FAB INFOSOLUTIONS LLC. U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860

FAB INFOSOLUTIONS LLC.U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860 India Office: 203-204 Animesh, Opp. Union Bank, Above Ford Cargo, Navrangpura, Ahmedabad, Gujarat, India 380009Ph. +91-990-996-0009 Email :- [email protected]

Your Ideal Partner For Business/Knowledge Process Outsourcing

mailto:[email protected]


CORPORATE OVERVIEW

•4+ Years in Business, State-of-the-art Infrastructure, Worldwide Clients

•100% Client Retention History

•Highly skilled talent pool with best practices

•ISO 9001:2000 based Process Methodologies

•7x24 Operations with Worldwide Support Centers

•Strong commitment to its customers and employees

•Robust, scalable and secured technology infrastructure

•Transnational Operations: Macon (USA); Ahmedabad (INDIA)

BUSINESS TRANFORMATION OUTSOURCING



SERVICES AND SOLUTIONS

Years of Experience in Performing Complex Knowledge –Based Processes for Worldwide Clients

Service Delivery

Voice Based Non- Voice

Inbound Outbound Document Processing

Process Centers

Program & Process Management

Service Offerings

Mortgage & Title Settlement Services

Engagement Models

Delivery Business Model

Onsite Offshore FTE Based Transaction Based

Shared Risk/Reward Joint Ventures

Back Office ServicesCustomer Care Services

Quality Management Client Management Knowledge Repository



CUSTOMER CARE SERVICES

End-to-end Customer Care Solutions for a Wide variety of Industries and Geographies

• Inbound Customer Care– Customer support – Billing query resolution – Order management – Account maintenance – Order booking– Customer Grievances

Resolution– Customer inquiry

• Outbound Customer Care– Sales - Telemarketing– Verification Services

Industries Served• Telecommunications• Banking, Finance, Securities and

Insurance (BFSI)


Mortgage & Title Settlement Services

Title Settlement Services•Title Insurance binder and Endorsements •Titles Searches •Confirm property taxes •Mortgage Pay-offs•Final HUD or Settlement Statement

Loan Processing for Medium to Large Mortgage Companies, Brokers and Lenders




FAB Infosolution’s Talent Strategy and Practice

Hire the Best, Invest in Training and Retain the Top Talent Pool

• Objectives– Be the “employer of choice” for passionate and talented professionals,

by providing a learning and fun-filled environment and intellectually enriching experience

– Create systems, policies and processes that drive a ethical, transparent, fun-filled and vibrant work culture

– Promote employee well being and facilitate individual development• Key Practices

– Equal opportunity employer• Respect for Diversity• Multi-cultural workforce• Sensitization through cultural and business conduct orientation

program– Open and Transparent Policy Guidelines– Significant investment on employee well-being and development



Commitment to Quality & Data Security

Best Practices through inbuilt Quality Processes and security of Intellectual Property

Quality • Total Quality & Compliance Department

– Quality Assurance of Processes, Systems and Human Assets

– Statutory and Regulatory Compliances

• Best Practices Used in regard to– People– Processes– Technology

• Global Standards– ISO 9001:2000 Process Standard

Data Security Employee Background Check Authenticated Access Security for Online Data Access Security Surveillance Access Rights Management Security Violation Activity Report Multi-level Firewall Architecture Backup and Disaster Recovery Business Continuity Plan with Multiple Locations



FAB Infosolution's Process Migration Framework

Do the Right Thing First and then Do It Right

• Opportunity Identification: Presents the Client with high-level outsourcing and savings potential. FAB Infosolutions identifies outsource-able process that can be examined further.

• Solution Identification: Based on Client go-ahead, FAB Infosolutions explores the identified areas in greater detail. FAB Infosolutions presents to Client price, savings, ROI and high level design for the adapted processes, ready to be transitioned to FAB Infosolutions.

• Transition: Thorough understanding of Client processes, designing technology for the adapted process, baselining and identifying Client Critical to Quality Areas (CTQ’s), process(es) are moved to FAB Infosolutions seamlessly.

• Service Delivery: Day to Day operations of the process at FAB Infosolutions. Process is monitored on the basis of Client defined CTQ’s.

Opportunity Identification

Solution Identification

Transition Service Delivery



Proven and Systematic Business Transition and Migration Approach

• Requirement Sessions

• Identify Core Functions

• Data Requirements

• Prototyping / Navigation Flow

• Define Workflow

• Project Schedule

• Architecture• Deta55-iled

Design• Coding

Guideline• Environment /

Configuration• Communication

Plan• Prepare Test

Plan• Release Process

• Development• Unit Testing• Code

Walkthrough• Test Bed

Preparation

• Validation Testing

• Regression Testing

• Load Testing• Failover /

Recovery Testing

• Integration Testing

• User Acceptance

• Phased System Rollout

• End User Training & Documentation

• Identify & Monitor Performance Metrics

Assessment Planning & Design Pilot Roll Out (Live)

2-4 Wks 12 Wks 16 Wks6 Wks

What processes are candidates for outsourcing?

Which if those are easily outsource-able (interdependence, technology/infrastructure, cost/benefit)\?

How ready is the organization for outsourcing?

What are the low hanging fruits for easy proof of concept?

