Fact Sheet 2013 UNPSA Programme Handbook (1)

8/13/2019 Fact Sheet 2013 UNPSA Programme Handbook (1)

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2013 UNITED NATIONS PUBLIC SERVICE AWARDS WINNERS

The United Nations Public Service Awards (UNPSA) are the most prestigious international

recognition of excellence in public service. The reward the creative achievements and

contributions of public service institutions to a more effective and responsive public administration

in countries worldwide in five categories. These are Preventing and !ombating !orruption in the

Public Service" #mproving $eliver of Public Services" %ostering Participation in Public Polic &

ma'ing $ecisions through #nnovative echanisms" Promoting hole&of&*overnment Approaches

in the #nformation Age and Promoting *ender&responsive $eliver of Public Services.

Through an annual competition" the United Nations Public Service Awards Programme promotes

the role" professionalism and visibilit of public service. #t encourages exemplar public service

and recogni+es that democrac and successful governance are built on a competent civil service.

#n brief" the Awards aim to discover innovations in governance, reward excellence in the public

sector, motivate public servants to further promote innovation, enhance professionalism in the

public service, raise the image of public service, enhance trust in government, and collect and

disseminate successful practices for possible replication.

The UNPSA programme has grown tremendousl since its inception" from an initial eight &one

nominations in - / to six hundred and one nominations submitted for the - 0/ c cle" mar'ing a

-12 increase from the four hundred and sevent nominations for - 0-. #n the past biennium

alone there has been over a 0 2 increase. The categor of #mproving the $eliver of Public

Services continues to receive the highest number of nominations at 3-2 this ear" and the region

with the highest nominations continues to be Asia and the Pacific at /32.

The growth also represents an increase in the number of participating ember States" at 1-

participating ember States" an increase from 4/ participating ember States for the - 0- c cle

and 34 ember States in - 00. 5leven ember States participated for the first time6 !ongo"

!osta 7ica" 5cuador" 5l Salvador" 5thiopia" %i8i" #ran" 9esotho" Namibia" Sri 9an'a and :emen.

Asia and the Pacific has the highest percentage of winners at -;2 of the total number of winners"

with the 5urope and North America and estern Asia regions both coming in second place at

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-02 of winning initiatives. Africa and 9atin America and the !aribbean have 0


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India

Initiative: 2ass Contact rogramme 32C 4Institution: Chief 2inister/s 5ffice

*his initiative is the 2ass Contact rogramme 32C 4 in the local government of 6eralaIndia 3a state located in the south-!est region of India on the 2alabar coast !ith apopulation of ## #71 "11. 8efore the 2ass Contact rogramme !as started there !as alo! follo!-up rate on complaints received from citi9ens. Characterised by highbureaucracy the state faced efficiency challenges and a very lo! responsive rate !hichled to a large volume of complaints. Complaints about government officers !ere notentertained properly by the senior government officials and people had limited options forsolutions to their problems !ith public services. *his led to piling of files in variousdepartments and government secretariat !ith (#$ files pending in ecretariat by mid-$ ((. *he 2C !as launched in $ (( !ith a primary ob;ective of combating red tape andbureaucracy in the administration. It enabled interaction bet!een the people and thegovernment by encouraging them to approach the government directly to get theirconcerns addressed !ithout delay or corrupt practices. *he Chief 2inister of 6erala tatevisits each to!n and organises massive events !here people can address their


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!urope and "orth A#erica2013 Category 1 Winner Italy

Initiative: I : 5ur fight and synergy against corruptionInstitution: I Regional 2anagement 3 ational Institute of ocial )elfare4 Apulia 8ari

ational Institute of ocial ecurity 3I 4 is the country/s main institute providing socialsecurity and !elfare. In the south of Italy there is a higher concentration of economic andsocial problems !hich the global crisis of recent years has e@acerbated. *he Italianregions of Apulia Calabria and >a9io are areas characteri9ed by high social security fraud.2any individuals defraud the Istituto a9ionale della reviden9a ociale 3 INPS 4 throughfalse registration !ithin false employers company. *his false registration allo!s them toclaimB retirement benefits !elfare unemployment benefits and pensions from the socialsecurity system. *he initiative focused on !ays to detect fraudulent misuse of socialsecurity and assistance benefits including retirement benefits and pensions. 2easuressuch as training of inspectors and streamlining and standardi9ation of inspectionprocedures !ere introduced. *he programme has enhanced transparency andaccountability in social !elfare services !ith a number of senior officials arrested andfired because of illicit concession of contributory benefits to local companies. *he pro;ecthas made it possible to uncover fictitious employment relationships and large-scalebenefit fraud.

