Exploring Data and Predictive Analytics
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Exploring Data and Predictive Analytics A deconstructed conference hosted by the Texas Department of Information Resources Main Session Thursday, July 22, 2021 9:00 – 11:00 am Bonus Sessions A variety of independently-hosted educational sessions held August – October
Transcript of Exploring Data and Predictive Analytics
Exploring Data and Predictive Analytics
A deconstructed conference hosted by the Texas Department of Information Resources
Main Session
Thursday, July 22, 2021 9:00 – 11:00 am
Bonus Sessions
A variety of independently-hosted educational sessions held August – October
AGENDA
Exploring Data and Predictive Analytics Thursday, July 22, 2021
8:45 Pre-Session Join early to participate in informal networking and icebreakers.
9:00 DIR Welcome John Hoffman, Chief Technology Officer, DIR
9:10 Predictive Analytics Expert Panel Discussion Ed Kelly, Chief Data Officer, State of Texas (moderator)
Steffani A. Burd, Ph.D., Director, Ansec Group
Amen Ra Mashariki, Global Director of Data Lab, WRI
Laura Schewel, CEO, Streetlight Data
Karen Weintraub, Executive Vice President, Healthcare Fraud Shield
10:10 Solutions/Services Available via DIR Contracts Hershel Becker, Chief Procurement Officer, DIR
10:25 Topical Breakout Discussions with Peers Move to breakout rooms (link emailed and provided during session)
Room 1: Data Analytics Room 2: Data Governance Room 3: Data Privacy and Security
10:50 Program Wrap & Book Give-Aways Ed Kelly, Chief Data Officer, State of Texas
11:00 Adjourn
Bonus Sessions Exploring Data and Predictive Analytics The events below provide an opportunity to learn more about Data and Predictive Analytics, as well as products and services to assist with utilizing this technology. We would like to thank the vendors below for sharing their expertise with Texas public sector attendees.
Some details are being finalized. See list and visit each host’s page for the most current information.
Session Name Date Time (CST) Host Company Providing Personalized Citizen Services with IBM Data and AI Aug 16 2:00 - 4:00 PM IBM
Introduction to Machine Learning and Deep Learning (Tutorial & Workshop) Aug 17 10:30 AM - Noon Mark III Systems
Amazon SageMaker Immersion Workshop Aug 18 8:30 AM - 12:30 PM Amazon Web Services
Democratizing Machine Learning with Google Cloud Aug 19 10:00 - 11:00 AM Google Cloud Advances in Fraud Detection using Data + Advanced Analytics Aug 24 10:00 - 11:00 AM Accenture
Enhancing your Citizen’s Experiences using Splunk Business Service Insights and Synthetic Monitoring Aug 25 10:00 AM - Noon GTS Technology
Solutions eDiscovery & Data Archiving in a Post-Pandemic World Aug 26 2:00 - 3:30 PM Veritas Pure Storage - Powering Analytics and AI Sep 2 2:00 - 3:00 PM Pure Storage Making Machine Learning Easier with Splunk Sep 13 10:00 AM - Noon Splunk An Interactive and Immersive Session: Converting Data into Insights Using AI Sep 14 9:00 AM - Noon Deloitte
Ready, Set… CLOUD! Advice (and War Stories) for Creating a Modern Data Platform Sep 15 10:30 - 11:30 AM Apex Systems
Data Driven Transformation Sep 16 1:00 - 2:30 PM Microsoft How to Use AI to Predict your Best Job Candidates without Reading Hundreds of Resumes Sep 21 9:00 - 10:00 AM PMCS Services
Rethink Identity Security and Data Utilizing Predictive Analytics, Machine Learning and AI Sep 21 1:00 - 2:30 PM SailPoint
The Power of Analytics: Top Trends in the State & Local Government Market Sep 28 10:30 - NOON Grant Thornton
Driving Impact from AI-Guaranteed Impact in 30 Days Sep 30 11:00 AM - 12:30 PM Dell Boomi Eat Your Vegetables: Data Governance is Critical to the Success of Your Data & Analytics Initiatives Oct 5 10:00 - 10:45 AM Gartner
Modernizing Service Delivery for the Post-Pandemic Future Oct 6 10:00 - 11:30 AM Xerox
Corporation Leveraging Data and Analytics in Transportation through the Power of SAS Oct 11 10:00 - 11:00 AM SAS
Predictive Analytics with Power BI using R Workshop Oct 21 9:00 AM - Noon Microassist
Resources Explore recommendations from members of today’s expert panel.
Laura Schewel Towards Data Science is an online publication that provides an opportunity to exchange ideas and to expand readers’ understanding of data science.
Hands-On Machine Learning with Scikit-Learn and TensorFlow: Concepts, Tools, and Techniques to Build Intelligent Systems (book) by Aurélien Géron.
Steffani Burd, Ph.D. DAMA International is a non-profit, vendor-independent, global association of technical and business professionals dedicated to advancing the concepts and practices of information and data management.
HIMSS Analytics is committed to providing the highest quality data and analytical expertise to support improved decision-making for healthcare providers, healthcare IT companies and consulting firms.
Karen Weintraub Healthcare Fraud Shield leverages leading edge analytics and AI to focus on healthcare fraud prevention and payment integrity.
Amen Ra Mashariki The Analytics Playbook for Cities: A Navigational Tool for Understanding Data Analytics in Local Government, Confronting Trade-Offs, and Implementing Effectively
Additional Book Suggestions
Contributors Check out the services and products offered by DIR vendors supporting this program.
Each contributor submitted a flyer with more information about their offerings.
