EXECUTIVE SUMMARY OCTOBER$$...

OREGON E-GOVERNMENT PROGRAM REPORT September 2014 – DAS Enterprise Technology Services In Partnership with NICUSA, Inc.

EXECUTIVE SUMMARY The Oregon E-Government Program continues to improve and expand services. The following are some highlights year-to-date and for the month of September.

NEW$PROCUREMENT$PAYMENT$APPLICATION$In September, DAS Procurement Services launched a secure payment application to enable its customers to pay annual dues for the Oregon Cooperative Procurement Program. This application features a simple user interface and mobile responsive design.

UPCOMING$TRAINING$$ October 28, 2014 – 10:00 a.m. SharePoint Basics V4 - Training Registration November 18th, 2014 -2:00 p.m. SharePoint Replicant Layout – Training Registration

OCTOBER$$E2GOV$USER$GROUP$Please join us for the October E-Gov User Group session on Tuesday 10/21 9-11am. This quarter, the agenda will feature:

• In-person Usability Testing Training • Demonstration from the Construction

Contractors Board on their DIY Website Redesign progress

• Demonstration of the new Agriculture website

• Project Request Process Update • Service Desk Report

Tuesday October 21, 2014, 9:00 – 11:00 AM At the Employment Auditorium or via Webinar

Participant Join Link: https://oregonconnect.ilinc.com/join/jxzbkzt

Primary Dial-In: 1-888-450-5996 Passcode: 785946

SATISFACTION$SCORE:$$4.6$$After each new service is deployed, we ask the sponsor to rate their satisfaction with the solution provided on a scale of 1-5. 1 is Poor, 5 is Excellent. See all scores on GovSpace.

NOTABLE$NUMBERS$• In the month of September our online

payment service securely processed 204,970 transactions, totaling $198,714,173.63.

• 15 projects are actively being worked on, 44 upcoming projects. See full details on page 2

PROJECT REPORT

ACTIVE PROJECTS

Agency' Project'Name'Administrative,Services,Department,(DAS), Data.Oregon.gov,Public,Meeting,Manager,Enhancement,Advocacy,Commission,,Oregon,(OAC), OACO,Payment,Services,Application,

Blind,Commission, Website,Redesign,Chiropractic,Examiners,Board,(OBCE), Chiropractic,License,Renewal,Commission,for,the,Blind, Website,Redesign,Administrative,Services,Department,(DAS), Procurement,Program,Payment,Application,Employment,Department, Website,Redesign,Employment,Department, Employment,Payment,Portal,Environmental,Quality,Department,(DEQ), VIP,Payment,Processing,Services,Government,Ethics,Commission, Electronic,Filing,and,Reporting,System,Governor’s,Office, Website,Redesign,Marine,Board,(OSMB), Marine,Board,Licensure,System,State,Lands, Unclaimed,Property,Reporting,Secretary,of,State, Business,Wizard,/,Licensing,Directory,Tax,Practitioners,,Board,of,(OBTP), Online,Renewal,System,

UPCOMING PROJECTS

Agency' Project'Name'Administrative,Services,Department,(DAS), DASH,Intranet,Advocacy,Commission, Website,Redesign,Appraiser,Certification,and,Licensure,Board, Website,Redesign,Consumer,&,Business,Services,Dept,(DCBS), Website,Redesign,Corrections,Department, State,Penitentiary,Hobby,Shop,ETCommerce,Store,Education,Department,(ODE), Website,Redesign,Education,Investment,Board, Website,Redesign,Educators,Benefit,Board, Website,Redesign,Energy,Department, Energy,Website,Redesign,,Environmental,Quality,,Department,of,(DEQ), Public,Records,Request,Store,Environmental,Quality,,Department,of,(DEQ), License,System,Payment,Processing,Environmental,Quality,,Department,of,(DEQ), DEQ,Website,Redesign,Forestry,,Department,of,, Website,Redesign,Forestry,,Department,of, Web,Access,to,WALT,System,

Geology,and,Mineral,Resources,Department, Website,Redesign,,Government,Ethics,Commission, Website,Redesign,Higher,Education,Coordinating,Commission, Website,Redesign,Housing,and,Community,Services,(OHCS), Website,Redesign,Human,Services,Department,(DHS), DHS,Website,Redesign,,

of 11

Judicial,Department, Website,Redesign,Legislative,Counsel, ETCommerce,Store,Library,,Oregon,State,(OSL), State,Employee,Info,Center,Redesign,Marine,Board,(OSMB), Boating,Access,App,Marine,Board,(OSMB), Marine,Board,Website,Redesign,Occupational,Therapy,Licensing,Board, Website,Redesign,Office,of,Health,IT, Website,Redesign,,Oregon,Educators,Benefit,Board, ETCommerce,and,Invoicing,Application,Oregon,Health,Authority,(OHA), OHA,Website,Redesign,Oregon,Health,Authority,(OHA), Public,Employees’,Benefit,Board,Website,Redesign,