!urope and "orth A#erica2013 Category 1 Winner $lo%enia

Initiative: upervi9or

Institution: Commission for the revention of Corruption 3C C4

*he Commission for the revention of Corruption 3C C4 had gathered and analysed dataabout all payments of the public sector bodies during the period ( anuary $ # till #(

ecember $ ( . *he analysis sho!ed controversial practices in budget e@penditureindicative of corruption. *he data also revealed that the lovenian business environmentlacked transparency. 5verall there !as only minimal or no data about public e@pendituresaccessible to the public and no proactive approach to!ards creating such transparency ofpublic finances. *he Commission for the revention of Corruption created an onlineapplication that provides information on business transactions to the public as !ell asregulatory bodies. *his includes direct and indirect budget users such as the bodies of allthree branches of po!er independent ;udicial and state bodies public institutes public

funds and public agencies. *he data is updated daily and provides the general public !ithinformation on public sector spending. *his ne! level of information about financial flo!ssignificantly increased transparency and prevention of systemic corruption in the country.

eople at local levels of government no! use the system to actively participate in thecreation of policies and in the allocation of public financial resources.

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Western Asia2013 Category 1 Winner an

Initiative: Complaints )indo!Institution: tate Audit Institution

*here are a total of $$ government entities that are auditable by the tate Audit Institution3 AI4 in 5man. In addition AI has authority to audit private companies in !hich thegovernment has a stake of more than %(D. =o!ever AI !as !ere limited to conductingfinancial audits of organi9ations and companies and to issuing recommendations !ithouta mandate to enforce and monitor the implementation of its findings even in the case ofmal practices. Implementation of recommendations made by AI depended solely on theaudited entities limiting its overall effectiveness in ensuring transparency. *here !ere alsono effective channels for the public to submit their complaints to the AI contributing tothe perception of lack of transparency and accountability. AI !as reformed to strengthenits mandate to conduct financial and administration audits. *he public can no! submittheir complaints and feedback through the AI portal and dedicated hotlines. 8et!een$ ( to $ (( appro@imately (.# billion 52R 3#.#7 E 4 of public funds !ere recovered andsaved because audits !ere more effective and targeted based on the feedbacks received.2ost importantly AI !as able to strengthen the level of transparency and accountabilityin the government entities thus boosting public confidence in public service.

Western Asia2013 Category 1 Winner

'eorgia

Initiative: 5nline Asset eclaration ystem 35A 4Institution: Civil ervice 8ureau

*he lack of transparency around the financial assets of public sector officials in Feorgialeft room for corruptions and negatively impacted on the confidence in government. *heassets and income of top government officials have long been the sub;ect of publicinterest in Feorgia. =o!ever Feorgian society !as largely una!are of the financialsituation of their public officials. *he government did not provide such information on theassets of public officials. uch conditions !ere conducive to corruption and the media andcivil society !ere unable to monitor the activities of public officials !ith vie! to unla!fulbehaviour or conflict of interest. 5verall this impacted the public/s confidence in

government and candidates for government positions. In $ ( the Civil ervice 8ureaulaunched an online system to collect financial information of public officials. *hrough thisonline system government officials are re


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Category!$ rov ing t%e e&ivery o ( $#"&i ' ) e rv i ' e )

AFRICA2013 Category 2 Winner

$outh Africa

Initiative: Communal Ablution 8locks for Informal ettlementsInstitution: G/ *hek!ini 2etropolitan 2unicipality )ater and anitation ervices

Informal settlements in urban !ith an appro@imate population of ( million people hadinadeighting isprovided at night and improves the safety of users particularly !omen and children. *heCA8s are connected to the municipal se!erage and !ater systems and are provided on#% sites in informal settlements. ( households and an estimated $ residents ofinformal settlements in urban no! have access to sanitation services. *his initiative hassignificantly reduced costs of building and maintaining sanitation facilities in the informalsettlements and reduced environmental pollution.

