Express Server Message List

Manuals for the ProductThe manuals for this product are divided as follows. Please refer to them for detailed information.

CD-ROM Guides with this symbol are manuals in PDF format included on the accompanying CD-ROM.*

• iW Secure Audit Manager Express Server Installation and Instructions. Express Server

User's Guide CD-ROM

• iR Agent Instructions. Express Server iR AgentUser's Guide CD-ROM

• iW Secure Audit Manager Express Server Message and Countermeasure. Express Server

Message List(This Document)

CD-ROM

• Explains how to perform License Authentication for Express Server. Software License

Registration Guide CD-ROM

• Explains how to execute the virtual environment support tool necessary when you are using Express Server in the virtual environment.

Procedure for RunningVirtual Environment

Support ToolCD-ROM

* To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe Reader/Acrobat Reader/Acrobat is not installed on your system, please download it from the Adobe Systems Incorporated website (http://www.adobe.com).

How This Manual Is Organized

Express Server Messages

System Manager Messages

iR Agent Messages

Chapter 1

Chapter 2

Chapter 3

Considerable effort has been made to insure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

How to Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ivSymbols Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Buttons Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Abbreviations Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Legal Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viTrademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Disclaimers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Chapter 1 Express Server Messages

Express Server Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Service Provider E-mail Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8Archive Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Data Process Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Export Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Service Provider System Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15Archive Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Data Process Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Export Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36

Report Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Service Provider Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45E-mail Notification (Service Provider Errors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45

E-mail Notification (Agent Errors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-53

Chapter 2 System Manager Messages

System Manager Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2Common to All Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Log In Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Common for All Input Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Service Provider Settings Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Agent List Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Environment Settings Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

E-mail Notification Settings Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

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Chapter 3 iR Agent Messages

iR Agent Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

iR Agent System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

iii

PrefaceThank you for purchasing iW Secure Audit Manager. Please read this manual thoroughly before operating the product to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.

How to Use This Manual

This manual is targeted for readers who have basic operational knowledge of Windows and Web browsers.

Symbols Used in This ManualThe following symbols are used in this manual to explain procedures, restrictions, handing precautions, and instructions that should be observed for safety.

IMPORTANTIndicates operational requirements and restrictions. Be sure to read these items carefully to operate the product correctly.

NOTEIndicates a clarification of an operation, or contains additional explanations for a procedure. Reading these notes is highly recommended.

Buttons Used in This ManualThe following symbols and button names are a few examples of how buttons to be pressed are represented in this manual:

•Buttons on Computer Operation Screens: [OK]

iv

Abbreviations Used in This ManualIn this manual, product names and model names are abbreviated as follows:

Microsoft Windows XP operating system: Windows XP

Microsoft Windows Vista operating system: Windows Vista

Microsoft Windows 7 operating system: Windows 7

Microsoft Windows Server 2003 operating system: Windows Server 2003

Microsoft Windows Server 2008 operating system: Windows Server 2008

Microsoft Internet Explorer: Internet Explorer

Microsoft .NET Framework: .NET Framework

Microsoft Internet Information Services: Internet Information Services (IIS)

iW Secure Audit Manager: Secure Audit Manager

iW Secure Audit Manager Express Server: Express Server

iW Secure Audit Manager Service Provider: Service Provider

iW Secure Audit Manager System Manager: System Manager

iW Secure Audit Manager iR Agent: iR Agent

Canon SAM Data Process Service: Data Process Service

Canon SAM Export Service: Export Service

Canon SAM Management Service: Management Service

Canon SAM Report Service: Report Service

Canon multifunctional devices such as imageRUNNER ADVANCE Series: iR device

v

Legal Notices

TrademarksMEAP is a trademark of Canon Inc.

Adobe and Adobe Acrobat are trademarks of Adobe Systems Incorporated.

Microsoft, Windows, Windows Server, Windows Vista, Windows 7, Internet Explorer, and Microsoft Internet Explorer logo are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Other products and company names herein may be the trademarks of their respective owners.

CopyrightCopyright 2010 by Canon Inc. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system without the prior written permission of Canon Inc.

Portions of this product copyright © 1994-2007 Nuance Communications, Inc. All rights reserved.

DisclaimersThe information in this document is subject to change without notice.

CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT. CANON INC. SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL.

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CHAPTER

1
Express Server Messages
Express Server Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Service Provider E-mail Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8Archive Provider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Data Process Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Export Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Service Provider System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15Archive Provider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Data Process Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Export Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36

Report Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Service Provider Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45E-mail Notification (Service Provider Errors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45

E-mail Notification (Agent Errors). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-53

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Express Server Installer

Message ID Message DescriptionCountermeasures against

errors

CSI0DS02 Cannot install iW Secure Audit Manager Express Server on this version of Windows. Install this application on Windows Server 2003 Family (Standard/Enterprise) (Service Pack 1/Service Pack 2/R2/R2 Service Pack 2), or on Windows Server 2008 Family(Standard/Enterprise) (No Service Pack/Service Pack 2).

An attempt was made to install in an OS that is not supported.

Reinstall this application on Windows Server 2003 Family (Standard/Enterprise) (Service Pack 1/Service Pack 2/R2/R2 Service Pack 2), or on Windows Server 2008 Family (Standard/Enterprise) (No Service Pack/Service Pack 2).

CSI0DS03 Administrator privileges are required to install this program.Log on again with administrator privileges.

This message is displayed when the installer was executed by a user without the administrator privileges.

Execute the installer using a user with the administrator privileges.

CSI0DS04 An error occurred when adding access rights of an internet guest account to the Microsoft .NET Framework folder.

When installing, the access right of the internet guest account is added in the .NET Framework folder. The following error may occur during the process.Error 1: Failed to load DDL that calls the cscript command.Error 2: Failed to execute the cscript command.

1.Execute the installation again.

2. If the same error occurs in Step 1, restart the computer and execute the installation again.

3. If the same error occurs in Step 2, contact your local authorized Canon dealer.

This does not normally occur.

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CSI0DS05 An error occurred when adding access rights of an internet guest account to the Microsoft .NET Framework folder.Error code: <cscript error code>

When installing, the access right of the internet guest account is added in the .NET Framework folder. The following error may occur during the process.- An error occurred when

the cscript command is executed.





CSI0DS06 An internal error occurred. Contact the system administrator for details.

An unexpected error occurred.





CSI0DS07 Cannot install because the same version of iW Secure Audit Manager Express Server is already installed on this computer.

This message is displayed when you try to execute a setup again in an environment where Service Provider with the same version is already installed.

-

CSI0DS08 Cannot install because the system folder information of the older version of iW Secure Audit Manager Express Server installed on this computer could not be retrieved.

The system directory path could not be retrieved from the registry.

Express Server may not be installed correctly. This does not normally occur.

CSI0DS09 Cannot install because the system folder information of the older version of iW Secure Audit Manager Express Server installed on this computer could not be retrieved.

Retrieval of the system folder path of the installed Express Server failed during the checking process of upgrade.



errors

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CSI0DS10 Cannot install because the version information of the older version of iW Secure Audit Manager Express Server installed on this computer could not be retrieved.

Retrieval of the version of the installed Express Server failed during the checking process of upgrade.


CSI0DS11 Cannot install because the registry information of the older version of iW Secure Audit Manager Express Server installed on this computer is incorrect.

The registry information of the installed Express Server is incorrect during the checking process of upgrade.


CSI0DS12 Cannot install because the destination folder information of the older version of iW Secure Audit Manager Express Server installed on this computer could not be retrieved.

Retrieval of the installation directory path of the installed Express Server failed during the checking process of upgrade.


CSI0DS13 Cannot install because the product code of the older version of iW Secure Audit Manager Express Server installed on this computer could not be retrieved.

Retrieval of the product code of the installed Express Server failed during the checking process of upgrade.


CSI0DS14 Cannot install because a newer version of iW Secure Audit Manager Express Server is already installed on this computer.

The version of the installed Express Server is newer than SAM V1.3 during the checking process of upgrade.

-

CSI0DS15 Cannot install because the JASP_Config.xml of the older version of iW Secure Audit Manager Express Server installed on this computer could not be copied.

The configuration file of the installed Express Server could not be saved with another name.

1. Install Express Server again.

2. If the same error persists in step 1, restart the computer and then install it again.

3. If the same error persists in step 2, contact the sales agent.



errors


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CSI0DS16 JASP_Config.xml may not exist in the system folder.

The configuration file of the installed Express Server does not exist in the system directory.


CSI0DS17 Cannot install/uninstall because the version information of the older version of iW Secure Audit Manager Express Server installed on this computer could not be retrieved.

Retrieval of the version information in the registry failed.


CSI0DS18 An internal error occurred in processing the migration of JASP_Config.xml.

