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Transcript of EXPLORING DIGITAL GOVERNMENT TRANSFORMATION IN THE EU 2020. 9. 23.¢  EXPLORING DIGITAL...

  • EUR 30333 EN

    Gianluca Misuraca, Egidijus Barcevičius, Cristiano Codagnone

    EXPLORING DIGITAL GOVERNMENT TRANSFORMATION IN THE EU

    JRC SCIENCE FOR POLICY REPORTS

    Understanding public sector innovation in a data-driven society

  • EXPLORING DIGITAL GOVERNMENT TRANSFORMATION IN THE EU

    understanding public sector innovation in a data-driven society

    JRC SCIENCE FOR POLICY REPORTS

  • This publication is a Science for Policy report by the Joint Research Centre (JRC), the European Commission’s science and knowledge service. It aims to provide evidence-based scientific support to the European policymaking process. The scientific output expressed does not imply a policy position of the European Commission. Neither the European Commission nor any person acting on behalf of the Commission is responsible for the use that might be made of this publication. For information on the methodology and quality under- lying the data used in this publication for which the source is neither Eurostat nor other Commission services, users should contact the referenced source. The designations employed and the presentation of material on the maps do not imply the expression of any opinion whatsoever on the part of the European Union concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries.

    Contact information Gianluca Misuraca

    Senior Scientist, Digital Government Transformation

    European Commission’s Joint Research Centre, Digital Economy Unit

    Edificio EXPO, Calle Inca Garcilaso, 3 – 41092 Seville, Spain

    +34 95-448.87.18

    gianluca.misuraca@ec.europa.eu

    EU Science Hub https://ec.europa.eu/jrc

    JRC121548

    EUR 30333 EN

    PDF ISBN 978-92-76-21326-0 ISSN 1831-9424 doi:10.2760/480377

    Print ISBN 978-92-76-21327-7 ISSN 1018-5593 doi:10.2760/945695

    Luxembourg: Publications Office of the European Union, 2020

    © European Union, 2020

    The reuse policy of the European Commission is implemented by the Commission Decision 2011/833/EU of 12 December 2011 on the reuse of Commission documents (OJ L 330, 14.12.2011, p. 39). Except otherwise noted, the reuse of this document is authorised under the Creative Commons Attribution 4.0 International (CC BY 4.0) licence (https://creativecommons.org/licenses/by/4.0/). This means that reuse is allowed provided appropriate credit is given and any changes are indicated. For any use or reproduction of photos or other ma- terial that is not owned by the EU, permission must be sought directly from the copyright holders.

    All content © European Union, 2020

    Graphic design and layouting: Ana Córdoba

    How to cite this report : Misuraca, G., Barcevičius, E., Codagnone, C., (Eds.). Exploring Digital Government Transformation in the EU – Understanding public sector innovation in a data-driven society, EUR 30333 EN, Publications Office of the European Union, Luxembourg, 2020, ISBN 978-92-76-21326-0, doi:10.2760/480377, JRC121548

    This report integrates findings from the DigiGov study directed by JRC and conducted by PPMI, in association with Open Evidence, Politecnico di Milano, Rand Europe and Martel Innovate, under the Contract No. 936152 A08 LT: Exploring Digital Government Transformation in the EU: understanding public sector innovation in a data-driven society, funded by the ELISE Action of the EU ISA2 Programme.

    Study Contributors: Cristiano Codagnone, Giovanni Liva, Egidijus Barcevičius, Gianluca Misuraca, Luka Klimavičiūtė, Vaida Gineikytė, Michele Benedetti, Irene Vanini, Giancarlo Vecchi, Emily Ryen Gloinson, Katherine Stewart, Stijn Hoorens, Salil Gunashekar

    The information and views set out in this report are those of the authors and do not necessarily reflect the official opinion of the Commission. The Commission does not guarantee the accuracy of the data included in this study. Neither the Commission nor any person acting on the Commission’s behalf may be held responsible for the use which may be made of the information contained therein.

  • TABLE OF CONTENTS

    FOREWORD ........................................................................................................................................................................3

    ACKNOWLEDGEMENTS ................................................................................................................................................6

    EXECUTIVE SUMMARY .................................................................................................................................................7

    RÉSUMÉ ANALYTIQUE ............................................................................................................................................... 12

    01 INTRODUCTION ..................................................................................................................................................... 15 01.1 Rationale and objectives ......................................................................................................................... 18

    01.2 Defining Digital Government Transformation ................................................................................ 19

    01.3 Policy relevance ........................................................................................................................................... 22

    02 METHODOLOGY ..................................................................................................................................................... 25 02.1 Design .............................................................................................................................................................. 27

    02.2 Approach ......................................................................................................................................................... 29

    02.3 Implementation ........................................................................................................................................... 38

    03 STATE OF PLAY ...................................................................................................................................................... 41 03.1 From e-Government to Digital Government ................................................................................... 43

    03.2 Contextualising digital transformation and innovation in the public sector .................... 45

    03.3 Understanding the effects of Digital Government Transformation ...................................... 46

    04 CONCEPTUAL FRAMEWORK ............................................................................................................................ 59 04.1 Purpose and scope of DigiGov-F .......................................................................................................... 61

    04.2 Underlying dimensions: the need to reframe public sector innovation .............................. 63

    04.3 Mapping digital government innovations and their potential effects ................................. 71

    05 CASE STUDIES ....................................................................................................................................................... 79 05.1 Tvarkau Vilnių: a citizens’ engagement platform in Lithuania ............................................... 81

    05.2 Body-worn cameras: striving for better policing in the UK ...................................................... 85

    05.3 Privacy and trust in new digital public services: an online experiment

    in Germany and Spain .............................................................................................................................. 88

    05.4 Kids Go Green: promoting sustainable mobility through gamification in Italy ............... 92

    06 CONCLUSIONS ....................................................................................................................................................... 95 06.1 Main findings ................................................................................................................................................. 97

    06.2 Taking on board the wider policy debate on digital transformation ................................... 99

    06.3 Shaping Digital Government Transformation at the horizon 2040 ................................... 102

    06.4 Policy and research recommendations .......................................................................................... 106

    REFERENCES ............................................................................................................................................................... 112

  • LIST OF FIGURES FIGURE 1. Research design ................................................................................................................................ 27 FIGURE 2. Literature review process map ................................................................................................... 29 FIGURE 3. Case studies and experiments: selection and analysis .................................................. 35 FIGURE 4. Research implementation process .......................................................................................... 38 FIGURE 5. From antecedents of innovation to internal and external change factors ............. 64 FIGURE 6. Graphical representation of DigiGov-F 1.0 ........................................................................... 67 FIGURE 7. Grap