AFRICA2013 Category 2 Winner "igeriaInitiative: ?ederal Capital *erritory Administration 2obile Integrated rimary =ealth Care

ervice elivery +2AI>A?I A,Institution: ?ederal Capital *erritory Administration Abu;a igeria

*he ?ederal Capital *erritory Abu;a igeria faced challenges on provision of primaryhealth care services. At the forefront of these challenges !ere limited availability ofmedical commodities lack of comprehensive policies poor data management practicesand poor inter-departmental cooperation. A baseline survey conducted !ithin the ?ederalCapital *erritory 3?C*4 in $ 7 revealed that " D of residents of over 7 communities

!ere poor and 10D of communities did not have access to health care services. *he )orld=ealth 5rgani9ation 3)=54 estimated that in ?C* ade


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and enhances planning and evaluation of the health system. A preliminary survey reportrevealed that there has been an increase in access to health care from (1D to 1(D in allthe communities of the ?ederal Capital *erritory. *he programme has created adependable database for improved management of health care.Asia and the Pacific2013 Category 2 Winner (hailand

Initiative: Child ?irst-)ork *ogether 3C?-)*4Institution: Ra;anagarindra Institute of Child evelopment - 2inistry of ublic =ealth

*he public health care in *hailand had limited provisions for children !ith delayeddevelopment and mainly focused on provision of primary health care and prevention ofcommunicable diseases. ?amilies had limited support from the public health care systemto ensure that they receive appropriate training and are e


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2onitoring at district and government level has been simplified making it only a mouseclick a!ay.

!urope and "orth A#erica2013 Category 2 Winner

$pain

Initiative: ervicio de atenciKn a ersonas con 2ovilidad Reducida - 2R- en losaeropuertos de la redInstitution: Aena Aeropuertos

*he initiative sought to ensure smooth travel of people living !ith disabilities throughairports in pain. AG A the panish public body that o!ns and operates the ma;ority ofthe airports in pain improved accessibility of all airport areas. Entil $ 7 many airports in

pain !ere not sufficiently adapted to travelers !ith reduced mobility. *his problem hadbecome increasingly important due to three main factors. ersons !ith disabilitiesrepresent over 7 per cent of the panish population and !ith the aging structure of thepopulation the proportion of people !ith reduced mobility 3 R24 in pain is increasing.*he ;uridical frame!ork no! guarantees 2Rs/ right to assistance at no e@tra cost. *hecomprehensive and free service to the disabled at the AG A airports includes for e@amplespecial meeting points and service desks access ramps special parking space automaticdoors elevators !ith 8raille control and possibility embers assist disabled people at theairports in all aspects of their travel. (% specially trained staff million people !ithdisabilities benefited from these services. AG A has collaborated e@tensively !ith the

panish national organi9ation of disabled people in the planning and implementation of

the initiative ensuring that the needs of people !ith different kinds of disabilities arecatered for.


$pain

Initiative: 2oderni9aciKn de la administraciKn local a travs del uso de las uevas*ecnologLasInstitution: 8iscay*I6 ?undation

8efore the implementation of 8iscay*I6 every one of 8iskaia/s (($ municipalities had adifferent 2unicipal Information ystem most of them provided by different vendors. )hatis more these initial differences had been sharpened across time as the municipalitiesad;usted their system to their specific needs. As a result of such a poor integrationbet!een so many databases services to citi9ens suffered from a lo! efficiency !astes oftime and human errors. ?ollo!ing a decision made in $ 1 and in order to comply !ith the>a! on Citi9ens' Glectronic Access that as enacted that same year the rovincial Councilof 8i9kaia issued in $ 7 a public tender for a ne! municipal management tool. 8y the endof $ 7 the si@ municipalities that had !orked on the definition of the solution !ere the

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I used to facilitate children trafficking. *he government needed to stop those situationsand provide its citi9ens !ith better protection and benefits. *he implementation began in$ ( !ith the proposal of the ational 5ffice to start the pro;ect of civil registers andminors/ identification. 8esides providing an identity right this identification documentfacilitated children the access to services and public social programs. ?rom $ $ to $ ($the initiative has increased the documentation of children 3under (74 across the country.*he main aim !as to enhance the distribution of social benefits. *he procedures are no!easier as multiple government entities use the identification card for verification unlikebefore !hen each entity reegislative and udicial branches the prosecutors theEniversities and the >a!yers/ 8ar Association to a forum to identify a solution to thesecurity risks in the state. *he forum produced the acto pela Hida an integrated

management model !hich !as the state/s first ublic ecurity lan. An important elementof the rogram is the fact that it is constantly monitored by the organi9ed civil societythrough blogs and discussion forums on the topic of crime in the state !hich !erecreated since the launch of the program. *he key indicator for monitoring crime rates isthe called CH>I !hich refers to intentional homicide rate per ( inhabitants. *hecrime rate has decreased significantly falling from %7.7 to #7.1 in $ (( creating a bettersense of security among ernambuco/s population resulting from more effectiveFovernment actions.

