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Facilitating learning in sometimes remote communities, but nonetheless resilient communities.
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Facilitating learning in sometimes remote communities, but nonetheless resilient
description
Facilitating learning in sometimes remote communities, but nonetheless resilient communities. Us ... . Setting the scene . Complex, diverse, and dynamic. Insert map of TAFE Western with Dubbo Bourke Brewarrina Wilcannia Lightening Ridge Walgett. Conference theme . Learning = Resilience. - PowerPoint PPT Presentation
Transcript of Facilitating learning in sometimes remote communities, but nonetheless resilient communities.
Facilitating learning in sometimes remote
communities, but nonetheless resilient
communities.
Us ... David McGuire Elsie Gordon Anne King
Project Manager Project Mentor Project Participant
Senior Project Officer – Specialist Homelessness
Services Learning & Development – NSW
Dept Family and Community Services
Part-time Teacher – Community Services –
Dubbo Campus - Western Institute of
TAFE
Caseworker – Lightning Ridge Safe House – Yawarra Meamei
Women’s Group Inc.
Setting the scene ...
Complex, diverse, and dynamic
Conference theme ...
Learning = Resilience
Conference theme ...
ResilienceLearning =
Defining resilience ...
Resilience as a model ...
Challenge
UnderstandGrapple
Solution
Learning as a model ...
ResilienceLearning =
?
The Project – What it was?
• Simple design – 6 Tours• Broad definition of ‘mentoring’• Participant driven content – open
learning outcomes• Planned / documented approach• Participants engaged in management• Sustained (15 months)
The Project – Why we did it ...
The Project – How it was done ...
Individual Development PlansORANA FAR WEST SAFE HOUSE MENTORING PROJECT
Staff Members Name: Service: Developed Date:
Reviewed Date:
OBJECTIVE TASKS WHOM DATE OUTCOME
OBJECTIVE TASKS WHOM DATE OUTCOME
1. Case Management Practises
Mentor Researched Case Management information on websites same given to staff member
Forms Reviewed/ update/ develop/ case management forms and practises
Development of a checklist for Case Management / Client file.
Client feedback forms developed, implemented and utilised
Implement updated / new case management forms Note. With the research and updating of the CM forms it was identified that the service needed to update the client induction manual for the Safe House, crisis and the transitional houses.
Elsie Anne & Marcia
Anne, Marcia / Elsie
Anne, Marcia
Anne and Marcia
27th April 2011
30th May 2011
30th July 2011
30th August 2011
30th November 2011
30.12.11Completed Case Management forms have been reviewed, updated and new forms developed to comply with CM management, implemented and utilised on a daily basis with clients.
OBJECTIVE TASKS WHOM DATE OUTCOME
2. SHS / SHIP Attendance at SHS SHIP Data training.
Anne Anne and Marcia attended training in Dubbo. Anne and Marcia attended SHS SHIP in house training with Mentor
30th June 2011
16th & 17th June 2011
21st June 2011
30.06.11Completed Anne attended the SHS SHIP training in Dubbo and the staff straining provide by Mentor and is competent in SHS SHIP data entry and reports sent to SHOR.
OBJECTIVE TASKS WHOM DATE OUTCOME
3. Residential Tenancy Act 2010 and Boarders and Lodgers Rights and responsibilities
29th May 2011
Staff enquiry re rights and responsibilities of tenants
20- 22.06.2011
Discussion with staff members re the Dept Fair Trading website was accessed for information given on & Residential Tenancies Act, Residential tenancy agreements, condition reports, Rental Arrears, Notice of Termination
Information given on Certificate 1V Social Housing course for 2012
Information given on policy and procedures in regards to eligibility, allocation, managing tenancies and rents
06-08.09.11
Further discussions re payment of rent options, rental arrears, house inspections, Notice To Terminate ( NTT) and Consumer Trader and Tenancy Tribunal (CTTT),
Discussion regarding letter re house inspections and rental arrears same drafted
And utilised same with corresponding with client re notice for House Inspections.
05.03.12
Staff member has enrolled and started in the Certificate IV Social Housing and have attended block one.
Elsie / Anne / Kerry
15.03.12
Competent
Staff have researched, developed forms and letter templates in regards to managing tenancies , have utilised same in client induction, client tenancy management and tenancy / client correspondence
Staff member enrolled In Cert IV Social Housing and attended first block
The Project – the benefits ...
The Project – the learnings ...
MENTORING LEARNING
CONFIDENCE
EMPOWER-MENT
KNOWLEDGE
STRENGTH
ENCOURAGE-MENT
PARTNER-SHIPS
&NETWORKS
INOVATIVELEARNING
PATHWAYS
Adult Learning Principles CheckAdults bring life experiences and knowledge to learning experiences Adults are goal oriented Adults are relevancy oriented Adults are practical Adult learners like to be respected Adults are internally motivated and self-directed
70%
20%
10%
Learning via Feedback – leveraging the 10% + 70%
Formal Training
On-the-job learning
Thank You
Questions, Comments?
