Presented by Kenneth J Salchow, Jr

Sr. Mgr, Technical Marketing & Syndication

October 25, 2010

F5 BIG-IP iHealth System Analyst Presentation

2

Oct 27th News: F5 BIG-IP iHealth

iHealth Web-based, self-service diagnostic tool:

• Self-Service Capabilities

• Proactive Identification

• More Efficient Collaboration

3

Company Snapshot

• Leading provider of Application Delivery Networking products that optimize the security, performance & availability of network applications, servers and storage systems

• Founded 1996 / Public 1999

• Approx. 1,900 employees

• FY09 Revenue: $653M

• FY10 YTD Revenue: $628M

• 4Q10 Revenue Guidance:

$242M - 247M

Revenue

1Q07

2Q07

3Q07

4Q07

1Q08

2Q08

3Q08

4Q08

1Q09

2Q09

3Q09

4Q09

1Q10

2Q10

3Q10

0

50

100

150

200

250

Service Product

$ M

illio

nis

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F5 is Everywhere…

Impacting Everyone!

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Product Family

ServicesUsers

F5 Enterprise Manager™

ARX®File

Virtualization

BIG-IP® GlobalTraffic

Manager

BIG-IP® Link Controller

BIG-IP® Local Traffic

Manager

BIG-IP® Application

SecurityManager

BIG-IP® Access Policy

Manager

BIG-IP® Edge Gateway

FirePass® SSL VPN

iRules / iControl®

TMOS®

BIG-IP® Web-Accelerator

BIG-IP® WAN

Optimization Module

F5 Professional Services for the entire Portfolio

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Worldwide Services

• Technical Support

• “Follow the Sun” 7x24 Support in F5 Network Support Centers

• Professional Services / Consulting

• Technical expertise for implementations and custom engagements

• Global Training Services

• Instructor – led, on-site classes to web –based training

• Represents 37% of F5 Revenues

• Growing 28% Year over Year (does not represent FY11 or FYQ4010)

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The Enterprise Support Challenge

• Increasingly Complex Configurations

• Increasing Array of Devices

• Increasing Security Risks

• Support Issues Take Time

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The Vendor Opportunity

• Self-Service

• Monitoring and Proactive Improvement

• Best Practices / Education

• Streamline Process for Traditional Support

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Oct 27th News: F5 BIG-IP iHealth

iHealth Web-based, self-service diagnostic tool:

• Self-Service Capabilities

• Proactive Identification

• More Efficient Collaboration

10

BIG-IP iHealth Diagnostics

• Known issues• Common configuration mistakes • Best practices

Runs against a database

which includes

• Known issue• Recommendations for resolution• A link to the AskF5™ Knowledge Base

(for more detailed information)

The results are prioritized and provide descriptions

Using advanced heuristics, the tool can determine when a system is operating outside normal levels

Steps can then be taken, based on this data to improve performance

Included is functionality to check for security issues and recommend patches or software updates

To provide fast access to emerging threats and new issues, content is added regularly

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Customer Benefits of BIG-IP iHealth

Address issues withor without engaginga Support Center

Utilize a familiar F5 interface

Faster problemresolution

Avoid diagnosing thesame problem multiple times

Avoid asking customers fordata multiple times

Provide anotherself-service option, in

addition to AskF5 Knowledge Base, “Getting

Started” web page and WebSupport Portal

System insights andbetter manageability

Provide Best Practices

Become moreproactive vs. reactive

Meet theCustomer’s

Needs

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Snapshot of All F5 Services Offered Today

•Ask F5 Knowledge Base (linked to iHealth)

•WebSupport Portal

•WBT (Web Based Training) LTM Essentials Class

•Getting Started web page

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BIG-IP iHealth & Ask F5: Better Together

• iHealth and the AskF5 Knowledge Base

• A direct link is provided between iHealth and AskF5

• iHealth represents the specificity of issues found

• AskF5 represents the completeness of the Knowledge Base – with manuals and guides and over 10,000 solutions

• A customer can quickly gain insight into and improve manageability of a current system

• Provide fast access to emerging threats and new issues so they can be resolved quickly and with minimal impact to network operations

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iHealth Diagnostics and AskF5

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BIG-IP® iHealth™

• Self-Service

• Monitoring and Proactive Improvement

• Best Practices / Education

• Streamline Process for Traditional Support

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Additional Resources

• Tech.f5.com

• iHealth.f5.com

• Search for “BIG-IP iHealth” on F5.com

• iHealth Datasheet

• F5 Technews

• F5 DevCentral community

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Demo

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Familiar interface

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BIG-IP iHealth Viewer

• Utilizes data gathered from the qkview utility

• Displays clear summaries

• Hardware

• Software

• Failover configuration

• Licensing details

• Customizable graphs display performance metrics

• CPU usage

• throughput

• Memory

• RAM cache

• Isolate just the data you need, i.e.: specific dates and times

• Browse through a BIG-IP’s running data, using the familiar device interface

• Query within data types that include

• Configuration

• Logs

• All files

• Diagnostics

• Commands

• Network map