Accenture
Amazon Web Services
Apex Systems
CGI + Sense Corp
Databricks
Datadog
Dell Boomi
Deloitte
eSolvit
ForgeRock
Gartner
Genesys
Google Cloud
Grant Thornton Public Sector
GTS Technology Solutions
Hughes Network Systems
Hyland Software
IBM
KPMG
Mark III Systems
Microassist
Microsoft
Nagarro
Pegasystems
PMCS Services
Pure Storage
SailPoint Technologies
SAS
Splunk
TEKsystems Global Services
TexcelVision
Veritas Technologies
Xerox Corporation
DIR also thanks TASSCC for supporting this educational program.
DIR Overview
Transforming How Texas
Government Serves Texans
Texas Department of Information
Resources
The mission of the Texas Department of Information Resources (DIR)
is to serve Texas government by leading the state’s technology strategy,
protecting state technology infrastructure, and offering innovative and
cost-effective solutions for all levels of government.
Why DIR?
Trusted Guidance
DIR delivers the strategic
thinking, purchasing power,
and policy insights necessary to
ensure government organizations
can find, procure, and securely
implement innovative technology.
Efficiency
DIR provides technology
solutions for government
entities with a flexible, trusted
process delivering a positive
return on investment.
Peace of Mind
DIR is transforming the state’s
security posture, focusing on
protecting customers’
information resources within a
reliable and secure computing
environment.
DIR Services and Solutions
How Can DIR Help You?
With data virtually everywhere, DIR's Data Management Program
enables your organization with best practices around data governance,
data sharing, data analytics, and government transparency.
Texas Department of Information Resources | dir.texas.gov | #DIRisIT | @TexasDIR
Data-Driven Reinvention
With Data-driven Reinvention, data at its core becomes the ultimate competitive asset and differentiator, and by scaling AI with cloud, organizations can reposition their offerings, extend capabilities and improve data and AI maturity to create new sources of value and sustainable growth.
Predictive Analytics• Data, analytics and AI are opening the door to new possibilities for
how Texas Public Sector agencies can improve utilization and efficiency, and have the ability (and agility) to respond to rapidly changing environments.
Applied Intelligence• Big Data Analytics examines huge, disparate data sets (i.e. big data)
to identify patterns, trends, correlations, and other information that lead to insights organizations can harness in support of better decision making
• Applied Intelligence combines AI, analytics and automation to solve your agency’s most complex problems
Responsible AI• Responsible AI is the practice of designing, developing, and
deploying AI with good intention to empower employees and businesses, and fairly impact customers and society—allowing companies to engender trust
Computer Vision• Computer Vision is all about enabling machines to “see” images as
humans do. Ideally, the computer – empowered by AI –would understand what it is seeing; assess the situation and identify suspect or out of the ordinary sequences; and advise users of needed actions.
Critical data elements Identify critical data for business transformation along with accessing and acknowledging originations essential values.
Data managements & governance A trusted approach to ensure data is managed, sustained, and directed responsibly to distribute growth and variant capabilities.
Data platform & architectureCreate a secure foundation for data and cloud architecture that can hold data for a deeper analyzation that can meet present and future needs.
Product-based organization & skillsApply principles of effective operation models to create an efficient team & processes, facilitate collaboration, and increase execution on priorities
Business adoptionIndustrialize data and A.I. as a whole to instill an analytic, data driven mindset to promote better decision making to ultimately grow business adoption of strategical priorities.
Value realizationConsistently and continuously measure the execution, experience, and impacts of business.
More than half (52%) of the organizations with future-
ready operations are already using data and analytics at
scale. Reinventing how data and AI initiatives are executed
against business strategy results in an organization that
can realize a return on investment at speed and ultimately
build the case to move from AI pilots to enterprise-wide
business transformation.
Accenture holds two contracts with DIR:
DIR-TSO-4062: Cloud ServicesDIR-TSO-4005: DBITS
References
Data-driven Reinvention / The CapabilitiesData Analytics Services & Solutions | Accenture
A.I. (Applied intelligence, Responsible AI, Predictive Analytics, Computer vision)AI 101 | Introduction to Artificial Intelligence (AI) | Accenture
07.22.21 #DIRisIT
Services Capabilities
For more information contact Meg Hare [email protected]
While machine learning—and AI for that matter—is hardly new, advancements in compute power and the virtually unlimited data capacity of the cloud are accelerating its potential to drive successful business outcomes through increasingly accurate and self-optimizing predictive models. Many organizations are already using cloud-based machine learning to solve business and technology issues across a range of important areas, including internet search,
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www.apexsystems.com
Apex Systems’ “Ready, Set… Cloud!” session will challenge you to think differently about modernizing your data and analytics ecosystem. Organizations thinking about modernization often get stuck on security, governance, or the sheer amount of data assets to catalog and migrate. Apex believes that these things don’t have to stifle innovation, and by laser-focusing on value, modernization initiatives can flourish!
APEX SYSTEMS’ DATA & ANALYTICS SOLUTIONApex has helped dozens of clients across various industries adopt a modern approach to data and analytics. Due to its vast expertise across tool and tech landscapes, it can bring relevant consulting to clients at whatever stage they find themselves at on the modernization journey. Apex’s holistic perspective around the Mindset, Skillset, and Toolset of modernization means that clients get a step-by-step guide to making the quantum leap to a more modern, valuable way of managing their enterprise data.
Ready, Set…Cloud!Advice (and War Stories) for Creating a Modern Data Platform
MindsetDoes your organization have the right strategy in place?
