FACULTAD DE CIENCIAS DEL TRABAJO 2019/20 Year · 2019. 6. 6. · FACULTAD DE CIENCIAS DEL TRABAJO...

2019/20 YearFACULTAD DE CIENCIAS DEL TRABAJO

COURSE DESCRIPTION

COURSE DETAILS

Code: 101716Title (of the course): INFORMÁTICA PARA LA GESTIÓN TURÍSTICA

Degree/Master: Year: 3GRADO DE TURISMOField: INFORMÁTICA PARA LA GESTIÓNTURÍSTICACharacter: OBLIGATORIA Duration: FIRST TERMECTS Credits: 6.0 Classroom hours: 60Face-to-face classroom percentage: 40% Study hours: 90Online platform: Moodle

LECTURER INFORMATION

Name: YEGUAS BOLÍVAR, ENRIQUE (Coordinador)Department: INFORMÁTICA Y ANÁLISIS NUMÉRICOArea: CIENCIA DE LA COMPUTACIÓN E INTELIGENCIA ARTIFICIALOffice location: CAMPUS DE RABANALES. EDIFICIO C3. PLANTA BAJA.E-Mail: [email protected] Phone: 957212289URL web: http://www.uco.es/~in1yeboe/

PREREQUISITES AND RECOMMENDATIONS

Prerequisites established in the study plan

None

None specified

Recommendations

INTENDED LEARNING OUTCOMES

Developing the ability to analyse and summariseCB1

Demonstrating the ability to organise yourself and planCB2

Written and oral communication in SpanishCB3

Being able to work as a teamCB4

Developing skills in interpersonal relationshipsCB5

Demonstrating critical thinkingCB6

Developing autonomous learningCB7

To acquire skills and an ethical commitment to contribute to creating a fairer and more respectfulsociety with regards basic human rights.

CB8

To acquire knowledge and skills which will allow the student to be able to successfully undertakepostgraduate study.

CB9

Improving user-level skills in ICTCU2

To select, analyse, manage, interpret and summarise information linked to the tourist sector.CE7

OBJECTIVES

This course is designed for students who have not used a Computer Reservation System (CRS) or have basicknowledge about the travel industry. The objective of the course is to provide a high standard of knowledge and

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INFORMACIÓN SOBRE TITULACIONESDE LA UNIVERSIDAD DE CORDOBA

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INFORMÁTICA PARA LA GESTIÓN TURÍSTICA PAGE 1 6/ 2019/20 Year


COURSE DESCRIPTIONexperience in order for the participants to receive the basic notions of a Global Distribution System (GDS). Thecourse covers the essential knowledge used primarily by students of travel systems, employees of travel agencies,and retail travel counsellors, while using a Global Distribution System.Upon completion of this course, participants will be able to:- Operate in a standard Global Distribution System (GDS) platform environment.- Encode and Decode cities, airports, countries, states, airlines and equipments.- Use convertion functions. - Display general information in the GDS Information System.- Display airline availability, schedules and timetables.- Book, waitlist and cancel airline reservations.- Construct a Passenger Name Record.- Retrieve and modify Passenger Name Record information.- Issue an itinerary.

CONTENT

1. Theory contentsModule I: Computer Reservation Systems and Global Distribution Systems.- History and evolution.- Appearance.- Implementation.Module II: Encoding and Decoding.- Types of codes.- Locations and sub-locations.- Countries and states.- Equipments.- Hotel chains.- Car rental companies.Module III: Airline systems: reservations management.- Neutrality principle.- Availability displays.- Modifying availability.- Direct access.- Flight information.- Access levels.- Marketing agreements between airlines.Module IV: Passenger Name Record (PNR).- Compulsory and optional elements.- Name element.- Itinerary element.- Air segments. Information segments.- Contact element.- Ticketing element.- Received-from element.- End of transaction.- Cancelling elements.- Retrieving PNRs.- OSI elements.- SSR elements.Module V: Convertion and calculation functions.



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COURSE DESCRIPTION- Convertion functions.- Calculation functions.- Time zones.

Global Distribution System Simulator:Practice 1. Encoding and Decoding.Practice 2. Flights availability (I, II, III).Practice 3. Reservations (I, II, III).Practice 4. Passenger Name Record (I, II, III, IV, V, VI).

2. Practical contents

METHODOLOGY

Methodological adaptations for part-time students and students with disabilities and specialeducational needsThe Global Distribution System Simulation software will be available to be downloaded and installed in a commonand accesible platform. A tutorial will be available to explain the detailed instructions to make it work properly.

Face-to-face activities

Activity Large group Medium group Total

Assessment activities 2 - 2

Case study 13 - 13

Lab practice - 15 15

Lectures 20 - 20

Workshop 10 - 10

Total hours: 45 15 60

Off-site activities

Activity Total

Activities 30

Analysis 10

Exercises 20

Information search 10

Self-study 20

Total hours 90



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COURSE DESCRIPTION

WORK MATERIALS FOR STUDENTS

Case studies - MoodleCoursebook - MoodleDossier - MoodleExercises and activities - Moodle

EVALUATION

Intendedlearnig

Exa

ms

Pro

ble

m s

olvi

ng

Rea

l an

d/o

r si

mu

late

dta

sks

CB1 X X X

CB2 X

CB3 X

CB4 X

CB5 X

CB6 X

CB7 X X X

CB8 X

CB9 X

CE7 X X X

CU2 X X X

Total (100%)

