EXPRESSION OF INTEREST (EOI) INVITING TECHNICAL … EOI-IT...EXPRESSION OF INTEREST (EOI) INVITING...

GAIL (India) Limited BUSINESS INFORMATION SYSTEM - DEPARTMENT

NOIDA

NOIDA

12.03.2020

EXPRESSION OF INTEREST (EOI)

INVITING TECHNICAL PROPOSALS FOR ENLISTMENT OF

CONSULTANTS FOR “IT RESEARCH AND ADVISORY SERVICES”

Interested reputed Consultants experienced in similar jobs are invited to submit

application in prescribed format along with necessary documents in support of their

technical and financial capabilities in order to get enlisted for the proposed job.

The completed Application form along with attachments in a sealed envelope super-

scribed with “Application for enlistment of Consultants for IT Research and

Advisory Services” may be forwarded to the address mentioned below or the same

can also be emailed to [email protected] or [email protected] within 15 days

of publication of this EOI i.e. latest by 26th March, 2020. Application received after

26th March, 2020 will not be entertained.

Consultants applying against the EOI will be screened based on the technical

proposals submitted by them in the attached template along with supporting

documents. Shortlisted consultants will only be eligible to participate in the

subsequent tendering process for engagement of consultant(s) for the project.

Brief Scope of work, Terms of engagement is indicated in the following sections.

Detailed Scope of Work, Schedule of Rates, Evaluation Methodology, Bid

Evaluation Criteria etc. will be intimated during the subsequent tendering process.

Address for Submission of Proposal & Documents

Deputy General Manager (BIS)

GAIL (India) Ltd

20th Floor, GAIL Jubilee Tower

B- 35 & 36, Sector-1

Noida-201301

Uttar Pradesh, India

Email: [email protected]

Contact no: +91-(120) 2446400/4862400 ext.11125

mailto:[email protected]

mailto:[email protected]


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SCOPE OF WORK

1. INFORMATION TECHNOLOGY (IT) IN GAIL

GAIL is an IT savvy company with all the employees having the access to E-Mail, Intranet and

Internet facilities and the PC penetration being 100%. GAIL has its own Wide Area Network

(WAN) on different media like Optical Fibre connecting most of its pan- India locations. GAIL

has made significant investments in IT infrastructure and software over the last five years in view

of the current developments in the industry and its own growth plans.

GAIL’s IT strategy follows an Integrated Approach. In today’s competitive world, IT strategy can

provide real competitive edge to companies. The company's IT initiatives are spread across all its

functional areas and the objective is to use IT to the best possible extent. Thus, we have evolved

the motto: Think Digital, Be Digital.

IT contributes directly to work efficiency and transactional efficiency, leading to cost reduction

and increased customer satisfaction. Thus, GAIL has undertaken a number of IT initiatives which

have significantly contributed to cost reduction and operational efficiency. GAIL’s IT strategy

borders on these principles in an effort to become a techno savvy and efficient company

2. Scope of Work:

The bidder shall be associated with GAIL for IT Research and Advisory services in understanding

the various technologies available, potential benefits and risks, vendor selection and evaluation,

document preparation and document review from inception till implementation of the solutions/systems in all the areas mentioned in this document.

The bidder’s analyst needs to be available and give presentation on the areas described below as

per GAIL’s requirement for the events including monthly digital day.

The bidder should provide IT Research and Advisory services in various technological and

functional areas includes but not limited to the following:

Digitalization

• The bidder shall associate with GAIL in understanding the digital strategy overview and in the

journey of digitalization by guiding and coaching GAIL on inception, effective strategy

formation, communication and implementation.

• The bidder shall support GAIL to identify the business value of digital business projects and

address the Challenges of funding and implementation.

• The bidder shall provide best practices, toolkits, vendor evaluations and other tools to support

leaders succeed with digital business initiatives.

• The bidder shall analyze and provide document for the impact of digital in organizations.

• The bidder shall support GAIL in digital scenario-planning exercises designed to help them

maintain a competitive edge through the digital reinvention and disruption currently under way

in the similar industries.