*atin A#erica and the Caribbean2013 Category 2 Winner

M./ico

Initiative: ?omento a la InversiKn en la ropiedad Rural M ?IInstitution: rocuradurLa Agraria

*he initiative !as an information system to facilitate rural investments in 2e@ico. Ruralareas of 2e@ico are generally characteri9ed by limited land productivity derived in part bythe lack of economic resources and financing lack of a!areness of the potential andvocation of the land and peasants and lando!ners/ lack of business kno!ledge. *his

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pro;ect collects information from investors on the type of investment opportunities theyare looking for and information from the inhabitants of the communally o!ned areas onthe type of investments they !ant to host in their land. )hen the right 'match' is made thepro;ect helps in the drafting of a legal document protecting both the rights of thecommunal land o!ners and the legal rights of the investors and in ensuring the contractsare clear and transparent. #.1 private investment pro;ects !ere formali9ed throughoutthe country benefitting #7".%77 farmers 3( ".%&$ !omen and $1&.&&" men4 in the amountimpacting an area of ( (0 0"1 hectares !ith an estimated total investment of N (%$.%1"million. *he pro;ect has also generated 0#.01% direct ;obs and an estimated %0.1 & indirect

;obs. *he initiative has ensured that sustainable development of communal areas can beachieved through investments !hile protecting communal lando!ners/ rights. It has alsoencouraged other communities to register their properties.


anInitiative: I AO =allInstitution: 2inistry of Regional 2unicipalities and )ater Resources

*he pro;ect !as an establishment of a one-stop centre to provide municipal services in aclient-oriented environment. rior to that municipal services !ere provided in a timeconsuming !ay and people had to make multiple trips to different offices to accessservices. *hey had to visit different officers depending on their issues and very often theyhad to meet several officers before they !ere finally referred to the right department. uchprocesses frustrated both the staff and the customers. ?or e@ample to obtain a permit tobuild a ne! house the citi9en !ould have to make at least 0 minimum trips to the

2unicipality office nearest their vicinity and it took an average of # !orking days tocomplete each transaction. In addition there !as no standardi9ed procedure to processthe various municipal services. *he backlog in processing applications has been clearedresulting in increased customer satisfaction and revenue collected. *hrough the In;a9 =allthe application and transactions are completed electronically thus reducing the need forcustomers to make multiple trips and !ait for a long time for approval. 6no!ledgemanagement improved real-time data and information from the 00 municipalities and &Fovernorates !hich enables the ministry to strategically plan future infrastructure andrelated pro;ects in each region. *hrough streamlining and standardi9ation of services thetime taken to process applications has been reduced considerably.


)nited Arab !#irates

Initiative: ubai eFovernment Glectronic hared ervices 3G 4Institution: ubai olice Feneral =ead


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!ay service !as delivered manifested in complaints from the residents. Among the mostimportant success factors of the department in charge of customer service !ere thecreation of the service line in $ ( and the 2anual of e- ervices as !ell as the formationof a !ork group in charge of developing service sites and customer complaints. *hecreation of this ne! service line took the pressure off the 3&&&4 line !hich is onlyspeciali9ed in emergency cases. *he target of the department in $ ( !as to have at least7"D of customer satisfaction to improve ( D of services and follo! up on ( D ofcomplaints. Customer service improved significantly in ubai demonstrated throughfeedback received from official correspondence and customer satisfaction surveys.Among the key factors that led to the successful management of customer service is thestandardi9ation of service improving internal processes staff training and development as

!ell as re!ard systems stimulus provided by the departments to their employees. *hedepartment !orked on maintaining high standards of services by reacting to customers/complaints in a s!ift and professional !ay.

Category 3

* o ) t e r i n g $ a r t i' i $ a t i o n i n $ # " & i ' $ o & i' y + ! a , i n g e ' i ) i o n ) t % r o # g %

i n n o v a t iv e ! e ' % a n i ) ! )

Asia and the Pacific2013 Category 3 Winner Republic of oreaInitiative: eoul 2etropolitan FovernmentInstitution: eoul )elfare tandards enabled by and for the Citi9ens

*he initiative !as established to curb high suicide rates in the country !hich mainlyoccurred in the capital eoul. )hile the country and the city achieved impressiveeconomic gro!th research had revealed that most of the suicides !ere attributable todifficult living conditions and poverty. 6orea has the highest suicide rate and the lo!estfertility rate among the 5GC countries. An increasing number of people in eoul aretaking their o!n lives and reluctant to have children. )hile cities in other developedcountries have shifted the focus of their development policies to provide sufficient socialsafety nets for the underprivileged along !ith economic gro!th eoul has long neglectedits citi9ens/ lives !hile pursuing the fastest economic gro!th and development. As aconse


