Executive Secretary Issue 1 201103

8/7/2019 Executive Secretary Issue 1 201103

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C O V E R F E A T U R E

n i n e t e e n www.executivesecretary.com


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nw BggsSprg always sms lk a good m or som

rsh hkg ad i do kow abou you

bu h mpao o clar away h cobwbs

s rrssbl.

i sms g, hror, ha ar sx mohs

o rsarch ad dscusso, w ar rlauchg

Executive Secretary o you hs March wh a brad-w

look or h modr global admsrav prossoal.

Executive Secretary has b xsc or 16 yars

varous guss bu w hav dcdd o ak h bs bs o

h old produc: h rag, morg ad ururg

arcls ha w kow you hav com o xpc ovr h yars ad gv hm a shakup. no

jus a mr makovr, uur dos o hs magaz wll also clud a abudac o hghly

ocusd busss sgh cludg markg, ac ad producvy arcls as wll as

ormao o chology, sowar ad opo rom you, our radrs. Combd wh a

rsh ad ovav dsg ad our proms ha h magaz wll vr carry advrsg,

w ar amg o work wh you o produc a produc ha s dr rom ayhg ls

h mark.

no so wll go uurd our qus o add ral valu o your rol ad o brg oghr

a global work o sor ad asprg admsrav prossoals o dscuss ad shar

bs pracc.

Our wbs s up ad rug a www.executivesecretary.com. Or jo h Lkdi group ad

g volvd wh h 1000 ohr adms rom all ovr h world ha ar alrady hr.

A bg hak you o all o you ha hav corbud o hs rlauch ssu, whhr as a wrr

or as somo who has suggsd das. i would spcally lk o hak all hos o you ha

hav xprssd rs ad couragm - you kow who you ar.

i rally hop you joy hs rs aco-packd do o your w magaz. Plas l m

kow you hav ay das or dback. i would b dlghd o har rom you.

PUBLiSHeR/eDitOR

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Skyp lucy-brazr

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DiReCtOR OF DeSiGn

Emma Beamish

Bamsh Crav

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SUBSCRiPtiOn AGentS

ida

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[email protected]

Ud Sas - eas, Caada,

Carbba & La Amrca

Thomas Chamberlin

[email protected]

Ud Sas - Ws

Bridget Wells

[email protected]

For all ohr subscrpoqurs plas coac LucyBrazr. Executive SecretaryMagaz s also avalabl as acorpora subscrpo pror ol. Ras dpd oumbr o usrs.

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Marcham Publshg 2011

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All rghs rsrvd.

no par o hs publcao may

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ay orm or by ay mas whou

h pror wr prmsso oMarcham Publshg.

iSSn 2046-3855.

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Award-wg PA,

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eh Lloyd, M.edDrcor o AAPnZ

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MD, iCAP

Souh Arca

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Clar Lsr

MD, Pma trag

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UK

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Lucy Brazr, edor

For mor dald ormao abou our edoral Board mmbrs plas vs www.executivesecretary.com


4/52www.executivesecretary.comt W O

04 OPINION Thoughts rom Around the World

Four admsrav prossoals shar hr xprcs

07 KEY SKILLS UPDATE Creating a Positive First Day

How o sd hm hom happy ad sprd

08 COVER FEATURE Virtually Anything is Possible

A -dph look a h pros ad cos o ol rag

11 GRAMMAR The Quandary o Quotation Marks

Clarg up h mscocpos abou hr propr usag

12 REGIONAL FOCUS The Middle East

A gud o dog busss h rgo rom wo dr vwpos

16 EVENTS MASTERCLASSNegotiationth lowdow o how o g h bs ou o goag or mgs or hol spac

18 PROFILE Angela Garry

th mos cocd PA o h pla

12,500+ Lkdi Cocos ad coug

21 PERSONAL DEVELOPMENT Stress Resilience

th Powr o Posv Accpac

22 HUMAN RESOURCES People are the Heart o your Business

employg h rgh popl s crcal o busss succss

24 THE FEEDBACK FEATURE International Womens Day

Wha advc would you or h x grao o workg wom?

26 PERSONAL DEVELOPMENT Neuro Lingistic Programming

Award-wg Su Frac xplors som ky nLP ools

29 KEY SKILLS UPDATE Minute Taking

Hahr Bakr ouls h xprs dd o masr

hs ky compcy

March 2011 Volum 1 issu 1

Pag 8

Pag 11

Pag 16

Pag 21

Pag 22


5/52www.executivesecretary.com

Pag 44

Pag 40

Pag 36

Pag 30

t H R e e

30 THE RISK COLUMN Risk is Like Fire

Youll b sa bu cold whou

31 PROFILE Claire Lister

Maagg Drcor o Pma trag

33 PERSONAL DEVELOPMENT Leadership

Marchg o h ba o your ow drum

34 POINT OF VIEW Gatekeeping

Prsoal Asssa Hl Achllos o why gakpr s a gav labl

36 PERSONAL DEVELOPMENT Passion

Auhor Sharo ed xplas how o chal your ocus ad joym

38 BUSINESS STRATEGY Corporate Strategy and the Elephant in the RoomWha holds compas back?

40 PERSONAL DEVELOPMENT the Secret o Successul Public Speaking

thr sps o bcomg a accomplshd prsr

42 FINANCE Barter is Back

th bs o usg a modr barr radg plaorm

44 PRODUCTIVITY Is your Calendar Managing You?How o sar o ak back corol

46 MARKETING A Beginners Guide to LinkedIn

Your prossoal advrsm o h world

48 ASSOCIATIONS

Association Details rom the Four Corners o the World

49 EVENTS

A Useul List o Up and Coming Events

Pag 38


6/52www.executivesecretary.comF O U R

O P I N I O N

Youve made a mistake

at work at work - now what?

Tafline Sullivan - Ralsg ha iv mad a msak a work sds

m o a har-poudg, cold-swa pac. i ll mysl hs s bcaus

im such a coscous mploy, bu h ruh s s h x sps

ha rally rval a prsos characr. i my xprc popl would

rahr work wc as hard a covrg hr racks ha hy would a

admg ad xg hr msak. ivably, somo has o ak h

blam ad ca d up bg a oc pary. ths volas rusbw co-workrs, ca lad o poor producvy ad v hgh sa

urovr. Sc ha s a vrom ha o rasoabl prso dsrs

o work , i srv o swallow my prd ad adm my msaks wh

hy happ. is o asy; as a eA bg mculous quals bg

valuabl. Bu accpg rsposbly ad akg appropra aco

rgh away ad o dwllg o wha w wrog dmosras ha

my suprvsor ca rus m h uur. i s also h surs way o

rbuld hr codc my ably o g rgh h x m. no

all msaks ar crad qual, bu ollowg hs cours o aco wh

mor msaks ad sg h posv oucom has mad so much

asr o ollow wh rally cous.

Marie-France Grimonet - i you ar ovrloadd wh work, s

always gog o happ. Frs, ak a brah ad possbl go ou or

coupl o mus o rsh ar o calm dow. evalua h suao ad

cosqucs, hk o h x sps.

try o o brood: wha am i gog o do? Wha wll my maagr ad

co-workrs hk abou m? Wll i b dsmssd rom my job?

thk o wha h cosqucs could b ad mak a pla o solv

h problm. Adm ha you hav mad a msak ad orm your

maagr a h arls opporuy o wha has happd. Accp your

rsposbly ad vr blam hrd pars. H/sh wll apprca

ha you ar bg hos.Do org ha w all mak msaks a vry lvl o h hrarchy.

thk o h Chs sayg alur s h mohr o succss.

Oc h mshap s bhd you, lsso lard ad mov o!

Michela Luoni - i dpds o h svry o h msak ad h

possbly o a quck x; i may happ ha a rval ovrsgh has

major rprcussos so you ca solv h problm whou addoal

coss ha mpac o h compay s br o b hos ad adm o

h boss, bu hav a alrav had.

