ExterranReal Talk With Energy

Our Challenge“We are a very remote organization, with many U.S. and global sites. Some of our business happens in fi eld locations where you have no connectivity. Managing this is a lot of work, so we said, ‘Let’s bring somebody in that can manage the whole fl eet and make the changes we need to reduce costs.’”

Our Solution“We had been using Xerox as a supplier and they had been servicing us everywhere. So we presented them with our challenge. They developed a solution that is cutting our costs without decreasing our level of service and without affecting people’s ability to do their jobs. We already foresee over half a million dollars in savings.”

Our Results• Removed burden of printer maintenance

from Business Technology team, strengthening internal client service

• Half a million dollars in projected savings

• Decreased toner, ink, supply and maintenance expenditures

• Removed over 400 personal printers across multiple locations

“I don’t want to be a manager who manages the ‘break-and-fi x’ guys. I want to provide added value to my customers. And that value is related to our overall service,not repairing printers.” — Alex Costa, Business Technology Manager—

Client Support, Exterran

“I don’t see Xerox as a supplier. I see them as a partner. My Xerox rep is there for me. He understands my concerns and knows what I need. That’s how partnerships grow.” — Alex Costa, Business Technology Manager—

Client Support, Exterran

Xerox Managed Print goes the distance for Exterran.One of Exterran’s biggest operational challenges is also a major strength —it is a vastly widespread organization. A global leader in oil and gas solutions, the company has 10,000 employees in over 30 countries, with 40 sites in the U.S. alone.

The company’s widespread technology infrastructure is supported by a team of professionals in Exterran’s Client Services Group. But as enterprise print operations became harder to control and the need for printer maintenance increased, Exterran sought help from another leader—Xerox.

Getting More Mileage out of Printing“There were a lot of printers and print costs we didn’t have control over,” explains Costa. “We wanted a managed print solution that would do two things—reduce our costs and provide a solution that was actually manageable.”

“We focus on bringing in specialists to do the work we’re not specialists in. So we brought in Xerox.”Xerox had been supplying Exterran with printers for several years, proving its ability to service the company worldwide. So Exterran shared its latest issues:

“We wanted to understand how Xerox could help us manage the devices we didn’t have control over, like the ones that weren’t on our network. We also wanted to see how we could reduce costs and eliminate desktop devices.”

“The question was basically, ‘How can we rationalize this and make sure it makes sense for our customers and how do we implement and manage it?’”A Natural Resource for ValueToday, Xerox is reconfi guring Exterran’s print infrastructure and handling supplies and maintenance through Managed Print Services (MPS). According to Costa:

“We’ve already seen a decrease in the calls we receive around printing. And we’re going to save over half a million dollars.”“But there’s another number that’s not captured yet. It’s the savings we’re gaining because people in remote offi ces are no longer buying their own toner and supplies and no longer incurring their own service costs.”

The greatest personal value? “Reduced stress.”

Refi ning the Solution during RolloutAt the project’s start, Exterran was migrating to a managed PC environment and a new operating system:

“We were changing a lot of things and wanted to retain control. Most of IT is in Houston. We needed to see the changes and understand what adjustments were needed before converting the whole U.S.”

Therefore, the company introduced MPS in its Houston corporate offi ces, removing 300 printers and relocating others. Users were initially reluctant to give up their devices and afraid they’d never receive supplies. Says Costa:

“Now, with Xerox supplying all our consumables, we’re building trust with end users. They hear how successful we’ve been in other offi ces and their fear cools down.”A Partnership Creating New EnergyCosta stresses the importance of “involving end users so they understand the benefi ts, which makes it easier for them to adapt to the change.” He also encourages the support of executives to reinforce the company’s commitment. “Executive buy-in was so strong that when we started implementation, our CFO called me to ask when I was coming to pick up his printer.”

“We have a good partnership with Xerox,” concludes Costa. “We’re receiving all our supplies, we’re getting a timely response and everything is effective.”

“Best of all, I now have time to do the work I really need to do and to fi nd other ways to reduce costs and provide other services for my customers.”

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About Xerox. Xerox is the world’s leading enterprise for business process and document management. Xerox technology, expertise and services enable workplaces—from small businesses to global enterprises—to simplify the way work gets done so they operate more effectively.www.xerox.com/casestudies