EYE ON IT QUALIFICATIONS PACK - OCCUPATIONAL … · NSQC Clearance on 20/07/2015 ... Core Skills or...
Transcript of EYE ON IT QUALIFICATIONS PACK - OCCUPATIONAL … · NSQC Clearance on 20/07/2015 ... Core Skills or...
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Contents
1. Introduction and Contacts..….……….…….P.1
2. Qualifications Pack……….………………........P.2
3. Glossary of Key Terms ….……………..........P.4
4. NOS Units………………………..….……..………..P.6
5. Annexure: Nomenclature for QP & OS….P.56
6. Assessment Criteria………………………………P.58
technology consul t ing
OS describe what individuals need to do, know and understand in order to carry out a particular job role or function
OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding
Life Sciences Sector
Skill Development
Council
13, Palam Marg, 3rd
Floor, Vasant Vihar,
New Delhi, 110057
Phone No.: +91 11
41042407/408
E-mail: [email protected]
EYE ON IT
Current Industry Trends
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SOFTWARE
Monthly Picks
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Introduction
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QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LIFE SCIENCES INDUSTRY
Qualifications Pack-SCM Executive- Life Sciences SECTOR: LIFE SCIENCES
SUB-SECTOR: PHARMACEUTICAL AND BIOPHARMACEUTICAL
OCCUPATION: SUPPLY CHAIN
REFERENCE ID: LFS/Q0610
ALIGNED TO: NCO-2004/ NIL
SCM Executive: The individual is responsible for activities related to purchasing, warehousing and distribution activities to limit costs and improve efficiency. He /She is also responsible for ensuring that the company is protected by appropriate inbound and outbound contracting and licensing of products and services.
Brief Job Description: SCM Executive is responsible for monitoring operations of
warehouses, assissting in negotiating and managing contracts with suppliers, in
streamlining the various functions of supply chain management, in monitoring
supplies at storage locations and facilities, in identifying suppliers, verifying their
capabilities and analyzing the performance.
Personal Attributes: The individual should have good knowledge of the Pharmaceutical industry. He/ she should have excellent negotiation skills He/she should be well versed with contracting terms.
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LIFE SCIENCES INDUSTRY
Qualifications Pack For SCM Executive
– Life Sciences
Qualifications Pack Code LFS/Q0610
Job Role SCM Executive – Life Sciences
Credits(NSQF) TBD Version number 1.0
Sector Life Sciences Drafted on 15/12/14
Sub-sector
Pharmaceutical and
Biopharmaceutical
Last reviewed on 26/03/15
Occupation Supply chain Next review date 01/06/17
NSQC Clearance on 20/07/2015
Job Role SCM Executive – Life Sciences
Role Description
Responsible for monitoring operations of warehouses,
assissting in negotiating and managing contracts with
suppliers, in streamlining the various functions of supply chain
management, in monitoring supplies at storage locations and
facilities, in identifying suppliers, verifying their capabilities
and analyzing the performance.
NSQF level
Minimum Educational Qualifications
Maximum Educational Qualifications
4
BBA/ B.Tech / B.Sc in a related discipline
Master’s degree in business with specialization in material
management/ Masters in a related discipline, certification in
SCM
Training
(Suggested but not mandatory) On the job training
Minimum Job Entry Age 20 Years
Experience
0-2 years
Job
Det
ails
Qualifications Pack For SCM Executive
- Life Sciences
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Applicable National Occupational
Standards (NOS)
Compulsory:
1. LFS/N0624: Monitor operations of warehouses
2. LFS/N0629: Assist in negotiating and managing contracts with suppliers
3. LFS/N0630: Assist in streamlining the various functions of supply chain management
4. LFS/N0625: Monitor supplies at storage locations and facilities
5. LFS/N0631: Assist in Identifying suppliers, verifying their capabilities and analyzing the performance
6. LFS/N0613: Provide analytical support for supply chain management
7. LFS/N0627: Coordinate with manager and team members for efficient supply chain management
8. LFS/N0628: Ensure regulatory compliance and exchange of information for licensing purposes
9. LFS/N0102: Carry out reporting and documentation
Optional:
N.A.
Performance Criteria As described in the relevant OS units
Qualifications Pack For SCM Executive
- Life Sciences
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Keywords /Terms Description
Core Skills/Generic
Skills
Core Skills or Generic Skills are a group of skills that are key to learning
and working in today's world. These skills are typically needed in any work
environment. In the context of the NOS, these include communication
related skills that are applicable to most job roles.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate NOS they are looking for.
Function
Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional analysis
and form the basis of NOS.
Job role
Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Knowledge and
Understanding
Knowledge and Understanding are statements which together specify the
technical, generic, professional and organisational specific knowledge that
an individual needs in order to perform to the required standard.
National Occupational
Standards (NOS)
NOS are Occupational Standards which apply uniquely in the Indian
context.
Occupation
Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Organisational Context
Organisational Context includes the way the organisation is structured and
how it operates, including the extent of operative knowledge managers
have of their relevant areas of responsibility.
Performance Criteria
Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.
Qualifications Pack(QP)
Qualifications Pack comprises the set of NOS, together with the
educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Def
init
ion
s
Qualifications Pack For SCM Executive
- Life Sciences
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Qualifications Pack
Code
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.
Scope
Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on the quality of performance required.
Sector Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-Sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Sub-functions
Sub-functions are sub-activities essential to fulfil the achieving the
objectives of the function.
Technical Knowledge
Technical Knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.
Unit Code
Unit Code is a unique identifier for an NOS unit, which can be denoted
with an ‘N’.
Unit Title
Unit Title gives a clear overall statement about what the incumbent should
be able to do.
Qualifications Pack For SCM Executive
- Life Sciences
6 | P a g e
Keywords /Terms Description
NOS National Occupational Standard(s)
NSQF National Skill Qualifications Framework
NCO-2004 National Classification of Occupations-2004
OS Occupational Standard(s)
QP Qualifications Pack
SAP System Application and Products
PPC Product Planning and Control
SOP Standard Operating Procedure
APICS American Production and Inventory Control Society
CIPM/ CSCP Certificate of Inventory and Product Management/ Certified Supply Chain
Professional
Acr
on
yms
LFS/N0624 : Monitor operations of warehouses
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National Occupational
Standards
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive for monitoring daily operations of warehouses,
monitoring the performance levels of Warehouses and conducting periodic audits
of stock levels.
LFS/N0624 : Monitor operations of warehouses
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Unit Code LFS/N0624
Unit Title(Task) Monitor operations of warehouses
Description This OS is about a SCM Executive monitoring daily operations of warehouses, monitoring
the performance levels of warehouses and conducting periodic audits of stock levels.