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Initiative: Gco-mileage a program to engage citi9ens in F=F reductionInstitution: eoul 2etropolitan Fovernment

According to a survey on the characteristics of greenhouse gas emissions in the city ofeoul households and buildings account for "1D and transportation $0D. *he most

effective !ay of reducing emissions in the city in the short-term !as for households andbusinesses to voluntarily implement energy conservation efforts consistently. *here !asho!ever limited participation of citi9ens in the efforts for improving energy conservation.*he government therefore offered incentives to households and organi9ations thatimplement energy conservation measures to reduce greenhouse gas emissions. *he Gco2ileage Card ystem !as set up to offer mileage on energy conservation the purchase ofenvironment-friendly products and the use of public transportation. If citi9ens become Gco2ileage members and take part in energy conservation efforts they can monitor theirconservation efforts in figures !hile also receiving economic incentives. *he incentivesare given in goods and facilities that significantly reduce greenhouse gas emissions orimprove energy efficiency. *he incentives have !orked as a significant motivating factorfor energy conservation for many citi9ens. *he Gco 2ileage ystem is the first citi9en-participating greenhouse gas reduction program implemented by a local government in6orea. *he city of 8usan Fyeonggi and eollanam-do rovinces have also introduced andimplemented the system to their citi9ens. In anuary $ ( the 2inistry of Gnvironmentdesignated the eoul Gco 2ileage ystem as a model for the government-enterprisecooperation in the implementation of environment-friendly measures.


Moldo%aInitiative: Increased transparency in the decision-making processInstitution: tate Chancellery of the Republic of 2oldova

*he country had a fragmented approach to!ards citi9en engagement !ith each ministryhaving a distinct approach on solving different issues and public policy making.Confidence in public policy and decision making process declined significantly. *here !aslimited participation and inclusion of citi9ens in development of public policy in 2oldova.Entil $ & the decision-making process generated ignorance and distrust of citi9ensbecause central public authorities had no desire to engage citi9ens. *he mechanism thate@isted !as very cumbersome and did not encourage participation. Gach of the $0 publicinstitutions maintained their o!n database of policies and it !as difficult for citi9ens toaccess policy documents. ublic institutions had no designated person responsible for theconsultation process !hich also created obstacles for citi9en participation. *here !as nopartnership bet!een Fovernment civil society and private sector resulting in very

sporadic dialogue !ithout systematic continuous and permanent connection. 5ne of themain reasons for not promoting active citi9en participation !as the lack of guidelines inelaborating a public policy. A ational Council for articipation !as created to promotestrategic partnerships among all stakeholders institutionali9e dialogue to enhanceparticipatory democracy in 2oldova. *he initiative enhanced transparency andparticipation through an online portal of public policies !hich gave citi9ens a chance tomake inputs and has shifted focus from consultation to citi9en engagement in decisionmaking processes.

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*atin A#erica and the Caribbean2013 Category 3 Winner

,ra-il

Initiative: istema Gstadual de articipaPQo opular e CidadQ M I ARCIInstitution: Foverno do Gstado do Rio Frande do ul

*he tate of Rio Frande do ul in 8ra9il has pioneered citi9en participation and thisinitiative represents the ne@t step taken by the tate to further deepen and e@tend itsciti9en engagement policies and practices. *here !as limited access to participatorystructures for a large part of the population and lack of an organi9ed system thataddresses the relationship bet!een different participatory processes by a number ofpublic entities. *his resulted in a fragmented approach of engaging citi9ens and affectedthe


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played a crucial role in supporting the policies and decisions taken by policy makers tomake better deployment of the IC* services in a !ay to boost the Ggyptian economy.