Nicky Morris - Adm o your Maagr as soo as possbl ha you hav

mad a msak. tm rally ca b h drc bw a msak

ad somhg caasrophc. Wha you may prcv as a small rror

may b cosly o your mployr rms o loss o moy, cls or

rpuao.

You wll cra a much mor o a maagabl suao wh your

Maagr you hav alrady hough o a soluo or ways o lm ad

sug damag (damag corol).

A xampl o a msak i mad a work a w mohs ago was as ollows:

My orgasao has a malg ls whch cls sg up o hrough a

spcc mal addrss. O rcp o hs mals, i add h cls

o our dsrbuo ls ad h sd hm h sadard haks or

subscrbg mal. Usually hs s do by bccg h cls o h

mal. Uorualy o hs parcular morg a crss was uoldg

a work ad i go dsracd sad o bccg h cls, i ccd hmo h mal hus xposg a ls o approxmaly wy cls o

ach ohrs mal addrsss. th rror bcam appar wh a w

mus wh o prso mald us o compla.

My soluo was o quckly orm my Maagr; w cosuld

our orgasaos Prvacy Ocr ad h s a apology mal

dvdually o ach cl. thakully hr wr o ohr complas;

ac w v rcvd hr haks or advsg m mals

rspos.

i craly pays o ac quckly a plad mar, rahr ha ak

h pac approach.

My al p would b o (obvously) apologs, rassur your Magr ha wo happ aga ad sur ha hs s h cas by mplmg/

amdg procdurs/praccs. Ad do ba yoursl up abou

vryo maks msaks; s how you dal wh hos msaks ha

rally mars.

OpoM m, flxbl o d ocl md.Fo dm pofol fom odh old h h xpc d opo.


7/52F i V ewww.executivesecretary.com

O P I N I O N

Marie-France Grimonet

i was bor Lodo, o Frch

pars ad sp 15 yars lvg

hr so i grw up ully blgual.

i workd or 40 yars Frac as

a PA h bakg scor ad h

pharmacucal dusry. ths

days, i am joyg l Burgudy.

Promog h prosso has

always b o o my prors.

Scraral schools v m o

hold racv sssos wh

rs yar suds ad i am also

o h xamao board or h

blgual asssa crca a h

Vocaoal trag Orgasaoor Aduls. i am a voluary acv

mmbr o europa Maagm

Asssas (eUMA) ad lk

workg worldwd.

Michela Luoni

i work as a Oc Maagr or

h iala iormao chology

Assocao Mla. Alogsd my

iala, i am lu Spash ad

eglsh, wh a basc kowldg

o Grma. i hav qualcaos

scraral dus ad oc

maagm, wh xprc

boh dpd ad am jobs

ad mor ha yars xprc

ohr dvrs rols.

Sc las Aprl i am also charg

o h Mla Sco o MACSe

(Maagr Asssa Carr & Sklls

empowrm), h rs ad oly

iala o-pro Assocao. W

am o ra scrars as Maagr

Asssas, osrg hr sklls

ad crasg hr prol.

Nicky Morris

i am Brsh-Ausrala ad movd

rom h UK 2003 dow

udr o Ausrala. i hav ovr 15

yars xprc a mxur o

admsrao ad chldcar ad

v yars ago oud my ch

combg h wo - as excuv

Asssa a h naoal Chldcar

Accrdao Coucl (nCAC)

basd Sydy. i joy sharg

ad xpadg my sklls ad

am always vry k o dvlop

prossoally ad prsoally

hrough prossoal radg,

rag ad workg. throughwbss lk Lkdi hs s ow

possbl o a global scal, whch

maks m l ha Ausrala s

rally ha ar away rom h rs

o h world!

Taline Sullivan

i am proud o call mysl a

excuv Asssa. i hav workd

Souh Arca, eglad ad h

Ud Sas ad hav b hs

ld o ad o or 14 yars. th

raso i say o ad o s ha iv

workd mosly a small, growg

compas wh volvg ds ad

lmd hadcou. Havg a broad

rag o sklls i o ll hos

gaps ad, som cass, my job

dscrpo has chagd rly.

Whl ha was a gra way or m

o xprc a vary o lds i

am ow a ru eA poso adi lov .

What do you think about lexible working?

Tafline Sullivan - Flxbl workg s, my opo, ssal h

modr workplac. Whl i work a mor radoal o v day,

svral mploys a my compay work lxbl hours. i bs h

mploy who has a dcul commu, allowg hm o accp a job

a locao ha rush hour rac mgh prohb. i bs h mploy

who ds o juggl hr schdul aroud hr spous or chldr.th advaags o h compay clud mploy loyaly ad mprovd

moral du o a good work-l balac. Howvr, hr ar compas

ha do maag hs opo as wll as hy could ad hs lads o

rusrao. i bhoovs all mploys h schduls o h w who

work lxbl hours ar publshd rally. i s good pracc or hos

mploys o rcord o hr vocmal mssag wha hr hours ar.

iv v rcvd a Ou o Oc rspos rom somo, o bcaus

hy wr o vacao bu smply o sa h hours ha hy work so

ha rcps would kow wh o xpc a rspos o hr mal.

As a eA s mprav o maag xpcaos, parcularly sc a

eA spaks o bhal o h xcuv(s) hy suppor ad xcuvs ar

sldom kow or oly workg durg work hours.

Marie-France Grimonet - thr ar may rags o workg opos

ad dr os ach coury.

i blv ha workg 4 days a wk s valuabl wh brgg up

chldr, dsp h par-m salary rduco. Havg a day o wh

youg chldr ar o a school s a gra opporuy o spd mor

m wh hm.

You may also hav log commug hours. ths was h cas whl i

was workg Pars: 3 hours vry day! i was abl o avod h rush

hours workg lx-m. Far br joyg a good book ha bg

packd lk sards h Udrgroud!

i Frac, h lgal umbr o workg hours s 35 pr wk. Mos

compas agrd o a sadard workg wk o 37 hours ad

compsao mploys ar allowd wo days o pr moh. i

accordac wh compas agrms, h days ca b ak as

xdd wkds or as xra holdays. Work-l balac, s gu?

Dly ys bu all dpds o your prva l ad your occupao.

Michela Luoni - Uorualy, h lxbly o arrv or lav your

job a lss rgd schdul, workg rom hom or gral h ably

o maag your workg dpdly (or xampl h m o h

luch brak) dos o apply o all compas, o bg madaory by

law, bu h rsul o h choc o your orgasao.

A rqus o work par-m or xampl o look ar your chld,

currly alls wh h prva corac bw h mploy ad

h compay bu my opo should b grad.

Nicky Morris - Flxbl workg s absoluly ssal odays

busss world - spcally whr w ar ryg o courag wom (

parcular) o progrss h workorc.

i was h rs prso my orgasao o rqus lxbl workg

hours. i had rurd o work ull-m ar havg my so (ow 4

yars old). Howvr ar 14 mohs o ull m work, i was dg


8/52www.executivesecretary.comS i X

O P I N I O N

oo much ad also mssg ou o val sags o hs dvlopm.

i hror rqusd o work hr days h oc ad 1 day rom

hom. Sc my rqus, mor mploys our orgasao hav

rqusd work lxbly.

i crad a proposal or my CeO, whch cludd how i was gog o

b maagg my rol ad asks, commucao bw hom ad

oc ad wha c hs would hav o my collagus, drc rpors

ad h orgasao. th arragm was vry succssul or boh m

ad my mployr. i rurd o ull m oc basd mploym

May 2010.

th chology ha w hav avalabl oday maks lxbl workg

a vry ral opo or all mploys ad mployrs. Provdg you g

h job do, work ca rally b do a ay m o h day or gh,

spcally you ar a job whr you ar commucag worldwd

across drg m zos.

employrs ar abl o cu coss by ho-dskg ad hror usg lss

oc spac ad powr. thr ar also vromal cosdraos

rms o ravl o ad rom work. th sadard 9-5 work day s

bcomg lss ralsc. i hk lxbl workg wll bcom mor admor h orm comg yars.