Scope
The unit/ task covers the following:
Monitoring daily operations of warehouses
Monitoring the performance levels of warehouses
Conducting periodic audits of stock levels
Performance Criteria (PC) w.r.t. the Scope
Element
Performance Criteria
Monitoring daily
operations of
warehouses
To be competent, the user/individual on the job must be able to:
PC1. monitor daily operation of warehouses, as per the SOPs and service levels agreed
between the Company and Customers
Monitoring the performance levels of warehouses
PC2. monitor the performance levels of warehouses and ensure safety and security
Conducting periodic audits of stock levels
PC3. conduct periodic audits of stock levels at warehouses to ensure high level of
stock accuracy
PC4. maintain and dispatch stock on a regular basis
PC5. coordinate with various locations for timely stock transfer
PC6. ensure stock reconciliation between the computer system and physical stock
Knowledge and Understanding (K)
A. Organisational Context (Knowledge of the Company/ Organization and its processes)
The user/individual on the job needs to know and understand:
KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000), good
laboratory and manufacturing practices
KA2. organizational coding system of finished materials, compounds and the company
manual
KA3. implications of not adhering to quality control procedures
KA4. quality and damage checks to be performed and importance of the same
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LFS/N0624 : Monitor operations of warehouses
9 | P a g e
KA5. importance of identifying non-conforming products
KA6. risk and impact of not following defined procedures/work instructions
KA7. escalation matrix for reporting identified issues
KA8. method of reporting incidents where standard operating procedures are not
followed
KA9. implications (impact on internal/external customers) of defective products,
materials or components
KA10. the reason and impact of the occurrence of problems
KA11. measures, steps and possible solutions that have been taken/identified to address
the previous problems
KA12. correct methods for carrying out corrective actions outlined for each problems
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management, operations and business
KB2. all the topics covered in the APICS CPIM/CSCP certification
KB3. how to use database, spreadsheet, statistics, and logistics software packages
KB4. available contracts, tariffs and governments import/export regulation policy
KB5. concepts of the supply chain and their application (e.g. just in time, material
requirement planning)
KB6. best practices followed in supply chain management, especially inside the retail
industry segment
KB7. principles of lean six sigma and standard project management processes
KB8. working and use of ERP platforms
KB9. how to use an integrated planning tool such as SAP SCM
KB10. licensing and legal language
KB11. legal and contracting procedures
Skills (S)
A. Core Skills/ Generic Skills
Writing skills
The user/ individual on the job needs to know and understand how to:
SA1. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail
SA2. maintain proper and concise records as per given format
Reading skills
LFS/N0624 : Monitor operations of warehouses
10 | P a g e
The user/individual on the job needs to know and understand how to:
SA3. read images, graphs, diagrams SA4. use and interpret the various coding systems as per company norms
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioral skills required to support the small group
activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. disclose information only to those who have the right and need to know it SA9. communicate confidential and sensitive information discretely to authorized
person as per the SOP SA10. communicate with people in a proper form and manner and use language that is
open and respectful SA11. effectively negotiate the quality, quantity and price
B. Professional Skills
Problem Solving
The user/individual on the job needs to know and understand how to:
SB1. deal with a colleague individually, depending on the type of concern SB2. create an understanding and reach mutually agreed compromises SB3. resolve any difficulties in relationships with colleagues , in a way that preserves
goodwill and trust SB4. communicate, solve conflicts, and negotiate on behalf of the team and company SB5. apply problem-solving approaches in different situations
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB6. develop specific goals and plans to priorities SB7. organize and accomplish work SB8. follow up with other members to evaluate progress, give constructive feedback and
praise to others for work well done SB9. work effectively within demanding timelines SB10. organize and plan time for specific activities SB11. work with minimal supervision SB12. effectively delegate and lead without authority
Critical Thinking
The user/individual on the job needs to know and understand how to:
LFS/N0624 : Monitor operations of warehouses
11 | P a g e
NOS Version Control
SB13. spot and communicate potential areas of disruptions to work process and report the same
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB14. apply statistics to data SB15. use basic computer applications/software SB16. use the existing data to arrive at specific data points SB17. apply skills of estimation and forecasting
Decision Making
The user/individual on the job needs to know and understand how to:
SB18. identify anomalies in data SB19. make decisions on suitable courses of action
Customer Centricity
Not Applicable
NOS Code LFS/N0624
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical and
Biopharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0629 : Assist in negotiating and managing contracts with suppliers
12 | P a g e
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive for assisting in negotiating contracts, obtaining
information on contracts and contracting related documentation.
National Occupational
Standards
LFS/N0629 : Assist in negotiating and managing contracts with suppliers
13 | P a g e
Unit Code LFS/N0629
Unit Title(Task) Assist in negotiating and managing contracts with suppliers
Description This OS unit is about a SCM Executive assisting in negotiating contracts, obtaining
information on contracts and contracting related documentation.
Scope
The unit/ task covers the following:
Assist in Negotiating Contracts
Obtain information on contracts
Contract related documentation
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Assist in Negotiating
Contracts
To be competent, the user/individual on the job must be able to:
PC1. obtain required data/information from appropriate people to set up, update
suppliers accounts and clarify any issues with the data/information either from
the procurement team or directly with suppliers, as required
PC2. assist in payment coordination
Obtain information on contracts
PC3. obtain information on contracts from suppliers
PC4. confirm from suppliers that the details held in their master records are correct
PC5. obtain information and clarification from the appropriate people for the details
of the contract
Contract related documentation
PC6. assist in correct compilation of all pages and parts of the contract
PC7. assist in obtaining required data/information to check the legal validity and time
period of contracts
PC8. coordinate with contract manufacturers and suppliers for the required
international shipping and commercial documents
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the Company/ Organization and its processes)
The user/individual on the job needs to know and understand:
KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000) and
good laboratory and manufacturing practices
KA2. importance of identifying non-conforming products
KA3. risk and impact of not following defined procedures/work instructions
Nat
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ccu
pat
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al S
tan
dar
d
LFS/N0629 : Assist in negotiating and managing contracts with suppliers
14 | P a g e
KA4. escalation matrix for reporting identified issues
KA5. importance of complete and accurate documentation
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management, operations and business KB2. different market players and their relationship with vendors KB3. how to use database, spreadsheet, statistics, and logistics software packages KB4. available contracts, tariffs and governments import/export regulation policy
KB5. concepts of supply chain management and their application (e.g. just in time, material requirement planning)
KB6. best practices followed in supply chain management, especially inside the retail industry segment
Skills (S)
A. Core Skills/ Generic Skills
Writing skills
The user/ individual on the job needs to know and understand how to:
SA1. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail
SA2. maintain proper and concise records as per given format
Reading skills
The user/individual on the job needs to know and understand how to:
SA3. read images, graphs, diagrams SA4. use and interpret the various coding systems as per company norms
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioral skills required to support the small group
activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. disclose information only to those who have the right and need to know it SA9. communicate confidential and sensitive information discretely to authorized
person as per the SOP communicate with people in a proper form and manner and use language that is open and respectful
SA10. effectively negotiate the quality, quantity and price
Problem Solving
LFS/N0629 : Assist in negotiating and managing contracts with suppliers
15 | P a g e
B. Professional Skills
The user/individual on the job needs to know and understand how to:
SB1. deal with a colleague individually, depending on the type of concern SB2. create an understanding and reach mutually agreed compromises SB3. resolve any difficulties in relationships with colleagues , in a way that preserves
goodwill and trust SB4. communicate, solve conflicts, and negotiate on behalf of the team and company
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB5. develop specific goals and plans to priorities SB6. organize and accomplish work SB7. follow up with other members to evaluate progress, give constructive feedback
and praise to other for work well done SB8. work effectively within demanding timelines SB9. organize and plan time for specific activities SB10. work with minimal supervision SB11. effectively delegate and lead without authority
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB12. spot and communicate potential areas of disruptions to work process and report the same
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB13. apply statistics to data SB14. use basic computer applications/software SB15. use the existing data to arrive at specific data points SB16. apply skills of estimation and forecasting
Decision Making
Not Applicable
Customer Centricity
Not Applicable
LFS/N0629 : Assist in negotiating and managing contracts with suppliers
16 | P a g e
NOS Version Control
NOS Code LFS/N0629
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical and
Biopharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0630 : Assist in streamlining the various functions of supply chain management
17 | P a g e
National Occupational
Standard
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive for aligning the supply chain activities, improving
systems development and commercial understanding and assisting in managing
orders & potential challenges.