Category -

P r o ! o t i n g W % o & e + o ( + . o v e r n ! e n t A $ $ r o a ' % e ) i n t % e n ( o r ! a t i o n A g e

Africa

"igeria

2013 Category Winner

Initiative: (-F5H.netInstitution: Fala@y 8ackbone

*he ?ederal Fovernment !as spending over ($ million E on IC* infrastructure pro;ectschampioned by different 2inistries epartments or Agencies 32 As4. 2ost of thesepro;ects !ere duplications. At the same time valuable information created in one 2 A !asnot accessible to the ne@t. 5verall there !as lack of a coordinated approach to e-Fovernment. *he ?ederal Fovernment !as receiving little value for money !hile paying ahigh price for the connectivity services: about N".1m a year for !hat !as no more than atotal of % 2bps to different 2 As. In addition the security of information !as at risk !ithFovernment data being hosted in several open access infrastructures offshore. A commonIC* platform for the ?ederal Fovernment !as proposed by an inter-ministerial committeeon harmoni9ation of IC* initiatives of all 2 As and approved by the resident of igeria.*his common platform called (-F5H.net has no! become a secure government cloudconsisting of soft!are hard!are and net!ork infrastructure offering shared services tothe !hole of the ?ederal Fovernment of igeria. o! over 7%D of the 2 As are integratedinto a secure e@clusive net!ork. ?or e@ample inter-agency voice and video conferencingis no! available through # " connected locations nation!ide reducing the need to travelacross and bet!een the cities for meetings. *he initiative eliminated the duplication of IC*pro;ects and infrastructure !ithin government reducing costs and improving efficiency.

Africa

Morocco


Initiative: Suick Response CodesInstitution: AFG CG ER8AI G 'G A5EIRA

*he agency and the public !ere faced !ith insufficient means of information e@change onurban planning and studies pro;ects. *he problem involved t!o aspects: urban planningthrough technical training of building permits for the local authorities and thedevelopment of urban studies. *he contracting authority had no means of providing thepublic !ith the necessary data on the status of pro;ects. )hen users submittedinformation and application they had not means of kno!ing !hen their pro;ect !ould beappraised and the results be announced. *he implementation of a Suick Response Code

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3barcode4 resolved the problems of an ineffective technical system. Communicationbet!een the public and the agency !as strengthened through the availability ofinformation that then became easily accessible and reliable. *he ne! technology !aspromoted !idely in the media and since the introduction of the SR codes for the publicthe average visits to the !ebsite has doubled and the visits via mobile or tablet has almosttripled. *he initiative has resulted in improved information sharing bet!een the agency andthe public. It has also increased the visibility of the agency !ith a very lo! investment. *heagency has gained an innovative image through the moderni9ation of tools andprocedures in the public eye. *he ne! technology has increased accessibility to andreliability of information positively contributing to the level of transparency.

Africa

,ots ana


Initiative: ?ood Coupon ystemInstitution: 2inistry of >ocal Fovernment and Rural evelopment

8ots!ana faced the problem of an inefficient food distribution programme to providemonthly food rations to its appro@imately ( # beneficiaries from lo!-income groupsacross the country. *he process of distribution !as cumbersome: >ocal Councils !ouldpublish tenders and contract local merchants on a yearly basis to provide food rations ona particular day per month. ocial !orkers !ere delegated the task of overseeing theprocess taking significant amounts of time a!ay from performing their core functions.8eneficiaries !ould gather in long


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Initiative: 8A : 6orea's Integrated ?inancial 2anagement Information ystemInstitution: 2inistry of trategy and ?inance

*he Republic of 6orea !as faced !ith the problem of a fragmented fiscal systempreventing it from effective strategic planning and utili9ation of its budgetary resources.

rior to $ 1 the financial management system of the 6orean government !as highlyfragmented and a comprehensive picture of public finance !as not available. *his !ascaused by a lack of linkages bet!een different systems and the lack of integration offinancial information from local government and other public entities. Additionally policies

!ere implemented differently by individual ministries and their accounts !eredisconnected from the larger financial picture leading to uncertainty as to overall budgetscales and benefits of individual policies. In addition the e@isting ?inancial Information

ystems could not ensure transparency and accountability. 5verall potential misuse or !aste of government budget could not be controlled ade


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the international trade process. o! the business procedures !ere reduced to only fifteenstages and only one !eek to complete. *he FGA reduced the information technologyinvestments by reusing hard!are and soft!are and saved the public budgets for ne!investment opportunities. Appro@imately $0 million E dollars !ere saved bet!een $ &and $ (( years by eliminating unnecessary investments !hich helped secure financialresources for ne! investments. As of 5ctober $ ($ information about (% e-government systems of more than ( 0 institutions is shared through the FGA thusthrough a single !indo!. *he initiative has improved transparency and accountability of e-government investments.

