Experiences of a Philippine Contact Center


About Me


Created jobs for over 155 people,

directly supporting 3,175 family members.

Now doubling our capacity with

new facilities


Birth Pains

Finding

Clients

Facilities upgrade

Lack of LGU

Support

PEZA &

BIR

Finding

Partners Power Generator Internet Gateways

SIP Server


Talent Development and Retention

On boardingFiltering

Recruiting TrainingTrainors &

Supervisors


Learn on the Go

Managing Remote Teams

Team Building, Morale,

Productivity

Listen to Needs and

Deploy solutions

Join Call Center

Associations


Lessons from NUS ITPM

Winner's Curse

Network Graph Theory

Metrics and

Performance

Knowledge

Management

AVH

Calls per shift

Occupancy %

Satisfaction Ratings


Areas for Big Data Analytics

Trendspotting Sentiment Analysis Predicting Good Hires


Wilson L. [email protected]

https://facebook.com/FarmOutCentral/https://twitter.com/farmoutph

https://www.facebook.com/FarmOutCentral/

https://twitter.com/farmoutph

Experiences of a Philippine Contact Center

Data & Analytics

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