LFS/N0630 : Assist in streamlining the various functions of supply chain management
18 | P a g e
Unit Code LFS/N0630
Unit Title(Task) Assist in streamlining the various functions of supply chain management
Description This OS unit is about the SCM Executive aligning the supply chain activities, improving
systems development and commercial understanding and assisting in managing
orders & potential challenges
Scope
The unit/ task covers the following:
Alignment of supply chain activities
Systems Development and Commercial Understanding
Assist in managing orders & potential challenges Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Alignment of supply
chain activities
To be competent, the user/individual on the job must be able to:
PC1. work closely with planners
PC2. analyse the movement of imported goods into the branches to optimize service
at the lowest transportation cost
PC3. direct the movement of imported goods to the various branches
PC4. balance the inventory levels of imported goods across the branch network
PC5. assist in reporting issues and analysing reports to identify issues with import
supply chain
PC6. coordinate appropriate methods to distribute products to branches in a cost
effective manner
PC7. work closely with demand planning to understand demand fluctuations or
issues
PC8. assist in processing and resolving issues via the SAP APO system
PC9. assist in setting up special logistics arrangements as needed for the delivery of
goods
PC10. work closely with domestic expeditor responsible for branch deployment to provide direction on specific deployments targeted at improved service
Systems Development
and Commercial
Understanding
PC11. assist in review and development of current supply chain systems
PC12. ensure all current systems are managed in the most efficient way
PC13. ensure a pro-active approach at all times within the role, keeping a commercial
focus
PC14. report any areas of potential concern to the right people within the department
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LFS/N0630 : Assist in streamlining the various functions of supply chain management
19 | P a g e
Manage Orders & Potential Challenges
PC15. ensure that any inconsistencies with orders are resolved in a timely manner
PC16. provide suggestions for improvement to ensure cost minimization and control
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the Company/ Organization and its processes)
The user/individual on the job needs to know and understand:
KA1. importance of identifying non-conforming products
KA2. risk and impact of not following defined procedures/work instructions
KA3. escalation matrix for reporting identified issues
KA4. methods of maintaining records and implications of non-maintenance of
the same
KA5. impact of various practices on cost, quality, productivity, delivery and safety
KA6. pharmacokinetics guidance documents, GMP and GCP documentation and
pharmaceutical quality systems
KA7. method of reporting incidents where standard operating procedures are
not followed
KA8. importance of quality control procedures
KA9. characteristics of the materials
KA10. implications (impact on internal/external customers) of defective
products, materials or components
KA11. the reason and impact of the occurrence of problems
KA12. measures, steps and possible solutions that have been taken/identified to
address the previous problems
KA13. correct methods for carrying out corrective actions outlined for each
problem
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management, operations and business
KB2. different market players and their relationships with vendors
KB3. how to use database, spreadsheet, statistics, and logistics software packages
KB4. available contracts, tariffs and governments import/export regulation policy
KB5. concepts of supply chain management and their application (e.g. just in time,
material requirement planning)
KB6. best practices followed in supply chain management, especially inside the
retail industry segment
KB7. how to use an integrated planning tool such as SAP SCM
LFS/N0630 : Assist in streamlining the various functions of supply chain management
20 | P a g e
KB8. licensing and legal language
KB9. legal and contracting procedures
Skills (S)
Writing Skills
A. Core Skills/
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. maintain proper and concise records as per given format SA2. record and communicate details of work done to appropriate people using
written/typed report or computer based record/electronic mail
Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read manuals, SOPs, health and safety instructions, memos, reports, job cards etc.
SA4. read images, graphs and diagrams
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioural skills required to support the small group
activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that
is open and respectful SA10. demonstrate ability to establish rapport and effective working relationships
with business partners, department leadership and peers
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. act objectively, rather than impulsively or emotionally when faced with difficult/stressful or emotional situations
SB2. deal with a colleague individually, depending on the type of concern
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. develop specific goals and plans according to priorities SB4. organize and accomplish work
LFS/N0630 : Assist in streamlining the various functions of supply chain management
21 | P a g e
SB5. follow up with other members to evaluate progress, give constructive feedback and praise to other for work well done
SB6. effectively delegate and lead without authority
Problem Solving
The user/individual on the job needs to know and understand how to:
SB7. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust
SB8. present findings in a good way SB9. communicate, solve conflicts, and negotiate on behalf of the team and
company
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. spot and communicate potential areas of disruptions to work process and report the same
SB11. identify anomalies, and report to the supervisors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB12. pay attention to detail SB13. use the existing data to arrive at specific conclusions/ data points SB14. use the existing data points to generate required reports for business
Customer Centricity
Not Applicable
LFS/N0630 : Assist in streamlining the various functions of supply chain management
22 | P a g e
NOS Version Control
NOS Code LFS/N0630
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical and
Biopharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0625 : Monitor supplies at storage locations and facilities
23 | P a g e
National Occupational
Standards
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive for monitoring information on the supplies being
stored, monitoring the location and condition of the supplies being stored and
monitoring and ensuring smooth flow of the supplies activities.
