDS AND MULTIPLE OTHER KEY VOLUNTARY STANDARDS.

FAIRTRADE TRAININGS

The certification process often highlights areas that need to improve in an organization before it can meet Fairtrade Standards. Sometimes making those improvements demands significant attention and detailed preparation. Our trainers can support you in drawing up the best strategy to implement the Fairtrade Standards.

GAP ANALYSIS

Do you want to measure how well you’re already complying with the Fairtrade Standards, for instance, before an official audit? We can help. Our Gap Analysis clearly shows whether your company is ready for Fairtrade certification.

BENEFITS OF FAIRTRADE CERTIFICATION WITH FLOCERT

• Your brand reputation hinges on your everyday practices that FLOCERT verifies, and your integrity, that FLOCERT protects.

• You build strong connections with partners in your supply chain, strengthening your supply of raw materials.

• You gain access to a loyal base of customers who believe in the way you do business.• You show that better social, economic and environmental development for the

farmers and workers in your supply chain matters to you. • As a producer you are protected against price volatility, with the Minimum Price

guarantee.

“Ben & Jerry’s chose to partner with Fairtrade International because we believe that a healthy global economy depends on vibrant smallholder farmers gaining access to global markets while enjoying stable rural livelihoods.”

Cheryl Pinto, Values Led Sourcing Manager

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We certify EDGE (Economic Dividends for Gender Equality) standards. EDGE is the leading global assessment methodology and business certification standard for gender equality. EDGE Certification has been designed to help companies not only create an optimal workplace for women and men, but also benefit from it. This is how:

• Analysis of gender representation and dynamics of your talent pipeline as well as their underlying causes

• Articulation of a tailor-made action plan for improvement with achievable targets at short, medium and long term

• Global independent recognition through EDGE Certification as a gender enlightened organization

VOLUNTARY STANDARD ASSURANCE

Sedex (Supplier Ethical Data Exchange) is an online database where members can store information on social and environmental aspects of their business, which can be seen by buyers and suppliers. We provide SMETA/Sedex Social Audits, based on the Ethical Trading Initiative (ETI) baseline code. You can choose between SMETA “2 Pillar” audits that focus on labor standards and health and safety, and SMETA “4 Pillar” audits. The latter are a more in-depth version of an ETI audit, with additional requirements based on your needs.

“Thank you very much to FLOCERT and the amazing auditors that contributed to our EDGE certification. The team was very thorough and we truly appreciate this.”

Nicole McCabe, Global Head of Gender Equality, SAP Diversity & Inclusion Office

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UTZ gives you access to a strong network of partners in the coffee and tea sectors. As an approved Certification Body with UTZ we can conduct combined Fairtrade – UTZ audits for coffee in Central America, black tea in Africa and Rooibos tea in South Africa.

The Coffee Assurance Services’ (CAS) 4C Code of Conduct serves as a reference code for baseline sustainability practices in the coffee sector. Our partnership with CAS gives you and your business the best of our combined services and expertise, making the certification process simpler, faster and more efficient. As an approved 4C Verifier, we offer 4C Verification audits, as well as combined 4C and Fairtrade audits.

BENEFITS OF VOLUNTARY STANDARD ASSURANCE WITH FLOCERT

• You can demonstrate the objective, independent endorsement of your sustainability claims, giving assurance for your end-customers.

• You receive reliable information to supplement your risk management processes. • We provide the highest audit quality and superior auditor competence based on

our Fairtrade expertise.• Your audit times are reduced and supply chain costs lowered when you combine

your Fairtrade and 4C or UTZ audits.

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PROGRAM AND PRIVATE CODE DEVELOPMENT

More and more traders, brands and retailers are creating unique sustainability programs. Private ‘codes of conduct’ shape and measure individual sustainability efforts, and demonstrate their impact, aligned with the organization’s own values, aims and actions.

We can help you tailor-make your own set of standards and best practices. And if you already have your own code or program, we can help evaluate and develop it. We will help you strengthen the overall scope or adjust specific criteria to meet corporate social responsibility standards.

Our expertise in agriculture, food and textiles, combined with on-the-ground verification and trend monitoring, enables us to deliver a comprehensive consultation based on your sustainability objectives. We’re also experts in workers’ rights, organization of farmers and workers, supply chain integrity, financial tracking, environmental sustainability and child protection.