ToolsetAre the right tools in place to accomplish your strategy?
SkillsetAre your teams equipped and enabled to accomplish the strategy?
The “Why,” “When,” and “How” of modernization – how does your data strategy drive your business strategy?
Determine what tools and technology to leverage in your modernization journey.
We help your team and organization thrive in a modern environment by focusing on closing skill gaps.
The Apex Point of View
Insights you can act onFounded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. For more information, please visit www.cgi.com/en/overview.
Empower your org to:
© 2021 CGI Inc.
Transition from a legacy data warehouse or data mart to a highly scalable, cost-effective, & modern data platform
1
Design and build high-performing data engineering solutions & data ops processes to deliver clean, secure, & accurate data pipelines to mission-critical analytics consumers
2
Leverage modern data platforms to democratize data consumption across a boundary-less data landscape
3
Provide insights needed to manage daily ops, delivery of agency services, & regulatory reporting as a data-driven org
4
Bring together data, systems, & people with a modern data strategy in a fully interactive, easy-to-use environment, incorporating shared visualizations of data from across your organization
5
Emerging Technologies:
Unleash the power of data and move away from legacy technologies to a modern, boundary-less data landscape – transform data into your most valuable asset and provide a heightened experience for citizens
ANALYTICS THAT DRIVE THE CITIZEN EXPERIENCE
Platform Modernization & Migration
Data Hub & Exchanges
Where CGI helps:
Data Monetization
BI Modernization & Migration
Traditional Enterprise Reporting
Data Visualization
BI Implementations
Multi-Tenancy Extension
Cloud Data Warehousing
Data Pipeline Transformations
Data Lake Industrialization
Data Analytics Roadmap
Data Strategy & Architecture
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
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AI & Machine Learning
Big Data Engineering & Analytics
✓
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For more information contact Databricks at www.databricks.com or via your Texas local point of contact, Paul Gunter @ [email protected]
The Lakehouse Platform combines the best elements of data lakes and data warehouses by delivering data management and performance typically
found in data warehouses with the low-cost, flexible object stores offered by data lakes. Through the open Lakehouse architecture, Databricks Machine Learning empowers data teams to prepare and process data, streamlines cross-team collaboration, and standardizes the full cycle from experimentation to product. Easily connect to popular business intelligence platforms through direct connection or open potocall data sharing.
Driving Impact From AI in GovernmentThe only enterprise AI solution that guarantees impact in one month. Boomi and Aible bring the power of AI to government agencies and teams, instantly enabling them to go from raw data to AI-powered recommendations — within the applications they use every day, leveraging existing skills, resources, and systems.
AI RECOMMENDATIONS IN YOUR APPSAdd the power of AI and boost your existing enterprise systems including Oracle, Salesforce, Netsuite, SAP, Snowflake, and more, with optimized recommendations. Your end users across teams and agencies will be able to make an impact with every action.
INTEGRATED EXPERIENCES THAT SOLVE REAL CHALLENGESExtend the reach of AI to 1500+ technologies by integrating disparate data and automating workflows across applications, key personas, and functions. The joint Boomi and Aible solution creates integrated AI experiences, solves real government challenges, and drives measurable impact across attrition, recruitment, fraud prevention, and more.
MAKE AI A TEAM SPORTBoomi and Aible ensure measurable results by making it easy for teams to collaborate with the fastest speed to value. The joint solution automates the end-to-end AI workflow and delivers flexible collaboration that is not constrained by skills gaps, time-consuming hand-offs, changing business conditions, or other bottlenecks.
Success Stories in GovernmentResults From Initial Immediate Impact Pilots
$3.5M $600KSAVINGS SAVINGS
Student RetentionGlobal Online University
Operations EffectivenessMajor State Government Agency Chief Data Office
Copyright © 2021 Boomi Inc. Dell, Dell Technologies, Boomi, the ‘B’ logo, Atom, AtomSphere, Molecule, and Dell Boomi are trademarks of Dell Inc., or its subsidiaries. All rights reserved. Other names or marks may be the trademarks of their respective owners. #B100027
Get Started today: https://enaible.aible.com/get-started
Analytics & Cognitive Services for Texas Our Analytics services focus on secure data modernization, insights, and automation to enable a data-driven government.
Spotlight on Texas Projects
Copyright © 2021 Deloitte Development LLC. All rights reserved.
Robotics & Intelligent Automation
Leverage robotic and intelligent automation technologies to transform business processes, augmenting human labor with a digital workforce to drive better outcomes with enhanced productivity
Data & Analytics Modernization
Design and implement large scale secure data programs and analytics platforms that provide insights into key questions that drive government agencies’ agenda and actions
AI Insights & Engagement
Generate insights to catalyze growth and engage stakeholders using science-based capabilities, machine learning and AI platforms along with voice and text based conversational solutions
ReadyAITM
ReadyAITM brings a flexible capability model to the delivery and operation of data, analytics and AI projects. It provides multi-year elastic capability staffing that aligns supply to demand along with supporting operations.
Gartner: #1 in Ability to Execute in Analytics, AI, and Data Services (2021 Data and Analytics Service Providers Magic Quadrant)
Forrester: #1 in Strategy (Enterprise Insights Service Providers, Q2 2020)
IDC: Worldwide leader in Capabilities and Strategies (2021 MarketScape Worldwide Artificial Intelligence Services)
Based in Austin, Texas, the Lab is an innovation hub that senses for new technologies, incubates capabilities and AI assets, and creates a convergence space for co-development and collaboration across Deloitte’s key AI/ML initiatives. Located within the Capital Factory, the largest startup accelerator in Texas, the Deloitte AI Exploration Lab accelerates innovation with the world’s largest institutions and disruptive startups to deliver transformative end-to-end solutions for government and industry.