Do you think social media should be available

at work and i so, do you think your workplace

should be monitoring its use? Why?

Tafline Sullivan - thr ar posos ha d o mak us o or

moor socal mda, such as markg commucaos. naurally,

hs quso s o rrcg hs posos ad hr wll i.

For h rs, i do blv socal mda should b avalabl o workcompurs. i s uprossoal o socals xcssvly a work, v

wh coworkrs, vdors ad cusomrs, so s ar o lm mploys

socalsg o hs groups o popl. Should a compay choos o

allow accss o socal mda, i xpc hs us would all udr h

sam compay gudls as us o r ad mal a work. Mos

mployrs sa ha all mssags s or rcvd ar propry o h

mployr ad o prva. ths s o urasoabl you cosdr h

par ha mals ca play lgao. Bg awar o all hs acors, i

would b vry rluca o accss socal mda a work v i could.

Marie-France Grimonet - All dpds o h kd o busss. For

markg purposs ad prossoal workg, a Admsrav

Asssa workg or a SMe ca b assgd h crao, updag

ad modrao o h rprs socal mda pags.

Lkws, a Vrual Asssa mgh wsh o sll hs/hr ow busss

h sam way.

i gral, mulaoal compas block worksaos rom accssg

prva mal accous or som wb ss by addg lrs. Bu

auhorsao may b gv sarchg busss-rlad ormao

coms udr our dus.

Howvr, ca b m-cosumg. Do w hav m o spd o

prva socal mda?

i my opo, dcdg whhr socal mda should b avalabl

a work s h rsposbly o h orgasao. nvrhlss, w

chologs such as mobl oprag sysms g. smarphos,

-phos, lapops cao ully prv h sa rom loggg o socal

works h workplac.

A appropra cod o coduc should b mplmd o proc h

sa ad compas.

Michela Luoni - th usulss o socal mda has a powrul

mpac o workg: busss coacs o bcom prsoal oo ad

commucao low s aclad hrough hs chals bu or ow,hy ar vwd mor as a dvrso o your workg hours sad o a

sgca hlp. i hk s ar ha compas dsabl h iP addrss

you cross h l ad us or oo much prsoal us.

Nicky Morris - i hk dpds o wha your purpos s or usg

socal mda. Wha wll your busss rally ga rom ?

My orgasao dd look o whhr w would us socal mda as a

busss ool howvr or us, as a quas-govrm agcy ha s vry

rsrcd wha w ca/cao say, would rally b appropra.

i hk socal mda such as blogs, orums ad dscusso boards

ha ar rlva o your work ar worhwhl as a ormaogahrr ad somhg ha ca b corbud o, provdd hy

ar dal wh a smlar way o h orgasaos busss syl/

mhod o commucao. i dos carry h rsk o mploys sayg

somhg appropra.

Prossoal basd socal mda such as Lkdi or groups rlva o

a prsos rol/scor ar a xcll ool kpg up wh wha s

happg your parcular ara o xprs ad o a global scal.

th u socal mda such as Facbook, sa mssagg c should

b kp or prsoal m s ar oo much o a dra o bussss

rsourcs o hav mploys dsracd by hs yp o socal mda.

A br soluo may b o hav compurs brak ou aras or

mploys o us socal mda durg hr work braks.


9/52www.executivesecretary.com S e V e n

K E Y S K I L L S U P D A T E

Key Skills Updatewriter

AnjaSchuetz

Be Prepared!

Hav a dsk rady or hm. Hav all h log

dals rady or hm. Gv your xsg

am mmbrs som backgroud ormao

o h w collagu ad b hr o m o

gr hm wh hy arrv h morg.

Make Them Feel Welcome

i your am alrady has som backgroud

ormao, hyll b abl o say hgs lk,im rally glad your ally hr, i hard

your rally good a [x] ad w dspraly

d somo lk you! ad mak h w

prso l apprcad h kowldg ha

hyll b abl o corbu somhg.

i possbl, arrag a am luch, v

s jus wh par o h am, so popl g

a chac o g o kow ach ohr also a

socal vrom, ousd o oc walls

(no: Ask h w prso hy ar OK wh

ha - som popl d a b ovrwhlmg,

wh all h w mprssos).

Extra...

i you wa o do a ll mor ha xpcd

ad cra a mmorabl rs day or hm,

add a ll surprs: L hm d a card o

hr dsk ha says Wr glad your hr! -

sgd by h am ad/or uppr maagm.

Gv hm a buch o lowrs or a prsoalzd

oc m wh hr am o.

Make Them Feel Useul

Whl mos rs days ar sp gg o

kow h compay, h am, h sysms

c., ry o l h w prso do somhg

producv, oo. ev s oly o ll

hg - hs way hy wll go hom lg

mpowrd ha hy corbud somhg

alrady o hr rs day.

th bs way s o dvd hr m o

larg m ad producv m h rs

days. Rahr ha pug all w mploys

a smar room oghr or h rs w

days, s br o phas hs ovr a w wks,

so hy ca do som acual work as wll ad

g o kow hr mmda am mmbrs

quckly.

Give Them

a Sense o Independence

Rmmbr ha w hrs ar o xprcd

popl hr ld, who ar usd o workg

dpdly. Frs days a w jobs ar o

ucomorabl bcaus hy hav o ask loads

o vry basc qusos whch mgh mak

hm l dpd o ohr popl (whr o

d cra ormao, who o ask or wha/

who dos wha, h umbr o h hlpdsk,

whr h bahrooms ar, brak ms c.)

try o pu yoursl h shos o h w hr

ad acpa ad aswr as may o hos

qusos as possbl. Mayb pu hm a

hadou ha you ca gv hm addo o

your prsoal roduco. May popl ar

shy ad do lk o bohr ad dsurb ohrs

- havg mos o h qusos aswrd wll

mak hm l br ad dpd wh

hy s a hr w dsk.

Follow h abov ps ad your w hrs

wll go hom happy ad sprd ar hr

rs day ad rav abou hr w mployr

o ohrs!

about the author

Aja Schuz s a Crfd Rcogo Prossoal ad iraoal Popl Maagm Coach. Sh blvs ha

h rlaoshp wh hr l maagr maks all h drc o a mploys happss ad prormac a work.Workg as a cosula ou o h nhrlads, sh s a prsoal coach o maagrs ad hlps hm o coc

br wh hr sa ad cras mploy gagm ad ro.

Fd ou mor a www.yellowumbrella.eu or coac Aja a [email protected]

Wlcomg your w mploys o hr frs day s all abou rcogz-

g how hy mgh l - by pug yoursl hr shos, rmmbr-

g h posv or gav aspcs o your ow frs days - ad usg

ha kowldg o cra a mmorabl posv xprc or hm.

Creating a POsitiveFirst Day FOr new Hires


10/52


www.executivesecretary.come i G H t

As a Prossoal/Prsoal Asssa wh

mor ha 30 yars xprc

a vary o busss scaros,

i xprcd h lack o

rag h Scraral

vrom. th PA

or Scrary hoc srvs as h

cor o daly busss

oprao ad sh

s h o o asss

ad srvs vrybody

crossg hr pah,

ad a v mor

sv way, sh

s a Asssa o op

maagm. th ably

o hadl a housad hgs a

oc, say calm ad absorb srsswhou ay xprsso o axy

maks hr h achor h oc.

Hr suprors usually proms hr ha sh

wll b abl o ad aual rag udd

by h compay, bu uorualy, so o

hs s whr all ds. Ovr h yars as

a succssul Prossoal Asssa i hav

mad h msak o bookg oo Prsoal

Asssa excllc courss, oly o dscovr

ha vr gs approvd. Grally h

xcus s ha s h mos dmadg m

h oc ad my suprors cao s hr

way clar o do busss whou my prsc.

i rus ha hr ar may PAs ad scrars

who ca rla o hs sam scaro. ths

s whr vrual rag s h absolu

prc soluo.