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NO TWO COMPANIES ARE THE SAME. WE CAN SET UP, ANALYZE AND VERIFY SUSTAINABILITY STANDARDS THAT ARE INDIVIDUAL TO YOUR BUSINESS.

VERIFICATION FRAMEWORK DESIGN AND ONGOING ASSURANCE SERVICE

Once your code has been developed, our experts translate it into measurable compliance criteria. Then we tailor a verification framework to guarantee enduring assurance. We offer a flexible, customized approach to assurance, based on what your organisation needs right now.

Self-assessments

Self-assessment – 1st party verification – is an entry-level, low-cost solution when it comes to implementation. It’s a good first step in an assurance process, to raise awareness and prepare the ground for compliance. At this level we can develop questionnaires, on-board your suppliers via trainings, and condense compliance data into easy-to-read reports.

Virtual Verification

For activities including supply chain mapping and traceability, we use digital tools. Our proprietary platforms can be implemented as standalone measures, or combined with on-site verification. Our best-in-class technology gives you relevant information on your supply chain whenever you need it. We can collect data via mobile devices, implement “traffic-light” systems with real-time notifications, and enable “virtual handshakes” between partners – 2nd party verification.

Physical Verification

Professional on-site visits – 3rd party verification – provide independent results and are the most credible verification solution. We have over 100 highly trained auditors, who collect information on the ground and deliver a transparent report on your program criteria.

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TRACING TRADED VOLUMES AND FINANCIAL TRANSACTIONS

We can build a complete overview of 2nd party verified transactions along a supply chain. Using virtual handshakes on our online Fairtrace assurance platform – a state-of-the-art business solution developed by FLOCERT – we can verify volumes, financial transactions or custom data between parties in your supply chain. Combining these, we can build up a complete supply chain overview.

Data captured can be enhanced with other information sources and contextualized by our experts. This can then be used to create customized reports and visualizations to fit your business needs.

BENEFITS OF CUSTOMIZED ASSURANCE WITH FLOCERT

• You have a unique selling proposition for your brand.• Since it’s fully customized and flexible your private code can grow and change with

your organization.• You can show your commitment to sustainable, transparent business practices. • Your stakeholders and code users have a shared sense of ownership, as they help

to implement standards.• You make convenience and efficiency gains when combining these services with

other assurance services, such as Fairtrade audits.

“FLOCERT is a strong and reliable business partner for the Cocoa Life program. From the beginning they have strived to understand our unique demands, and have leveraged their industry knowledge to provide valuable, top-notch solutions.”

Cathy Pieters, Director Cocoa Life

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WE HELP YOU COMMUNICATE THE EFFECTS OF YOUR SUSTAINABILITY ACTIVITIES. COMBINING INDUSTRY- LEADING TECHNICAL INFRASTRUCTURE AND OUR GLOBAL NETWORK OF AUDITORS WE COLLECT AND MAKE SENSE OF THE DATA THAT MATTERS.

It’s not uncommon for today’s companies to be committed to ethical sourcing. And now many want to better understand and communicate the impact of their activities. Stakeholders are looking for clearer, more relevant information as they pursue higher standards of responsibility and accountability.

As this shift towards impact continues, FLOCERT can support your company in taking the right steps. If you are just starting your sustainability activities, we can help you develop a complete program, from the beginning. For those who have activities already running, we can develop a framework around existing structures and develop a tailored solution, in collaboration with you. We cover:

• Baseline design and enhancement• Indicator development• Performance monitoring• Data analysis and interpretation

Our approach recognizes that change in complex systems is a continuous process. We can help you begin, or we can join you at the relevant stage in your company’s journey. Turn to the next page to see more details.

BENEFITS OF IMPACT MEASUREMENT WITH FLOCERT

• You get a clearer business case for your supply chain program. • Our services can be tailored, are high-quality and can support you at every step of your journey.• Impact Measurement services enable active engagement with stakeholders, ensuring more

relevant social programs.• You receive reliable, easy-to-understand information and insight. • You increase motivation within your company and with your business partners by demonstrating

the positive impact of your company on your supply chain.

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We start with the big picture, asking how your business can best drive impact along your supply chains. Working closely with you, we look at business context, relationships with key stakeholders and your approach to sustainability, and build shared understanding of what is possible.