• The bidder shall have analysts in various research areas to cover all the challenges of digital

business, including its infiltration of other disciplines and technologies.

• The bidder shall help GAIL to define the emerging role of the digital business leader and in


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identifying, learning from and creating digital business moments.

• The bidder shall support GAIL to measure, track and benchmark GAIL’s digital journey.

• The bidder shall guide GAIL to identify the changes need to be made for ensuring success in digital

journey.

• The bidder shall suggest GAIL about Global best practices, new technology trends to incorporate

and in developing enterprise strategies for digital business.

• The bidder shall support GAIL in addressing the challenge of integrating people, business and

things.

IT - OT Fusion and Alignment

• The bidder shall provide business models based on IT, OT and IoT convergence.

• The bidder shall understand the technical requirements, processes and suggest GAIL about the use

of IT, OT and the IoT in digital business, Internet of Things and smart machines in asset-intensive

industries.

• The bidder shall support GAIL to create new sources of revenue and profit, reduce cost and risk by

the integration of IT, OT and IoT.

• The bidder shall support GAIL in transition to digital business.

• The bidder shall provide the expertise to integrate and manage the information generated by IT, IoT

and OT.

• The bidder shall analyze industries already making extensive use of OT and advise GAIL about the

best practices in integration of IT, OT and IoT.

ERP Optimization and Strategy

• The bidder shall provide information about various Enterprise application suites and ERP strategy

and operations

• The bidder shall assist GAIL to understand the Pre-implementation issues, Training and change

management, Post-implementation and support Issues, integration of Enterprise infrastructure and

systems integrators in ERP optimization and strategy formulation.

• The bidder shall assist GAIL to prepare and plan for their ERP optimization from a strategy

perspective.

• The bidder needs to have analysts to assist GAIL in understanding the ERP optimization needs and

to consolidate application instances and strategies to cut costs by effective utilization of ERP

modules.

• The bidder shall share the road map for migration into SAP HANA in line with the industry trends.

• The bidder shall assist GAIL in understanding the potential business benefits in implementing the

SAP HANA.

IT Assets, LAN/WAN & Mobility

• The bidder shall support GAIL for integrating mobility into IT and business plans. Mobile services

cost control, management and sourcing.

• The bidder shall assist GAIL in creating mobile policies including the mobile device management

and security, organizational and management implications of mobility and mobile project

prioritization.

• The bidder shall support GAIL in enterprise wide wireless, local area network and wide area network


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strategies.

• The bidder shall provide research and document on enterprise mobile and endpoint best practices

across all industries and user types.

• The bidder shall support GAIL in the procurement of various IT assets and contracted services.

• The bidder shall assist GAIL to build mobile strategies to boost productivity, revenue and business

value.

• The bidder shall support GAIL to build templates to save time, cost and effort by implementing best

systems and increasing the efficiency in the processes. Some of these include policy templates for

enterprise- supplied mobile devices or bring your own device (BYOD), and RFP templates for

Enterprise File Synchronization and Sharing (EFSS) vendor selection.

• The bidder shall provide GAIL the Mobile Maturity Model to self-assess the progress in mobility.

• The bidder needs to have analysts with expertise that spans mobile and endpoint computing

technology and service sector.

• The bidder shall support GAIL for making the evaluation criteria to select the right products to meet

the unique requirements.

IT Security / Cyber Security

• The bidder shall support GAIL for handling the complexity of IT / Cyber security responsibilities

across the enterprise, using both business skills and technical expertise.

• The bidder shall support GAIL for strategically aligning security policies and programs with critical

business needs.

• The bidder shall support GAIL for communicating the value of security, establishing accountability

for it and measuring and reporting on the contribution of security measures, Vulnerability

Management, Network Security, Endpoint Security, Application Security, Data Security, Mobile

Security, Governance and strategy, etc.

• The bidder shall assist GAIL in understanding the Information Security organization structure

review, maturity assessment of current setup and changes recommended as per global best practices.