Asia and the Pacific2013 Category Winner

$ingapore

Initiative: Co-creation of creative solutions through eFov initiativesInstitution: ational Gnvironment Agency

5ver the years the government of ingapore has had increased pressures placed on theiradministration. 8esides having to manage competing land uses in land-scare ingaporethe government has had to manage the pressures on ingapore/s environment over theyears. *his has been largely due to the rapid pace of urbani9ation as !ell as !ith recenthigh population gro!th. *he initiative used a series of smart technologies to shareenvironmental data such as air


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needed it. It !as also unable to prevent the e@ploitation and abuse of governmental socialassistance. *o resolve this issue a reform of social policy !as initiated including a ne!system of decision-making on social rights. *his pro;ect integrated the system ofaccessing social grants in lovenia. It connected a number of government institutionsthrough an interoperable system. As such it has improved service delivery through the

!hole-of-government approach. Citi9ens no longer have to collect information fromindividual institutions to submit to the ne@t institution such information is no! accessiblein a unified database. *he pro;ect has improved the frame!ork conditions forinteroperability bet!een institutions. In addition services !ere enhanced !ith increasedefficiency and effectiveness. As a result reductions in time energy and costs !ere savedand transparency has improved. ?airness can no! be ensured in the distribution of fundsfor social benefits.

!urope and "orth A#erica2013 Category Winner

$pain

Initiative: lan acional de 5bsevaciKn del *erritorio 3 5*4Institution: Instituto FeogrTfico acional

$ (# Category 0 )inner

In pain until $ 0 various departments of the Central Fovernment and each of theregional administrations managed the ac


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In $ & the )orld 8ank/s Annual Gase of oing 8usiness urvey had ranked *rinidad U*obago 7 th out of (7( countries 3as compared to "1th in $ 14. *his declining globalcompetitiveness position !as in part due to the inefficiencies in delivering key businessservices to the citi9ens and the private sector. *he inefficiencies resulted primarily fromlack of coordination among the agencies involved in trade and business facilitationresulting in unnecessary delays e@cessive costs uncertainty and lo! levels oftransparency and accountability. Applications for various trade and business relatedservices !ere done through manual and paper-based process. *his reink is a comprehensive suite of nationale-services for trade and business related services online from applicant to approvingentity. Citi9ens and firms no longer have to visit an agency in-person but can log onto thesystem and complete and submit e-applications anytime. *he pro;ect has resulted inconsiderable reductions in the times re


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,ahrain

Initiative: Integrated ervice elivery latform 3I 4Institution: eFovernment Authority


*he 6ingdom of 8ahrain faced limitations in offering government online services. *heservices available on its !ebsite !ere limited and the !ebsite did not fully integrateservices from other ministries and agencies. It also did not offer users a variety of choicessuch as a !eb and mobile portal. =o!ever the key philosophy of 8ahrain/s eFovernmentstrategy and programme !as to provide alternate and convenient channels of choices fordelivery of e ervices to citi9ens and residents. uch initiative demanded theimplementation of a strong platform for service delivery. *o address the situation anIntegrated ervice elivery latform 3I 4 !as established for the public. I is an end-to-end initiative that provides an integrated platform for e ervice delivery across thespectrum of 8ahrain/s government services through numerous alternate channels. *heplatforms include the national government !eb portal 3!!!.bahrain.bh4 mobile portal3!!!.bahrain.bhMmobile4 national contact center e ervice centers 3e C4 and electronicself-operated kiosks. umerous interaction channels and mediums are offered by theplatform including special features for the physically challenged users - audio and videoassistance. It also has a mobile portalB mobile appsB kiosksB e ervice centersB and thenational contact center. *he integrated platform is the first of its kind in the country andhas significantly improved service delivery to customers and citi9ens !ho can no! choosefrom a variety of channels to access services.

Western Asia2013 Category Winner

)nited Arab !#irates

Initiative: ubai eFovernment Glectronic hared ervices 3G 4

Institution: ubai eFovernment

ubai Fovernment as a !hole is composed of several speciali9ed entities 3departmentsauthorities committees councils etc.4 established through independent legal mandates.As there !as no institution clearly mandated !ith cross-entity electronic shared services3G 4 there !as no !hole-of-government approach in this area. Although there !eree@amples of a fe! ad-hoc pro;ects among a small number of government entities mostactivities !ere carried out in silo !ith government entities individually investing in variousinformation and communication technology 3IC*4 solutions resulting in duplication ofefforts and resources. ?urthermore there !as no sharing of kno!ledge and practices

