Experis Hospitality, Tourism & Leisure Presentation

Experis | Saturday, April 8, 2023 1

Asia Pacific Hospitality, Tourism and Leisure Practice

Hospitality, Tourism

& Leisure PracticeAsia-Pacific



About Experis

• Experis is the global leader in Professional Talent Resourcing for mid level to senior level recruitment, providing clients with the professional talent they need to grow their business.

• We specialize in hospitality, tourism and leisure talent search and solutions for critical initiatives to help clients accelerate their growth - on-site, off-site or offshore. Our 2010 revenue is US$2 billion globally through our search and executive talent services.

• Combining our deep industry knowledge and an unmatched understanding of human potential, we are uniquely positioned to offer compelling propositions to solve the human capital challenges faced by our clients.

• Part of the ManpowerGroup - the world leader in innovative workforce solutions, connecting human potential to the ambition of business.

• We operate a worldwide network of offices in over 80 countries and territories.



About ManpowerGroup

• A world leader in innovative workforce solutions (NYSE: MAN)• Established in 1948 in Milwaukee, Wisconsin, USA • US$19 billion revenue company • 400,000 clients worldwide• Nearly 3,900 offices in over 80 countries and territories• 30,000 employees worldwide• Approx. 3.5 million placed into permanent and temporary positions in 2010• Nearly 70,000 people placed into permanent

positions every year– Over 3.3 million placed into temporary positions– Over 27,000 transitioned to a new job with assistance from Right Management’s

outplacement services

• Leaders in managing specialist recruitment to large scale RPO projects• Largest global RPO provider



About ManpowerGroup (cont’d)

We power the world of work through innovative workforce solutions.



Recognition and Awards

• World’s Most Ethical Companies – Named to the 2011 Ethisphere Institute’s list

• Named the No. 1 Most Admired Company in the staffing industry by Fortune magazine in 2011 for 9th successive year

• Fortune 500 – Ranked 138th in the U.S. by Fortune magazine• Forbes Global 2000 – Ranked 1479th in 2011 among the

largest public companies in the world• Named to the FTSE4Good Index Series for 4th consecutive

year in 2011, the Dow Jones Sustainability Index for 3rd year running and Newsweek’s list of the Greenest Big Companies in America for 2nd year

• America’s most successful companies – Ranked by Institutional Investor magazine in 2011



Recognition and Awards (cont’d)

• Chairman & CEO, Jeff Joerres, was named Institutional Investor magazine’s top-performing sell-side CEO and CFO, Mike Van Handel, was named the top-performing CFO

• The Most Powerful Person in Staffing – Chairman & CEO, Jeff Joerres, was named by the Staffing Industry Review magazine in 2010

• Global 50 Most Powerful Women – President of S. Europe, Francoise Gri, was ranked by Fortune magazine for the 7th consecutive year in 2010

• Recognized in 2010/11 as a Caring Company by the HKCSS for 8th consecutive year

• Excellent Brand of Human Resources Consultancy – Awarded under the HK Leaders’ Choice Awards 2009 and 2011



Philippines

Locations Year of Establishment

Australia 1965

Japan 1966

New Zealand 1996

Singapore 1996

Hong Kong 1997

Taiwan 1997

Malaysia 1997

Thailand 1998

Korea 1999

Philippines 2000

PRC 2000

India 2000

Vietnam 2007

Macau 2007

About ManpowerGroup Asia Pacific



Specialist Recruitment Hospitality, Tourism and Leisure• Network of industry-specialist consultants in key locations throughout Asia-

Pacific• Leverage regional and global databases and networks to identify key

passive and active candidates• Partner with organizations and provide advice to build/enhance quality

teams• Working with a diverse portfolio of clients including

hotel management companies, restaurant chains, private clubs, property developers, airlines, and MICE organizers in Asia-Pacific, Greater China and the Middle East

• Focused on mid-senior management roles in Hotel Management, F&B, Culinary, Finance, Technology, HR & Training, MICE, and Gaming



Integrated SolutionsHospitality, Tourism and Leisure• Collaborate with ManpowerGroup divisions, to offer

comprehensive talent attraction and recruitment solutions • Proven capability in delivering cost effective and

geographically integrated solution to bulk recruitment• Specialists in developing technology based solutions to

streamline the recruitment process• Provide a full spectrum of scalable HR services including

screening, assessment, psychometric testing, reference checking, offer management, and on boarding

• Collaborate with our subsidiary company, Right Management, we offer a wide range of development solutions for training, re-training, up-skilling, multi-skilling and organizational effectiveness



Exemplary ExecutionHospitality, Tourism and Leisure

A selection of recent positions successfully completed:

• VP Asset Management – US Listed Hotel Developer

Hong Kong• VP of Food & Beverage – Hotel Management Company

Bangkok• VP Human Resources – Integrated Gaming Resort

Macau• VP Development & Acquisitions – Global Hospitality Group

Shanghai• EAM of Food & Beverage – 5 Star City Hotel

Singapore• Director of Finance – 5 Star City Hotel

Tokyo



Case StudyLeading National Tourism Office• Experis was selected to perform a retained search assignment by a leading

Asian national tourism office to identify and appoint a Director for their North American operations.