An internal error occurred when processing the migration of JASP_Config.xml.

-

CSI0DS19 An internal error occurred in processing the version migration of iW Secure Audit Manager Express Server.

An unexpected error occurred when executing the version migration tool. -

CSI0DS20 Cannot install because the DLL file could not be loaded.

Loading of DLL required for executing the version migration tool failed.

Execute version upgrade again. This does not normally occur.

CSI0DS21 Cannot uninstall the existing iW Secure Audit Manager Express Server because the DLL file could not be loaded.Installation will be canceled.

Loading of DLL required for uninstalling the installed Express Server failed during the checking process of upgrade.


CSI0DS22 Cannot uninstall the older version of iW Secure Audit Manager Express Server installed on this computer.Installation will be canceled.Error Code: <msiexec error code>

Uninstallation of the installed Express Server failed during the checking process of upgrade.



errors


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CSI0DS23 An error occurred when uninstalling the older version of iW Secure Audit Manager Express Server installed on this computer.Installation will be canceled.

An unexpected error occurred in processing the uninstallation of the installed Express Server during the checking process of upgrade.


CSI0DS24 An error occurred in processing the migration of unstored jobs.

An error occurred in the unstored job migration process during version upgrade.





CSI0DS25 An error occurred when adding access rights of an internet guest account to the destination folder.

An error occurred when adding access rights for an internet guest account to the installation folder.





CSI0DS26 An error occurred when adding access rights of an internet guest account to the system folder.

An error occurred when adding access rights for an internet guest account to the system folder.






errors


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CSI0DS27 An error occurred when adding access rights of an internet guest account to the Web service folder.

An error occurred when adding access rights for an internet guest account to the Web service folder.





CSI0DS28 An error occurred when adding access rights of an internet guest account to the Web application folder.

An error occurred when adding access rights of an internet guest account to the Web application folder.





CSI0DS29 An error occurred in processing retrieval of migration source version.

Retrieval of the version of the migration source failed when executing version upgrade.

The migration source file may have been modified. This does not normally occur.

CSI0DS30 An error occurred in processing the migration of agent information.

An error occurred when migrating the agent information.

1.The agent information file may have been modified.

2.An unexpected error in the process of migrating the agent information.


errors


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Service Provider E-mail Notification

Archive Provider

ID Message Description Countermeasure

2049 A directory operation error occurred.Check the status of the hard disk on which Service Provider is installed.

A directory operation error occurred.

Check the amount of free space on the hard disk on which the system folder of Service Provider is configured. Run Check Disk.

2050 A file operation error occurred.Check the status of the hard disk on which Service Provider is installed.

A file operation error occurred.


Service Provider E-mail Notification1-8

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2051 Could not request to register documents because the Data Process Service may have been stopped.Restart the computer on which Service Provider is installed.

The Data Process Service may have been stopped.

Restart the computer on which Service Provider is installed to check whether Data Process Service can be started.If you cannot solve the trouble even after performing the procedure, obtain the system log, debug log, event log of Windows, and IIS log, and then report them to the dealer.This does not normally occur.[Notes]Data Process Service stops and starts at intervals through its reset function(automatically stops at every 24 hours, then automatically starts two minutes after the stop). This error mail is sent only when the notification to Data Process Service results in a failure even after the restart interval mentioned above elapses.

2052 Free space in hard disk is insufficient.Check the status of the hard disk on which Service Provider is installed.

The amount of free space on the hard disk is insufficient.The e-mail notification is sent when the data transfer from Agent is performed.

Check the amount of free space on the hard disk on which the system folder of Service Provider is configured.


Service Provider E-mail Notification 1-9

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Management Service

Data Process Service


5124 Job log folder with failed agent ID authentication moved to error backup folder.(<Storage Folder Name>)

The job log folder with failed agent ID authentication was moved to the error backup folder.

Check if the target agent is deleted or not. If the problem cannot be resolved, retrieve the system log, debug log, event log of Windows and report them to the dealer.This does not normally occur.

5126 Could not start Management Service.

Starting of the service that is currently being stopped failed.

Retrieve the system log, debug log, and the event log of Windows and report them to the dealer.This does not normally occur.

5127 The expiration date has passed, or the license information has an invalid status.Check the status of the license.

The expiration date of the license has passed or the license information is invalid.

Check the license status.

5128 License will expire in <%Days%> day(s).

The license will expire in <%Days%> days.

-


3094 Internal error occurred when transferring job to error backup folder.

An error occurred when moving job files to the ErrorBackup folder.

Restart the computer on which Service Provider is installed.If the problem cannot be resolved, retrieve the system log, debug log, event log of Windows and report them to the dealer.This does not normally occur.


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3113 Failure to send jobs to storage folder.Export Service may be stopped.Restart computer where Service Provider is installed.

The jobs cannot be sent to the storage folder.

Check that Export Service has been started.Restart the computer on which Service Provider is installed.This does not normally occur.

3114 Failure to compress files.Check status of hard disk where Service Provider is installed.

Failed to compress the job storage folder after a data conversion error occurred.


3115 Job compressed due to error in data conversion.

Succeeded in compressing the job storage folder after a data conversion error occurred.

Check whether there is something wrong with the hard disk on which the system folder for Service Provider is configured. Run Check Disk.Retrieve the system log, debug log, event log of Windows IIS log and file in which the job information of the error at the time of the registration is compressed and report them to the dealer.This does not normally occur.

3120 Maximum file size for registration exceeded.

Jobs that exceeded the maximum file size for registration were stored in error backup folder.The maximum size limitations are as follows: Maximum document data size (image, JAL): 2 GBMaximum text file size: 150 MBMaximum image data size (per page): 300 MBMaximum image size: less than or equal to 10,200 pixels both vertically and horizontally

The maximum size for a document to register was exceeded. Check the size of the document to register.



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3126 Failure to register and convert job due to free space in hard disk insufficient. (<Folder Path>)Check the status of the hard disk on which Service Provider is installed.

Cannot convert and register the data because the amount of free space on the hard disk is less than 3 GB.

Check that there is enough free space in the drive on which the system folder of Service Provider is configured. If the amount of free space is less than 3GB, delete unnecessary files to free up space. If you cannot reserve a sufficient amount of free disk space even after deleting unnecessary files, follow the steps below to reserve the free space: 1. Stop all the services of

Service Provider. (Stop all by stopping the Management Service.)

2. Backup the directory under the Spool folder in the system folder, using another hard disk or some removable media as destination media.

3. Replace the backed up directory under the Spool folder in units of job folder. (Perform the replacing in small units to prevent the disk full.)

4. Restart all the services of Service Provider. (You can restart all the services of Service Provider by starting the Data Process Service during the service is stopped or by restarting the Management Service during the service is running.)

5. Confirm that the replaced jobs are registered with export folder and deleted.

6. Repeat the step 3 through step 5 until all the backed up folders are processed.



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Export Service
3145 Could not convert beyond the maximum page number because the maximum number of pages was exceeded.

Failed to convert pages beyond the maximum page number (5,000 pages) because the maximum number of pages was exceeded.

-

Message ID Message Description Countermeasures

8212 Job stored in error backup folder.

The job on which an error occurred was stored in the error backup folder.

-

8213 Error occurred when storing job in error backup folder.

An error occurred when the job on which an error had occurred was stored in the error backup folder.

Restart the computer on which Service Provider is installed.If the problem is not resolved, retrieve the system log, debug log, the event log of Windows and then contact your local authorized Canon dealer.This does not normally occur.

8214 Failure to connect to job export folder.

The connection to the export folder was not established.

Check that the export folder is properly configured.If the problem is not resolved, retrieve the system log, debug log, the event log of Windows and IIS log, and then contact your local authorized Canon dealer.



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8217 Error occurred when exporting.

An error occurred while the job data was exported.

Check if there is enough free space in the drive on which the export folder is configured.Restart the computer on which Service Provider is installed.If the problem is not resolved, retrieve the system log, debug log, and the event log of Windows and then contact your local authorized Canon dealer.This does not normally occur.



Check if the target agent is deleted or not.If the problem cannot be resolved, retrieve the system log, debug log, event log of Windows and report them to the dealer.This does not normally occur.

5126 Could not start Export Service.



Message ID Message Description Countermeasures


Service Provider System Log

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Archive Provider
ID Message DescriptionCountermeasure for

errors

02000000 Document registration request received.

The job transfer from the agent is completed for a single job.

-

02000001 Service Provider busy. Service Provider is busy. Wait until Service Provider gets out of the busy state. If you cannot solve the trouble, check if Service Provider services are running. When something is wrong with them, restart the computer to see whether the same trouble repeats.If this does not solve the trouble, obtain the system log, debug log, event log of Windows and IIS log, and then report them to the dealer.