Minimum grade

60%

5

20%

5

20%

5(*)Minimum grade necessary to pass the course



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COURSE DESCRIPTION

¿Valora la asistencia?:

N o

General clarifications on instruments for evaluation:The evaluation consists of three different instruments:- Simulation: the student must complete different lessons in a Global Distribution System Simulator software.Each completed lesson has a value of 0.15, with all lessons completed having a value of 2 points (20% of globalmark). At least seven lessons must be completed in order to add the mark to that obtained in the other twoinstruments. The simulator downloaded and installed by the student, including the different lessons completed,must be submitted at Moodle the last month of the course.- Short answers test (exam): the student must answer case study questions corresponding to different scenariosin a Global Distribution System (encoding/decoding, reservations management, air system, passenger namerecord). At least half of the questions must be answered appropiately.- Problems solving (exam): consists of two different types of problems including orders sequence and timezones. At least half of the problems must be solved appropiately.

Clarifications on the methodology for part-time students and students with disabilities andspecial educational needs:The evaluation consists of the same instruments: Simulation, Short answers test and Problems solving.

Qualifying criteria for obtaining honors:

More than 9.5

BIBLIOGRAPHY

-Amadeus, http://www.amadeus.com/, 2019.-Expert blog, Amadeus, http://www.elblogdelexperto.com/ (Español), http://www.amadeus.com/blog/ (English),2019.-Sabre, An innovative technology company, http://www.sabre.com, 2019.-International Air Transport Association (IATA), http://www.iata.org, 2019.-Manual Amadeus Selling Platform (en fascículos). Revista SAVIA, http://www.revistasavia.com, desde Marzo de2013 hasta Marzo de 2014 (Español).-A. Guevara, et. al., "Sistemas Informáticos aplicados al Turismo", Ed. Pirámide, 2015, (Español).

1. Basic Bibliography

2. Further reading- O. Daramola, "Recommendation Services in E-Tourism Systems - A Product Line Approach: A Software ProductLine Approach to Ontology-based Recommendation in E-Tourism Systems", VDM Verlag Dr. Müller, 2010.- A. Fernández Casado, "Manual práctico de dirección de hoteles, marketing y ventas online en el siglo XXI", LaCátedra Hotelera, 2014. (Español)- L. Joyanes Aguilar, "Big Data", MARCOMBO, 2013.- K. C. Laudon, C. Guercio Traver, "E-Commerce: Business, Technology, Society", Pearson, 2016.- F. Macia Domene, J. Gosende Grela, "MARKETING ONLINE: ESTRATEGIAS PARA GANAR CLIENTES ENINTERNET", ANAYA MULTIMEDIA, 2010. (Español)- T. Matsuo, K. Hashimoto, H. Iwamoto, "Tourism Informatics: Towards Novel Knowledge Based Approaches",Intelligent Systems Reference Library, Springer, 2015.- L. Miltiadis et al., "Digital Culture and E-Tourism: Technologies, Applications and Management Approaches", IGIGlobal, 2010.- E. Press, R. Mintzer, "Start Your Own Travel Business: Cruises, Adventure Travel, Tours, Senior Travel",



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COURSE DESCRIPTIONEntrepreneur Magazine's, 2012.- G. B. Shelly et al., "Introduction to Computers", 8th edition, Course Technology, Cengage Learning, 2010.- G. B. Shelly, M. Frydenberg, "Web 2.0. Concepts and Applications", Course Technology, Cengage Learning, 2011.- B. Stangl, J. Pesonen, "Information and Communication Technologies in Tourism 2018", Proceedings of theInternational Conference in Jönköping, Sweden, January 24-26, Springer, 2018.- A. Svensson, G. Frendberg, "Lookers and Bookers: A study of booking behavior and the consumer decisionprocess within e-tourism", LAP LAMBERT Academic Publishing, 2011.- F. Wempen, "Computing Fundamentals: Introduction to Computers", Wiley, 2015.- R. White, "How Computers Work: The Evolution of Technology", 10th edition, 2015.

COORDINATION CRITERIA

Common evaluation criteriaCommon learning outcomesJoint activities: lectures, seminars, visits ...

SCHEDULE

Period

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Cas

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Lab

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Lec

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Comment

1# Fortnight 0.0 2.0 2.0 3.0 1.0 Module I. Practices 1, 2.

2# Fortnight 0.0 2.0 2.0 3.0 1.0 Module II. Practice 2.

3# Fortnight 0.0 2.0 2.0 3.0 1.0 Module III. Practice 3.

4# Fortnight 0.0 2.0 2.0 3.0 1.0 Module III. Practices 3, 4.

5# Fortnight 0.0 2.0 2.0 3.0 1.0 Module IV. Practice 4.

6# Fortnight 0.0 2.0 2.0 3.0 1.0 Module IV. Practice 4.

7# Fortnight 0.0 1.0 3.0 2.0 2.0 Module V. Practice 4.

8# Fortnight 2.0 0.0 0.0 0.0 2.0 Review and Evaluation.

Total hours: 2.0 13.0 15.0 20.0 10.0

The methodological strategies and the evaluation system contemplated in this Course Description will be adapted according tothe needs presented by students with disabilities and special educational needs in the cases that are required.



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FACULTAD DE CIENCIAS DEL TRABAJO 2019/20 Year · 2019. 6. 6. · FACULTAD DE CIENCIAS DEL TRABAJO...

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