Public,Employees,Retirement,System,(PERS), Website,Redesign,

Police,,Oregon,State,(OSP), Trooper,Recruitment,Public,Safety,Standards,and,Training,(DPSST), DPSST,Constituent,Portal,Public,Safety,Standards,and,Training,(DPSST), Online,License,Application,Public,Utility,Commission, Website,Redesign,Real,Estate,Agency, Website,Redesign,State,Police, Recruitment,Application,System,Secretary,of,State, Corporation,Division,Data,Extraction,State,Lands,,Department,of, Website,Redesign,State,Lands,,Department,of, Waterways,&,Wetlands,Removal,Fill,Applications,State,Treasury, Intranet,Teachers,Standards,and,Practices, Licensing,Application,Transportation,,Department,of, Oversize/Overweight,Routing,System,Veterans’,Affairs,,Department,of, Website,Redesign,Watershed,Enhancement,Board,(OWEB), OWEB,Website,Redesign,

of 11

OPERATIONS REPORT $E2COMMERCE$METRICS$ $

of 11

E2COMMERCE$TRENDS$

PORTAL$STATISTICS*$

3,625,289 VISITS Portal visits were down 0.15% from previous month

12,215,665 PAGE VIEWS Page views were,up,0.99%,from previous month

NEW VISITORS (36.5%) RETURNING VISITORS (63.5%) New visitors tend to view 3.09 pages per visit and spend 1:44 on the site. The “Bounce Rate” for new visitors Is 44.89%. Returning visitors tend to view 3.54 pages per visit and spend about 2:58 on the site. The “Bounce Rate” for returning visitors is 33.82%.

Internet Explorer (39.42%) Chrome (27.59%)

Safari (16.54%) Firefox (11.39%)

Android Browser (4.0%) Amazon Silk (0.41%)

Safari (in-app) (0.20%)

BROWSERS Internet Explorer constituted 39.42% of all visits in September 2014. Chrome constituted 27.59% of all visits in September 2014. Safari constituted 16.54% of all visits in September 2014.

TOP 10 PAGES Employment Corrections

Portal Dept. of Transportation

Department of Human Services Department of Administrative Services

State Police Department of Revenue Oregon Health Authority

Teacher Standards and Practices

TOP SEARCHES A total of 124,928 unique searches were performed There were 629 searches for “career” and 521 searches for “epaystub” in September. Other popular search terms were: change of address, practice knowledge test, inmate search, trip permit, jobs, pebb, forms and title transfer

0,

50,

100,

150,

200,

250,

$0,

$50,

$100,

$150,

$200,

$250,

$300,

$350,

$400,

Tran

sac2on

s'in'Th

ousand

s'

Amou

nt'in'M

illions'

Month'Amounts, Transac`ons,

of 11

WEB$METRIC$TRENDS$

INCIDENT$REPORTS$The following incident reports have been published since the last monthly report; please follow the link to view the full report in GovSpace.

None

0,

5,000,000,

10,000,000,

15,000,000,

20,000,000,

25,000,000,

Page'Views'

Month'

Page'Views'

0,

1,000,000,

2,000,000,

3,000,000,

4,000,000,

5,000,000,

6,000,000,

7,000,000,

8,000,000,

Page'Visits'

Month'

Visits'

of 11

UPTIME$REPORT$• 100% uptime for Oregon.gov SharePoint sites • 99.98% uptime for Custom Applications • 99.93% uptime for TPE E-Commerce Stores

OREGON$GOVSPACE$METRICS$• Change People 0.76% • Change Discussions 0.17% • Change Documents 2.25%

96.00,96.50,97.00,97.50,98.00,98.50,99.00,99.50,100.00,100.50,

Percen

t'

Month'

Services'Up'Time'Percentage'

Oregon.gov,

Custom,Apps,

TPE,

0,

5000,

10000,

15000,

20000,

25000,

30000,

35000,

Users,

Discussions,

Documents,

of 11

TRAINING$

• Webinar Training Session o SharePoint – V4 DIY forum Offered Sept 18, 2014 o SharePoint – V4 DIY forum 1 Participant Sept 25, 2014 o SharePoint – Images 14 Participants Sept 30, 2014

• Documents o How to – Work With Links o Overview – V4 Map Page Layout

SERVICE'DESK'METRICS'

of 11

SERVICE'DESK'RESPONSE'

of 11

SERVICE'DESK'AGING'AND'SATISFACTION'METRICS'

EXECUTIVE SUMMARY OCTOBER$$...

Documents

Transcript of EXECUTIVE SUMMARY OCTOBER$$...