We create a tailored “theory of change”, showing how your activities can lead to the intended impact. We support you in tracking performance against set objectives, with a Monitoring, Evaluation and Learning (MEL) framework. From here we can develop a tailored program code for you, or work with your existing sustainability code, and define an overall impact framework. This gives you precise indicators on which impact-specific data to collect.

Our experience working across global supply chains means we can evaluate the data in the right context, and add insight. Now you can talk with confidence about your impact. With clear messages and accessible reports, you can show the difference made by your business to your customers, partners and stakeholders.

Independent verification of your practices builds trust in your program. We co-design an approach to verification that’s right for you, looking for the most cost-efficient blend of internal and external resources.

Once you know which data to gather, you want to collect it in a simple format that can be scaled. With our specialist IT consultancy, we help you set up mobile devices, online platforms and virtual inter-faces for straightforward collection and analysis of your data.

Learning is only useful if it’s applied. To enable you to make greater impact, we offer learning frameworks that support continuous improvement of your sustainability program.

1. Envision

4. Verify

2. Design

5. Reflect

3. Measure

6. Integrate

YOU CAN CHOOSE WHICH MODULES WE CAN HELP YOU WITH

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OUR BEST-IN-CLASS IT SERVICES ENABLE CLARITY, RELIABILITY AND BETTER BUSINESS DECISIONS. WE SUPPORT ALL SUPPLY CHAIN NEEDS WITH ACCURATE, HIGH-QUALITY DATA. WE TAKE CARE OF THE TECHNICAL DETAILS, SO YOU CAN FOCUS ON YOUR BUSINESS.

DATA COLLECTION AND VERIFICATION

We offer a range of reporting tools to make data capture easy and efficient, whatever the context. This includes web portals for online reporting, customizable self-reporting forms, questionnaires and surveys for use on and offline.

CUSTOMIZED DATA REPORTING

We visualize your information in a way that’s easy to digest. Based on your needs, we deliver tailored reports and dashboards that are ready to share with your stakeholders. We can match our delivery to your schedule, enabling you to communicate your results at the right time.

VIRTUAL COLLABORATION

Collaborate and confirm critical transactions with your business partners, using our web-based supply chain platform. You can manage, monitor and optimize your supply chains, share information, track and trace volumes and payments, and link product origin to market – giving you full supply chain transparency.

BUSINESS INTELLIGENCE

From data warehousing to analysis and reporting, we turn data into insight. We can guide you through the process of data discovery. We can provide dashboards to monitor your KPIs and train your people to analyze the data. We support understanding and trust of information by improving its quality, placing it into context, and benchmarking it against other relevant data sources – whether internal to your organization, or independent of it.

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FLOCERT IN A NUTSHELL – 2016 FIGURES:

More than 3,800 customers representing 1.6 million farmers and workers

Working with 100 auditors

2,430 Fairtrade audits

63 tailored assurance solutions and other standard verification audits for global brands like Mondelez or L’Oréal

Employing 100 staff members

FLOCERT is the certifier for Fairtrade

Active in 120 countries, on 4 continents

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FLOCERT IS PROUD TO BE THE CERTIFICATION BODY FOR FAIRTRADE, AND ONE OF THE WORLD’S LEADING ASSURANCE SOLUTION PROVIDERS.

OUR VISION

Fair global trade everyone can believe in.

We will be the most respected provider of certification and verification services for global supply chains, to create a world in which all producers can enjoy secure, sustainable livelihoods, fulfill their potential, and decide on their future.

OUR MISSION

We strive to• deliver best-in-class certification, verification, and related services• provide confidence within global supply chains that the relevant social, economic and environmental

standards are met• offer all our services with credibility, reliability, integrity, and efficiency• drive the Fairtrade mission “to connect disadvantaged producers and consumers in order to combat poverty”

OUR HERITAGE

FLOCERT was founded in 2003 to ensure the independence, quality and credibility of the Fairtrade certification system by separating certification from the standard-setting side of the organization. For more than a decade we’ve supported the phenomenal growth of Fairtrade, a movement that’s had a positive impact on millions of people across the world.

OUR FUTURE

Today we have developed into a one-stop shop for multiple assurance services. Drawing on our roots in Fairtrade, we remain mission-driven and dedicated to working with all types of organizations, to increase fairness in global trade.

