Extending UPS WorldShip with OzLINK

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Extending UPS WorldShip

description

This OzLINK for UPS Custom Webinar covers the benefits of extending the capabilities of UPS WorldShip® by integrating it into your pick, pack, ship process. You will also learn how to Streamline fulfillment and increase accuracy, efficiency and customer satisfaction all helping you achieve a faster time to value.

Transcript of Extending UPS WorldShip with OzLINK

Page 1: Extending UPS WorldShip with OzLINK

Extending UPS WorldShip

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2U.S. Marketing / Business Planning | Confidential – For internal use only

Agenda

• Welcome

• Oz Development Introduction

• Where are the Opportunities?• Real customer ROI• Streamline pick/pack/ship• Service customer channels• Integrate & automate fulfillment

• OzLINK Solution Overview

• Q & A

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3U.S. Marketing / Business Planning | Confidential – For internal use only

Oz and UPS

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Oz Overview• Over 10,000 joint customers

• 20 years experience in shipping

• Part of UPS Ready for 10+ years

• Rapid company growth

A Solution for Every UPS Customer• Scales down and up with size of business

• Integration from Excel to Enterprise ERP

• Handle complex business rules

• Premiere customer service

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4U.S. Marketing / Business Planning | Confidential – For internal use only

Where Are the Opportunities?

Pick/PackShip

ExpandingSales

Channels

IncreasedComplexity in

Warehouse

HeightenedCustomer

Expectations

• Channels could determine UPS Service

• Growth of eCommerce (eBay, Amazon)

• Balancing P&L of shipping

• Mix of B2B, B2C processes

• Complex shipping rules

• Too much clerical/paperwork

• Low-cost, on-time shipping

• Mandates such as labels, doc, ASN

• Real time status

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5U.S. Marketing / Business Planning | Confidential – For internal use only

Shipping

Challenge:• Up to 250 shipments per day• Front office produced shipping documents• No MAS 200 & WorldShip integration • Extra data entry, duplicate address books

Products: Snack FoodsSegment: Food processingFunctional Area: Logistics

Solution:• Bidirectional integration• Eliminated 100% shipping data entry• Improve customer service

Real Customers With Real ROI

Fulfillment

Solution:• Pack validation, with serial number• Savings $24K per year• Improved customer service

Challenge:• 200-300 shipments per month• Domestic and international• Serialized equipment• 2-3 errors per month• $600-$1000 cost per error

Products: Machinery & toolsSegment: Wholesale distributionFunctional Area: Fulfillment

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6U.S. Marketing / Business Planning | Confidential – For internal use only

Fulfillment

Challenge:• 200-300 shipments per day• Multiple documents for pick/pack/ship• Legacy system performance was slow• Costly pick/ship errors ($36 per error)

Products: Gourmet FoodSegment: eCommerceFunctional Area: Fulfillment

Challenge:• 10-15 returns per day• 2 hours processing per day• Complex charge-back rules• Too much clerical paperwork• Minimal time for customers

Products: Home lightingSegment: eCommerceFunctional Area: Shipping/returns

Solution:• Integrated pack slip/UPS label• Increased fulfillment productivity by 50%• Reduced shipping errors

Solution:• Integrate RMA & UPS• Savings $17.5K per year• Reduced clerical tasks 96%

Real Customers With Real ROI

Shipping

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Extending WorldShip to Capture Opportunities

StreamlinePick/Pack

Ship

ServiceCustomerChannels

AutomateShipping

Documents

• Combine pack-list & label• Scan based pack verification• Batch shipping• Bar code scanning• Automate business rules

• Branded pack slips• Label customizations• Branded E-mail notifications• Auto-create return labels• Drop ship capabilities

• Retail compliant labels• Paperless commercial invoice• ASN• UPS Freight/BOL• UPS SurePost• UPS Mail Innovations

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• Residential• Urban area• PO Box• International

• Loyalty programs• Drop ship• Preferred service

• Weight, dims• Value• Commodity• Delivery date

Automate Advanced Business Rules

ShipmentDetails

ConsigneeOrigin/Dest

Address

OzLINKAutomate Business Rules

Service• Ground• Next Day Air• Mail Innovations• Freight• etc

Shipping Options• Return Service• Saturday Delivery• Int’l Commodity• etc

Package Options• Delivery confirmation• Flexible parcel ins.• Declared value• etc.

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Streamline Pick/Pack/Ship withCombo Packing Slip and UPS Label

Orders

Pick/Pack

& Label

Ship

Confirm

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Create Branded Pack Slips and Real-time e-mails

Branded e-mailsto improve customer service

and repeat business

Branded packing slipsFor drop ship customers

or different brands

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Automate Shipping Documents

Paperless

Invoice

Retail

ComplianceBill of Lading

International

shipments

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OzLINK Solutions Overview

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OzLINK for UPS: A Solution for Every Customer

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Degree of Integration

Value

• Rating (small package and freight)

• Address Validation

• Tracking

• Free

• Excel batch processing

• Negotiated and list rates

• Batch shipping with WorldShip

• $15.95 per month

• Pre-built integration QuickBooks, NetSuite

• 5 minutes to integrated WorldShip shipping

• $29.95 per month

• Integration to any accounting/ERP

• Customer business rules

• $99.95 per month

OzLINK for UPS

Plus

OzLINK for UPS

OzLINK for UPS

Pro

OzLINK for UPSCustom

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OzLINK Pro: Out of the BoxIntegration with UPS WorldShip

ORWorldShip

Host System:

ERP/accountingOrders

Costs &

Tracking

• Bi-directional integration• Go live in minutes• All QuickBooks editions including online• Supports all UPS services: International paperless

invoice, freight, mail innovations, SurePost, etc.

15 Day

Free Trial

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OzLINK Custom Integrates End-to-End Fulfillment

• Integrate to any host• Streamline fulfillment/operations• Handle advanced business rules• Rapid time to implement

Host System:

ERP/accounting

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OzLINK Custom Integrated with Virtually Any Host

ERP/Accounting

CRM/eCommerce Homegrown

ODBCWeb

Services

Terminal

Emulators

Batch Files XML

Legacy

Applications

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OzLINK Demo

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Solution

Demo

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Options and Next Steps

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Summary of Needs

• Is WorldShip integrated to your ERP/host?

• Do you need to automate shipping rules?

• Do you want to send a branded email notification to your customers?

• Do you drop ship on behalf of your customers?

• Do you sell through Amazon, eBay, etc?

• Do you sell to large retailers?

• Do you want to use TNT to select a shipping service?

• Do you ship UPS freight?

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Capture The Opportunity: Agile Approach

1. Review end-to-end fulfillment process for issues

2. Stack rank the issues based on ROI

3. Pick one or two top priorities, start small

4. Leverage external domain experts: UPS, OzLINK

5. Define goals & expectations

6. Align team to deliver solution

7. Use success to tackle next priority

Continuous improvement

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OzLINK Demo

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Q &A

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OzLINK for UPS: Additional Information

508-366-1969 [email protected]

upsready.ozdevelopment.com