LFS/N0625 : Monitor supplies at storage locations and facilities
24 | P a g e
Unit Code LFS/N0625
Unit Title(Task) Monitor supplies at storage locations and facilities
Description This OS unit is about the SCM Executive monitoring information on the supplies being
stored, monitoring the location and condition of the supplies being stored and
monitoring and ensuring smooth flow of the supplies activities
Scope
The unit/ task covers the following:
Monitor information on the supplies being stored
Monitor the location and condition of the supplies being stored
Monitoring and ensuring smooth flow of the supplies activities Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Information supplies To be competent, the user/individual on the job must be able to:
PC1. monitor inventory levels
PC2. identify specifications and quality of supplies in the storage locations and
facilities
PC3. track quantity and delivery schedules of supplies
PC4. access suitable sources of data to follow up on the supplies
Monitor storage
location
PC5. monitor the supplies being stored at regular intervals
PC6. obtain required data/information from appropriate sources to set up and
update records of supplies
PC7. identify issues with the records of supplies being stored and clarify these with
appropriate people
PC8. provide results according to agreed schedules to divisional/block head
Ensuring smooth flow
of supplies
PC9. use supply chain management systems
PC10. comply with organization’s policies, procedures, guidelines
Knowledge and Understanding (K)
A. Organisational
Context (Knowledge of the Company/ Organisation and
The user/individual on the job needs to know and understand:
KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-
18000)and good laboratory and manufacturing practices
KA2. organizational coding system of finished materials, compounds and company
manual
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its processes) KA3. implications of not adhering to quality control procedures
KA4. quality and damage checks to be performed and importance of the same
KA5. quality control procedures followed by the company and importance of the
same
KA6. importance of identifying non-conforming products
KA7. risk and impact of not following defined procedures/work instructions
KA8. escalation matrix for reporting identified issues
KA9. records to be maintained and implications of non-maintenance of the same
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management, operations and business
KB2. different market players and their relationships with vendors
KB3. all the topics covered in the APICS CPIM/CSCP certification
KB4. how to use database, spreadsheet, statistics, and logistics software packages
KB5. available contracts, tariffs and governments import/export regulation policy
KB6. concepts of supply chain management and their application (e.g. just in time,
material requirement planning)
KB7. best practices followed in supply chain management
KB8. principles of lean six sigma and standard project management processes
KB9. working and use of ERP platforms
KB10. how to use an integrated planning tool such as SAP SCM
KB11. licensing and legal language
KB12. legal and contracting procedures
Skills (S)
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. maintain proper and concise records as per the given format SA2. record and communicate details of work done to appropriate people using
written/typed report or computer based record/electronic mail
Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read manuals, SOPs, health and safety instructions, memos, reports, job cards etc.
SA4. read images, graphs and diagrams
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate with upstream and downstream teams
LFS/N0625 : Monitor supplies at storage locations and facilities
26 | P a g e
SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioural skills required to support the small group
activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that
is open and respectful SA10. demonstrate ability to establish rapport and effective working relationships
with business partners, department leadership and peers
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. act objectively , rather than impulsively or emotionally when faced with difficult/stressful or emotional situations
SB2. deal with a colleague individually, depending on the type of concern
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. develop specific goals and plans to priorities SB4. organize and accomplish work SB5. follow up with other members to evaluate progress, give constructive feedback
and praise to others for work well done SB6. effectively delegate and lead without authority SB7. use coordination skills to monitor supplies across locations
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust
SB9. present findings in a good way SB10. communicate, solve conflicts, and negotiate on behalf of the team and
company
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. spot and communicate potential areas of disruptions to work process and report the same
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB12. pay attention to detail SB13. use the existing data to arrive at specific conclusions/ data points SB14. use the existing data points to generate required reports for business
LFS/N0625 : Monitor supplies at storage locations and facilities
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NOS Version Control
Customer Centricity
Not Applicable
NOS Code LFS/N0625
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0631 : Assist in Identifying suppliers, verifying their capabilities and analyzing the performance
28 | P a g e
National Occupational
Standards
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive for confirming required supplies and collecting data
and assessing suppliers capabilities.
LFS/N0631 : Assist in Identifying suppliers, verifying their capabilities and analyzing the performance
29 | P a g e
Unit Code LFS/N0631
Unit Title(Task) Assist in identifying suppliers, verifying their capabilities and analysing the
performance
Description This OS unit is about the SCM Executive confirming required supplies and collecting data
and assessing suppliers capabilities
Scope
The unit/ task covers the following:
Confirmation of required supplies
Data collection and assessment of suppliers capabilities
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Confirmation of
required supplies
To be competent, the user/individual on the job must be able to:
PC1. identify specifications of quality and quantity of supplies required from the
manufacturing / production division
PC2. identify potential suppliers for the requirements
PC3. compare the prices of potential suppliers and track volatility of prices
PC4. check historic data for past suppliers and their performance
PC5. identify any cancellation of contracts with any suppliers and reason for the
same
PC6. identify specifications of delivery schedules and other requirements to reduce
cost and uninterrupted production
PC7. clarify information if necessary from appropriate people
Data collection and
assessment of
suppliers capabilities
PC8. access suitable sources of information to identify past suppliers and their
performance
PC9. use appropriate analysis methods and procedures to analyse their
performance
PC10. check information using methods specified by the organisation
PC11. identify problems as soon as possible
PC12. provide results according to agreed schedules
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the Company/ Organization and
The user/individual on the job needs to know and understand:
KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000)
and good laboratory and manufacturing practices
KA2. implications of not adhering to quality control procedures
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its processes) KA3. implications (impact on internal/external customers) of defective products,
materials or components
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management, operations and business
KB2. different market players and their relationship with vendors
KB3. concepts of supply chain management and their application (e.g. just in time,
material requirement planning)
KB4. best practices followed in supply chain management
KB5. understand Good Manufacturing Practices (GMP) requirement of vendors
Skills (S)
A. Core Skills/ Generic Skills
Writing skills
The user/ individual on the job needs to know and understand how to:
SA1. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail
SA2. maintain proper and concise records as per given format SA3. write reports
Reading and Understanding Skills
The user/individual on the job needs to know and understand how to:
SA4. read manuals, SOPs, health and safety instructions, memo SA5. read images, graphs, diagrams SA6. use and interpret the various coding systems as per company norms
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. communicate with upstream and downstream teams SA8. communicate with job owners like sample originating section, supplier etc. SA9. communicate with people in a proper form and manner and use language
that is open and respectful SA10. resolve any difficulties in relationships with colleagues, in a way that
preserves goodwill and trust SA11. maintain confidentiality of information and data SA12. communicate clearly and timely and its importance for trust building
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. act objectively, rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations
SB2. spot and communicate potential areas of disruptions to work process and
LFS/N0631 : Assist in Identifying suppliers, verifying their capabilities and analyzing the performance
31 | P a g e
report the same
SB3. deal with a colleague individually, depending on the type of concern
SB4. display emotional intelligence and communication skills that facilitate in
decision making and execution
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB5. develop specific goals and plans according to priorities
SB6. organize and accomplish work
SB7. follow up with other members to evaluate progress, give constructive
feedback and praise to others for work well done
SB8. take responsibility for completing one’s own work assignment
SB9. take initiative to enhance/learn skills in one’s area of work
SB10. learn from experience in a range of settings and scenarios and the capacity to
reflect on and analyse one’s learning
SB11. work with minimal supervision
SB12. be open to new ways of doing things
SB13. effectively delegate and lead without authority
Problem Solving
The user/individual on the job needs to know and understand how to:
SB14. communicate, solve conflicts, and negotiate on behalf of the team and
company
SB15. deal with a colleague individually, depending on the type of concern
SB16. think through the problem, evaluate the information and take necessary
actions to resolve the issues
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB17. spot and communicate potential areas of disruptions to work process and report the same
Analytical Thinking
Not Applicable
Customer Centricity
Not Applicable
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NOS Version Control
NOS Code LFS/N0631
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0613 : Provide analytical support for supply chain management
33 | P a g e
National Occupational
Standards
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive to provide analytical support for supply chain
management processes with the help of data collected and suggest changes.