02000002 Reception service of send jobs was stopped.

Reception service of send jobs was stopped.

Set [Reception Service of Send Jobs] to [Start] in [System Environment] screen of System Manager.

02000003 Sequence incorrect. The sequence is incorrect. Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.

Service Provider System Log 1-15

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02000004 Request incorrect. The request is incorrect. Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.

02000005 Access ID incorrect. The access ID is incorrect. Set the correct access ID in the agent.

02000006 Agent ID incorrect. The agent ID is incorrect. The agent is deleted from Service Provider. Register the agent to Service Provider again.

02000007 Agent type incorrect. The agent type is incorrect. Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.

02000008 Status of job storage folder incorrect.

The status of the job storage folder is incorrect.

The job sending time-out value of the Agent may be small. Change the job sending time-out value in [Detailed Settings] of System Manager. Check the contents in the Spool folder residing in the system folder.Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.


errors

Service Provider System Log1-16

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02000009 Agent information incorrect. The agent information is incorrect.

Check if there is something wrong with the hard disk on which the system folder for Service Provider is configured. Run Check Disk.Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.

0200000A Error occurred in agent registration. Check status of hard disk where Service Provider is installed.

An error occurred in agent registration.


0200000B Error occurred when updating agent information.

An error occurred when updating the agent information.

Check that there is enough free space in the drive on which the system folder of Service Provider is configured.

0200000C Error occurred when updating agent status.

An error occurred when updating the agent status.


0200000D Error occurred when creating information to verify agent existence status.

An error occurred when creating information to verify the agent existence status.

Check the status of the hard disk on which the system folder of Service Provider is configured. Run Check Disk.Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.


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0200000E Error occurred when deleting information to verify agent existence status.

An error occurred when deleting information to verify the agent existence status.


0200000F No attachment file. No attachment file exists. Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.

02000010 Error occurred when saving file.

An error occurred when saving file.


02000011 Error occurred when reading registry.Check status of hard disk where Service Provider is installed.

An error occurred when reading registry.



errors


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02000012 Error occurred when reading setting file of Service Provider.

An error occurred when reading the setting file of Service Provider.


02000013 Error occurred when reading setting file of Archive Provider.Check status of hard disk where Service Provider is installed.

An error occurred when reading the setting file of Archive Provider.


02000014 Error occurred when reading agent information.

An error occurred when reading agent information.


02000015 Error occurred when creating job storage folder.

An error occurred when creating the job storage folder.


02000016 Error occurred when creating agent information file.

An error occurred when creating the agent information file.



errors


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02000017 Error occurred when creating e-mail request file.

An error occurred when creating an e-mail request file.


02000018 Error occurred when copying agent information file to job storage folder.

An error occurred when copying agent information file to the job storage folder.


02000019 Error occurred when changing the job storage folder name.

An error occurred when changing the job storage folder name.



errors


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0200001A Error occurred in document registration request process.


Data Process Service may have been stopped automatically.In the [Service Provider Settings] dialog box of System Manager, check the number of unstored jobs for the corresponding Service Provider.If the number of jobs does not decrease after a predefined period, Data Process Service may have been abnormally stopped.In this case, check if Data Process Service is started.If it is stopped, restart the computer on which Service Provider is installed.If you cannot solve the trouble, obtain the system log, debug log, event log of Windows and IIS log, and then report them to the dealer.[Notes] Data Process Service stops and starts at intervals through its reset function(automatically stops at every 24 hours, then automatically starts two minutes after the stop). This error is sent mainly when the automatic stop mentioned above occurred.

0200001B Error occurred when processing e-mail request.

An error occurred when processing an e-mail request.

Check if Notification Service is started. If not, start it.


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0200001C Error occurred when deleting job storage folder.Check status of hard disk where Service Provider is installed.

An error occurred when deleting the job storage folder.


0200001D Error occurred when creating error information file.

An error occurred when creating an error information file.


0200001E Error occurred when reading error information file.Check status of hard disk where Service Provider is installed.

An error occurred when reading an error information file.


0200001F Failure to retrieve number of connections.Check status of hard disk where Service Provider is installed.

Failed to retrieve the number of connections.



errors


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02000020 Internal error occurred. An unexpected error occurred.

Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.This does not normally occur.

02000021 Job storage folder does not exist.

The specified Spool folder does not exist.


02000022 Error occurred when ending job storage folder session.

Failed to access the specified Spool folder.


02000023 Error occurred when updating status file update date.

An error occurred when updating the status file.



errors


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Data Process Service

02000024 Free space in hard disk insufficient.

Could not accept the job transfer because free space in hard disk is insufficient.


02000025 Failure to access file. An error occurred when accessing the file.



errors

03010001 Internal error occurred. An unexpected error occurred.

Check if there is something wrong with the hard disk on which the system folder for Service Provider is configured. Run Check Disk.

03010004 Internal error occurred when retrieving job storage folder.

An unexpected error occurred when retrieving the Spool folder.



errors


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03010011 Image file with size limit created.Created pages: <Pages>

A PDF file for which the file size limit is set is created.The maximum size limitations are as follows: - Maximum document data

size (image, JAL): 2 GB- Maximum text file size:

150 MB- Maximum image data size

(per page): 300 MB- Maximum image size: less

than or equal to 10,200 pixels both vertically and horizontally


03010012 Error occurred when converting job status.

An unexpected error occurred when converting the job status.


03010014 Internal error occurred when creating e-mail request file.

An unexpected error occurred while creating the e-mail request file.


03010015 Error occurred when resolving error.

An unexpected error occurred while resolving an error.

Check if there is something wrong with the hard disk on which the system folder for Service Provider is configured. Run Check Disk.Retrieve the system log, debug log, event log of Windows and IIS log and report them to the dealer.

03010016 Internal error occurred when transferring job to error backup folder.

An unexpected error occurred while transferring job to the ErrorBackup folder.



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0301001D Failure to connect to Report Service.

Failed to connect to Report Service.

Check if Report Service is started. Restart the computer on which Service Provider is installed.This does not normally occur.

03010021 Failure to connect to Export Service.

Failed to connect to Export Service.

Check that Export Service has been started. Restart the computer on which Service Provider is installed.This does not normally occur.

03010023 Error occurred when sending e-mail request file.

Failed to send the e-mail request file.


03010024 Data Process Service started.

Data Process Service has been started.

-

03010025 Internal error occurred in standby process of data conversion.

An unexpected error occurred in the standby process of the data conversion.


03010026 Data Process Service stopped.

Data Process Service has been stopped.

-

03010027 Text file with size limit created.Created pages: <Pages>

Created a text file for which the file size limit (maximum file size: 150 MB) is set.

-

03010028 Job stored in error backup folder.(<Storage Folder Name>)

Stored a job in the ErrorBackup folder.


03010029 Failure to send jobs to storage folder. Export Service may be stopped. Restart computer where Service Provider is installed.

Failed to send jobs to storage folder.

Check that Export Service has been started. Restart the computer on which Service Provider is installed.This does not normally occur.


errors


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0301002A Failure to compress files. Check status of hard disk where Service Provider is installed.

Failed to compress files. Check that there is enough free space in the drive on which the system folder of Service Provider is configured.

0301002B Job compressed due to error in data conversion.

The job was compressed due to an error in the data conversion.


0301002D Job converted successfully. Succeeded in converting the job.

-

0301002E Internal error occurred when processing job.

An unexpected error occurred while processing the job.


0301002F Failure to connect to Management Service.

Failed to connect to Management Service.

Check that Management Service has been started. Restart the computer on which Service Provider is installed.This does not normally occur.


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03010030 Maximum file size for registration exceeded.

A PDF file for which the file size limit is set is created.The maximum size limitations are as follows: - Maximum document data






03010034 Failure to retrieve OCR language value.

OCR language is not configured in the configuration file.

Restart the computer on which Service Provider is installed.


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03010036 Failure to register and convert job due to free space in hard disk insufficient.(<Folder Path>)Check the status of the hard disk on which Service Provider is installed.

Failed to register and convert jobs because the free space in the hard disk is insufficient.

Check if there is enough free space in the drive on which the system folder for Service Provider is configured.If the free space in the hard disk is less than 3 GB, delete unnecessary files to free up space.Server Name displays the name of server that Service Provider runs.

If you cannot reserve a sufficient amount of free disk space even after deleting unnecessary files, follow the steps below to reserve the free space:1. Stop all of the Service

Provider services. (Use Stop in Management Service to do so.)

2. Backup the folder under the Spool folder in the system folder, using another hard disk or some removable media as destination media.

3. Write the backed up items below the Spool folder back in units of job folders. (Divide them in smaller units to avoid disk insufficiency.)