Department of State Health Services: We partnered with DSHS to build an infectious disease analytics platform that produced key insights to support COVID-19 outbreak management.
Central Texas Regional Mobility Authority: Deloitte is developing an end-to-end managed toll transaction processing platform with CTRMA. It will be used daily to calculate thousands of toll payments while enhancing the agency’s IT and operations monitoring capabilities via data-driven decisions.
Texas Department of Public Safety: The Intelligence and Counterterrorism (ICT) Division worked with Deloitte to develop a modern, technologically innovative analytical data mart. SPART-N allows analysts to obtain results from a number oflarge data sets in a user-friendly, proficient, accurate, and expedient manner.
Market Leadership & Accolades
Deloitte AI Exploration Lab
Alliances
40 Years of partnership and collaboration with the State of Texas
For more information, click here to contact Kindra Allen, Client Relationship Executive
Numerous Texas agencies, local governments and higher education clients served
Want to get started?Click here for more information.
Copyright © 2021 ForgeRock, All Rights Reserved.
Today’s Enterprise DilemmaCybercriminals are more aggressive and more sophisticated than ever before. They have unprecedented access to user identities due to the growing number of massive data breaches around the world. These bad actors are well organized, well funded, and leverage compromised identities and accounts to conduct their attacks. These external threats – combined with increasing regulatory compliance pressures, securing the workforce and growing operational inefficiencies, means organizations can no longer depend on legacy identity governance solutions to meet these growing challenges. Traditional identity governance solutions lack enterprise-wide user access visibility and contextual risk awareness. As a result, they slow down business decision making because they are static, siloed, and do not scale to meet the dynamic nature of the modern enterprise.
ForgeRock’s AI-Driven Approach ForgeRock’s Autonomous Identity is an AI-driven identity analytics solution that enables organizations to accelerate secure access and achieve regulatory compliance while mitigating risks and reducing costs.
Enterprise-Wide Risk Visibility
• Quickly understand organizational useraccess risk posture
• Contextual awareness of who has accessto what and why
• Continuously identify high-risk access
Boost Operational Efficiency
• Automated AI-driven risk visibility, analysisand reporting of user access
• Focus organizational effort on the areasthat present the most risk
• Allows productivity shift so teams canfocus on and address higher priority tasks
Accelerates Decision-Making
• Empowers decision makers to allow/remove user access based on risk
• Take action based on confidence scores,not static roles/entitlements
• Automate high confidence access toeliminate unnecessary requests, reviews,certifications, and approvals
ForgeRock Autonomous Identity is an AI-Driven identity analytics solution that allows organizations to accelerate secure access, achieve regulatory compliance, mitigate risks and reduce costs.
ForgeRock Autonomous Identity AI-Driven Identity for the Modern Enterprise
By leveraging machine learning techniques, Autonomous Identity collects and analyzes identity data such as accounts, roles, and entitlements to identify security access and risk blind spots.
The solution provides organizations with wider and deeper insight into the risks associated with user access by providing enterprise-wide contextual insights, high-risk user access awareness, and remediation recommendations. ForgeRock Autonomous Identity complements and increases the business value of existing identity governance solutions by layering on top of and integrating with them.
Consulting Capabilities and Methodologies
Gartner Consulting serves CIOs and other senior executives through technology-related strategy engagements to optimize technology investments and drive business impact. We combine the power of Gartner’s market-leading research with custom analysis and on-the-ground support to help clients move confidently from insight to action.
Interested in learning more?
▪ Register for our upcoming webinar around Data Governance
▪ Contact [email protected] for more information
▪ Review the services provided under our DIR DBITS contract DIR-TSO-4030
DIR technology landscape: Exploring data and predictive analytics
Many state and local government agencies are using artificial intelligence (AI) as their primary solution to drive better services for their citizens, streamline IT infrastructure costs and reduce call volume while improving overall efficiency.
Genesys AI helps local, regional and national government agencies deliver service with empathy to all citizens. State and local agencies easily adopt AI, extract key insights and act on these insights to deliver the best citizen experiences using Genesys out-of-the-box, AI-driven Predictive Engagement, Conversational AI and Predictive Routing products.
Conversational AI
Conversational AI allows you to put voicebots or chatbots to work in your agency. Using
natural language, customers can self-serve by engaging in conversations instead of accessing
complicated menus. And more complex interactions can be passed through to a live agent with all
history and context preserved.
Predictive engagement
Maintaining service levels with fewer agents puts many agencies under severe stress. Without
an understanding of which citizens are most in need of urgent assistance, organizations waste
resources on those who could self-serve. Powered by AI, Genesys Predictive Engagement
identifies, prioritizes and proactively engages the citizens who are most vulnerable or in need. It
deflects others to digital channels and self-service options. Proactively reaching out to citizens
using a chatbot or employee-assisted bot when they get to a “Contact us” page reduces calls into
the contact center.
Predictive routing
When chatbots and voicebots handle more standard incoming citizen queries and concerns, live
agents can handle — and personalize — more complex or sensitive queries. Citizens now expect
government agencies to offer the same level of personalized service as their banks and insurance
companies. And they want agents to resolve their issues within the first call.
Without personalization, state and local governments often pass citizens from agent to agent or
transfer them to another department within the state. Using AI to direct citizens to the best agent
based on the individual interaction dramatically increases the odds of first-call resolution — and
reduces the need to transfer callers to another agent.