LFS/N0613 : Provide analytical support for supply chain management
34 | P a g e
Unit Code LFS/N0613
Unit Title(Task) Provide analytical support for supply chain management
Description This OS is about a SCM Executive performing analysis of supply chain management
processes by the help of data collected and performing analysis on the same
Scope
The unit/ task covers the following:
Analyse the supply chain management processes
Data collection and analysis
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Analyse the supply
chain management
processes
To be competent, the user/individual on the job must be able to:
PC1. analyse and recommend improvements to all internal procedures and implement the same
PC2. establish role and responsibilities in providing analytical support for supply chain management
PC3. obtain confirmation from relevant employees and define the objective of the study
Data collection and
analysis
PC4. access suitable sources of data
PC5. sort and collate relevant data for the analysis
PC6. use appropriate analysis methods and procedures
PC7. identify potential and actual glitches and the causes for the same
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the Company/ Organization and its processes)
The user/individual on the job needs to know and understand:
KA1. organizational coding system of finished materials, compounds and the company manual
KA2. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000) and good laboratory and manufacturing practices
KA3. procedure for material disposal, importance of appropriate disposal of materials and implications of not following the material disposal procedure
KA4. importance of identifying non-conforming products and storage of the same KA5. implications (impact on internal/external customers) of defective products,
materials or components KA6. the reason and impact of the occurrence of problems KA7. measures, steps and possible solutions that have been taken/identified to
address the previous problems
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B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management and their application (e.g. just in time, material requirement planning)
KB2. best practices followed in supply chain management
Skills (S)
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. maintain proper and concise records as per given format SA2. record and communicate details of work done to appropriate people using
written/typed report or computer based record/electronic mail
Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read manuals, SOPs, health and safety instructions, memos, reports, job cards etc.
SA4. read images, graphs and diagrams
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioural skills required to support the small
group activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that
is open and respectful SA10. demonstrate ability to establish rapport and effective working relationships
with business partners, department leadership and peers
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. act objectively, rather than impulsively or emotionally when faced with difficult/stressful or emotional situations
SB2. deal with a colleague individually, depending on the type of concern
Plan and Organize
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36 | P a g e
The user/individual on the job needs to know and understand how to:
SB3. develop specific goals and plans according to priorities SB4. organize and accomplish work SB5. follow up with other members to evaluate progress, give constructive
feedback and praise to other for work well done SB6. effectively delegate and lead without authority
Problem Solving
The user/individual on the job needs to know and understand how to:
SB7. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust
SB8. present findings in a good way SB9. communicate, solve conflicts, negotiate on behalf of the team and company
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. spot and communicate potential areas of disruptions to work process and report the same
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB11. pay attention to detail SB12. use the existing data to arrive at specific conclusions/ data points SB13. use the existing data points to generate required reports for business
Customer Centricity
Not Applicable
LFS/N0613 : Provide analytical support for supply chain management
37 | P a g e
NOS Version Control
NOS Code LFS/N0613
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical and
Biopharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0627 : Coordinate with manager and team members for efficient supply chain management
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National Occupational
Standards
Overview
This NOS unit is about the Maintenance Supervisor coordinating with manager
and team members for efficient supply chain management co-ordinate with manager
and team members for efficient supply chain management
LFS/N0627 : Coordinate with manager and team members for efficient supply chain management
39 | P a g e
Unit Code LFS/N0627
Unit Title(Task) Coordinate with manager and team members for efficient supply chain
management
Description This NOS unit is about the SCM Executive coordinating with manager and with team
members and interacting with Internal and External people.
