External KnowledgeTechnology Internal Information Figure 1.1 The Grid Richard Susskind 2000 C.
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External Knowledge Technology Internal Information Figure 1.1 The Grid Richard Susskind 2000 C
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Transcript of External KnowledgeTechnology Internal Information Figure 1.1 The Grid Richard Susskind 2000 C.
External
KnowledgeTechnology
Internal
Information
Figure 1.1 The Grid
Richard Susskind 2000C
External
KnowledgeTechnology
Internal
Information
Figure 1.2The Quadrants
externaltechnology links
internal useof technology
internal managementof knowledge
provision of access to knowledge
C Richard Susskind 2000
Client
KnowledgeTechnology
Internal
Information
Figure 1.3The Legal Grid
client relationship systems
back-office technology internal knowledge systems
online legal services
C Richard Susskind 2000
Client
KnowledgeTechnology
Internal
Information
Figure 1.4Examples of systems
document managementpractice management
human resource managementmarketing databases
hardwarenetworks
operating systems
online financial reportingstatus reporting
deal-roomsdocument archives
electronic mail
know-how databasestemplate librariesprecedent librariesIntranet services
2nd generation web sitesvirtual lawyers
online legal guidance systemsexpert systems
C Richard Susskind 2000
Client
KnowledgeTechnology
Internal
Information
Figure 1.5Business impact
keeping basic systems runningrisk management
providing robust infrastructure
new, improved ways of delivering traditional service
efficiencyproductivity
leveraging knowledge
new service opportunitiesnew business models
turning knowledge into value
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Client
KnowledgeTechnology
Internal
Figure 1.6Electronic commerce & knowledge management
electronic commerce
knowledgemanagement
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Client
KnowledgeTechnology
Internal
Figure 1.7Firms in 1995
most major law firms
in 1995
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Client
KnowledgeTechnology
Internal
Figure 1.8Firms in 1997
most major law firms
in 1997
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Client
KnowledgeTechnology
Internal
Figure 1.9Firms in 1999
most major law firms
in 1999
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Client
KnowledgeTechnology
Internal
Figure 1.10Firms by 2005
successful law firmsby 2005
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Client
KnowledgeTechnology
Internal
Information
Figure 1.11Knowledge systems L
EGAL
METHODOLOGIES
WORK
PRODUCT
RETRIEVAL
EXPERT
SYSTEMS
I NTELLIGENT
CHECKLISTS
TEMPLATES
+
COMMENTARY
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Client
KnowledgeTechnology
Internal
Figure 1.12Strategy 1Consolidation
Strategy 1Consolidation
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Client
KnowledgeTechnology
Internal
Figure 1.13Strategy 2Putting the house in order
Strategy 2Putting the house in order
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Client
KnowledgeTechnology
Internal
Figure 1.14Strategy 3Client relationship systems
Strategy 3Client
relationshipsystems
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Client
KnowledgeTechnology
Internal
Figure 1.15Strategy 4Knowledge management
Strategy 4Knowledge
management
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Client
KnowledgeTechnology
Internal
Figure 1.16Strategy 5Legal electronic commerce
Strategy 5Legal
electroniccommerce
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Client
KnowledgeTechnology
Internal
Figure 1.17Strategy 6Entrepreneurial
Strategy 6Entrepreneurial
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Client
KnowledgeTechnology
Internal
Figure 1.18Strategy 7Progressive
Strategy 7Progressive
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Client
KnowledgeTechnology
Internal
Figure 1.19Strategy 8Complete Commitment
Strategy 8Complete
Commitment
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Client
KnowledgeTechnology
Internal
Figure 1.20Important future roles
ChiefKnowledge
Officer
ChiefTechnology
Officer
ChiefInformation
Officer
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Selection ServiceRecognition
Figure 2.1 - Today’s Client Service Chain
blatanttrigger
selection of lawyer
consultativeadvice
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Figure 2.2 - Transforming the Service elementof the Client Service Chain
unbundledservices
onlineservice
consultativeadvice
• commoditized• latent market• multi-disciplinary
• high-end, traditional
• project management • document management• legal research• strategy
Transforming the Serviceelement of the Client Service Chain
from consultativeadvice to
C Richard Susskind 2000
Figure 2.3 - Transforming the Selection elementof the Client Service Chain
selection of source of
guidance
selection of online service
selection of adviser
• assessment of need• infomediaries
• infomediaries
• infomediaries• online auctions• virtual teams
tofrom selection of lawyer
Transforming the Selectionelement of the Client Service Chain
C Richard Susskind 2000
Figure 2.4 - Transforming the Recognition elementof the Client Service Chain
blatanttrigger
proactiveservice
• infomediaries• legal audits• push technology• intelligent agents• embedded expertise• Intranet implants• business-episode based
Transforming the Recognitionelement of the Client Service Chain
blatanttrigger
from to
C Richard Susskind 2000
Selection ServiceRecognition
Figure 2.5 - Tomorrow’s Client Service Chain
blatanttrigger
selection of source of
guidance
unbundledservices
proactiveservice
selection of online service
selection of adviser
onlineservice
consultativeadvice
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Client
KnowledgeTechnology
Internal
Information
Figure 2.6Sustaining and disruptive technologies
Sustaining Sustaining
Sustaining
Disruptive
C Richard Susskind 2000
Figure 12.1Tomorrow’s Justice System