• As a governmental organization, a sealed tender was submitted, and Experis was selected against 8 other retained search firms.

• The client wanted the search managed through Hong Kong, however they were only focused on candidates in the Greater Los Angeles area. The lead consultant in Hong Kong worked with a team in our Los Angeles office to successfully identify and prepare a shortlist of 12 senior candidates for the client.

• Within 3 months after being retained, the client had identified a suitable candidate through Experis for the role, which had been vacant for almost a year, and which two previous prominent retained search firms had been unsuccessful in their search.



Case StudyLeading Leisure and Lifestyle Developer in Hong Kong• After a year spent unsuccessfully searching for a Certified Marina Manager

(CMM) for their high-profile private marina club in Hong Kong, our client engaged Experis to recruit for this highly-specialized position

• Consultants in Hong Kong, Singapore, Thailand and Australia were engaged to map out potential passive candidates according to a strict criteria proposed by the client

• The lead consultant personally travelled to various Asian locations to identify and attract the strongest candidates

• Within 5 weeks of taking the assignment, a candidate was successfully placed in this position which was responsible for a 200+ berth marina with annual turnover of over US$15 Million



Case StudyFinancial Controller in Thailand for Leading Luxury Hotel Group

• A prominent global luxury hotel group which operates one of the most renowned hotels in Thailand appointed Experis to perform an extremely discrete search for a Financial Controller

• As the current incumbent had a very wide network amongst the industry, it was absolutely critical to maintain the client’s anonymity

• The search was spearheaded by a Hong Kong based consultant with a strong knowledge of the Thai hospitality industry, and a passive search was conducted not only within the hospitality sector, buy also within the Big4, leveraging Experis’ unique expertise in both sectors.

• Within 2 months, a candidate with a Big4 background and over 12 years of hospitality experience was placed successfully with the client



Case StudyGrowing F&B Management Company in China• F&B operator with 9 existing locations throughout Greater China were

embarking on a major expansion, and approached Experis after internal methods to recruit key team members were unsuccessful

• A candidate attraction program was developed and launched in China, Hong Kong, Singapore, and Malaysia incorporating a mix of online & print advertising, viral networking, and passive candidate search

• Experis was able to successfully recruit Executive Chefs, General Managers, and other key operational talent to drive the company expansion within the agreed time-frames

• As a direct result of this engagement, the client was able to successfully launch 3 new locations which were previously delayed due to the lack of management talent, and still has a strong talent pipeline for future expansion



Case StudyLeading Mainland Chinese Aviation Conglomerate• Retained by one of the largest aviation holding groups in Mainland China to

assist in the recruitment of over 10 senior level executives (C-suite to Regional Directors) to spearhead new business initiatives within the group.

• Spearheaded a global search with over 80 high-level candidates presented to the client for consideration within a 2 month period.

• Assisted the client in their hiring process by sharing best practices, salary and benefits benchmarking, and relevant labor laws and regulations across various jurisdictions in which they were planning to base senior executives.

• Provided completed offer management and on boarding services to selected candidates, and also managed international payroll services.

• The client has since been able to attract very experienced and established leaders in the aviation community to the group and are successfully launching new divisions globally.



Experis : A Business Partner

• Single point of contact in client service and delivery throughout the Asia-Pacific Region

• Subject matter consulting expertise and experience• Extensive reach and capabilities to source passive talent throughout the

Asia region and globally• Regional resources to support local implementation• Bespoke custom solution with integrated processes to sync with internal

procedures• Share risk/reward



Ian StruttonDirector

Ian possesses more than 20 years experience within recruitment and human capital management gained from senior leadership roles in consulting and business management. Since developing his career in London, Ian has worked in Asia for the past 14 years where he has gained valuable regional experience and knowledge recruiting in the Hong Kong, Tokyo, Singaporean, Korean and Malaysian markets. Ian offers considerable experience and expertise recruiting senior professionals across industry and functionally. As Director, Ian is responsible for the overall growth and development of Experis.

Contact Details:

E: [email protected]

T: +852 3656 9688

mailto:[email protected]





Paul HotchanHead of Hospitality, Tourism, Leisure and Retail

With over 12 years experience in the hospitality industry in Europe, the Middle East, China & Hong Kong, Paul joined ManpowerGroup in 2007 to spearhead the Hospitality, Tourism, Leisure, & Luxury Retail practices for Asia-Pacific, encompassing Australasia, South-East Asia, Japan, India and Greater China.

With an extensive background in Operations, Food & Beverage, and Human Resources, Paul is able to leverage his experience and network to provide a diverse portfolio of clients with integrated solutions to the HR challenges they face. In addition to specialist recruitment, Paul has been involved in numerous pre-opening projects, and is able to work together with brand owners and operators to develop talent attraction and recruitment strategies which help our clients win in the changing world of work.

Paul is a certified ISO Auditor and has a post graduate degree from Macquarie Graduate School of Management in Sydney, Australia. He is regularly invited to speak at corporate events, chamber functions and in university settings and has been quoted extensively in the press.

Contact Details:

E: [email protected]

T: +852 3656 9683


Experis Hospitality, Tourism & Leisure Presentation

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