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across the government entities resulting in loss of synergies. eeking to address theproblem ubai Fovernment launched a comprehensive electronic shared services 3G 4initiative under its ubai eFovernment program. An e@tensive centrali9ed !hole-of-government approach !as adopted for the common aspects of core and administrativeservices electronic enablement referred to as G . A total of %" G !ere implementedover the years and rolled out to more than 0 entities by mapping the re


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Pa istan

Initiative: FR>IInstitution: Fender Enit epartment of >abour un;ab)omen in the akistani labour market often !ork under precarious occupational healthsafety and social protection conditions. A large number of small and medium scaleindustries such as te@tile leather metal and pharmaceutical factories in akistan did notgive sufficient attention to !orkers/ occupational health safety and social protection.Gmployers may deny medical treatment and financial compensation in case of permanentin;ury or death in an industrial accident. )orkers are e@posed to ha9ardous chemicals andother harmful substances !ith no concept of !orkers/ health and safety at the !orkplace.)omen are particularly discriminated against in terms of !ages and they face se@ualharassment in the !ork place. *he Fender Responsive >abour inspection toolkit !asdeveloped to provide an overvie! of national labour la!s and international labourstandards !hich are key to achieving gender e


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Republic of orea

Initiative: Comprehensive upport Initiative for )omen of ingle erson =ouseholdsInstitution: eoul 2etropolitan Fovernment

*he number of single households of !omen has seen significant increases in eoul from&.(D to $0.0D of the total households !ith !omen accounting for %#D of the single personhouseholds.. =o!ever government housing policies remained focused on multi-personhouseholds thus putting single !omen at a disadvantage. *he WComprehensive upportInitiative for )omen of ingle erson =ousehold/ !as the first one to formulate a responseto this social change. It devised a strategy dividing single !omen/s needs into si@categories: housing safety health ;ob community activities and resolving inconvenienceand an@iety. In response to each of these needs the initiative identified tailored solutions.

uch solutions included for e@ample e@panding the market for small-si9ed rental housingBcreating environments free from violence and crimeB providing customi9ed health careserviceB creating more speciali9ed ;obsB promoting local community activities. *heinitiative helped about $ !omen of single person households to move into a saferhousing environment. It has created Wsafety 9ones/ around campus or residential areas

!ith a high population of !omen single person households. ecurity devices such assecurity grille U key emergency bell !ere set up in areas vulnerable to crime. Fuidelines

!ere draft for crime prevention measures in future public rental housing construction.


'er#any

Initiative: Aktionsprogramm erspektive )iedereinstieg 3 )G4Institution: 8undesministerium fXr ?amilie enioren ?rauen und ugend

)omen in Fermany often take longer career breaks to care for their children or elderlyfamily members. *he re-entry into the labour market is often difficult after a longer breakand little tailored assistance is provided by government ;ob centres. After an e@tendedcareer break often ranging bet!een 1 and ( years returning to the !orkforce can pose acomple@ challenge for !omen and their families. *here has been a structural lack ofinformation advice and support as !ell as a lack of ;ob opportunities tailored specificallyto this target group of !omen !ho have had a career break for a longer period of time. *heinitiative Aktionsprogramm erspektive )iedereinstieg 3 )G4 W rospects for re-enteringthe !orkforce/ addressed this issue by providing easy access to information advice

training and other measures for re-integration into the labor market. It founded theW rospects for re-entering the !orkforce/ net!ork !hich is a forum in !hich programparticipants can interact. *hus far the pro;ect provided a total of (1 # !omen !ithinformation and advice on re-entering the !orkforce. 5f these 0 "" !omen took part in anintensive coaching program !hile others received special assistance in taking up !ork. 5f# "0% participants !ho completed the program a total of $ % 0 !ere integrated into the

!orkforce. *his represents "& per cent of participants. Another ($ per cent became self-employed and $# per cent began further training.

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Italy

Initiative: 2iniY2idiY2ef 32224Institution: 2inistry of Gconomy and ?inance

2any !orking mothers e@perience difficulties in providing ade


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Western Asia2013 Category Winner

!gyptInitiative: 2ultidisciplinary 8reast Cancer Clinic J )omen/s =ealth 5utreach rogramInstitution: 2inistry of =ealth

8reast cancer is the leading cause of death among !omen !orld!ide yet 1%D of globaldeaths attributed to breast cancer occur in the developing !orld. )omen in lo! andmiddle income countries are unduly undereducated underserved and underinsured as

!ell. *hese !omen suffer from the limited resources inade

Fact Sheet 2013 UNPSA Programme Handbook (1)

Documents

Transcript of Fact Sheet 2013 UNPSA Programme Handbook (1)