• The bidder shall help GAIL to minimize internal and external risks to business operations and ensure

the integrity of mission-critical data and applications.

• The bidder shall support GAIL for the security leaders to select, design and deploy efficient, cost-

effective technologies, services and processes.

• The bidder shall support GAIL to identify infrastructure vulnerabilities, protect enterprise data and

applications, monitor the environment and remediate attacks quickly.

• The bidder shall offer a broad range of in-depth market research, including best practices,

customizable tools and analysis of vendors, products and technologies.

• The bidder needs to have research analysts having detailed knowledge of security technologies,

vendors and service providers, as well as the operational and security aspects of infrastructure,

application and data protection.

• The bidder shall assist GAIL to save effort and money by relaying real-world, pragmatic security

approaches in a constantly changing threat environment.

• The bidder shall support GAIL to make informed decisions about the security risks to carry and risks

to fix immediately.

BI , Analytics & Other emerging technologies

• The bidder shall support GAIL to prepare data strategy and to ensure data quality, data integration,


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data warehousing, metadata management, predictive, real time & content analytics.

• The bidder shall assist GAIL in data analytic techniques, decision processes, analytic processes,

decision capabilities.

• The bidder shall also support GAIL to prepare business justification for BI/ Business benefits of

analytics and identify critical capabilities / technical specifications of solution, vendor selection.

• The bidder shall support GAIL to identify the domains where analytics can benefit the business most

and show how the analytics can be applied to specific industries or various kinds of data.

• The bidder shall offer a wide range of research, best practices and customizable tools to support

analytics initiatives.

• The bidder shall also support GAIL to prepare strategic road map for Analytics and provide a three-

to five- year plan for upgrading enterprise analytics capabilities.

• The bidder shall have analysts focused on analytics challenges, along with an extended team

dedicated to a wide range of related issues.

• The bidder shall assist GAIL in adoption of the emerging technologies like Block-Chain, Cloud

computing, Deep learning, Digital Twin, Artificial Intelligence, Design Thinking, etc.

• The bidder shall provide details of use case, success stories and business benefits of the above

mentioned emerging technologies and its applicability in GAIL’s setup.

In addition to the above, research and advisory services shall also cover following

areas as per GAIL’s requirement:

Adopting Bimodal or Other

Modes of Operation

Developing the IT Strategy for the

Real-Time Health System

Mobile and Endpoint Strategies

Aligning IT, IoT and

Operational Technology

Investments

Digital Commerce Technologies

Modernizing Application

Architecture and Infrastructure

Analytics and Business

Intelligence Modernization

Digital Workplace Program Modernizing Application

Development

Application Strategy and

Governance

Endpoint and Mobile Security

Modernizing Integration

Strategies and Infrastructure

Application and Data

Security

Enhancing Enterprise wide IT

Skills and Competencies

Modernizing Legacy Mission-

Critical Applications

Applying Advanced

Service Sourcing to

Optimize Cost-

Effectiveness and Business

Value

Enhancing Government Enterprise

Information Management

Network and Gateway Security

Applying Project Portfolio

Management With Scarce

Resources to Optimize

Business Value

Enhancing and Communicating

Performance and Measurement of

Business Value of IT

Office 365, Google Apps for

Work or Other Cloud Office

Initiatives


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Audit or Compliance

Management Program

Evaluating and Negotiating

Software License Agreements and

Cloud Contracts

Optimize IT Operations Using

ITSM, ITIL and DevOps

Build a Proficient Vendor

Management Capability

Evolving the CIO Role Planning, Selecting and

Deploying Unified

Communications and

Collaboration

Build a World-Class EA

Capability

Executing a Digital Strategy in Oil

& Gas

Planning, Sourcing and

Managing Communications

Services

Building a Sustainable

Innovation Process and

Culture

Executing on Business

Transformation While Building a

Highly Adaptive Enterprise

Planning, Sourcing and

Managing Network

Infrastructure

Building and Expanding a

Digital Business

Identity and Access Management

Program

Privacy Management Program

Business Continuity

Management Program

Influencing Strategic Business

Change

Renewing the IT Organizational

Model

Cloud Computing Information Infrastructure

Modernization

Risk Management program

Cloud Security and

Emerging Technology

Security

Information Security Management

Program

Security Monitoring and

Operations

Creating and Managing

Shared Services

Infrastructure Agility Smart Machines

Creating and Monitoring

Metrics, Dashboards and

Scorecards

Internet of Things Strengthening Business

Relationships

Customer Relationship

Management and Customer

Experience

Leading IT Cultural Change and

Transformation

Threat and Vulnerability

Management

Data Center Modernization Manage Vendor Risk and

Performance to Anticipate and

Avoid Negative Business Impacts

Transform Service Sourcing to

Promote Business Agility

Data and Analytics

Programs

Managing Cost Optimization Transforming ERP to

Postmodern ERP / HANA

Defining and Managing

Strategic IT Services

Managing Identities, Privileges,

Access and Trust

Transforming Technology

Procurement to Support Business

Innovation

Developing Strategy and

Creating a Strategic Plan

Mastering IT Budgeting and

Financial Transparency

Using EA to Master Emerging

and Strategic Trends


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Developing and Managing

the Governance of IT in a

Digital Business Context

Mobile Application Strategies

3. Service Name and levels of access:

Service Name Level of Access Unit of

Measurement Quantity

Subscription for Senior

management

Leader

Years

2

Subscription for IT team Member

Years

2

The above service and access level should include the following:

Access to specialized service delivery team headed by Executive Partner

Quarterly Value Review/ Business Impact Review with subscription holder

Unlimited access to research documents & analysts for subscription holder

Unlimited access to Webinars

RFP Review &Validation, best practices, vendor evaluation, technological trends,

market trends, etc. as per our key initiatives (KIs)

Access to research repository for subscription holder including peer benchmarks,

best practices, case studies, tools and templates, etc.

Subscription holder can be changed by GAIL during the contract period (If

required)


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4. Deliverables:

S

Sl No.

Service Level

Deliverable

Leader Member

1 Executive Partner: Senior level Executive with at least 15 years of industry experience provides CIO Expert will drive engagement

Yes, led by Executive Partner

Yes, led by Team Client Manager

2 Assigned Service Delivery Team: Designated Service Delivery Team led by an Executive Partner supported by a Team Client Partner. An Executive Partner has past experience is a senior technology executive roles. The Team Client Manager, an experienced service professional understands the client’s context and priorities helps the client understand the entitlements of their service and provides personalized, proactive, concierge-level service as the single point of contact.

Designated Service Delivery Team led by a Team Client Manager. The Team Client Manager, an experienced service professional with minimum 5 years of experience understands the client’s context and priorities helps the client understand the entitlements of their service and provides personalized, proactive, concierge-level service as the single point of contact.

3 Quarterly Value Review: Quarterly value reviews that plot the progress against the member agenda

Yes

Yes

4 Team Workshop: At least one day annual session (jointly determined by Executive Partner and Leader) in client premises , facilitated by the Executive Partner, which is focused on application of Executive Programs Research and action planning

Yes

Yes

5 Research Analysts: Specialized set of analysts that address strategic IT needs along with areas that affect the CEO, CFO, business, etc. should be available.

Yes Yes


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6 IT Leaders Research, Toolkits & Analysts: Unlimited access to download Core IT research and access to webinars featuring research advisors.

Yes

Yes

7 Research Enquiry: Unlimited online access to research analysts for all areas as per coverage. Written response needs to be provided in case desired by GAIL.

Yes

Yes

8 Event Pass: Complimentary tickets for at least two flagship events of bidder in India / Abroad in a year that has multiple sessions, workshops, analysts 1on1s, peer roundtables, etc. spread over 1-5 days. Complimentary tickets which is transferrable to other GAIL team members as per GAIL requirement.

Yes

Yes

9 EXP Events Pass: Complimentary tickets for at least one Executive Program in a year (CIO forum, others) organized by bidder focusing on topics that of business importance & where IT can add value. Complimentary tickets which is transferrable to other GAIL team members as per GAIL requirement.