Introduction to Virtual Training

Vrual rag s h modr larg

mhodology ha capurs classroom corom xprs ad dlvrs o h dskops

o usrs o b sudd ovr ad ovr aga by

housads o dvduals all ovr h world.

Sc h daw o compur chology

ad commucao hrough h r,

vrual larg has bcom a rqurm

ad cssy or h hacm ad

advacm o scrars all ovr h world.

th cocp o vrual larg s a boomg

dusry bcaus o h asy ad praccal

us o ol rsarch ad larg acls

avalabl o vrybody va h r.

Vrual larg s a procss ha provds

ormao vsualzao chology o

addrss h challgs o dscovrg ad

xplog ormao spcally or h

purpos o larg. Vrual larg s usd

o coc scrars o dr compas o

ach ohr, o ay orm o larg gud, rom

xpral larg o co, ad o ohr

mors ad larrs globally. i s h gras

opporuy or hacg kowldg whou

currg m ad coss away rom h oc.

i you ar cosdrg -larg, you wll b

abl o assss h valu o h courss avalabl

your spcc vrom ad d or

kowldg ar radg hs arcl.

Training as a Method

o Sel-Enrichmentisrucors ad ducaoal provdrs who

hav a sold xprc radoal classroom

rag rcogz ha whl h mod o

dlvry may b dr, h commm o

good ormao dsgd or h adul larr

ad prsd a gagg way s ssal

o achvg prossoal ad dvlopmal

goals. isrucors ad suds alk ar abl

o sav a lo o m ad paprwork wh

vrual larg vroms. O ca ocus

o larg whou worryg abou h

avalably o ools ad marals, sc bg

o-l allows accss o a mulud o rsourcs

o h wb. Whls a physcal prsc a a

vll

ah Pobl

writer

Jemimavan Zyl


11/52


www.executivesecretary.com n i n e

rag acly may rsul workg

wh ohr popl, mor ad mor larrs ar

ow abl o achv h sam or v br

rsuls hrough o-l raco.

Secretaries Opportunities

in a Virtual World

Scrars ad Prsoal Asssas ow hav

h advaag o a vrual classroom ha hy

ca ad ay m oc hours whou

lavg h oc. thy ar abl o book

ad log o hr vrual classroom whou

havg h vryday hassls o ravl, m ad

coss o ad a physcal ssso a a spcc

vu. Ads oday b rom bldd

larg opporus. Larrs ar gv

a chac o rvs ay scos o h lsso

whch hy dd ully udrsad hrough

rvso o h savd work prsd by h

aclaor. Suds xprc h qualy

ad bs o isrucor-ld rag rom

h comor o hr dskop, whvr hy

d . Scrars ar h abl o jo ohr

groups as hy progrss hrough varous lvls

or dscpls.

thy ca ras hr vrual had o ask

qusos ad rac wh llow suds

adg h sam vrual classroom sssoo h r. Suds ad srucors us

uv mark-up ools ad whboards

ha acla brasormg ad cra h

avalably o shar das ad xprcs

wh ach ohr hrough h r ay m

o h day or gh. ths maks so much

asr or h larrs o kp up o da wh

h las rds hr scraral carr ad

say ahad o h compo. Scrars rom

all ovr h world ca lar abou h sam

opc all a o m ad shar dr das

applcabl o hr varous dusrs. thr so lm gag kowldg ad powr.

Incorporation o

Inormation in an

Oice Environment

Wh hs chology,

scrars ca r-accss

hr classroom vromwhvr hy d

ormao. May provdrs

also capur h way a

orgazao was o rlay s

ormao, opcs, mssag ad

achg syl o s mploys. O

o h characrscs o h ormao

ag s h cocp o mass cusomzao,

ha s, dvlopg applcaos ha

prm a wd varao prrcs,

aurs ad ablg valuabl

prsoal daass such as -malalass, bookmarks c. Byod h

basc ormao ad commucao

ools dscrbd abov, som vrual

larg s basd o advacd

srucoal vroms

such as vrual rals ad

mulmda courswar.

Prooud vsm

chology hs dcad has

s h plaorm o a worldwd

xploso o ormao.

Vrual xbooks mov

h larrs byod co

masry o ormao-skg

ad problm-solvg sklls. i

comparso o radoal rag

sssos, h wb sms o b mor

suabl or larg. ca b dlvrd

boh lar ad o-lar ormas.

through wb-basd larg, vas amous

o ormao ca b sarchd, r-orgazd

ad dowloadd rom dcralzd worldwd

dgal lbrars. A h sam m, advurs

larg call or crav ad po

vroms whr dvduals

COnS

PROS

no m spcommug o class

no ravl coss youca hav a job whl

you ak classs

You ca lar whyou d o

Your larg oposar o cosradby your gographc

locao

You ca lar a yourow pac

Larg ca bd o your busy

schdul

O mor sud-o- sud raco

Ca b mor cv orcra yps o larrs

(shy, rlcv, laguagchallgd, hos had mor m)

Ca b mor ocusdo h larr adlss o h srucor

isruco ca bmor cusomsdad lxbl

Ca lowr cossor boh largprovdrs ad

orgasaos had rag

O lss cossor suds haradoal programs

Sd bs olarg wchologs adchcal sklls

isrucors d olar o b cv

ol srucors

Hard or srucorso mov radoal

co ol

Mor m cosumgor srucors o

provd dvdualsddback (bcaus

mor larrs ar oacvly volvd)

equpm ds osuds ad larg

provdrs

tchcal rag adsuppor o larrs

ad srucors

Acadmc hosyo ol suds

typs ad cvsso assssms

Lack o ac-o-acraco

equy o accss o larrso all backgrouds adpars o socy

Rqurs w skllsad rsposblsrom larrs

Dos o provd maysocal aspcs o a rucampus or radoalclassroom


12/52


13/52www.executivesecretary.com e L e V e n

G R A M M A R

Quoao marks ar a blovd orm o

pucuao h eglsh laguag, usd o

dca a vrbam rpor o wha somo

sad, ad usd a gra dal o busss

wrg. thy ar o msusd. ths arcl

wll xpla som pucuao ruls ad clar

up som mscocpos hld by may aboupropr usag o quoao marks wh ohr

pucuao marks.

Where to Place Periods &

Commas The United States

i h Ud Sas, commas ad prods

ALWAYS go inSiDe h quoao marks,

whhr or o h comma s acually par o

h quoao.

Hr ar som xampls rom som rcdscussos o Lkdi. Do xpc hs

rul o b logcal:

CORReCt ( US): e.g. sads or xmpl

graa.

CORReCt ( US): As or [h phras]

graduag collg, im o sur wh

bcam corrc.

inCORReCt ( US): You ar my go o

prso.

inCORReCt ( US): i was uawar o h

drc [bw alsms ad acroyms]ul i hard o h nPR program A Way

Wh Words.

inCORReCt ( US): is s h possssv

orm o , ad s rar amog possssvs

Where to Place Periods & Commas

The UK & Australia

Lav logc o h Brs. i h UK ad

Ausrala, hy kp pucuao sd h

quoao marks oly wh s par o hquoao. For xampl:

CORReCt ( UK): i was uawar o h

drc [bw alsms ad acroyms]

ul i hard o h nPR program A Way

Wh Words.

CORReCt ( UK): You ar my go o

prso.

CORReCt ( UK): is s h possssv

orm o , ad s rar amog possssvs

inCORReCt (i UK): e.g. sads or

xmpl graa.

inCORReCt ( UK): As or [h phras]

graduag collg, im o sur wh

bcam corrc.

When the Period Or Comma is

Part O The Quotation

i h pucuao mark s par o h quoao,

always pu sd h quoao marks!

inCORReCt (vrywhr): i s wr,

Ma dos o lv by brad alo, bu o vry

word ha coms rom h mouh o God.