Genesys Predictive Routing runs in real time, using AI to match customers to agents most likely to
deliver the best citizen experiences and increase your contact center efficiency. Genesys Predictive
Routing continuously analyzes more than 100 data points to find patterns and predict outcomes.
And it frequently retrains itself to optimize for average handle time, transfer rate and more.
Learn more about how Genesys helps state and local government agencies
https://www.genesys.com/customer-stories
Ref:
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7:16
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“I really see the chatbot as being a platform that’s going to allow us to provide a consistent experience for Iowans, no matter where they come in.” Dawn Connet, eGovernment Services, State of Iowa
ABOUT GENESYSEvery year, Genesys® orchestrates more than
70 billion remarkable customer experiences for
organizations in more than 100 countries. Through
the power of our cloud, digital and AI technologies,
organizations can realize Experience as a ServiceSM,
our vision for empathetic customer experiences at
scale. With Genesys, organizations have the power to
deliver proactive, predictive, and hyper personalized
experiences to deepen their customer connection
across every marketing, sales, and service moment
on any channel, while also improving employee
productivity and engagement. By transforming
back-office technology to a modern revenue velocity
engine Genesys enables true intimacy at scale to
foster customer trust and loyalty.
Visit us at genesys.com or call us at +1.888.436.3797.
Genesys and the Genesys logo are registered trademarks of Genesys. All other company names and logos may be trademarks or registered trademarks of their respective holders. © 2021 Genesys. All rights reserved.
Democratizing Machine Learning
Jack O’Connell, Account Executive Karteek Kotamsetty, Customer Engineer Keith Athey, Advisory Cloud Architect [email protected] [email protected] [email protected]
Google Cloud promotes democratizing machine learning - helping our customers advance beyond traditional analytics methods to adopting the power of machine learning for identifying patterns in data to solve business problems...and you don’t have to be a machine learning data scientist to succeed with Google Cloud. Our AutoML service portfolio enables ‘one-click’ creation of advanced deep learning models, and with Document AI, agencies can automate document data capture at scale to accelerate document processing and reduce related costs.
Google Cloud Document AI
Document AI enables automated data capture at scale to reduce document processing costs. Document AI is built on decades of AI innovation at Google, bringing powerful and useful solutions to these challenges. Under the hood are Google’s industry-leading technologies: computer vision (including OCR) and natural language processing (NLP) that create pre-trained models for high-value, high-volume documents.
Integrate human review into ML predictions - Human-in-the-Loop AI is a new DocAI feature that will help companies achieve higher document processing accuracy with the assurance of human review. Adding human review can increase accuracy and help businesses interpret predictions using purpose-built tools to enable those reviews.
Document AI can help extract information from the documents and use that data for training, come up with recommendations
and derive the insights from the data using AutoML.
01 02 03See what’s there Understand it Make it useful
Google Cloud AutoML
AutoML enables developers with limited machine learning expertise to train high-quality ML models and easily add human-like insight to your applications and make highly-accurate predictions from structured data.
Sight Language
Vision (Auto ML and APIs Derive insights from images in the cloud or at the edge
Video (Auto ML and APIs) Enable powerful content discovery and engaging video experiences
Natural Language (AutoML and APIs) Reveal the structure and meaning of text
Translation (AutoML and APIs) Dynamically detect and translate between languages
Conversation Structured Data
Dialogflow Enterprise Edition Build virtual agents and other conversational experiences
Text-to-Speech API Convert text to human-like speech using WaveNet voices
Speech-to-Text API Convert speech to text with outstanding accuracy
AutoML Tables Build and deploy state-of-the-art machine learning models on structured data
Recommendations AI Deliver highly personalized product recommendations at scale
Inference API Quickly run large-scale correlations over typed time-series datasets
GT.COM/PUBLICSECTOR
Grant Thornton Public Sector helps executives and managers at all levels of government maximize their performance and efficiency in the face of ever tightening budgets and increased demand for services. We give clients creative, cost-effective solutions that enhance their acquisition, financial, human capital, information technology, and performance management. For more information, visit www.gt.com/publicsector.
© 2021 Grant Thornton Public Sector LLC. All rights reserved.
Why Grant Thornton Public Sector?We are industry leaders with an unmatched combination of tool-agnostic experts, extensive experience, and a proven framework that consistently delivers value to our clients and meets their specific needs.
Analytics for state and local
Define business problemsTranslate business problems into analytics approach.
Collect and understand dataIdentify data availability, quality, and insights. Select data for modeling.
Explore and analyze dataClean and prepare data. Identify outliers, changes, patterns, or relationships.
Build and validateBuild, explore, refine. Explore different techniques and identify results.
DeployPresent dynamic data visualization reports to make actionable insights, Automate maintain, and improve.
Continuous improvement
Paul Seckar
PrincipalT 703 637 2626E [email protected]
Contact
Mike Barba
Senior ManagerT 215 704 8700E [email protected]
- Predictive Modeling- Machine Learning- Artificial Intelligence- Text Mining- Data Wrangling- Data Engineering
- Foundational Analytics- Data Transformation- Scenario Modeling- Reporting Solutions- Data Discovery- Data Visualization
- Data Evaluation- Analytics Maturity
Assessment- Core Operations Analytics
Integration- Continuous Improvement
Analytics Services
Our approachWe apply our services to evaluate our clients’ data and technology practices, organizational structure, goals, people, processes, and relationships. Utilizing the following framework based on the Cross-Industry Standard Process for Data Mining (CRISP-DM), we customize our solution to our clients’ needs while ensuring quality, consistency, and timeliness in order to achieve a result that will suit the goals of a growing and changing organization.