Yes

No

10 Peer Networking Level: Opportunity to network with peers in India/ global to understand/ share the best Practices

Yes

Yes

11 Leadership Development Research and Related content: Customized professional development content for the development of technology leaders

Yes

No

12 Best Practices and Decision Support content: Includes peer benchmarks , best practices , case studies , tools and Templates

Yes

Yes


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13 Industry-specific IT Research – Access to Research related to the specific industry (Energy & Utilities) preselected by the Client at time of purchase including access to Energy and Utilities analysts

Yes

Yes

14 EXP Research (Strategic): Research where business & IT intersect, Business Research and Related Content targeted to CIOs, CFOs, and other business executives.

Yes

Yes

15 Review, Validation & Best Practices: Bidder experts / analysts will validate & review unlimited number of GAIL’s tender related documents as per industry best practices available for all areas as per coverage. The information on leading vendors in these areas are also needs to be provided.

Yes

Yes

16 Analyst Visits to GAIL office : Analyst shall visit to discuss and review best practices available for all areas as per coverage.(4 visits per annum) Intimation shall be given two-three weeks in advance.

Yes

Yes

17 Analyst/EP Visits for Presentation : Analyst/EP needs to be present and give presentation on the topic as per GAIL’s requirement for the events (6

per year) including digital day. Intimation shall be given two-three weeks in advance.

Yes

Yes


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5. CONTRACT PERIOD

2 years from the date of FOI.

6. PAYMENT TERMS

Detailed payment terms shall be provided in the tender document for engagement of

consultants after this EOI stage.

7. CONFLICT OF INTEREST

GAIL policy requires that consultants provide professional, objective, and impartial

advice and at all times hold the client’s interests paramount, without any consideration

for future work, and that in providing advice they avoid conflicts with other assignments

and their own corporate interests. Consultants to be engaged for this assignment that

would be in conflict with their prior or current obligations to other clients, or that may

place them in a position of being unable to carry out the assignment in the best interest

of GAIL, shall not be eligible to participate in this process of engagement. Without

limitation on the generality of the foregoing, consultants shall not be engaged under the

circumstances set forth below:

(a) Conflict between consulting activities and procurement of goods, works or services

(other than consulting services covered in the scope of present engagement): A firm

that has been engaged by GAIL to provide goods, works, or services (other than

consulting services covered by these Guidelines) for a project, and each of its affiliates,

shall be disqualified from providing consulting services related to those goods, works

or services for the Project. Conversely, a firm engaged to provide consulting services

for the preparation or implementation of a project, and each of its affiliates, shall be

disqualified from subsequently providing goods, works or services (other than

consulting services covered by these Guidelines) resulting from or directly related to

the firm’s consulting services for such preparation or implementation.

(b) Conflict among consulting assignments: Neither consultants (including their personnel

and sub-consultants) nor any of their affiliates shall be engaged for any assignment

that, by its nature, may be in conflict with another assignment of the consultants. As an

example, consultants engaged to prepare engineering design for an infrastructure

project shall not be engaged to prepare an independent environmental assessment for

the same project, and consultants assisting a client in the privatization of public assets

shall neither purchase, nor advise purchasers of, such assets. Similarly, consultants

engaged to prepare Terms of Reference (TOR) for an assignment shall not be engaged

for the assignment in question.

(c) Relationship with Employer’s staff: Consultants (including their personnel and sub-

consultants) that have a business or family relationship with a member of the

Employer’s staff (or of the project implementing agency’s staff) who are directly or

indirectly involved in any part of: (i) the preparation of the TOR of the contract (ii) the


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selection process for such contract or (iii) supervision of such contract may not be

awarded a contract, unless the conflict stemming from this relationship has been

resolved in a manner acceptable to the Employer throughout the selection process and

the execution of the contract.

(d) A Consultant, who prepares Detailed Feasibility Report (DFR) of a Project, is not

debarred from participating as Project Management Consultant (PMC) for the same

Project as both are services in nature.