CORReCt (vrywhr): i s wr, Ma

dos o lv by brad alo, bu o vry word

ha coms rom h mouh o God.

Punctuating Letter Names

Som grammaras say w should us h

logcal way o pucuag h cas o

lrs. For xampl:

th ghh lr o h alphab s h.

nam hr words ha sar wh a , ad

hr ha sar wh a k.

i prr o avod hs ssu by alczg h

ams o lrs:

th h lr o h alphab sh.

nam hr words ha sar wh a, ad

hr ha sar wh ak.

Exclamation Points& Question Marks

Wh coms o xclamao pos ad

quso marks, w all g o b logcal. i h

quo s a quso or xclamao, clud h

pucuao sd h quoao marks. i s

o, do.

Sh askd, Whch way s o h har?

Dd sh say, i absoluly lov h har,

darlg?im so xcd o s i h Hghs!

i g chlls vry m i har Kg Rchard

dclar, O wh hs had!

Semicolons & Colons

Hrs som mor good ws: W g o b

logcal wh smcolos ad colos oo!

th ollowg ms go h b labld

Papr Rcyclg: magazs, wspaprs,

vlops, ad cla cardboard.Pu magazs, wspaprs, ad vlops

h b labld Papr Rcyclg; do o pu

papr owls, ssus, or grasy pzza boxs

hr!

th Qdof Qoo M

about the author

Brda Brs, oudr ad sor

dor o th essay expr LLC, has b

coachg prossoals ad suds o

hr wrg projcs or ovr 12 yars.

to g h wrg hlp youv b

lookg or, coac th essay expr a

[email protected]

www.TheEssayExpert.com

writer

BrendaBernstein


14/52www.executivesecretary.comtWeLVe

R E G I O N A L F O C U S

The Consultants View...th oudr o Kwssal, nl Pay

s currly h Maagg Drcor o h

compay, ovrsg global opraos. H

s also rsposbl or h maagm o

culural awarss rag europ.

th Mddl eas s a rgo wh a lo o baggag.

Polcal vs, culural msudrsadgs

ad rlgous dscours hav crad a ar o

srad rlaoshps wh h wsr world.

Howvr o h groud, h rgo s o oh mos hospabl ad xcg placs o

work. Bor dog busss h Mddl

eas s mprav o lar abou aras

such as busss culur, busss qu,

mg proocol ad goao chqus.

through such sgh sroyps ar brok

ad barrrs o commucao rducd.

Wh dog busss h Mddl eas, s

ws o bar md h gra dvrsy wh

h rgo. Howvr, a commo rlgo,

laguag ad culur mak h hghlghg

o gral ras ad aurs or h

rgo vald.

i hs shor gud o dog busss h

Mddl eas, busss culur ad qu

ar xplord. ths ar o way ma o

rprs a comprhsv summao o

ps o dog busss h Mddl eas,

bu a hghlghg o som ma aras o

may cosdr.

Islam

O cao alk abou h Mddl eas

a culural ss whou mog

islam. islam prmas all lvls o socy.

i provds gudac, valus ad ruls orprsoal l, commuy rlaos ad ways o

dog busss.

Wh h cos o hs shor roduco,

jusc cao b srvd o such a hghly

complx ah. thror, s advsabl ha

o coducs hr ow rsarch o islam

bor dog busss h Mddl eas.

Howvr, w ca look a a w xampls o h

masaos o islam ad h way whch

hs may mpac your busss rp.

Muslms ar oblgd o pray v ms a day.Prayr ms ar aoucd by h mosqus

usg h call o prayr (aza). no all Muslms

go o h mosqu. Som pray a hom or

h oc. Daly rous, appoms ad

mgs mus b d appropraly

aroud prayr ms. Frday s h day or

cogrgaoal prayrs ad s oblgaory or

all mals o ad.

Avod ryg o do busss h Mddl eas

durg h moh o Ramada. Muslms as

rom daw ll dusk whch volvs rrag

rom ag, drkg or smokg. Durgbusss hours gral acvy s rducd

dpdg o h aur o h compay or

orgasao.

thr ar wo major svals o o. ed

al-Fr ollows Ramada ad ed al-Adha

ollows h aual plgrmag. ths holdays

las approxmaly hr days alhough s

o ucommo or h govrm o xd

hs. i s bs o avod dog busss o or

ar h wo eds.

Meeting and Greeting

th radoal islamc grg you wll har

s Asalamu alaykum (pac b wh you). As a

o-Muslm you would o b xpcd o us, bu you dd you would rcv h rply

wa alaykum salam (ad pac b wh you).

Wh dog busss h Mddl eas,

hadshaks ar always usd ad ca las a log

m. islamc qu rcommds ha o

was or h ohr o whdraw hr had rs

bor dog h sam. Always us h rgh

had. Do o b surprsd your had s hld

whl you ar ld somwhr. Holdg hads

amog m s commo ad dos o carry h

sam cooaos as dos h Ws.

Arabs ar arly ormal wh ams wh

dog busss ad grally addrss popl by

hr rs ams. Joh Smh wll b addrssd

as Mr. Joh. Arab ls o o ar: Shkh (a

old ma, scholar, ladr), Sayyd (dscda

o h Proph Muhammad) ad Hajj (o

who has prormd h plgrmag).

Gender

th rols o m ad wom ar ar mor

dd h Arab culur. iracobw h sxs s sll rowd upo

cra aras. Howvr, wh dog busss

h Mddl eas s o ucommo o

com across wom.

i you ar roducd o a woma as a mal, s

advsabl o wa ad s a had s xdd.

i s o, h do o ry o shak hads.

Avod ouchg ad prologd y coac

wh wom.

Business is PersonalMay Wsrrs ha hav lvd or workd

h Mddl eas mgh us h words chaoc,

dsorgasd ad rusrag wh dscussg

rol Foc:th Mddl e

WRITERS

Neil Payne &

Elke De Backer

Executive Secretaryd o xp o h o o h

pol d o do b h Mddl e.


15/52www.executivesecretary.com t H i R t e e n


dog busss hr. Alhough hs s a mar

o prcpo, s ru ha busss rus o

vry dr racks o busss h Ws.

th Arabs do o spara prossoal ad

prsoal l. Dog busss rvolvs much

mor aroud prsoal rlaoshps, amly

s, rus ad hoour. thr s a dcy o

prors prsoal mars abov all ls. i s

hror crucal ha busss rlaoshps

ar bul o muual rdshp ad rus.

A cosquc o hs maly s h sysm

kow as wasa. i you hav rds or coacs

h rgh placs h ruls ca b b or

hgs do mor quckly. th sysm works

o h bass ha avours ar rcprocad ad

vr orgo. Alhough may sm basd,

s somhg ha should b xplod wh

dog busss h Mddl eas.

The Spoken Word

th Mddl easr culur placs mor valu

o somos word as opposd o a wr

agrm. A prsos word s cocd

o hr hoour. Coracs ar vwd as

mmoradums o udrsadg rahr ha

bdg, xd agrms. B sur o proms

oly hgs you ca dlvr. Falur o do so

wll rsul loss o hoour.

Meetings & Negotiations

Mgs should o b mad oo ar

advac as chags prsoal crcumsacs

may mpac your appom. Oc a

appom has b mad, corm

vrbally wh h prso you wll m a w

days bor.

ial mgs ar all abou rlaoshp

buldg. Buldg rus ad sablshg

compably ar ky rquss or dog

busss h Mddl eas. O should

gag covrsao ad ry o g o kow

h prso you ar dog busss wh.

Mgs ca b chaoc. Always b prpard o

xrcs pac. Pho calls ar ak durg

mgs ad popl may r h mg

room uaoucd ad procd o dscuss hr

ow agdas.

Mgs ar crcular aur. thy do o

ollow a lar par ad ar o srucurd

upo agdas or args. issus ar rasd as

ad wh.