Work with Grant Thornton
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OUR LOCATIONS
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Austin, TX 78758
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AIOps Automatic Triage
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• Real-time data ingestion of massive amounts of data.
• ML models to detect anomalies across enterprises/ISPs/WAN Technologies/datacenters.
• Human-readable description of site performance provided by the systems.
• Prescriptive actions in terms of per-site recommendation.
• Site triage is no longer an on-demand only activity.
Bottom-Up
Combination of Top-Down and Bottom-Up
Anomalies, trends, forecasts, and compares and contrasts performance
(available as APIs, reports, dashboards, webhooks, and emails)
Triage and recommendations(available as APIs and dashboards)
Customer Supportand Help Desk
Network Engineering and Operations
Individual Sites
Top-Down
Enterprise ISP WANTech
DataCenter Others
Enterprise AnomaliesIdentifies anomalies in real-time across Enterprises and provides actionable intelligence
Enterprise PerformanceProvide a real-time view of Enterprise Network
Provide across key metrics
Self-Healing ActionsAutomatically identifies and resets sites with performance likely to be impacted by high CPU/memory utilization
Enterprise Site RecommendationsProvides automated triage and recommendations per site
Enterprise Shadow ITDetects outlier IT applications within sites and enterprises
Automatic Site TriageUses ML to categorize sites into clusters and integrate with CSR triage workflow
Every HughesON managed network comes with automated triage, which takes diagnosis and remediation of networking issues from being a reactive activity to a proactive activity. Data from enterprise sites is collected in real-time. Tens of key performance metrics are evaluated and compared with statistically determined thresholds. Recommendations are provided for site remediation and in some cases prescribed actions are taken automatically. ML models detect anomalies across these metric to identify and alert on global trends.
IBM Data & AI
IBM working hard for the State of Texas.
Let us show you how to leverage your data to driving a differential citizen experience!!
• Automated data discovery• Automate data privacy• Data Marketplace experience• Connect to data anywhere
• AutoAI• AI management and
explainability• Low code / no-code AI
application building• Persona based analytic tools
• Watson (Cognitive) Assistant• Natural language understanding• Language translation• Information content mining• Risk and compliance
management
Data Fabric Citizen Data Science Cognitive Insight
ÓIBM Corporation 2021. IBM, the IBM logo and ibm.com are trademarks of International Business Machine Corporation, registered in many jurisdictions worldwide.
Mark III Systems
ENGINEER TO SALES
FULL STACK TEAM
3-to-1 ratio
System EngineersDevOps Engineers
Data ScientistsInnovation & Devs
FULL STACK CAPABILITIES
IT Infrastructure & DatacenterVM & Container StrategiesVDI & Digital Workspace High-Performance ComputingAI & Machine LearningIntelligent Edge & IoTDevOps/Automation/Cloud
WHY MARK III?STRONG LOCAL SYSTEM ENGINEER TEAM (30 IN TEXAS)
ENGINEER CONSISTENCY THROUGHOUT LIFECYCLE
UNIQUE FOCUS ON OPERATIONAL SUCCESS & SUPPORT
CONTINUITY WITH LONG TENURED, EXPERIENCED SALES TEAM
DATA SCIENTISTS & DEVS FOR AI/ML/ANALYTICS STRATEGIES
DEVOPS/MLOPS FOR AUTOMATION & CONTAINER STRATEGIES
"Partner of the Future"
FOUNDED IN TEXAS
1995
Woman Owned Texas HUB(DIR Contracts: 3763, 3808, 3996, 3997, 4075,
4119, 4160, 4299, 4331, 4339, 4383, 4419)
Explore our course catalog for data analytics courses and more team training opportunities.
VISIT URL: https://bit.ly/ma-course
Microassist, Inc.Founded 1988 | Austin, TX
www.microassist.com© 2021 Microassist, Inc.
POWER BIUpskill your data analysis capabilities and quickly connect your agency to use all your data.
DATA VISUALIZATIONTransform your data into rich visuals that aid new ways of achieving your team’s goals.
DATA SCIENCE WITH PYTHONUsing AI and open-source to transform how data science helps your team make faster more informed decisions.
TA SCIENCE
TTraining Texans for 30+ Years
Equipping people.Empowering teams.Data Analytics Training Delivered.
BE DATA READY
Microassist offers off-the-shelf and custom-developed training to DIR-eligible customers through Cooperative Contract DIR-TSO-3982:Government Training Services.
CONTACT USEmail: [email protected] Phone: +1.512.794.8440
Data-Driven Digital Transformation
Imagine if you could anticipate and respond to the needs of citizens faster, gain insights from a wide range of data, and improve planning for the future?
As State Government Agencies continue to drive toward greater digital transformation, they want faster ways to innovate. With digital transformation through cloud technologies, agencies can rapidly modernize their systems, taking advantage of vast resources while ensuring the best use of time and budget. This means they can achieve better citizen services while driving stronger governance, compliance, and accountability.
Join us for a discussion to learn how Microsoft is working with government agencies and developing predictive analytics solutions to respond to citizen needs, evaluating citizen services by geography, and much more.
