Experience of Corporation of Chennai

By

C.Vijayaraj Kumar I.A.S

Additional Commissioner (R&F)

Corporation of Chennai

e-Governance Principles Citizen-centric

Accessibility and choice

Trust, confidence and Security

Better governance

Collaboration and integrity, and

Accountability

Peo

ple

Pro

cess

Te

ch

no

log

y

Re

so

urc

es

e-Government

e-Government is not about translating processes

but about transforming processes !

It is the transformation of government

to provide

Efficient

Convenient & Transparent

Services

to

the Citizens & Businesses

through

Information & Communication Technologies

Applying Maturity Model for eGovernance

Level 1 – Initial

Level 2 -

Managed

Level 3 –

Defined

Level 4 –

Quantitatively

Managed

Level 5 –

Optimizing

Process Maturity

eGovernance Maturity

•Ad-hoc processes

•Success depends on specific people and competencies

•Minimal use of ICT infrastructure

•Manual systems and processes in place

•Departmental Level process defined

•Business Rules documented

•Process Standardization

•Automation of cross departmental processes

•Business Process Monitoring

•Statistical Analysis

•Continuous Process Improvement

•Process performance objectives are tracked

•Departmental Applications

•Silos of Data

•Integrated ERP •Shared Data

•Performance dashboard

•Service Level Benchmarking

•GIS / GPS

•Planning and Forecasting Systems

•Real time dashboards •Collaboration

Platform

Most ULBs operate at either Level 1 or Level 2 today

Works & Assets

Town Planning Citizen Services

Financial Accounting

Revenue Management

re-work and wasteful expenditure

Ineffective enforcement of contracts and poor citizen services

Failure to forecast budget and revenues

Current IT systems operate in silos and are inadequate to meet governance demands

Financial Budgeting

& Accounting

Implementation of Integrated ERP jumpstarts e-Governance journey to Level 3

Urban Planning System identifies development

needs and defines blueprint for future city

Revenue systems generate demand notices and

ensure collection of funds

Public Works system utilizes funds to convert blueprint to Projects and

creates Assets

Administration systems automate key business

processes , improve/offer new citizen services

Citizens consume Services, provide feedback

and drive future development

Service Fulfillment Engine

Citizen Services

Taxes Vendor

Management Procurement of

Goods & Services Taxes & Licenses

BI &

An

alyt

ics

Das

hb

oar

d

Emp

loye

e

Self

Ser

vice

A

dm

inis

trat

ion

Fun

ds

&

Gra

nts

R

egu

lato

ry

Info

rmat

ion

Content Management

Workflow, Business Rules

Multi Channel Access

Security

Dis

pu

te

Res

olu

tio

n Information

Sharing

GIS

Emp

loye

es

Citizens Businesses & Service Providers

Go

vern

me

nt A

gen

cies

Infrastructure

G2

E

G2C G2B

G2

G

eGov ERP @ CoC is custom built in our journey of e-Governance

Agency – eGovernments Foundation Through an Open Tender - ELCOT Work Order - 5th of November 2008 Value of the Work Rs.1.82 Crores Project Duration – 18 months 13 modules – Design Development Roll out Training

and Online Support for one year All 13 Modules have gone live

General

Ledger

Building Plan Approval

InventoryManagment

Works Management

Asset

Managment

Municipal eGovernance Product Suite

Recievables

PayablesBudget

Reports

Birth/Death

eGov Financials

Business

Workflows

Roads

Water/Sewer

Pipes

GIS Map

Property Tax Managment

Property

good governance, better cities

Public Grievance & Redressal

Trade Licences

Establishment & Payroll

Fully Integrated Product

Ward wise Property Tax Collection

Average Cycle time for Building Plan Approval

29th January 2011

Performance Dashboard

eGov ERP executive dashboard provides key insights into ULB performance

The e-Governance Platform

Platform evolved with the Urban ERP Product The Platform based approach for Rapid Time to Market into new Verticals

Improved Service Delivery

Before After

1. Proper Registration , Monitoring, Disposal and Feedback Mechanism

2. All possible mode of collections with real time reconciliation

3. Real time Budget Control and updation on every transactions

4. Automatic update on time bound cases and reminders

5. Abstract Estimate using the single Master SOR automatically

1. Public Grievance Redressal

2. Manual System of Collections

3. Budget Control using ledger

4. Manual Registry for Legal Cases

5. Estimate creation done manually

THANK YOU