OUR VALUES

At FLOCERT, we believe that every employee is a “leader” in their own right. We take ownership of what we do, show initiative, and respect each other. Our leadership principles are a set of behaviors and a specific mind-set, unrelated to a position or hierarchy. Credible, innovative, diverse, human focused: These four values reflect the way we act towards colleagues and customers.

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GLOBALLY LOCAL

Our headquarters in Bonn, Germany, provide direct access to all European markets. Meanwhile our regional offices in Costa Rica, India, South Africa and the United States offer global reach and local presence. Our analysts and auditors know the different environments and cultures of our customers inside and out, and speak the local languages, guaranteeing an excellent level of understanding and support.

We have direct access to over 1.6 million small farmers and workers in developing and emerging countries, creating a large global network of our customers and partners.

SOCIAL ENTERPRISE

We are accredited as a social enterprise. This officially acknowledges that FLOCERT operates with the central aim of using income and profits to maximize positive social and environmental impact. It demonstrates our commitment to social business values and to driving fairness in global trade to advance farmers and workers in developing countries.

TRULY HOLISTIC

Based on our history and know-how of over a decade of Fairtrade certification we are true experts in analyzing global supply chains. We can ensure product integrity, track payments and verify sustainable investments. This all-inclusive approach enables us to deliver everything our customers and partners need to make informed decisions and fully implement their strategic goals.

HUMAN FOCUS

While the nature of our work requires us to follow complex processes, we share the Fairtrade approach of putting people at the core, empowering farmers and workers in developing countries and emerging markets. Though we may be strict and precise in what and how we certify, we always pay special attention to the human aspect of our services.

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WHAT MAKES US UNIQUE

CONSTANT INNOVATION

We take the demands and needs of our business partners seriously. Having created the certification system for Fairtrade, we continue to develop our services to make our approach even more efficient and customer-friendly. For example, we introduced a “permission to trade” status for producers, allowing them to participate in the Fairtrade system earlier and benefit from it more quickly. And we’ve built expertise in supporting traders – for example by certifying their entire supply chain against the Fairtrade Standards and thus offering them a unique tool to manage risk.

PROVEN CREDIBILITY

The Fairtrade Mark is the most widely recognized and trusted ethical label in the world. This underlines the high credibility of the Fairtrade certification system and of FLOCERT as its global certifier. We are the first social certification body to be ISO 170 65 accredited, guaranteeing our customers and partners that we are independent and transparent in all our certification decisions.

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FLOCERT officeCountries in which FLOCERT is active

FLO-CERT LLC United States53 East Patrick StreetFrederick, MD 21701, USAe-mail: america@flocert.net+1 301 304 0505

FLO-CERT Costa RicaCalles 3, Avenida 1Edificio YolandaSan Pedro, Montes de Oca, Costa Ricae-mail: LA@flocert.net+506 2280 9672 / 2280 9675 / 2280 9679

FLO-CERT GmbHBonner Talweg 17753129 Bonn, Germanye-mail: info@flocert.net+49 (0)228 24930

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IMPRINT

FLO-CERT GmbH

Bonner Talweg 177

53129 Bonn, Germany

+49 (0)228 24930

e-mail: info@flocert.net

www.flocert.net

Twitter: @FLOCERT_global

Photo credits: ©FLO-CERT GmbH

Version: 1/2017 EN

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FLOCERT officeCountries in which FLOCERT is active

Countries in which Flocert is active

FLOCERT office

FLO-CERT South AfricaD8 CollingwoodBlack River ParkFir Street, ObservatoryCape Town 7925, South Africae-mail: africa@flocert.net+27 21 671 0289

FLO-CERT IndiaPavilion Lake View FarmRamagondanahalli POWhitefieldBangalore 560 066, Indiae-mail: asia@flocert.net+91 80657 20666 +91 80 2849 5872 +91 80 2854 2929

WITH 5 LOCATIONS ON 4 CONTINENTS WE HAVE AN OFFICE NEAR YOU – CONTACT US!

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GET IN TOUCH WITH US TODAY TO FIND OUT HOW FLOCERT CAN HELP YOU BE PART OF THE MOVEMENT FOR FAIRNESS IN GLOBAL TRADE. TOGETHER WE’LL MAKE SURE YOUR BUSINESS IS BUILT TO LAST.

www.flocert.net