The Trusted Cloud for Government
~10M Microsoft Government Cloud users1
+7,000 Federal, state, and local government entities1
Security Always a step ahead
Hybrid Operational freedom
Scale Be prepared for tomorrow
Our partners
Conversational AIBuild next-gen interfaces for human-machine interactions
Data SciencesTake data-driven actions
Machine Vision & NLPTurn information into action
Modern Government IntelligenceTurn data into meaningful business analytics
Big Data AnalyticsIngest, pre-process, and store high volume, high velocity, and high dimensional data for real-time analytics
Our content
Data & Predictive Analytics for Digital Government
Our service o�erings
Who we are
Nagarro is a government’s partner in digital government with its uniquely agile culture,we boast a near perfect record of on time and on-budget delivery earning the trust fromCIOs and teams as a trusted partner in the public sector.
Your partner for change
How we create valueImprove services, programs, and project results
Allocate resources e�ectively at a reducted cost
Understand causes of taxpayers’ satisfaction and dissatisfaction
Forecast departmental demands
Take optimized decisions with predictive analytics
pega.com
State of Texas Pega contacts:Bryan Pfirrmann | [email protected] & Tim Lindstrom | [email protected]
See how your peers are using this approach in Pega’s Governments Building for Change case study booklet: https://www.pega.com/insights/resources/governments-building-change
Rethink your business architecture5 steps to a Center-out business architecture
Tuesday, September 21, 9AM — 10AM
Join the staffing experts at PMCS Services, an Austin-based, tech-forward firm specializing in IT staffing services, for a 1-hour hands-on workshop designed to show you how to incorporate AI technology into your day-to-day staffing operations. In 60 minutes, you’ll learn how to use AI to reduce time wasted on resume-sifting and reveal qualified talent faster, and use advanced technology to develop accurate and marketable job descriptions.
KEY TAKEAWAYS• Resume Scoring How to use AI tools to score and rank the top resumes instantly.
• Job Descriptions How machines can learn to quickly locate and provide the most relevant job description for an open position.
• Talent Pool How data mining can continuously work in the background to provide great candidates at your fingertips.
• Future of AI and Talent Search A sneak peek into tools and tech in development now that will soon transform how we all hire.
EXPERT SPEAKERS
MADHU BASUFounder & [email protected] (x101)
ANDY SMETANAManaging [email protected]
ABOUT PMCS SERVICES
PMCS Services is an Austin-based and Texas-focused Historically Underutilized Business (HUB) specializing in IT Staffing services. Founded in 2006, PMCS Services primarily serves the State of Texas agencies through DIR’s IT Staff Augmentation Contract (ITSAC). We have served over 30 Texas public sector entities with project managers, business and technical analysts, application developers, QA and maintenance personnel.
HOW TO USE AI TO PREDICT & SELECT THE BEST JOB CANDIDATES
Save Time. Hire Faster.
Vendor ID: 1205186671800 / 31075DUNS: 004130189HUB ID: 1205186671800HUB Category: ASNAICS: 541519Primary NIGPs: 208, 915, 918, 920, 958, 961, 962
https://pmcsservices.com/
https://www.linkedin.com/company/pmcsservices/
SailPoint is the leader in identity security for the cloud enterprise. We’re committed to protecting government agencies from the inherent risk that comes with providing technology access across today’s diverse and remote workforce. Our identity security solutions secure and enable thousands of organizations worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring that each worker has the right access to do their job – no more, no less.
Our identity security solutions are critical to a Zero Trust Architecture and prescribes the same principles of access control as defined in the cybersecurity framework. By evaluating identity context during the authentication and authorization process, our solutions ensures that a user is: who they say they are; using the device they should be; and accessing the network from an authorized location.
SailPoint enables organizations to:• Provision access with confidence - Automate, manage and govern access in real-time,
with AI-enhanced visibility and controls• Protect business assets at scale - Enable business to run with speed, security and scale
in a cloud-critical, threat-intensive world• Ensure compliance with certainty - Govern access, track usage and enforce policy for
all users, apps and data – continuously
© 2021 SailPoint Technologies, Inc. All rights reserved. FM2331-2107
https://sailpoint.zoom.us/webinar/register/WN_DlAHOCvsSz2-7-zwY87CDA
Dana Reed Distinguished Engineer, Office of the CTO at SailPoint
Cullen Landrum Senior Systems Engineer at SailPoint
Please join us for in-person (stay tuned for location details) and virtually – on Tuesday, 9/21 at 1:00-2:30 pm CST for a TX DIR Technology Landscape Bonus Session - Rethink identity security and data utilizing predictive analytics, machine learning and artificial intelligence.
PRODUCT BRIEF
Splunk Machine Learning Environment (SMLE)Workbench for advanced analytics, data science and machine learning natively built in Splunk
• Experiment. Conduct advanced analytics combining SPL with R, Python and Scala in Jupyter notebooks.
• Collaborate. Share data, code, models, and algorithms across teams.
• Deploy. Move analytics out of the search path and elastically scale out compute.
• Operationalize. Deploy, manage and monitor models — at scale — in production.
Bring your compute to where the data is!
Simplify the end-to-end machine learning lifecycle for every user in the Splunk® ecosystem
• SMLE Studio: Designed to bring together SPL with familiar tools for data science teams in one common
environment. Build models, experiment and collaborate with your data in Splunk.
• ML Operations: Deploy, monitor and manage models in production, with deep integrations with Splunk’s platform.
Scale advanced analytics uses cases in Splunk Cloud.
• Content Packs: Get started easily with a selection of notebooks that showcase capabilities such as Streaming ML
and SPL queries with embedded models for real-world IT and security workflows.
20-19835-SPLK-Splunk ML Environment-101-PB
www.splunk.comLearn more: www.splunk.com/asksales
Sign up for our beta!
SMLE Labs, our customer-facing beta environment, is now available. Visit splunk.com/smle-labs for more information.