4. Restart all of the Service Provider services. (You can restart all of the Service Provider services by starting Data Process Service if the services are stopped or by restarting Management Service if the services are running.)

5. Confirm that the jobs that were wrote back are registered in Export Folder and then deleted.



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03020027 Text file with size limit created.Created pages: <Pages>

Created a text file for which the file size limit (maximum file size: 150 MB) is set.

-

03020049 Could not convert beyond the maximum page number because the maximum number of pages was exceeded.


-

0301004C Skipped OCR because image cannot be analyzed by OCR engine. Page Number: <Page Number>

The OCR processing is skipped because the image that cannot be analyzed by the OCR engine was detected.

-

0301004D Skipped OCR because a time-out occurred when performing OCR. Page Number: <Page Number>

The OCR processing is skipped because the image that cannot be analyzed by the OCR engine was detected.

-

03050047 PDF file with size limit created because the page side size exceeds the maximum 200 inches allowed for creating.

A PDF file that restricts the page size to 200 inches or less was created because one side of the page size exceeded 200 inches.

-


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Export Service

Message ID Message DescriptionCountermeasure for

errors

08010001 Export Service started. Export Service is started. -

08020002 Internal error occurred when getting socket port number for Export Service.

The socket port number for Export Service is invalid.

Configure the socket port number for Export Service with System Manager.This does not normally occur.

08020003 Internal error occurred when getting socket port number for Report Service.

The socket port number for Report Service is invalid.

Configure the socket port number for Report Service with System Manager.This does not normally occur.

08020004 Failure to connect to Report Service.

The connection to Report Service was not established.

Restart the computer on which Service Provider is installed.This does not normally occur.

08020005 Internal error occurred when receiving messages from other services.

An error occurred when receiving messages from other services.

Retrieve the system log, debug log, and the event log of Windows and then contact your local authorized Canon dealer.This does not normally occur.

08020006 Error occurred when reading JASP_Config.xml. Check status of hard disk where Service Provider is installed.

An error occurred when parsing the JASP_Config.xml file.

Check the status of the hard disk on which the system folder of Service Provider is configured. Run Check Disk.This does not normally occur.

08020007 Internal error occurred when checking existence of job storage folder.

An error occurred when checking existence of the job storage folder.



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08020008 Internal error occurred when deleting job storage folder.

An error occurred when deleting the job storage folder.


08020009 Internal error occurred when creating name of e-mail request file.

An error occurred when creating the name of the e-mail request file.


0802000A Internal error occurred when creating e-mail request file.

An error occurred when creating the e-mail request file of the error e-mail.

Check the available space of the hard disk on which the system folder of Service Provider is configured.

0802000B Failure to send e-mail request notification.

An error occurred when sending an e-mail request notification to Report Service.


0802000C No Jobs in job storage folder in Service Provider.

The job storage folder with which a request to output documents is issued does not exist.


0802000D Error occurred when reading AgentInfo.xml. Check status of hard disk where Service Provider is installed.

An error occurred when parsing the AgentInfo.xml file.


0802000E AgentInfo.xml does not exist. Check status of hard disk where Service Provider is installed.

The AgentInfo.xml file does not exist in the job storage folder.



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0802000F DocInfo1.xml does not exist. Check status of hard disk where Service Provider is installed.

The DocInfo1.xml file does not exist in the job storage folder.


08020010 DocInfo2.xml does not exist. Check status of hard disk where Service Provider is installed.

The DocInfo2.xml file does not exist in the job storage folder.


08020011 JobInfo.xml does not exist. Check status of hard disk where Service Provider is installed.

The JobInfo.xml file does not exist in the job storage folder.


08020012 Internal error occurred when sending e-mail notification request notifying job output failure.

An error occurred when sending an e-mail notification request notifying the job output failure.


08020013 Internal error occurred when converting job status.

An error occurred when converting the job status.


08020014 Job stored in error backup folder. (<Storage Folder Name>)

The job on which an error occurred was stored in the ErrorBackup Folder.



errors


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08020015 Error occurred when storing job in error backup folder.

An error occurred when the job on which an error had occurred was stored in the error backup folder.


08020016 Failure to connect to job export folder.


Check that the export folder is properly configured.If the problem is not resolved, retrieve the system log, debug log, event log of Windows and IIS log, and then contact your local authorized Canon dealer.

08020017 Exporting is complete.(<Folder Path>)

The export process is completed.

-

08020018 Time-out occurred when exporting.

The export process has timed out (240 minutes).


08020019 Error occurred when exporting.

The export process failed. Check if there is enough free space in the drive on which the export folder is configured.Restart the computer on which Service Provider is installed.Retrieve the system log, debug log, and the event log of Windows and then contact your local authorized Canon dealer.This does not normally occur.


errors


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0802001A Error occurred when creating document information file.

An error occurred when creating the document information file.


0802001B Error occurred when creating page information file.

An error occurred when creating the page information file.


08020024 Failure to retrieve information necessary for export.

An error occurred when retrieving the information necessary for the export process.


08020025 Failure to set information necessary for export.

An error occurred when configuring the information necessary for the export process.


08020027 Complete file created.(<Date Folder Path>)

Created the complete file in the date folder.

-

08020028 Date folder created.(<Date Folder Path>)

Created the date folder in the export folder.

-

08020029 Is not exported because job type is not an export target.

The export was not performed because the job being processed is not targeted for export.

-

0802002A Page information file incorrect.

The page information file is incorrect.

-

0802002B Failure to rename JobInfo.xml.

Failed in renaming JobInfo.xml.

-

0802002C Process information file incorrect.

The process information file is incorrect.

-


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Management Service

0803001C Export Service stopped. Export Service is stopped. -


errors

05000000 Management Service started.

Management Service is started.

-

05000001 Management Service stopped.

Management Service is stopped.

-

05000002 Failure to send e-mail request notification.

Failed to send an e-mail request notification.


05000003 Failure to access file. Failed to access the file. Retrieve the system log, debug log, and the event log of Windows and then contact your local authorized Canon dealer.This does not normally occur.

05010001 Failure to retrieve agent status.

Failed to retrieve the agent status.

Check if there is something wrong with the network between the agent and Service Provider.

05010002 Failure to request sending of agent stopping e-mail to Report Service.

Failed to request sending of an agent stopping e-mail to Report Service.

Check if Report Service is started. Restart the computer on which Service Provider is installed.This does not normally occur.

05010003 File I/O exception occurred.<Exception Message>

An error occurred in file I/O. Check that there is enough free space in the drive on which the system folder of Service Provider is configured.


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05010005 Error occurred when verifying agent existence.

An unexpected error occurred.

Check the status of the hard disk on which Service Provider is installed.Check if the hardware and software connections to the export folder are proper.This does not normally occur.

05020003 Failure to end session of following folder due to session time-out.(<Path of Folder to Delete>)

The job storage folder is deleted due to session time-out (10 minutes).

Log in to Service Provider again.This does not normally occur.

05020004 Failure to end session of following folder due to session time-out.(<Path of Folder to Delete>)<Exception Message> Check status of hard disk where Service Provider is installed.

Failed to delete the job storage folder whose session is timed out (10 minutes).

Check if there is any problem with the network between the agent and Service Provider. Increase the job sending time-out value. If the problem is not resolved, retrieve the system log, debug log, event log of Windows and IIS log, and then contact your local authorized Canon dealer.

05030002 Incomplete agent information file updated.(AgentID=<AgentID>)(<Folder Path>)

The incomplete agent information file was updated. -

05030003 Error occurred when updating incomplete agent information file.(AgentID=<AgentID>)(<Folder Path>)<Exception Message>

An error occurred when updating the incomplete agent information file.

Check that the export folder is properly operating.Check if the hardware and software connections to the export folder are proper.Restart the computer on which Service Provider is installed.This does not normally occur.


A job log folder for which you could not authenticate the agent ID was moved to the ErrorBackup folder.

-


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Report Service

05030005 Error occurred when moving job log folder with failed agent ID authentication to error backup folder.(<Folder Path>)<Exception Message>

An error occurred when moving the job log folder with failed agent ID authentication to the ErrorBackup folder.


05040006 Could not start Management Service.


Retrieve the system log, debug log, and the event log of Windows and report them to the dealer.

05050000 Could not verify the license. Perform license authentication before using this software.

This message is displayed when license authentication could not be verified.

Check the license status. Perform License Authentication to enable the license.


errors

06010000 Report Service started. Report Service is started. -

06010001 Internal error occurred when accessing e-mail request retrieval server.

An error occurred when accessing e-mail request retrieval server.