8. CONFIDENTIALITY OF INFORMATION AND DATA

All information obtained by Consultant/expert during the contract period and all

information / data etc. provided by the Company to the Consultant / expert must be

considered confidential and must not be divulged by the Consultant / expert or its

personnel to any-one other than the Company's personnel. This obligation of Consultant/

expert shall be in force even after the termination of the contract. No part of the

consultancy work shall be permitted to be presented and / or published in scientific /

technical papers / journals etc. without prior approval of the Company in this regard.

9. PRE QUALIFICATION REQUIREMENTS

9.1 Financial

The agency to be engaged through this EOI process shall be of sound financial standing

evidenced by the following:

The minimum annual turnover of the Consultant as per their financial results in any one

of the immediate three preceding financial years (i.e. 2018-19, 2017-18, & 2016-17) shall

be as under:

i) For Indian (Domestic) Consultants - Rs.54 Lakhs

ii) For Foreign (Overseas) Consultants- USD 0.075 million

iii) Consultant’s Net worth should be positive as per the immediate preceding year’s (i. e.

FY 2018-19) audited financial statement.

iv) Working Capital : Rs 11 Lakhs

In case the Consultant’s working capital is inadequate, the Consultant should supplement

this with a letter from the Consultant’s bank, having net worth not less than Rs.100 Crores

or US$ 13.8 million, confirming the availability of line of credit to cover the inadequacy

of working capital in the previous year to meet the working capital requirement.

Documentary evidence (Annual report, Balance sheet, P&L account) in support of the

same shall be provided along with the proposal duly attested by CEO or his/her authorized

signatory of the organization.


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9.2 Technical

The Consultant must have successfully executed at least one order for

Consultancy/Subscription for IT Research and Advisory services in Oil & Gas / Chemical

/ Energy & Utilities / Industrial manufacturing units / Fertilizers / Petrochemical /

Automobile & Aeronautical companies in India or abroad with a minimum order value

of Rs.54 Lakhs (for Domestic / Indian Consultants) and US$ 0.075 million (for foreign /

overseas Consultants) in preceding five (05) years to be reckoned from EOI submission

date.

Documentary evidence (purchase /work order copy, completion/execution certificate) in

support of the same shall be provided along with the proposal duly attested by CEO or

his/her authorized signatory of the organization.

Applicants with qualification / experience / certifications not relevant to the current requirement

of engagement shall be excluded in the screening process. Decision of GAIL in this regard shall

be final and binding and no representation or correspondences will be entertained.

Any canvassing on the part of the applicant will make the application liable for rejection.

Subsequent to the above, a tender shall be issued to prequalified Consultants based on their

response to EOI.


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APPLICATION FOR PRE-QUALIFICATION

1 Name of the Agency

2 Address (HQ)

3 Address (Consultant )

4 Designated Person for Communication with Job Title

5 Address of Designated Person

e-mail address

Mobile Number

Landline Number

Fax Number

6 Pre-Qualifying Technical Requirements (Attach

documents)

The Consultant must have successfully executed at least one

order for Consultancy/Subscription for IT Research and

Advisory services in Oil & Gas / Chemical / Energy &

Utilities / Industrial manufacturing units / Fertilizers /

Petrochemical / Automobile & Aeronautical companies in

India or abroad with a minimum order value of Rs.54 Lakhs

(for Domestic / Indian Consultants) and US$ 0.075 million

(for foreign / overseas Consultants) in preceding five (05)

years to be reckoned from EOI submission date.

Documentary evidence (purchase /work order copy,

completion/execution certificate) in support of the same

shall be provided along with the proposal duly attested by

CEO or his/her authorized signatory of the organization.

7 Financial (Indicate Currency)

Turnover in last 3 years

Net Worth as on 31.3.2019

Attach Audited Balance Sheet – last 3 years

8 Other information demonstrating Consultant’s competence

(attach documents)

Provide a list of key

personnel with CVs

Place:

Date: __________________ (Authorised Signatory)

Note: Documents in other than English Language shall have self-certified English translated

copies.

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