Facebook for Executive Staff
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Transcript of Facebook for Executive Staff
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Sponsored by:
Facebook for Executive Staff
John Haydon
May 15, 2013
Twitter Hashtag - #npweb
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Sponsored by:
Advising nonprofits in:
• Strategy
• Planning
• Organizational Development
www.synthesispartnership.com
(617) 969-1881
INTEGRATED PLANNING
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Sponsored by: Part
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Coming this June
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Sponsored by:
Today’s Speaker
John Haydon Chief Heretic and Pyrotechnician
Inbound Zombie
Assisting with chat questions: Jamie Maloney, 4Good
Founding Director of Nonprofit Webinars and Host:
Sam Frank, Synthesis Partnership
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Facebook Strategies for Executive Staff
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Founder of Inbound Zombie - a non-profit social media consultancy in Cambridge, MA
Instructor at Marketing Profs University and Charityhowto.com
Speaker: The Nonprofit Technology Conference, Social Media for Nonprofits, Blackbaud’s BBCon, New Media Expo, TechSoup, GrantSpace, Chronical of Philanthropy, Nonprofit Webinars, NetworkForGood.
Author: Facebook Marketing for Dummies, 3rd and 4th Editions
Clients include: Habitat for Humanity, EpicChange, Share Our Strength, Environmental Defense Fund, Shriners Hospitals for Children, Boston Medical Center, Community TechKnowledge, Scholastic, TechSoup, WaterAid America, University of Massachusetts, Community Music Center of Boston, National Wildlife Federation, Razoo,
Facebook Strategies for Executive Staff
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• Creating an effective Facebook marketing plan
• Let your nodes do the talking
• What the heck is Edgerank?
• Configuring your Page for engagement
• When should I post content?
• How to use photos and text updates to spark engagement?
• Yeah, but can you raise money?
What we’ll be talking about today:
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brand
Your brand is the essential feeling people get from their interactions with you.
Creating an effective Facebook marketing plan
Facebook Strategies for Executive Staff
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Audience
Your Audience is the various different people you reach (or are trying to reach).
brand
Creating an effective Facebook marketing plan
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Messagebrand Audience
Your Message is the two-way discussion you have with your audience.
Creating an effective Facebook marketing plan
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MessageBrand Audience
Creating an effective Facebook marketing plan
Facebook Strategies for Executive Staff
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http://zmb.me/FBMarketingWorkbook
Free workbook for creating a Facebook Marketing plan:
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Let your people do the talking
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Let your people do the talking
70% of us trust brand recommendations from friends, but only 10% of trust ads from brands.
- Forrester Research
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#1: Start with people in your database!
Your CommunitySubscribersDonorsVolunteers
Let your nodes do the talking
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Your NetworkYour community’s family, friends and acquaintances
#2: Create content they want to share with their friends!
Let your nodes do the talking
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What the heck is Edgerank?
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Edgerank is an algorithm that determines whether a specific Page story will appear
in the Newfeed of a specific fan.
It ranks your content, not your Facebook Page.
What the heck is Edgerank?
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Three factors that determine Edgerank:
(1)Relationship between user and story(2)How people talk about that story(3)How recently the story was published
What the heck is Edgerank?
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You win in the Newsfeed when:
(1) People increasingly talk about your content(2) You skirt Edgerank with other channels(3) You publish content your community loves(4) You use Promoted Posts wisely(5) You invest time into replying to commenters
What the heck is Edgerank?
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Let the love in!
Configuring your Page for maximum engagement
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(1)Posting ability - Allowing users to post increases exposure for your org through virality.
(2)Post visibility – If your org has a thriving community of customers, displaying this section on your Page will help amplify your community's voice on your Facebook Page simply because what they post on your Page will have more visibility.
(3)Tagging Ability – This creates viral exposure when people tag their friends
(4)Replies - This helps deepen discussions within comments
Configuring your Page for maximum engagement
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Configuring your Page for maximum engagement
Facebook Strategies for Executive Staff
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When to post content
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HubSpot found that 8pm is best for comments and likes, 6pm for shares
When to post content
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Confirm this with your Page Insights!
When to post content
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Confirm this with your Page Insights!
When to post content
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When to post content
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You can also use PostPlanner which has additional scheduling features.
When to post content
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Posting photos
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Images speak directly with the Limbic system, the seat of emotion and action.
Posting photos
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Posting photos
Top emotions behind sharing:
AngerAwe
Anxiety
Images speak directly with the Limbic system, the seat of emotion and action.
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Posting photos
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Images also capture more phyical space in the newsfeed
Posting photos
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Only post photos with a story!Posting photos
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Only post photos with a story!Posting photos
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Tap emotionsPosting photos
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Drive more traffic with photosPosting photos
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Post images on Pinterest that link back to your Facebook photos
Create more exposure for your top photos
Posting photos
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Posting text updates
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Comment rates on questions are more than double comments on non-question updates!
Posting text updates
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Posting text updates Ask closed questions
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•Specificity wins!
•Relevance wins!
•Preference questions
•Choice questions
•“Yes” or “No”
•Fill in the blank_____.
Posting text updates Ask closed questions
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Posting text updates Ask closed questions
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But can you actually raise money?
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.
.
?
But can you actually raise money?
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First some numbers...
A Handshake is not the best toolto collectmoney
But can you actually raise money?
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First some numbers...
Facebook is relational, not transactional
But can you actually raise money?
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Become aware of your cause when friends talk about your Page
Like, comment on, and share your updates
Continue engaging and like your Page
Advocate and/or join your email list
Trust and affi
nity
This is where viral reach is created
Share their donation on Facebook
Donate for the first time via email
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First some numbers...
Email acquisition and advocacy are the best
ways to find new donors on Facebook
But can you actually raise money?
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Free webinar:
Seven Powerful Ways to Build Your Email List With Facebook
Sign up here:
http://zmb.me/FBEMAILWB
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