Pucualy s xpcd o orgrs.Alhough h Arabs plac a hgh mphass o

pucualy hy rarly pracc hmslvs.

i ac, Arabs wa o srss ha a s m

mus b adhrd o hy us h rm mowd

glz - lrally, eglsh mg.

Howvr, you ar rug la do o

pac as pol xcuss wll b accpd.

i goag, rmmbr h

Arabs wr a radg popl

ad ar xcll goaors.

Hagglg aks placs

vrywhr, whhr a h

shop or h board room.

Dcsos ar mad

slowly. Buraucrac

ormals d o

add o dlays. Do o

us hgh prssur

accs as hy wll b

cour-producv.

The PAs View...elk D Backr s a 33

yar old Blga aoal.

Sh has b a Prsoal

Asssa o local ViPs Duba

or h pas hr yars ul sh

jod th Coca-Cola Compay as

a Sor excuv Asssa rporg

o h Prsd or h Mddl eas ad

Souhr eurasa Busss U.

Pror o Duba, i workd or arly yars

a h scod largs bak Blgum whr

i sard my carr as a prooradr a h

Commucao Dparm ad lar movd

o Group Fac o asss h Sor Gral

Maagr or our yars. Qug my job a h

bak ad lavg bhd my amly Blgum

was probably h mos dcul dcso i hav

vr ak my l. no rgrs hough. i

mad m srogr l ad ha s xacly

wha you d o b wh movg abroad.

24/7 switched on

Alhough i dd hav a job wh i movd

o Duba, i was crdbly lucky o hav

oud o ar oly bg sx days h

coury. tha ovrwhlmg lg o s

happss lasd oly a w days as i go hrow

o hs hghly dmadg rol o asss o

o Dubas mos wll-rspcd ladrs h

vsm ld. My job was o parcularly

rom o sx, Sudays hrough thursdays

as sad my corac. equppd wh a

blackbrry, a lapop ad a hom salld

prr ad ax mach, i was smply swchd

o 24/7. Havg a ViP as a boss who was

ravllg 80 pr c o hs m ad who was

o 21 boards hroughou h glob, i dd o

lav h oc bor 8 pm ad i dd o havo wkd whr h would o call m a

las 10 ms hr o chag lghs, book a

su or a abl a a vry xclusv rsaura.

th as pacd vrom or wha Duba

s kow as, s my opo scod o o

o ay ohr par o h world. Hc, you

hardly d a -o-v job hr Duba.

Morovr, par m jobs ar o-xs.

Dress sense

Havg sudd Arabc or mor ha 10 yarsad havg ravlld hroughou h Mddl

eas pror o movg o Duba, i was vry

much awar o h drcs culur ad

propr drss qu, alhough i mus say

ha h UAe s qu olra owards xpas.

th aoal drss or wom s a lga

black log lowg gow calld abbaya wor

wh a shla o covr h har ad ck. th

emra m war a wh akl lgh shr

calld dshdash or khadora wor wh

a usually wh had cloh kow as gura

ad a wsd black rop-lk col, h agal.th drss cod or o aoals s much h

sam as hr hom coury. Howvr, ou

o rspc or h local culur, a somwha

continued >>


16/52


17/52www.executivesecretary.com F i F t e e n


As a rar nl spcalss h cours

o h Mddl eas ad islam as a rlgo.

H works wh boh h prva ad publc

scor o a umbr o avs ragg rom

asssg bussss s up h Arab ad

Muslm world as wll as dvrsy avs

h UK. Havg grow up Kuwa h

rurd o h rgo ar hs BA o ravl,

work ad sudy turky, Syra, Jorda,

egyp, Saud Araba, Ym, Malaysa

ad ira. Ar succssully complg aMA Mddl easr Suds a Lodos

prsgous SOAS Uvrsy h sablshd

Kwssal, ow o o h worlds

ladg rculural rag provdrs.

Vs www.kwintessential.co.uk or morormao o h Mddl eas ad ohr

busss culurs.

nl wll b wrg a rgular colum or

Executive Secretary.

nx ssu: Grmay

Bor ad rasd Blgum, elk holds

a Bachlor dgr Busss-Ord

traslag ad irprg rom

h Uvrsy Collg o Gh.

Sh sard hr carr 1999 as a

Prooradr a h Commucao

Dparm a KBC Group, o o

h op hr facal suos

Blgum. i 2004, sh was

promod o excuv Asssa

o h Sor Gral Maagr o GroupFac. Hr passo or h Arabc laguag

ad culur mad hr dcd 2008 o

mov o Duba whr sh bcam a Prsoal

Asssa o h excuv Charma o

Duba Group. elk also workd or a shor

whl or aohr local ViP bor sh jod

th Coca-Cola Compay whr sh assss

h Prsd or h Mddl-eas, Souhr

eurasa ad Dogada ta Busss U.

About the Authors


18/52

E V E N T S M A S T E R C L A S S

www.executivesecretary.comS i X t e e n

ConsiderationsLook a your hsorcal daa or h las

12 mohs or whch vr m ram s

mos dcav o your pars -how

may mgs do you hold h

sam vu?

How may do you hold a dr

vus all wh, say, a 30 ml radus

o ach ohr?

is hr a crcal raso why you us

dr vus ha ar all qu

clos oghr?

Wha s h araco o h vus

you alrady us?

Wh dd you las cosdr

alrav opos?

Do your xsg vus sll wh

your compay culur ad prol?

O avrag, do your dlgas ravl

o h vu by car or by ral?

Wha s your curr avrag

dlga ra or room hr cos?

Do you s a cap or coss or jus

pay whas dd ach m?

Wha xras, ay, do you currly

hav cludd h ras (.g.

projcors, a & co c.)?

Set Your Priorities

now youv lookd backwards, look orward.

is your spac dmad lkly o chag h

comg yar?

i so, how wll ac your rqurms

wll you d o d vus w locaos?

Add mor busss o xsg vus?

Wha ar your ma rqurms ( addo o

locao/room sz)? W-? Fr parkg?

Do you d o us h sam qualy o vu?

is hr a d (ad budg) o go up a r? Or

ca you go dow?Ca you cosolda busss o a smallr

umbr o vus ky locaos?

Do you us dr qualy rs dpdg

o v/yp o ads?

writer

AnthonyCoyle-Dowling

aho Col-Dol, Dco of sl fo Zb, h lodoo ho o h b o of o fo m o hol pc.

Wh youv b bookg mgs or

accommodao h sam vus or yars,

s asy o all o h rap o assumg ha

h ra your payg s h bs you could

g. Ad you d o book somwhr w,

s all oo asy o accp h ra your ord

parcularly m s shor. Bu goao

s a dry word. i ac, odays coomc

clma s ssal. G rgh ad you

wo jus g h spac ras dow, you could

also scur a hos o addd-valu opos ha

mak your budg go v urhr.

Do Your Homework

Bor you v hk o pckg up h pho

o spak o a vu o dscuss ras, ak h

m o do som -dph prparao so you

kow wha your spd ad usag pars

hav b o da. Smply dog hs ca

hrow up aras o wakss whr, prhaps

ovr h yars, youv all o h hab o

auomacally bookg cra vus whou

rally chckg o s hyr sll h

bs opo.

Buldg a ls o prrrd supplrs wh

pr-agrd ras, rms ad codos wll

sav you m ad moy, ad mak asr

o drv complac amog ohr bookrs

your orgasao.

noo,oo, oo


19/52

E V E N T S M A S T E R C L A S S

S e V e n t e e nwww.executivesecretary.com

Where to Find Savings and

Added Beneits

Wh complg your shorls o arg,

do org o cosdr vus you may hav

dsmssd h pas proprs ar bg

rovad/upgradd all h m, ad such

a compv scor hy ar all k o arac

w busss.

nw hols ad vus wll also hav spac o

ll as hy look o sablsh a cl bas.

Volum busss s a bgg, so you ca

cosolda busss o o vu or o a

small umbr o vus across ky aras, your

chacs o scurg br ras wll cras.