Scope
The unit/ task covers the following:
Coordinating with manager
Coordinating with team members
Interaction with Internal and External people
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Coordination with
manager
To be competent, the user/individual on the job must be able to:
PC1. receive work instructions from the reporting manager
PC2. investigate, bring to the manager’s attention and suggest possible solutions to
problems arising within the working domain of business development
Coordination with
team members
PC3. work as a team with colleagues and share work as per their or own work load
and skills
PC4. communicate and discuss work flow related difficulties in order to find
solutions with mutual agreement
Interaction with
Internal and External
people
PC5. assist in collaborating with quality heads to ensure the effectiveness of
existing processes and to incorporate improvements, if any
PC6. assist in collaborating with department Heads of the SAP Cell, Stores,
Dispatch, PPC (Production, Planning & Control), Support- Materials, Total Cost
Management Control to gather critical information, facts and data from the
business
PC7. assist in collaborating with front line sales/commercial business heads to
ensure demand consolidation, validation and thereafter suggest corrections
PC8. maintain long term relationships with the vendors and contractors and ensure
that all company policies and procedures are followed
Knowledge and Understanding (K)
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A. Organizational Context (Knowledge of the Company/ Organization and its processes)
The user/individual on the job needs to know and understand:
KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000)
KA2. procedures for material disposal, importance of appropriate disposal of
material and implications of not following the material disposal procedure
KA3. risk and impact of not following defined procedures/work instructions
KA4. escalation matrix for reporting identified issues, hazards and breakage
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management and their application (e.g. just in time, material requirement planning)
KB2. best practices followed in supply chain management, especially inside the retail industry segment
KB3. regulations prevalent in the industry KB4. licensing activities KB5. implications of errors on licensing KB6. importance of maintaining harmonious relationships with-in and across teams KB7. different market players
Skills (S)
A. Core Skills/ Generic Skills
Writing skills
The user/ individual on the job needs to know and understand how to:
SA1. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail
SA2. maintain proper and concise records as per the given format
Reading skills
The user/individual on the job needs to know and understand how to:
SA3. read manuals, SOPs, health and safety instructions, memo SA4. read images, graphs, diagrams SA5. use and interpret the various coding systems as per company norms
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. communicate with upstream and downstream teams SA7. communicate with job owners like sample originating section, supplier etc. SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that
is open and respectful
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41 | P a g e
SA10. communicate clearly and timely and its importance for trust building
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. display strong emotional intelligence and communication skills that facilitate in decision making and execution
SB2. analyse the available information and take timely decisions to improve coordination and increase business
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. develop specific goals and plans according to priorities SB4. organize and accomplish work SB5. follow up with other members to evaluate progress, give constructive
feedback and praise to others for work well done SB6. take responsibility for completing one’s own work assignment SB7. take initiative to enhance/learn skills in one’s area of work SB8. learn from experience in a range of settings and scenarios and the capacity to
reflect on and analyse one’s learning SB9. be open to new ways of doing things SB10. effectively delegate and lead without authority SB11. use computer/IT applications to keep track of supply chain processes Problem Solving
The user/individual on the job needs to know and understand how to:
SB12. act objectively, rather than impulsively or emotionally when faced with difficult/stressful or emotional situations
SB13. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust
SB14. communicate, solve conflicts, and negotiate on behalf of the team and company
Critical Thinking
SB15. spot and communicate potential areas of disruptions to work process and report the same
Analytical Thinking
LFS/N0627 : Coordinate with manager and team members for efficient supply chain management
42 | P a g e
Not Applicable
Customer Centricity
Not Allicable
NOS Version Control
NOS Code LFS/N0627
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical and
Biopharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0628 : Ensure regulatory compliance and exchange of information for licensing purposes
43 | P a g e
National Occupational
Standards
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive to ensure regulatory compliance and exchange of
information for licensing purposes.
LFS/N0628 : Ensure regulatory compliance and exchange of information for licensing purposes
44 | P a g e
Unit Code LFS/N0628
Unit Title(Task) Ensure regulatory compliance and exchange of information for licensing purposes
Description This OS unit is about the SCM Executive assisting in work as per the regulatory
guidelines for licensing and maintaining regulatory compliance and exchange of
information.
Scope
The unit/ task covers the following:
Assist in regulation and legislation for licensing activities
Maintain regulatory compliance
Exchange of information activities
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Assist in regulation
and legislation for
licensing activities
To be competent, the user/individual on the job must be able to:
PC1. evaluate regulations and legislations for licensing activities
PC2. maintain knowledge on all compliance trends and recommend changes for all
company processes
PC3. assist in designing strategies for businesses and resolve compliance issues and
perform research for all product competition
PC4. prepare reports for product forms and manage all communications with
licensors and perform audits
PC5. evaluate licensing agreements for license partners and assist to transmit all
reports and maintain database and reconcile the same
PC6. maintain and update distribution lists and manage correspondence with
licensed partners
Maintain regulatory
compliance
PC7. review SAP periodic reports to carry out the departmental checks in
compliance with rules and regulations and other statutory requirements
PC8. assist in reviewing updates on cost impacts, cost estimates, stock
management, feasibility analysis to carry out the departmental functions in
compliance with rules and regulations and other statutory requirements
PC9. identify variation from the regulatory guidelines and correction of the same
PC10. comply with organization’s policies, procedures, and guidelines
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LFS/N0628 : Ensure regulatory compliance and exchange of information for licensing purposes
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Exchange of
information
PC11. maintain confidentiality of strategic information
PC12. communicate information to all relevant people in timely manner
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the Company/ Organization and its processes)
The user/individual on the job needs to know and understand:
KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000)
KA2. procedures for material disposal, importance of appropriate disposal of
material and implications of not following the material disposal procedure
KA3. risk and impact of not following defined procedures/work instructions
KA4. escalation matrix for reporting identified issues, hazards and breakage
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. concepts of supply chain management and their application (e.g. just in time, material requirement planning)
KB2. principles of lean six sigma and standard project management processes KB3. working and use of ERP platforms KB4. how to use an integrated planning tool such as SAP SCM KB5. best practices followed in supply chain management, especially inside the
retail industry segment KB6. different types of licensing agreements and their relevance to the operations
of the organisation KB7. techniques and ways for cost optimisation
Skills (S)
A. Core Skills/ Generic Skills
Writing skills
The user/ individual on the job needs to know and understand how to:
SA1. maintain proper and concise records as per given format SA2. record and communicate details of work done to appropriate people using
written/typed report or computer based record/electronic mail
Reading skills
The user/individual on the job needs to know and understand how to:
SA3. read manuals, SOPs, health and safety instructions, memos, reports, job cards etc.
SA4. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail
SA5. read images, graphs, diagrams
LFS/N0628 : Ensure regulatory compliance and exchange of information for licensing purposes
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Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. communicate with upstream and downstream teams SA7. communicate with job owners like production manager, regional sales
manager, etc. SA8. disclose information only to those who have the right and need to know it SA9. communicate confidential and sensitive information discretely to authorized
person as per the SOP SA10. communicate with people in a proper form and manner and use language
that is open and respectful SA11. maintain confidentiality of information and data SA12. demonstrate ability to establish rapport and effective working relationships
with business partners, department leadership and peers
B. Professional Skills
Decision making
The user/individual on the job needs to know and understand how to:
SB1. spot and communicate potential areas of disruptions to work process and report the same
SB2. deal with a colleague individually, depending on the type of concern SB3. collaborate with others when making decisions
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB4. develop specific goals and plans according to priorities SB5. organize and accomplish work SB6. follow up with other members to evaluate progress, give constructive
feedback and praise to others for work well done SB7. effectively delegate and lead without authority
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust
SB9. present findings in a good way SB10. communicate, solve conflicts, negotiate on behalf of the team and company
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply statistics to data SB12. pay attention to detail
LFS/N0628 : Ensure regulatory compliance and exchange of information for licensing purposes
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Critical Thinking
Not Applicable
Customer Centricity
Not Applicable
NOS Version Control
NOS Code LFS/N0628
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceutical and
Biopharmaceutical Last reviewed on 26/03/15
Occupation Supply Chain Next review date 01/06/17
LFS/N0102 : Carry out reporting and documentation
48 | P a g e
National Occupational
Standards
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of a SCM Executive for reporting and recording of
data/problem/incidents etc. and to maintain information security.