06010002 Socket of e-mail request retrieval server is closed.

The socket of e-mail request retrieval server is closed.


06010003 Internal error occurred when receiving message from e-mail request retrieval server.

An error occurred when receiving a message from e-mail request retrieval server.


06010004 Internal error occurred when getting socket server name for Report Service.

The socket server name for Report Service is not registered.

Reinstall Service Provider.This does not normally occur.


errors


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The socket port number for Report Service is not registered.



The socket port number for Report Service is invalid.


06010007 E-mail folder does not exist.Check status of hard disk where Service Provider is installed.If hard disk status is normal, reinstall Service Provider.

The e-mail folder does not exist.

Check the status of the hard disk on which Service Provider is installed. If the hard disk is functioning properly, reinstall Service Provider.This does not normally occur.

06010008 E-mail request folder does not exist.Check status of hard disk where Service Provider is installed.If hard disk status is normal, reinstall Service Provider.

The e-mail request folder does not exist.

Check the status of the hard disk on which Service Provider is installed.If the hard disk is functioning properly, reinstall Service Provider.This does not normally occur.

06010009 E-Mail template folder does not exist.Check status of hard disk where Service Provider is installed.If hard disk status is normal, reinstall Service Provider.

The e-mail template folder does not exist.


06020000 Report Service stopped. Report Service is stopped. -

06030065 Error occurred when reading JASP_Config.xml. Check status of hard disk where Service Provider is installed.

An error occurred when reading JASP_Config.xml.

Check the status of the hard disk on which Service Provider is installed.This does not normally occur.


errors


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06030066 Settings related to error e-mail notification not set.Set error e-mail notification settings in System Manager.

The settings related to error e-mail notification are not configured.

In the [E-mail Notification Settings] dialog box of System Manager, configure the settings related to error e-mail notification.

06030067 Settings related to error e-mail notification not set.Set error e-mail notification settings in System Manager.

The settings related to error e-mail notification are not configured.

In the [E-mail Notification Settings] dialog box of System Manager, configure the settings related to error e-mail notification.

0603006A Sender e-mail address not set.Set sender e-mail address in System Manager.

The sender e-mail address is not set.

Set the sender e-mail address in the [E-mail Notification Settings] dialog box of System Manager.

0603006B SMTP server address not set.Set SMTP server address in System Manager.

The SMTP server address is not set.

Set the SMTP server address in the [E-mail Notification Settings] dialog box of System Manager.

0603006C SMTP server port number not set.Set SMTP server port number in System Manager.

The SMTP server port number is not set.

Set the SMTP server port number in the [E-mail Notification Settings] dialog box of System Manager.

0603006D SMTP server port number not set.Set SMTP server port number in System Manager.

The SMTP server port number is not set.

Set the SMTP server port number in the [E-mail Notification Settings] dialog box of System Manager.

0603006E SMTP server authentication method not set.Set SMTP server authentication method in System Manager.

The SMTP server authentication method is not set.

Set the SMTP server authentication method in the [E-mail Notification Settings] dialog box of System Manager.

0603006F SMTP server authentication method not set.Set SMTP server authentication method in System Manager.

The SMTP server authentication method is not set.

Set the SMTP server authentication method in the [E-mail Notification Settings] dialog box of System Manager.


errors


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06030070 SMTP server account not set.Set SMTP server account in System Manager.

The SMTP server account is not set.

Set the SMTP server account in the [E-mail Notification Settings] dialog box of System Manager.

06030071 SMTP server password not set.Set SMTP server password in System Manager.

The SMTP server password is not set.

Set the SMTP server password in the [E-mail Notification Settings] dialog box of System Manager.

06030071 Failure to decode SMTP server login password.

Failure to decode SMTP server login password.

Exit other applications running on the PC on which Service Provider is installed. If the problem is not resolved, reconfigure the password.This does not normally occur.

06030072 SMTP server domain name not set.Set SMTP server domain name in System Manager.

The SMTP server domain name is not set.

Set the SMTP server domain name in the [E-mail Notification Settings] dialog box of System Manager.

060300C9 Destination e-mail addresses not set.Set destination list in System Manager.

The destination e-mail address is not set.

Set the destination e-mail address in the [E-mail Notification Settings] dialog box of System Manager.

060300CA Internal error occurred when setting e-mail destinations for notification.

An error occurred when setting an e-mail destination address.


0603012C Internal error occurred when retrieving e-mail request.

The e-mail request file requested from other services does not exist.


0603012D Internal error occurred when retrieving agent ID from e-mail request file.

The agent ID is not set in the e-mail request file.



errors


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0603012E Internal error occurred when retrieving agent ID from e-mail request file.

The agent ID set in the e-mail request file is invalid.


060301F4 Internal error occurred when creating subject and body text of error e-mail (Service Provider).

An error occurred when creating subject and body text of error e-mail (Service Provider).


060301F5 Internal error occurred when creating subject and body text of error e-mail (agent).

An error occurred when creating subject and body text of error e-mail (Archive Agent).


060301F7 Template file does not exist. Check status of hard disk where Service Provider is installed.If hard disk status is normal, reinstall Service Provider.

The template file does not exist.


060301F8 Error occurred when reading template file.Check status of hard disk where Service Provider is installed.

An error occurred when reading a template file.

Check the status of the hard disk on which Service Provider is installed.This does not normally occur.

060301F9 Internal error occurred when creating e-mail.

An error occurred when creating an e-mail.


060301FA Internal error occurred when setting SMTP server information.

An error occurred when setting the SMTP server information.



errors


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060301FB Internal error occurred when setting SMTP server authentication method.

An error occurred when setting the SMTP server authentication method.


060301FC Internal error occurred when setting subject of e-mail.

An error occurred when setting the subject of the e-mail.


060301FD Internal error occurred when setting sender e-mail address for e-mail.

An error occurred when setting the sender e-mail address for the e-mail.


060301FE Internal error occurred when setting destination e-mail address for e-mail.

An error occurred when setting the sender e-mail address for the e-mail.


060301FF Internal error occurred when setting body text for e-mail.

An error occurred when setting the body text for the e-mail.


06030200 Internal error occurred when setting attachment file for e-mail.

An error occurred when setting the attachment file for the e-mail.


06030201 Error occurred when sending e-mail.Return code: <E-Mail Result Return Code>

An error occurred when sending an e-mail.

Check e-mail settings. Or, check whether the connection to the mail server is enabled.


errors


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060303EA Failure to delete intended file because it was in use.

Failed to delete the intended file because it is in use.


060303EB Internal error occurred when deleting file.

An error occurred when deleting a file.


060303EC Failure to send error e-mail notification of Service Provider.

Failure to send an error e-mail notification of Service Provider.


060303ED Failure to send error e-mail notification of agent.

Failure to send an error e-mail notification of the agent.



errors


Service Provider Event Log

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E-mail Notification (Service Provider Errors)

2049 An error occurred in Archive Provider.Error code: 2049A directory operation error occurred.Check the status of the hard disk on which Service Provider is installed.

[Management Information of Service Provider] Server name: %ServerName%

A directory operation error occurred.

Check if there is enough free space in the drive on which the system directory for Service Provider is configured.Execute a check disk on the hard disk on which the system directory for Service Provider is set.

2050 An error occurred in Archive Provider.Error code: 2050A file operation error occurred.Check the status of the hard disk on which Service Provider is installed.


A file operation error occurred.

Restart the computer on which Service Provider is installed.

Service Provider Event Log 1-45

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2051 An error occurred in Archive Provider.Error code: 2051Could not request to register documents because the Data Process Service may have been stopped. Restart the computer on which Service Provider is installed.



Restart the computer on which Service Provider is installed to check whether Data Process Service can be started.If you cannot solve the trouble even after performing the procedure, obtain the system log, debug log, event log of Windows and IIS log, and then report them to the dealer.

[Notes]Data Process Service stops and starts at intervals through its reset function(automatically stops at every 24 hours, then automatically starts two minutes after the stop).This error mail is sent only when the notification to Data Process Service results in a failure even after the restart interval mentioned above elapses.This does not normally occur.Server Name displays the name of server that Service Provider runs.

2052 An error occurred in Archive Provider.Error code: 2052Free space in hard disk is insufficient.Check the status of the hard disk on which Service Provider is installed.


Check free space on the hard disk on which the system directory for Service Provider is insufficient (7,000 MB).The e-mail notification is sent when the data transfer from Agent is performed.

Check if there is enough free space in the drive on which the system directory for Service Provider is configured.


Service Provider Event Log1-46

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3094 An error occurred in Data Process Service.Error code: 3094Internal error occurred when transferring job to error backup folder.

[Management Information of Service Provider]Server name: %ServerName%

An error occurred when moving job files that failed to convert data to the ErrorBackup folder.