Rmmbr o chck all lms o hproposo. You may scur a br ra by

holdg 10 mgs a parcular vu

rahr ha holdg v ha vu, wo

aohr ad hr y aohr. Bu

balac h ra savgs achvd agas ay

addoal coss such as hgh ravl coss or

dlgas, parkg coss ( o r parkg o

s s avalabl) c.

i h sums add up, cosoldag your spd

ca rally pay dvdds, o las bcaus you

wll sablsh log-rm rlaoshps wh h

vu. thyll g o kow your rqurms

ad how your compay lks vs o ru, ad

ha prsoal ouch ca mak a bg drc.

Look o lvrag savgs by bookg

accommodao a h sam vu as h

corc. i you ca ak a block o rooms

as wll as mg spac, your chacs or a

doubl whammy o savgs wll b hgh.

Savgs ca also b achvd by scurg

addd-valu ms, so goa or hgs

such as r w-, r parkg ( o alrady

ord), dscoud or r rrshms.

Cacllao rms ca also b a usul sourc

o savgs, should your plas hav o chag,

so hk ahad ad look o scur good rms

hr o mms ay possbl cacllao

bll.

Wh accommodao, ry o g brakas or

dr ad brakas cludd h ra

ac, ood ad bvrags gral s aohr

srog goao ara.

Wh mgs ad corcs, AV ad ohr

qupm ca add cosdrably o h bll. So

look o goa r or dscoud supply.

Look a your oal v spd wh a vu

ad goa savgs basd o ha gur,

rahr ha dvdual savgs or room hr,

ood c.

Hol chas ar crasgly roducg

bs such as ra h rar packags.

ths could sav moy by provdg a

upgradd bdroom whou upgradd cos, or a

complmary mal.

The RFP

Whhr your alkg abou 20 mgs

a yar wo vus or wo hudrd vsa yar sprad across svral cs or cours,

h basc prms s h sam.

Gv h vus a clar br, dalg

rqucy ad umbrs o vs or lkly

accommodao rqurms, ad all ohr

ms such as parkg o s, w-, or

qupm. B as spcc as you ca abou

volum, ay paks o dmad c. Ask hm

o spcy how quckly hy load cl ras,

ay plas or rurbshm c. a h vu

whch could mpac o avalably/qualy o

spac h comg yar. i hy hav ol

bookg acls, ca your goad ras b

accssd hrough hm?

Oer and Counter-oer

Oc youv go o h vus wh your

br ad hy hav com back o wh hr

or, aalys h rsuls ad compar all h

supplrs you hav approachd. i you ca s

room or mprovm o supplr, r-

goa. tra hm arly your lookg

o sablsh a workg rlaoshp wh hm,

o jus slash hr prcs o h bo.

Look carully a h small pr, ad look or

hdd chargs such as la chckou s. Also

mak sur ha alhough your agrd ras wll

b loadd you wll also b ord bs ra

avalabl o h day, as ha could b lowr.

Dont Be Complacent

Oc you hav your programm ad prrrd

supplrs plac you ca rlax, rgh? Wrog.

Rgular moorg o your spd ad o

comparabl ras lswhr wll allow you o

dy urhr cos-savgs opporus ad

o mak sur ha your programm ad supplrs

ar dlvrg h goods ad ha your ow

bookrs ar bookg wh h prrrd vus ad

wh polcy.

Do hsa o r-goa you d mor

avourabl rms lswhr. Ad kp a y

o spcal ors ha your prrrd vus

ad hols may hav o hr ow wbss. i

hyr a br dal ha you currly hav, go

or hm!

Sr clar o coracs whch you o

o ra or a whol yar. A Zbra w ar

coually rvwg ad r-goag ras

or our cls. You may o hav h m o

do hs o a coual bass, bu do schdulrvws vry hr mohs or so.

Good luck!

Ahoy

Coyl-Dowlg

s Drcor o

Sals a Zbra

ad jos wh

ovr 15 yars

wh h

Busss travl

idusry.

Jog Zbra

Ocobr 2010 h s rsposbl or

dlvrg h UK ad iraoal Sals

Sragy, hs goal s o bcom h ladg

ev Maagm ad Vu Fdg

Agcy. Zbra hadl vryhg rom

vu dg o dlga maagm,

raoal ravl, logscs, plag,crav dsg, chcal produco ad

vdo produco.

thy ar abou o sp o a vry

mpora prod or Zbra wh w

ol producs bg roducd h

vry ar uur.

Vs h s a www.zibrant.co.uk

or coac Ahoy a

[email protected]

i h x ssu, Ahoy wll b

lookg a how o orgas glch-r

corpora vs. i you hav

ay ps plas comm

o h excuv Scrary

Lkdi group.

about the author


20/52www.executivesecretary.come i G H t e e n

The most connected PA on the planet - 12,500+ connections

on LinkedIn and counting.

Can we start with a little background inormation -

Where do you live? How long have you been a PA? What

motivates you? Inspires you?

i lv halway bw Drby ad nogham h eas

Mdlads, a small vllag calld Drayco. i movd hr

May 2006, havg sp h prvous 5 yars lvg ad workg

h Rpublc o irlad ad 13 yars bor ha exr.

i sard workg adm 1991 ar graduag rom

exr Uvrsy ad sard my rs PA-yp rol 1995. i

was acually ld Sor Scrary, bu cludd

a larg umbr o PA lms, workg or h

Dpuy Vc Chacllor o exr Uvrsy,

a h vry collg whr i had sudd.

My movaos: A h mom - workg

h mos xcg job o my l ad sll

wag mor.

My ispraos: i hav hr a h mom.

two o my bosss ovr h yars - Prossor

Mary Joh a h Uvrsy o exr ad

Davd Harrs a h nogham Uvrsy

Samworh Acadmy, my curr rol (Davd s h

Prcpal ad im hs PA - h Acadmy s a brad w

school or 11 o 19 yar olds nogham - www.nusa.org.

uk). Boh o hs hav b h mos rsg, xcg ad

sprg popl ha iv b orua ough o work or.

th hrd sprao s my rd Dbra Jarr, who works

as a psychohraps Drby - sh sprd m o urhr my

ow prossoal ad prsoal dvlopm by sarg a 4-yar

par-m MSc dgr cours igrav Psychohrapy ad

Cousllg las Ocobr, whch im vry much joyg.

Reading about you online, I have seen you described as a

PA, Regional Chair or Euma, website designer, lead singer

in a band, author, ellow at the IPA and Chair o the SSAT.

This is quite apart rom being the most connected PA on

the planet with over 12,500 contacts on LinkedIn. That

is a lot o achievement. Tell me, how do you describe

yoursel? And how do all o these combine to be

Angela Garry?

Your rgh - i am may dr hgs. i usd o hk ha

you could oly b o hg wh you grw up - bu h las

w yars iv bcom rsd so may ohr hgs, so my

prors hav chagd somwha, so ha i ca ry o mor

o my wk.

i wa o b abl o say ha i hav achvd a lo o my ams

- ha iv do h hgs iv always wad o. So, how do i

dscrb wha i do?

i lov my day-m job as a PA - i am a crdbly orua

poso, ha i work wh a am o rally commd

popl ad i kow ha my work s valud. is

h buss ad mos xcg rol iv had

20 yars.

i my spar m, i lov sgg - havg

b h sgr wo bads h las our

yars, iv ow go solo ad rlasd wo

sgls 2010 (dals a www.angelagarry.

co.uk).

i my las job, i dscovrd workg o h

r ad sard o cra h hug work

ha i hav ow - whch ld o m bg vd o

bcom h Rgoal Char or h eas Mdlads or h

europa Maagm Asssas orgasao - www.euma.org.

uk. im workg hard a ryg o buld up a localsd work

o PAs, kcksarg wh a rag ssso o Fbruary 19

nogham ad alrady hav bookgs h ppl or

Aprl ad Ju vs - oghr wh a group o rsd PAs

who wll b adg. im also a sl-cossd gk ad lov

workg o compurs - so i mad my ow wbs ad hav

go o o dsg som or hal a doz rds.

