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Lab Exercises

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U se Call Center Pivot file to the following pivot tables

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U se Call Center Pivot file to the following pivot tables

Count of CallID AppName ProbNameAccess Access Total Excel Excel Total Grand Total

CustomerName Basic use Installation Basic use InstallationACME Insurance 3 8 11 11Dr. Dot Com 25 32 57 11 20 31 88

eNough 3 4 7 14 16 30 37K Services 4 4 8 11 9 20 28M Research 18 18 11 11 29Grand Total 50 40 90 50 53 103 193

Average of ServiceTimeMins AppName ProbNameAccess Access Total Excel Excel Total Grand Total

CustomerName Advanced use Basic use Advanced use Basic useACME Insurance 24.57 24.57 24.57Dr. Dot Com 22.37 13.91 19.21 21.52 7.27 14.99 18.10eNough 25.32 8.34 19.66 15.86 9.80 12.00 14.22K Services 1.85 3.12 2.86 1.83 5.04 4.19 3.85M Research 12.77 11.09 12.15 10.75 5.50 8.61 10.89Grand Total 18.61 11.70 15.95 14.29 8.13 10.91 13.88

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Exercise Using IF Function - 1

U se Sales Data File

In a new column, enter the value based on the

following Conditions In case Transaction value is Sale then for

Item = Pen , enter 1, for Pen Set , enter 2, for Binder ,enter 3, for Desk , enter 4 else enter 0

In case Transaction = Purchase , update NA

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Exercise Using IF Function - 2

U se Sales Data File

In a new column, enter the value based on the

following Conditions In case Transaction value is Sale then calculate

a 20% discount on the Total_Amt In case Transaction value is Purchase , update

zero

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G oal Seek

U se Sales Performance worksheet from labdata file.

1. U sing G oal Seek, find out what should be thesale price per piece for Stoves if you want tomake a Profit of 400000

2. U sing G oal Seek, find out what should be theU nits Sold for Ovens if you want to make a

Profit of 2500000

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Solver

U se the Solver worksheet from the Lab Datafile.

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Scenario

While planning for the new product,corporate(current scenario), Marketingmanager and Production manager views differ.

Study the impact of difference in values(asgiven in the next slide) on the OperatingIncome

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ScenarioU se Scenario worksheet from Lab Data file

Record the current scenario in Scenario Manager

Record the following changes as suggested by Marketing ManagerRevenues: B2 = 150000, C2 = 250000, D2 = 275000, E2 = 400000, F2 = 600000, G 2 =

800000

Change CO G S % = 40%

Variable Cost Percent = 15%

Record the following changes as suggested by Production ManagerRevenues: B2 = 127500, C2 = 212500, D2 = 233750, E2 = 340000, F2 = 510000, G 2 =

680000

Change CO G S % = 45%

Variable Cost Percent = 20%

Fixed Prodn Cost = 20000

Advertising = 30000

Other Fixed Costs = 25000

Review the Scenario Summary for Result Cells(Operating income cells) andanalyze the break-even point. G ive your recommendations.