Restart the computer on which Service Provider is installed.Retrieve the system log, debug log, and the event log of Windows and report them to the dealer.This does not normally occur.

3113 An error occurred in Data Process Service.Error code: 3113Failure to send jobs to storage folder.Export Service may be stopped.Restart computer where Service Provider is installed.


The jobs cannot be sent to the storage folder.

Check that the Export Service has been started.Restart the computer on which Service Provider is installed.

3114 An error occurred in Data Process Service.Error code: 3114Failure to compress files.Check status of hard disk where Service Provider is installed.


Compression of the job storage directory failed after a data conversion error occurred.

Check if there is enough free space in the drive on which the system directory for Service Provider is configured.



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3115 An error occurred in Data Process Service.Error code: 3115Job compressed due to error in data conversion.


Succeeded in compressing the job storage directory after a data conversion error occurred.


3120 An error occurred in Data Process Service.Error code: 3120Maximum file size for registration exceeded.


Jobs that exceeded the maximum file size for registration were stored in error backup folder.The maximum size limitations are as follows: - Maximum document data








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3126 An error occurred in Data Process Service.Error code: 3126Failure to register and convert job due to free space in hard disk insufficient. (<Folder Path>)Check the status of the hard disk on which Service Provider is installed.


Failed to register and convert jobs because the free space in the hard disk is less than 3 GB.

Check if there is enough free space in the drive on which the system folder for Service Provider is configured.If the free space in the hard disk is less than 3 GB, delete unnecessary files to free up space.Server Name displays the name of server that Service Provider runs.

If you cannot reserve a sufficient amount of free disk space even after deleting unnecessary files, follow the steps below to reserve the free space:1. Stop all of the Service

Provider services. (Use Stop in Management Service to do so.)

2. Backup the folder under the Spool folder in the system folder, using another hard disk or some removable media as destination media.

3. Write the backed up items below the Spool folder back in units of job folders. (Divide them in smaller units to avoid disk insufficiency.)

4. Restart all of the Service Provider services. (You can restart all of the Service Provider services by starting Data Process Service if the services are stopped or by restarting Management Service if the services are running.)

5. Confirm that the jobs that were wrote back are registered in Export Folder and then deleted.




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3145 An error occurred in Data Process Service.Error code: 3145Could not convert beyond the maximum page number because the maximum number of pages was exceeded.



-

8212 An error occurred in Export Service.Error code: 8212Job stored in error backup folder.


An error occurred during the registration process of job data.

-



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8213 An error occurred in Export Service.Error code: 8213Error occurred when storing job in error backup folder.


A job for which an error occurred was stored in the error backup folder.

Check whether there is something wrong with the connection between Service Provider and the export folder.Check that the export folder is started.If the problem cannot be resolved, it may be that you have changed the settings of System Manager before the error occurrence, and the changed settings may not have been reflected to Service Provider.Change the settings of System Manager again or restart the computer on which Service Provider is installed.Retrieve the system log, debug log, and the event log of Windows and report them to the dealer.This does not normally occur.

8214 An error occurred in Export Service.Error code: 8214Failure to connect to job export folder.



Check that the export folder is properly configured.If the problem is not resolved, retrieve the system log, debug log, the event log of Windows and IIS log, and then contact your local authorized Canon dealer.



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8217 An error occurred in Export Service.Error code: 8217Error occurred when exporting.


An error occurred while the job data was exported.

Check the available space of the hard disk on which the export folder is configured.Restart the computer on which Service Provider is installed.Retrieve the system log, debug log, and the event log of Windows and report them to the dealer.This does not normally occur.

5124 An error occurred in Management Service.Error code: 5124Job log folder with failed agent ID authentication moved to error backup folder.(<Storage Folder Name>)



Check if the target agent is deleted or not.Retrieve the system log, debug log, and the event log of Windows and report them to the dealer.This does not normally occur.

5126 An error occurred in Management Service.Error code: 5126Could not start <Service Name>.






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E-mail Notification (Agent Errors)


10241 Cannot communicate with the Agent "%AgentID%".An error may have occurred in the agent, or there may have been a communication error in the network.Please check the agent and network status.

[Management Information of Agent]Station name: %BaseName%Host name/Device name: %HostNameOrDeviceName%

An unknown iR Agent error occurred.

Check the agent and network status.

10243 The Agent "%AgentID%" could not send jobs because the server was busy.


A server busy occurred. Send the job again after the server busy is resolved.Or, review the send schedule.

10244 Could not send pages beyond the maximum page number because the job data of Agent "%AgentID%" has exceeded the maximum number of pages.Check the system log of Agent "%AgentID%".


The maximum page number of job data (5,000) is exceeded.

Check the system log of the Agent.


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10245 There is insufficient hard disk space in the Agent "%AgentID%", or the files that can be saved in the device may have become fewer in number.

[Detailed Information of Agent]Station name: %BaseName%Host name/Device name: %HostNameOrDeviceName%Hard disk space: %TotalDiskSpace% MBUsed hard disk space: %UsedAgentDiskSpace% MB

The amount of free space on the hard disk of the Agent is insufficient.

Check the status of the iR Agent and send it immediately. If this problem occurs frequently, review the schedule to send jobs to prevent it from occurring. If "Send Automatically During Insufficiency" is set, it is sent automatically.



CHAPTER

2
System Manager Messages
System Manager Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2Common to All Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Log In Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Common for All Input Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Service Provider Settings Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Agent List Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Environment Settings Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

E-mail Notification Settings Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

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System Manager Web

Common to All Screens

ID Message Button Status Description Countermeasure

sm001 Session timed out.Log in again.

Back Crucial

This message is displayed when the session has expired time-out period (20 minutes) and you click the button on the screen.

Log out before the session expires time-out period.

sm002 Cannot perform the operation because Secure Audit Manager System Manager has been logged out.Log in again to perform the operation.

Back Crucial

This message is displayed when a screen is refreshed or moved after the logging out.

Log in again from the top menu after logging out.

sm003 Cannot display the page by entering the address directly.

Back Crucial

This message is displayed when entering URL of the screen which is not current display screen from other than the log in screen.

Display different screens using the button on each screen.

sm050 Could not verify the license.Perform license authentication before using this software.

Crucial

This message is displayed when license authentication could not be verified. The login screen is displayed after [Back] is clicked.

Complete license authentication and then login again.

System Manager Web2-2

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Log In Screen

Common for All Input Screens


sm007 Login has been canceled.Click the following link to return to the login screen.

Crucial

This message is displayed when [Cancel] in the authorization screen is clicked.

Click the link or browser's [Back] to return to the login screen.

sm008 Could not log in.Log in to the computer that is installed with Secure Audit Manager System Manager as a user with administrator privileges.

Back Crucial

Displayed when entering correct user name and password in the authorization screen without administrator privileges.

Add the user to the administrator group of the computer on which System Manager is installed.


sm009 A required item has not been entered.Check <Setting>.

Crucial

Displayed in the same screen when leaving any required item unentered.

Enter a value into each item.

sm010 The entered value is incorrect.Enter <Setting> with a value within the set range.

Crucial

Displayed in the same screen when entering a value outside the setting range.

Enter a value within the setting range.

sm011 The entered value is incorrect.Enter <Setting> with up to the set limit of characters.

Crucial

Displayed in the same screen when entering a value exceeding the registerable length.

Enter a value with up to the set limit of characters.

sm012 The entered value is incorrect.Enter <Setting> again.

Crucial

Displayed in the same screen when entering invalid value in an item that has certain input format, such as phone number and e-mail address.

Enter a value according to the input format.

System Manager Web 2-3

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Service Provider Settings Screen

Agent List Screen

sm013 Characters that cannot be used have been entered.Check <Setting>.

Crucial

Displayed when entering invalid characters.

Enter a value which can be used for the input item.


sm017 The specified port number is duplicated.

Crucial

Displayed in the same screen when one port number has the same value as another port number.

Enter different value into each port number.


sm018 Cannot set the specified start time for send because it is within the time period set for [Sending Not Performed].

Crucial

Displayed in the same screen when the starting time of [Schedule to Send Jobs] is set to the time that falls within the range configured in [Sending Not Performed].The browse screen will be displayed after clicking [Back].

Enter a time outside the time period set for [Sending Not Performed].

sm019 The specified agent has already been deleted. Back Crucial

Displayed when the agent is deleted.The browse screen will be displayed after clicking [Back].

Do not activate more than one browser to operate.



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sm020 The agent will be deleted.However, there may be unsent jobs.If you delete the agent, the unsent jobs cannot be received.Are you sure you want to delete the agent now?

OKCancel

Warning

Displayed when clicking [Delete].