Ideal geographic location Business model—per transaction,

per hour, performance based, or a combination

Skill-set required Resources required for complete

transition (People, Process & Technology)

Expected Scale/Growth, ROI/Outcome/Timeline

BCP/DR planning Identify risks and mitigation plan

Establish physical infrastructure Recruit and train operators Establish robust communications

infrastructure Process re-engineering Identify various matrixes Define structures Identify training needs Define & create control &

monitoring mechanism. SLA setting/ re-engineering

Go Live! Track deliverables/quality Monitor process efficiency Process & Resource Optimization Seamless and continuous

communication Quality analysis & improvement

Prioritized and phased list of processes

Estimated savings per annum

Robust business plan Change management and

communications plan for affected employees

Development & designing of business tools

Functioning remote services operation for initial scale

Better trained staff Establish benchmarks Risk management plan

Completely functioning remote services operation

Process optimization Project management and

communication team Monthly reports and

improvements

Migration & Transitioning Team

Methodologies & Framework, Knowledge Repositories Quality Framework – People, Process & Technology

Information Security Policies, Risk Management & Business Continuity Framework

Activities

End Product



Infinite Scalability, Focus on Your Core Business, Reduce Costs Significantly, Maintain Quality

Scale Benefits Cost Benefits Convenience Benefits • Volume - Process more

calls/transactions with same or less back-office resources

• Scalable Infrastructure - Realize substantial growth without large investment in processing operations or infrastructure

• Economies of Scale - Leverage the organization & discipline of a large processing factory handling 100’s of complex processes

• Time to Market - Short Turn-around-time for scale-ups

• Direct Cost Savings - Reduce up to 50% of processing costs

• Reduce/Eliminate Fixed Costs - Flexible options to grow FAB Infosolutions processes as your business grows; no (minimal) fixed support / training staff

• Eliminate Trial and Error - Existence of tried & tested processes & methodologies driven by ISO standards.

• High ROI - Better value for money as processes are optimized, quality is increased, and fixed recurring costs are reduced

• Reduce daily hassles of handling calls/transaction processing while maintaining focus on your core business

• On-demand status review & reporting

• Proactive notification system

• Built-in Quality Assurance program for calls / transaction processing

• Availability of large, global pool of trained and knowledgeable staff


Data Entry: Basic Loan Details, Track General & Agent List, Third Party Information, Step by Step Loan Progress

Pre-Qualification: Manual Pre-Qualification & Online Automated Pre -Qualification

File Validation: Data Accuracy, Completeness of Information, Availability of Appropriate RESPA & State Specific Disclosures, Supporting Documentation Identification

Financial Examination: Income & Assets Assessment, DTI & LTV Validation & Adherence to Guidelines

e-Underwriting: DU / DO / LP and Other Lender Specific AUS Third Party Orders: VOE, VOD, VOR, VOM & VOL, Appraisal,

Title , Insurance, Pay-Offs, Condo Questionnaire & Other File Specific Documents

Loan Submission: Online Submission, Fax/e-Mail & FedEx Clearing Conditions: Loan Approval Analysis, Conditions

Validations and STIPS Co-ordinations Closing & Funding: Schedule Closing, Drawing Docs, HUD1

Validation, Coordinating Closing & Order Funding Compliance & Post Closing: Compliance Package

Preparation, Trailing Docs & Lost Document Recovery.

End-to-End Mortgage Loan Processing



State Specific Statutory and Regulatory Compliance

Adherence to Service Level Agreement with Clients

Work Flow Accuracy

Adherence to Turn Around Time

Identification of Training/Re-Training Needs

Defining and Maintaining Process to Process Quality Threshold

Process Reengineering and Optimization

Highest Quality Standards, Faster Turn-Around & On-Time Delivery



Title & Settlement Processing Services – Quality Commitment

State-wide Compliance Check and Adherence to all RESPA Guidelines

3-Quality Filters to Ensure ERROR – FREE PROCESSING First check while processing Second review before submission of the order by Quality Analyst Final check by Account Manager (Random in case of excess

transactions)

Service-level Per Client Requirements

Highest Accuracy

System driven process methodologies

Highest quality standards, faster turn around and on-time delivery


Your Ideal Partner For Business/Knowledge Process OutsourcingEngagement Models for Title Processing

Flexible Models Aligned to Client Need/Size

Engagement Models

Delivery Flexible Business Models

Onsite Offshore FTE/ Month

Fixed+ Transaction

Per Transaction Joint Ventures

Benefits of Models

• Scalable and Flexible Models

• Multi-location Delivery

• Integrated Business Continuity Plan

• Convenience for Title Companies, Attorneys and Underwriters



Benefits for Title Companies, Attorneys & Underwriters

• Convert your risk inherent decision making to 'rules based' decision support

• Processing stage transparency

• Improved accuracy through built-in quality control and rating

• Pro-active issue notification

• Modularized or selective procedure of End to End Title & Settlement processing for all sort of Title Companies & Attorneys

• Comprehensive management reports and milestone tracking

Expand your Business, Lower your Costs & Decrease your turn-around-time




India Office: 203-204 Animesh, Opp. Union Bank, Above Ford Cargo, Navrangpura, Ahmedabad, Gujarat, India 380009 Ph. +91-990-996-0009

U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860

Contact us for an Evaluation of Your Outsourcing Potential



THANK YOU

FAB INFOSOLUTIONS LLC. U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860

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