LFS/N0102 : Carry out reporting and documentation
49 | P a g e
Unit Code LFS/N0102
Unit Title
(Task) Carry out reporting and documentation
Description This OS is about a SCM Executivefor reporting ,recording and documentation of
data/problem/incidents etc. and to maintain information security
Scope
The unit/task covers the following:
Reporting.
Recording and documentation
Information security
Performance Criteria (PC) w.r.t. the Scope
Element
Performance Criteria
Reporting
To be competent, the user/individual on the job must be able to:
PC1. report data/problems/incidents as applicable in a timely manner
PC2. report to the appropriate authority as laid down by the company
PC3. follow reporting procedures as prescribed by the company
Recording and
documentation
PC4. identify documentation to be completed relating to one’s role
PC5. record details accurately in an appropriate format
PC6. complete all documentation within stipulated time according to company
procedure
PC7. ensure that the final document meets regulatory and compliance requirements
PC8. make sure documents are available to all appropriate authorities to inspect
Information Security PC9. respond to requests for information in an appropriate manner whilst following
organizational procedures
PC10. inform the appropriate authority of requests for information received
Knowledge and Understanding (K)
C. Organizational Context (Knowledge of the Company/ Organization and its processes)
The user/individual on the job needs to know and understand:
KA1. types of documentation in organization, importance of maintaining the same
and different methods of recording information
KA2. the importance of reporting incidents where standard operating procedures
are not followed
KA3. the importance of complete and accurate documentation
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KA4. production workflow sequences and materials demand
KA5. escalation matrix for reporting identified issues, hazards and breakage
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. methods of obtaining and interpreting records, charts, specifications, equipment manuals, history/technical support reports and other documents
Skills (S)
A. Core Skills/ Generic Skills
Writing skills
The user/ individual on the job needs to know and understand how to:
SA1. record and communicate details of work done to appropriate people using written/typed report
SA2. maintain proper records as per given format
Reading skills
The user/individual on the job needs to know and understand how to:
SA3. read manuals, SOPs, health and safety instructions, memos, reports, job cards etc.
SA4. read and interpret images, graphs, diagrams for typical product specifications, job sheets, procedures, basic machine control panels, material labels and safety information as provided
SA5. use and interpret the various coding systems as per company norms
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. disclose information only to those who have the right and need to know it SA7. communicate confidential and sensitive information discretely to authorized
person as per SOP SA8. communicate with people in a proper form and manner and use language that
is open and respectful
B. Professional Skills
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB1. pay attention to detail SB2. use automated report writing and documentation technologies
LFS/N0102 : Carry out reporting and documentation
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Critical Thinking
The user/individual on the job needs to know and understand how to:
SB3. suggest improvements(if any) in process based on experience
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB4. learn from experience in a range of settings and scenarios and the capacity to
reflect on and analyse one’s learning
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. act objectively, rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations
Decision Making
Not Applicable
Customer Centricity
Not Applicable
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NOS Version Control
NOS Code LFS/N0102
Credits(NSQF) TBD Version number 1.0
Industry Life Sciences Drafted on 15/12/14
Industry Sub-sector Pharmaceuticals,
Biopharmaceuticals Last reviewed on 26/03/15
Occupation Manufacturing, Quality,
Supply Chain, R&D Next review date 01/06/17
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Annexure
Nomenclature for QP and NOS
Qualifications Pack
9 characters
LFS / Q 0101
LFS QP Number (2 numbers)
Q denoting Qualification Pack Occupation (2 numbers)
Occupational Standard
An example of NOS with ‘N’
9 characters
LFS / N 0101
LFS OS Number (2 numbers)
Occupation (2 numbers)
N denoting National Occupational Standard
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The following acronyms/codes have been used in the nomenclature above:
Sub-Sector Range of Occupation Numbers
Pharmaceutical and Biopharmaceutical
and Contract Research 01-10
Pharmaceutical 11-20
Biopharmaceutical 21-30
Contract Research 31-40
Sequence Description Example
Three letters Industry name LFS
Slash / /
Next letter Whether QP or NOS Q/N
Next two numbers Occupation code 01
Next two numbers OS number 01
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CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role SCM Executive – Life Sciences
Qualification Pack LFS/Q0610
Sector Skill Council Life Sciences Sector Skill Development Council
Guidelines for Assessment:
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council.
Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC
will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the
SSC.
3. Individual assessment agencies will create unique question papers for theory part for each
candidate at each examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaluations for skill practical for every student
at each examination/training center based on this criteria
5. To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS
6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take
subsequent assessment on the balance NOS's to pass the Qualification Pack.
Marks Allocation
Assessment
Outcome
Assessment Criteria of Outcomes Total Marks Out Of Theory Practical
LFS/N0624
(Monitor
operations of
warehouses )
PC1. monitor daily operation of
warehouses, as per the sops
and service levels agreed
between the company and
customers 100
20 10 10
PC2. monitor the performance
levels of warehouses and
ensure safety and security 10 5 5
PC3. conduct periodic audits of
stock levels at warehouses to 20 10 10
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ensure high level of stock
accuracy
PC4. maintainand dispatch stock
on a regular basis 20 10 10
PC5. coordinate with various
locations for timely stock
transfer
20 10 10
PC6. ensure stock reconciliation
between the computer
system and physical stock
10 5 5
Total 100 50 50
LFS/N0629
(Assist in
negotiating
and managing
contracts with
suppliers)
PC1. obtain required
data/information from
appropriate people to set up,
update suppliers accounts
and clarify any issues with the
data/information either from
the procurement team or
directly with suppliers, as
required
100
10 3 7
PC2. assist in payment
coordination 10 5 5
PC3. obtain information on
contracts from suppliers 10 5 5
PC4. confirm from suppliers that
the details held in their
master records are correct
10 3 7
PC5. obtain information and
clarification from the
appropriate people for the
details of the contract
10 3 7
PC6. assist in correct compilation
of all pages and parts of the
contract
20 10 10
PC7. assist in obtaining required
data/information to check
the legal validity and time
period of contracts
20 10 10
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PC8. coordinate with contract
manufacturers and suppliers
for the required
international shipping and
commercial documents
10 5 5
Total 100 44 56
LFS/N0630
(Assist in
streamlining
the various
functions of
supply chain
management)
PC1. work closely with planners
100
5 2 3