Splunk, Splunk>, Data-to-Everything, D2E and Turn Data Into Doing are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names or trademarks belong to their respective owners. © 2020 Splunk Inc. All rights reserved.
© 2021 TEKsystems, Inc. ALL RIGHTS RESERVED.
BIG DATA AND ADVANCED ANALYTICS TEKsystems provides big data services, enabling organizations to create data capital and drive big data programs—on-premises or cloud-based—from conceptualization to execution. Our solutions empower businesses to make informed and strategic decisions to maximize revenue and increase operational efficiency.
Our services
Sample technologies we support
Strategy• Assessment• Use-case development• Architecture roadmap• Technology proof points• Pilots and proofs of concept• Data governance and security• Data warehouse migration• Data ingestion
Managed services• Support• DevOps for big data and
cloud platforms
Implementation• Data lake• Internet of Things• Co-managed services• Thought leadership• Data science as a service• Artificial intelligence and
automation
Learning solutions• End-user training• Big data developer training
TEKsystems at a glance• $3.8 billion annual revenue
• Privately held company within AllegisGroup, an $11.2 billion enterprise
• 6,000+ customers including 82% ofthe Fortune 500
• More than 100 locations throughoutNorth America, Europe and Asia
• 93% of clients say we help themachieve quantifiable outcomes
• Achieve 30% higher clientsatisfaction versus the competition
• 98% client retention
• Global delivery capacity withnear-shore, on-shore andoff-shore solution centers toprovide worldwide reach
• 5,000 full-time employees
• Deep expertise across Applications,Infrastructure, and Training andEducation Services
• ISO 27001 InformationSecurity-certified centers
• ISO 9001:2008 quality-certifiedprocesses
• Scalable, flexible delivery models
Hadoop technology• Hortonworks• Cloudera• MapR• Pivotal• Apache open source
NoSQL technology• MongoDB• Cassandra
NewSQL technology• Greenplum• GemFire/Geode• Oracle
IoT• Oracle• GE Predix• Telit
AI and advanced analytics• R• Python• SAS
VeritasTM eDiscovery Platform
VERITAS eDISCOVERY PLATFORM
The VeritasTM eDiscovery Platform is the leading enterprise eDiscovery solution that enables enterprises, governments, and law firms
to manage legal, regulatory, and investigative matters using a single application. The Veritas eDiscovery Platform was purpose-built for
eDiscovery, making it easy for organizations to defensibly solve real-world challenges across the entire eDiscovery lifecycle from legal
hold and collections through analysis, review, and production. Veritas eDiscovery Platform can be rapidly deployed in-house or hosted
by a certified service provider.
LEGAL HOLD MODULE
Hold notices—Enables hold notices to be quickly created and sent to custodians and
system administrators via email. Templates are included and can be customized and
saved for reuse, or users can import their own. Single notice can be sent to 65,000
custodians.
Reminders and escalations—Provides the ability to create and schedule reminders
to nonresponsive custodians and escalations for delivery to a custodian’s manager if
necessary for compliance.
Custodian survey—Provides the ability to create and issue survey questions to key
custodians to easily capture information critical to a case.
Survey response report—Automatically compiles survey responses and presents them
for analysis both in a summarized format, and by individual custodian.
Custodian portal—Provides custodians with access to summaries that detail their active,
pending, and released holds in a single view.
Automated tracking and
reporting—Automatically
tracks and presents
administrators with the
status of all legal hold
notices for one case or
across all cases in
a single view.
Figure 1. Automated tracking and reporting: View the status of all legal hold notices across all cases in a single view.
Key benefits• Streamline the entire eDiscovery
lifecycle by using a single application that spans legal hold and collections through analysis, review, and production.
• Respond to regulatory requests such as FOIA and GDPR with integrated classification engine and advanced redaction features
• Execute complex, iterative eDiscovery processes that reflect real world scenarios with the highest level of defensibility.
• Empower users to be productive immediately through an intuitive, Web-based platform that is easy to use and administer.
Legal Hold
Identification & Collection
Processing & Analysis
Review & Production
eDiscovery Platform
Government On Demand–Empowering government agencies to offer faster and more responsive citizen services
X E R O X ® S E R V I C E S F O R D I G I T A L C I T I Z E N
Today’s tech-savvy citizens’ expectations from their respective governments are highly diverse. They want to interact, engage, and transact with authorities anytime, anywhere, and from any device.
The demand for critical services such as unemployment claims, social services benefits, healthcare and housing assistance continues to grow, and agencies are seeing the need to accelerate their digital transformation processes to deliver efficient and on-time services to their citizens.
A B E T T E R W AY T O S E R V E C I T I Z E N S
Xerox® Services for Digital Citizen aims to assist government bodies in enhancing their citizen services capabilities with rapid digitization that leads to reduced costs and improved operational efficiencies. It can help authorities provide secure and compliant services to all residents. Benefits include:
• Replacing legacy paper systems with digital processes
• Leveraging the power of data to serve citizens better
• Reducing the cost of processes/operations and quickly communicate with the public
• Ensuring regulatory compliance, offering citizens secure access to critical information withrecords management, faster data retrieval, and auditable workflows in a Digital Vault
• Automating and streamlining the processes to improve the overall experience for citizensacross all demographics
H E R E A R E S O M E O F T H E R E S U LT S W E ’ V E H E L P E D O U R C L I E N T S A C H I E V E :
25% reduction in outbound mail costs
Digitizing 2,000 to 3,000 land drawings and documents each day, improving employee productivity
25–30% more efficient claims processing via automation improvements
$2 million in total annual savings through print device optimization
$$$