Click [OK] to display the message screen showing the deletion is completed. Click [Cancel] to close the dialog.

sm021 The agent has been deleted.

Close Information

Displayed when moving to the message screen showing the deletion is completed. The browse screen will be displayed after clicking [Close].

Click [Close] to display the browse screen.

sm051 iR agents with setting values for [Job Storage Settings] that could not be applied exist because an error occurred when processing.

Back Crucial

When registration is done with [Apply settings to all other iR agents] checked, this message will appear when reflection of settings on other iR agents fails. The browse screen will be displayed after clicking [Back].




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Environment Settings Screen


sm022 Cannot set because the time specified for [Sending Not Performed] is included in the time set to start sending.

Crucial

Displayed when [Sending Not Performed] is set as the period that includes the send start time and transfer start time that are configured in [Schedule to Send Jobs].

Enter a time that does not include the time set to start sending of [Schedule to Send Jobs].

sm023 You can register up to 20 exception operating applications with [Do Not Save Image] and [Perform OCR Text and Save it].It counts as one if the same application is entered in both.

Crucial

Displayed in the same screen when a total of 21 items or more have been entered for [Do Not Save Image] and [Perform OCR Text and Save it].

Follow the maximum number of items that can be entered.

sm024 Cannot register because two or more applications in [{0}] are the same. Check [{0}].({0}=Do Not Save Image or Perform OCR Text and Save it)

Crucial

Displayed in the same screen when the same content has been entered twice or more for each item of [Do Not Save Image] and [Perform OCR Text and Save it].

Do not enter duplicate values.


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E-mail Notification Settings Screen


sm052 The specified destination has already been registered. Back Crucial

Displayed when entering completely same destination as existing one. The browse screen will be displayed after clicking [Back].

Register the data that is different from the data registered in the destination.

sm029 The specified destination will be deleted.Is this OK?

OKCancel

Warning

Displayed when clicking [Delete].

Click [OK] to display the message screen showing the deletion is completed. Click [Cancel] to close the dialog.

sm030 The specified destination has been deleted.

Close Information

Displayed when moving to the message screen showing the deletion is completed. The browse screen will be displayed after clicking [Close].

Click [Close] to display the browse screen.

sm031 You can register up to 5 destinations for notification.

Back Crucial

This message is displayed when there was a failure to update file data when refreshing information. The screen for refreshing the information will be displayed after clicking [Back].

Refresh the screen.

sm033 The specified destination has already been deleted.

Back Crucial

Displayed when the deleting operation was performed from two browsers at the same time. The browse screen will be displayed after clicking [Back].

Refresh the screen.


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sm034 Could not encrypt [Password].There may be insufficient memory.

Back Crucial

Displayed when failing to encrypt a password for SMTP server. The e-mail notification setting screen will be displayed after clicking [Back].

Assure sufficient memory space of System Manager.This does not normally occur.

sm035 Could not encrypt [Password].There may be insufficient memory, or the password may have been changed.

Back Crucial

Displayed when failing to decrypt a password for SMTP server. [iR Agent List] screen will be displayed after clicking [Back].

Assure sufficient memory space of System Manager or configure an encryptable string.



CHAPTER

3
iR Agent Messages
iR Agent Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

iR Agent System Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

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iR Agent Web


M0001 You do not have privileges to display Secure Audit Manager iR Agent.To display Secure Audit Manager iR Agent, log in again as an administrator.

- Crucial

This message is displayed when the user was found to be a general user who does not have the device management privileges as the result of user authentication after directly entering the URL (accessing without going through the MEAP portal).When accessing through the MEAP portal, the link to iR Agent Servlet is not displayed to the user who does not have the device management privileges.

Close the browser, access again, and enter the user name and password of the device administrator during the authentication process.

M0002 The specified page is not found.Check the URL.

OK Crucial

This message is displayed when the specified URL is incorrect when accessing a page by specifying its URL. This message is displayed even when accessing after a session timeout.

Reenter the URL.

M0003 An internal error occurred.Restart the device.

OK Crucial

This message is displayed when an unexpected error occurred.

Restart the iR device.Contact your local authorized Canon dealer.

iR Agent Web3-2

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M0004 Login has been performed because a session timeout occurred or the URL was directly entered.

OK Crucial

The message is displayed immediately after logging in again following a session timeout. It is also displayed when accessing a page that is not a top page by specifying its URL.

Click [OK] and continue the operation.

M0005 License has expired.You need to update the license to keep using this software.

- Crucial

The expiration date of the license has passed.

Perform License Authentication to enable the license.

M0111 Enter the [URL] of the service provider.

Back CrucialThe [URL] is not entered.

Enter the [URL].

M0112 Enter the [URL] of the service provider with up to 256 characters.

Back Crucial

The [URL] exceeds 256 characters.

Enter the [URL] using up to 256 alphanumeric characters.

M0121 Enter the [Access ID].

Back CrucialThe [Access ID] is not entered.

Enter the [Access ID].

M0122 The [Access ID] is incorrect. Check the [Access ID]. Back Crucial

The [Access ID] is incorrect.

In [Access ID], enter the character string configured in System Manager.Use up to 32 alphanumeric characters.

M0131 Enter the [Agent Name].

Back CrucialThe [Agent Name] is not entered.

Enter the [Agent Name].

M0132 Enter the [Agent Name] with up to 32 characters.

Back CrucialThe [Agent Name] exceeds 32 characters.

Enter the [Agent Name] using up to 32 characters.

M0133 Characters that cannot be used have been entered for the [Agent Name]. Check the entered characters.

Back Crucial

This message is displayed when registering an Agent using an unallowable character.

Tab characters cannot be used in [Agent Name].

M0141 Enter the [Station ID].Back Crucial

The [Station ID] is not entered.

Enter the [Station ID].


iR Agent Web 3-3

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M0142 Enter the [Station ID] with 5 single-byte numeric characters. Back Crucial

The [Station ID] exceeds 5 digits (00000~99999). Or, it includes a non numeric character.

Enter the [Station ID] using up to 5 digits (00000~99999).

M0151 Enter the [Station Name].

Back CrucialThe [Station Name] is not entered.

Enter the [Station Name].

M0152 Enter the [Station Name] with up to 32 characters.

Back CrucialThe [Station Name] is over 32 characters.

Enter the [Station Name] using up to 32 characters.

M0153 Characters that cannot be used have been entered for the [Station Name]. Check the entered characters.

Back Crucial

This message is displayed when registering an Agent using an unallowable character.

Tab characters cannot be used in [Station Name].

M0192 Could not register the settings to Secure Audit Manager Service Provider.The [Access ID] is incorrect.Check the settings.

Back Crucial

This message is displayed when registration/update of Agent failed due to an incorrect access ID.

Check the access ID.Contact the system administrator about the access ID.

M0193 Could not register the settings to Secure Audit Manager Service Provider.Contact the system administrator for details.

Back Crucial

This message is displayed when registration/update of Agent failed due to other reasons.

Contact the system administrator.

M0194 Could not register the settings to Secure Audit Manager Service Provider.The [URL] of the service provider may be incorrect, or the version may be different.Check the settings.

Back Crucial

This message is displayed when registration/update of Agent failed due to failure in communication with Service Provider. (This includes communication with Service Provider which cannot be communicated due to version difference.)

Check the URL of Service Provider.Check if Service Provider can be communicated.Check the certificates when using SSL.Check the version of Service Provider and iR Agent.


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M0195 Could not register the settings to Secure Audit Manager Service Provider.Authentication information in MEAP Service Management Service is not set or has been changed.Check the authentication settings.

Back Crucial

This message is displayed when necessary information could not be obtained from the device and registration process to Service Provider could not be performed.This message is also displayed when the authentication settings are not configured in SMS, or when the management department ID or the password was changed in the device after configuring the authentication settings.

Configure the authentication settings in SMS.

M0196 Could not register the settings to Service Provider because a communication error occurred.Check the status of the service provider and the network status, and then register again.

Back Crucial

Registration of the iR agent to Service Provider failed in the [Change Registration] dialog box.

Check whether communication with Service Provider is available and register the iR agent to Service Provider in the [Change Registration] dialog box.

M0201 Job recording of the agent will start.You need to restart the device to enable this setting.

OKCancel

Warning

This message is displayed to confirm the start of job recording when the restart method is set to [Manual] or when the device does not support auto restart even if the restart method is set to [Auto].

-


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M0202 Job recording of the agent will stop.You need to restart the device to enable this setting.

OKCancel

Warning

This message is displayed to confirm the stopping of job recording when the restart method is set to [Manual] or when the device does not support auto restart even if the restart method is set to [Auto].