PC2. analyse the movement of
imported goods into the
branches to optimize service
at the lowest transportation
cost
10 5 5
PC3. direct the movement of
imported goods to the
various branches
5 2 3
PC4. balance the inventory levels
of imported goods across
the branch network
10 5 5
PC5. assist in reporting issues and
analysing reports to identify
issues with import supply
chain
5 2 3
PC6. coordinate appropriate
methods to distribute
products to branches in a
cost effective manner
5 2 3
PC7. work closely with demand
planning to understand
demand fluctuations or
issues
5 2 3
PC8. assist in processing and
resolving issues via the SAP
APO system
5 2 3
PC9. assist in setting up special
logistics arrangements as
needed for the delivery of
goods
5 2 3
PC10. work closely with domestic
expeditor responsible for 5 2 3
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branch deployment to
provide direction on specific
deployments targeted at
improved service
PC11. assist in review and
development of current
supply chain systems
10 5 5
PC12. ensure all current systems
are managed in the most
efficient way
5 2 3
PC13. ensure a pro-active
approach at all times within
the role, keeping a
commercial focus
5 2 3
PC14. report any areas of potential
concern to the right people
within the department
5 2 3
PC15. ensure that any
inconsistencies with orders
are resolved in a timely
manner
5 2 3
PC16. provide suggestions for
improvement to ensure cost
minimization and control
10 5 5
Total 100 44 56
LFS/N0625
(Monitor
supplies at
storage
locations and
facilities)
PC1. monitor inventory levels
100
10 5 5
PC2. identify specifications and
quality of supplies in the
storage locations and
facilitates
20 10 10
PC3. track quantity and delivery
schedules of supplies 10 5 5
PC4. access suitable sources of
data to follow up on the
supplies
10 3 7
PC5. monitor the supplies being
stored at regular intervals 10 3 7
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PC6. obtain required
data/information from
appropriate sources to set
up and update records of
supplies
5 2 3
PC7. identify issues with the
records of supplies being
stored and clarify these with
appropriate people
10 5 5
PC8. provide results according to
agreed schedules to
divisional/block head
10 5 5
PC9. use supply chain
management systems 10 5 5
PC10. comply with organization’s
policies, procedures,
guidelines
5 2 3
Total 100 45 55
LFS/N0631
(Assist in
Identifying
suppliers,
verifying their
capabilities
and analyzing
the
performance)
PC1. identify specifications of
quality and quantity of
supplies required from the
manufacturing / production
division
100
10 5 5
PC2. identify potential suppliers
for the requirements 10 4 6
PC3. compare the prices of
potential suppliers and track
volatility of prices
10 5 5
PC4. check historic data for past
suppliers and their
performance
8 4 4
PC5. identify any cancellation of
contracts with any suppliers
and reason for the same
5 2 3
PC6. identify specifications of
delivery schedules and other
requirements to reduce cost
and uninterrupted
production
10 5 5
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PC7. clarify information if
necessary from appropriate
people
10 5 5
PC8. access suitable sources of information to identify past suppliers and their performance
8 4 4
PC9. use appropriate analysis
methods and procedures to
analyse their performance
10 5 5
PC10. check information using
methods specified by the
organisation
5 2 3
PC11. identify problems as soon as
possible 5 2 3
PC12. provide results according to agreed schedules
9 4 5
Total 100 47 53
LFS/N0613
(Provide
analytical
support for
supply chain
management)
PC1. analyse and recommend
improvements to all internal
procedures and implement
the same
100
15 7 8
PC2. establish role and
responsibilities in
providing analytical
support for supply
chain management
15 5 10
PC3. obtain confirmation from relevant employees and define the objective of the study
10 5 5
PC4. access suitable sources of data
15 7 8
PC5. sort and collate relevant data for the analysis
15 5 10
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PC6. use appropriate analysis methods and procedures
15 5 10
PC7. identify potential and actual glitches and the causes for the same
15 7 8
Total 100 41 59
LFS/N0627
(Coordinate
with manager
and team
members for
efficient
supply chain
management)
PC1. receive work instructions
from the reporting manager
100
10 5 5
PC2. investigate, bring to the
manager’s attention and
suggest possible solutions to
problems arising within the
working domain of business
development
15 5 10
PC3. work as a team with colleagues and share work as per their or own work load and skills
10 5 5
PC4. communicate and discuss
work flow related difficulties
in order to find solutions
with mutual agreement
10 5 5
PC5. assist in collaborating with
quality heads to ensure the
effectiveness of existing
processes and to incorporate
improvements, if any
15 7 8
PC6. assist in collaborating with
department Heads of the
SAP Cell, Stores, Dispatch,
PPC (Production, Planning &
Control), Support- Materials,
Total Cost Management
Control to gather critical
information, facts and data
from the business
15 7 8
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PC7. assist in collaborating with
front line sales/commercial
business heads to ensure
demand consolidation,
validation and thereafter
suggest corrections
10 5
5
5
PC8. maintain long term
relationships with the
vendors and contractors and
ensure that all company
policies and procedures are
followed
15 10
Total 100 44 56
LFS/N0628
(Ensure
regulatory
Compliance
and exchange
of information
for licensing
purposes)
PC1. evaluate regulations and
legislations for licensing
activities
100
10 5 5
PC2. maintain knowledge on all
compliance trends and
recommend changes for all
company processes
10 5 5
PC3. assist in designing strategies
for businesses and resolve
compliance issues and
perform research for all
product competition
5 2 3
PC4. prepare reports for product
forms and manage all
communications with
licensors and perform audits
10 5 5
PC5. evaluate licensing
agreements for license
partners and assist to
transmit all reports and
10 5 5
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maintain database and
reconcile the same
PC6. maintain and update
distribution lists and manage
correspondence with
licensed partners
10 5 5
PC7. review SAP periodic reports
to carry out the
departmental checks in
compliance with rules and
regulations and other
statutory requirements
5 2 3
PC8. assist in reviewing updates
on cost impacts, cost
estimates, stock
management, feasibility
analysis to carry out the
departmental functions in
compliance with rules and
regulations and other
statutory requirements
10 5 5
PC9. identify variation from the
regulatory guidelines and
correction of the same
10 5 5
PC10. comply with organization’s
policies, procedures, and
guidelines
5 2 3
PC11. maintain confidentiality of
strategic information 5 2 3
PC12. communicate information
to all relevant people in
timely manner
5 2 3
Total 100 47 53
LFS/N0102 PC1. report data/problems/incidents
as applicable in a timely manner 100 10 5 5
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(Carry out
reporting and
documentatio
n)
PC2. report to the appropriate
authority as laid down by the
company
10 5 5
PC3. follow reporting procedures as
prescribed by the company 10 4 6
PC4. identify documentation to be
completed relating to one’s role 10 4 6
PC5. record details accurately in an
appropriate format 10 4 6
PC6. complete all documentation
within stipulated time
according to company
procedure
10 5 5
PC7. ensure that the final document
meets regulatory and
compliance requirements
10 5 5
PC8. make sure documents are
available to all appropriate
authorities to inspect
10 4 6
PC9. respond to requests for
information in an appropriate
manner whilst following
organizational procedures
10 5 5
PC10. inform the appropriate
authority of requests for
information received
10 5 5
Total 100 46 54