F2 Rapid Fire: Learning from the Experts - The Patient Voice - P. Toppings and H. Rogan

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health

The Patient Voices Network

We are all patients. We all access the health care system at some point. We have family and friends who access it as well.

The PVN is a community of BC patients, families, caregivers, and others who wish to use their experiences for positive change to the health care system.


Why do we need a network?

Patients, families, and caregivers are the experts in their own lives. They need to be engaged in decisions so that BC’s health care reflects the needs and priorities of those it serves – patients “Patients become advocates due to negative,

sometimes tragic events that they or a loved one have experienced. I am no exception.

My adversarial stance has shifted to feeling that I am part of a group of dedicated people within the system working passionately for health care change.”

Johanna PVN member, Vancouver


Patient Voices Network

Become an activated patient!As a volunteer, participate in opportunities to

have your voice heard

Over 300 volunteers across BC communities

Join the Network!Open invitation to everyone in BC

Over 1200 PVN members province-wide


Patient Voices Network Currently over 1200 members province-wide

•Register online• Receive information and updates• Receive newsletter Voices of Change • Participate in health surveys• Participate in skill building webinars


Activated PatientsOver 300 volunteers across BC communities

•Register and intake interview•Attend a one-day orientation•Sign code of conduct•Ongoing skills development &

networking •Participate collaboratively in

health care change


Types of Engagements

• Advisory committees• Focus groups• Patient journey mapping • Improvement teams• Conferences and presentations• Other health care projects


Over 600 placements to date, with partners like:

•Ministry of Health•BC Health Authorities•BC Patient Safety & Quality Council•BC Medical Association•College of Registered Nurses of BC•Canadian Medical Association•Health Council of Canada•Non-government organizations (NGOs)

Health Care Partners


When patients have a good experience with their health care and are engaged in the system, the results are:•Better safety •Better clinical outcomes •Reduced costs •Improved support for BC’s health care system •More satisfied patients and health professionals

“Having witnessed the patient’s voice in a number of situations, I would not proceed without having them in the room.

It has completely changed my way of thinking and doing business.”

Health care provider


[email protected]

T 604 742-1772; TF 1 888 742-1772

F2 Rapid Fire: Learning from the Experts - The Patient Voice - P. Toppings and H. Rogan

Health & Medicine

Transcript of F2 Rapid Fire: Learning from the Experts - The Patient Voice - P. Toppings and H. Rogan