-

M0211 Job recording of the agent will start.To enable this setting, processing or waiting jobs will be canceled for the device to restart.Are you sure you want to start job recording now?

YesNo

Warning

This message is displayed to confirm the start of job recording when the restart method is set to [Auto] and the device supports auto restart.

-

M0212 Job recording of the agent will stop.To enable this setting, processing or waiting jobs will be canceled for the device to restart.Are you sure you want to stop job recording now?

YesNo

Warning

This message is displayed to confirm the stopping of job recording when the restart method is set to [Auto] and the device supports auto restart.

-

M0220 Restart process of the device has started.Access the device after the restart process is finished.

- Information

This message is displayed when [Job Recording of All Printer/iR Agents] is started or stopped, or when the [Job Type to Record] setting is changed and then [OK] is clicked.

-

M0300 Sending of unsent jobs to Secure Audit Manager Service Provider has started.

OK Information

This message is displayed when job transmission to Service Provider was started.

-


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M0511 Cannot open the settings screen because the agent has not been registered to Service Provider.Register the agent on the registration screen, and then open the settings screen.

OK Crucial

The [Settings] menu was pressed while the iR Agent has not yet been registered in Service Provider.

Register the iR Agent in Service Provider.

M0521 The [Time Periods] are incorrect. Check the [Time Periods].

Back Crucial

[Time Periods] in the job storage settings is incorrect.

Configure both start time and end time.Both the "hour" and "minute" values must be specified.The end time must be configured later than the start time.

M0531 Cannot set the specified start time for send because it is within the time period set for [Sending Not Performed].

Back Crucial

[Send Start Time] in the schedule to send jobs is configured during the sending not performed period or configured to the time equal to the time of sending not performed.

Configure [Send Start Time] to the time out of the sending not performed period.

M0541 Enter the [Status Check Interval]. Back Crucial

[Status Check Interval] is not entered.

Enter [Status Check Interval].

M0542 Enter the [Status Check Interval] with a single-byte numeric value from 1 to 60.

Back Crucial

Characters other than 1-60 single-byte numeric characters are entered in [Status Check Interval].

Enter [Status Check Interval] using 1-60 single-byte numeric characters.


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M0551 Could not register the settings to Secure Audit Manager Service Provider. Contact the system administrator for details.

Back Crucial

The iR Agent configuration information could not be registered/updated in Service Provider from the [Configuration Modification] screen in the [Configuration] menu.

Contact the system administrator.

M0552 Could not register the settings to Service Provider.Authentication information in MEAP Service Management Service is not set or has been changed.Check the authentication settings.

Back Crucial

Could not obtain necessary information from the device and registration to Service Provider could not be performed.

Configure the authentication settings in SMS.

M0581 The [Schedule to Send Jobs] is not set.To start [Job Recording of Agent] on the information screen, the [Schedule to Send Jobs] must be set.Do you want to register without setting the [Schedule to Send Jobs]?

YesNo

Warning

[Schedule to Send Jobs] is not configured.

Configure [Schedule to Send Jobs].


iR Agent Web3-8

iR Agent System Log

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ID Level Message Description Additional notes

10000000 INFO iR Agent started. iR Agent is started. -

10000001 INFO iR Agent is stopped. iR Agent is stopped. -

10000010INFO

iR Agent version upgraded.

The version of iR Agent was upgraded.

-

10000020 INFO License is activated. The license is active. -

10000021ERROR

License has expired. Update the license.

The expiration date of the license has passed.

Perform License Authentication to enable the license.

10010001

INFO

iR Agent registered in Service Provider.

iR Agent was registered in Service Provider.

The Agent ID registered as the supplementary information is recorded.An Agent ID is an 8-digit decimal number.

10010002INFO

iR Agent deleted from Service Provider.

iR Agent was deleted from Service Provider.

This is recorded when the deletion of the Agent is detected.

10010003

INFO

Job sending schedule set.

The schedule was configured.

It is recorded only when any schedule with the time setting or interval setting is set from the unset state.

10010004

INFO

Settings have been registered to Service Provider.

Registration of the iR agent settings to Service Provider or their update succeeded in the [Change Registration] dialog box.

-

10020000

INFO

Device function restriction settings changed in Service Provider.

The device function restriction settings have been modified.

The ID of the changed function and the value after the change are recorded as supplementary information.

10020100INFO

Job recording stopped. Job recording was stopped.

-

iR Agent System Log 3-9

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10020101INFO

Job recording started. Job recording was started.

-

10021100INFO

[Job Type to Record] changed to "None".

The type of jobs to record was changed to [None].


10021105

INFO

[Job Type to Record] changed to [Fax Transmission Jobs Only].

The type of jobs to record was changed to [Fax Transmission Jobs Only].

-

10021199INFO

[Job Type to Record] changed to [All].

The type of jobs to record was changed to [All].

-

10025000

INFO

Following settings changed after device restart:

The settings were changed after the device was restarted.

The settings to be changed are enumerated comma-delimited as supplementary information. The character strings to be enumerated are: 'job recording' or 'job types to record'.This message is recorded before restart but since the log is confirmed after the restart, it uses the past tense.In addition, the number of restarts may be smaller than the one shown in the system log when the setting is changed multiple times before restart.

10025010

INFO

Device auto restart performed for changed settings to take effect.

Auto restart is performed due to the settings which enable the changes to take effect after device restart.

-


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10030000

INFO

Jobs sent successfully. Job transmission was successful.

The connection ID is recorded as supplementary information. A connection ID is an 8-digit hexadecimal number (upper case).

10030001

INFO

Pages after maximum page number deleted because number of pages of job exceeded maximum page number.

Pages exceeding the maximum number of pages that can be sent (5,000 by default) are not sent because the number of pages in the job exceeds the maximum number.

The connection ID and the maximum page number are recorded as supplementary information. A connection ID is an 8-digit hexadecimal number (upper case). Check that it does not conflict with the operation rules.

10030100

ERROR

Failure to send jobs. Job transmission failed. The connection ID is recorded as supplementary information. A connection ID is an 8-digit hexadecimal number (upper case). If job transmission failed before the connection ID is assigned, the connection ID is not recorded.

10030110ERROR

Failure to set schedule to send jobs.

Setting of the schedule to send jobs failed.

-

10030120

ERROR

Failure to send jobs because reception service of send jobs was stopped.

Job transmission failed because the reception service of send jobs was stopped.

-

10030200

INFO

Job sending started in scheduled time.

Job transmission was started because the scheduled job sending time arrived.

Even if the scheduled job sending time arrived, if the number of unsent jobs is 0, or if the job is already being sent, this system log is not recorded.



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10030210

INFO

Job sending started because [Send Immediately] was clicked.

Job transmission was started because there was a command to send the job immediately.

-

10030221INFO

Job sending started due to insufficient disk space.

Job transmission was started because the disk space was insufficient.

-

10030222

INFO

Job sending started due to insufficient disk space for storing jobs.

Job transmission was started because the number of recordable jobs was becoming few.

-

10040001INFO

Deletion of all unsent jobs started.

Batch deletion of job archive logs was started.

-

10040002INFO

Deletion of all unsent jobs ended.

Batch deletion of job archive logs was completed.

-

10040003INFO

Error occurred when deleting all unsent jobs.

Batch deletion of job archive logs failed.

-

10900001

ERROR

Insufficient disk space. Disk space is insufficient. The timing for disk space shortage detection that is currently set is recorded as supplementary information. The timing for disk space shortage detection is either " Preliminary," "Low," or "Very Low".

10900002

ERROR

Insufficient disk space for storing jobs.

The number of recordable jobs is becoming few.

The recordable number of jobs is recorded as supplementary information.

10900100

ERROR

Error occurred when communicating with Service Provider.

The communication with Service Provider or the process in Service Provider failed.

This includes a case when an abnormal return value was received due to the status of Service Provider even if the communication was successful.

10900101

ERROR

Error occurred when communicating with Service Provider due to incorrect access ID.

The process was rejected by Service Provider due to access ID mismatch.

Register the agent again using the correct access ID.



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10900200

FATAL

An internal error occurred.

An internal error occurred.

This message is displayed when the Job Archive feature of the iR device failed to be called. When this message is recorded, the Job Archive feature cannot be used for some reason, or the hard disk of the corresponding area is damaged. This message is also displayed when CPCA access to the iR device failed.Report it to the dealer.This does not normally occur.

10900201

ERROR

Authentication information in MEAP Service Management Service not set or changed.

The authentication information is not configured in SMS of MEAP.

This is recorded when the authentication information is not configured or disable in SMS of MEAP.



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Express Server Message List - System Dashboard - NT-ware ITS

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Transcript of Express Server Message List - System Dashboard - NT-ware ITS