All o h hgs ha i do ar hgs ha i lov dog - hy

all wh dr aspcs o my prsoaly, my l ad

my makup.

My mos rc achvms ar bg accpd oo h

MSc programm - ad, wh h programm, passg my

rs wr assgm almos 20 yars sc graduag!

- ad bg judgd as jo 4h (Hghly Commdd) h

Sc-ed wspaprs Hadachrs PA o h Yar 2010 awards.

Los o achvms... Wha ca i say? im a mul-askr!!!

Profl

ANGELA GARRY

name

Agla Garry

roles

PA o Prcpal - nUSA,

eas Mdlads Rgoal Char

- eUMA UK,sgr/sogwrr,

& workr.


21/52

P R O F I L E - A N G E L A G A R R Y

n i n e t e e nwww.executivesecretary.com


22/52t W e n t Y www.exe cut iv e s e c r e tary . c om

>> Continued rom p18

Do you have a Mentor or a avourite Motivational Speaker

or Sel Help Guru? Is there anyone in particular that you

model yoursel on?

Hav you s h vdo o Rady Pauschs Las Lcur: Rally

Achvg Your Chldhood Drams? (i s o You tub a

http://www.youtube.com/watch?v=ji5_MqicxSo). i you hav

s , id dly rcommd ha you ak m o s dow

ad wach ! Rady Pausch was a lcurr a Carg Mllo

Uvrsy h US ad was vd o gv a lcur o h

prms o you had o gv o las lcur bor you dd,

wha would b? Rady had a ha po jus b dagosd

wh pacrac cacr - ad hs Las Lcur bcam a ral

r phomo. H usd h lcur o spr ad

mova hs llow sa ad suds - ad o lav a aasc

lgacy bhd or hs chldr. is a sprg lcur ad a

aasc way o spd 75 mus. O major hg Radysad, ha sayd wh m, was ayhg s possbl - ad h

sprao ad h prmsso o dram s hug.

What would be the two top pieces o personal or

networking advice that you would give to other PAs and

proessional administrators in 2011?

nwork - sop ryg o v or r-v h whl

your curr rol - do o b arad o call o your work or

asssac. Somo ls ou hr a PA rol has probably

alrady do h ask you ar srugglg wh ad could

probably ld you a had, whch would sav you m, rgy

ad moy.

i you do hav o, d a hobby - somhg ha you lov

dog. th gv yoursl m o do o. Do jus b

o hg your l - b mor.

What is the best advice you have ever been given?

i you wa o do somhg, do . Do wa ad pu o,

h d you ca do lk i dd.

My rd Susa Srma sad hs o m Fbruary 2005.

ths was h las m i saw hr - gh wks bor sh dd,

havg b dagosd wh cacr h prvous summr -

ad s sayd wh m vr sc. Sh old m how much sh

rgrd havg pu o hgs, hkg i ca aord hs

rgh ow or i do hav m rgh ow or ill do x

yar. th sh oud hr m crully cu shor.

So ow i wa o do somhg, i mak a ral or o do

- somms llg ohr popl ha im gog o do , whchh surs ha ill g do!

In your opinion, are networkers born or is it a skill that has to

be learnt?

Hmmmm, ca i g back o you o hs? im sll larg how o

work mysl!!

Ys, im cocd drcly o 12,500 popl o Lkdi -

bu im sll larg how o bs us h work ha iv

dvlopd ad im sll larg how o courag ohrs o

jo . is o somhg i was bor o, craly!

Apart rom your amazing proile on LinkedIn - are you a

natural Networker in other aspects o lie - ace-to-ace

meetings?

Would you blv ha i ca sg ro o 1 or 1,000 popl

bu i g rvous dog publc spakg? Mos popl would

say h xac oppos abou hmslvs ad would ar rahr

alk ha sg publc. im workg o hough - usg nLP

(uro-lgusc programmg) chqus augh o m by a

rd. i hk i blv workg oo much o nOt do

somhg abou my ar o publc spakg - so ys, im workg

o !

I may be wrong, but reading about you, I get the impression

that you have nothing to sell - that you Network or the

un o it? Is this really true? What is your agenda in

networking, both online and oline?

My agda? ejoym ad ascao!

i sard workg o Lkdi as par o my prvous job

ad joyd crag a work ad sg wha i could do o

mak grow. iv coud o buld o sc lavg ha

job wo ad a hal yars ago bcaus, lk my rs mos

hgs rlad o h r, im ascad o s whr

could lad o.

iv b usg h r sc 1995 ad im amazd a s

uss. For xampl: iv movd coury - wc - by applyg

ol or jobs irlad 2000 ad h back egladaga 2005. Also, havg m h auhor Hl Ha

1994 ad h crag a wbs abou hr ar hr dah

1997, iv b coacd by ovr 7,000 o hr as worldwd,

whch has ld o my rsarch work o wr a auobographcal

book abou hr.

P R O F I L E - A N G E L A G A R R Y


23/52


24/52www.executivesecretary.comt W e n t Y t W O

H U M A N R E S O U R C E S

i am cosaly surprsd wh popl i alk o

do o appar o kow wha Huma Rsourcs

(HR) s hr or. OK, i am basd. Havg

b HR all my workg l, i hk s

obvous, bu may popl, sms, do o!

A collagu rcly mod ha h had b

alkg o hs 17 yar-old so abou poal

carr opos - ad had b xplag wha

h ad hs w - boh HR prossoals - oly

o b m by a blak ac ad no hak you,

Dad.

Ad hr ar may who hav ohg posv

whasovr o say abou wha HR dos hos

popl Huma Rmas jus sm o (1)

g h way, (2) sop hgs happg or(3) do ohg a all! Ad hr ar so may o

hm wha o arh do hy do?

So what is HR or?

Popl mar o quo Jm Colls hs

book Good o Gra wha maks a good

compay a gra o rs who... h wha.

employg h rgh popl s crcal o

busss succss ad o tHe sourc o

compv advaag.

HR s a sourc o xprs o popl ssus

a busss; s hr o ormula polcy

ad pracc o popl ssus, o advs o h

popl aspcs o orgasaoal chag ad o

ak a popl prspcv dyg soluos

o addrss h challgs h busss acs.

th closr h rlaoshp ha HR has wh

h op ladrshp am h mor lkly ha

HR s raslag h busss goals ad valus

o praccal polcs ad acos ad h

commucag hm across h orgasao

so ha vryo udrsads wha h mpacs or hm.

HR dos hs by:

Dsgg a popl sragy o h

busss goals ad s ovrall drco.

Provdg a ramwork o polcs ad s

o procdurs rlad o h mploymo sa ad provdg h ools o do

hs cvly.

Commucag hs o maagrs

ad mploys.

Provdg gudac, suppor ad

advc o h cv mplmao

o h sragy, polcs, procdurs

ad ools.

ths s udrpd by mploym

lgslao amd a maagg popl

arly ad surg ha hr basc rghs

ar procd.

Mos o hs s commo ss ad may

maagrs ca ad do maag hr popl

cvly whou suppor rom HRxcp

wh hgs go wrog.

HR should b adp a kpg maagrs ad

h orgasao ou o mploym rbuals

(bu o a ay prc!).

i my xprc may orgasaos do

commuca h rol ad purpos o hr HR

uco cvly, probably bcaus has

volvd or b hr whou much

orhough. ths maks l dcul or HR

pracors bcaus vryo has hr ow

vw or modl o wha HR s hr or basd

o hr ow xprc or wha hyv hard

rom ohrs.

Mos o us accp ha w do kow much

abou ohr ucos, lk Fac ad Lgal.So w would rahr sk advc rom a xpr

sad o dg ourslvs ho war. Bu

vryo hks hy kow how o dal wh

popl. So claryg wha HR s hr or has

advaags

or vryo

h busss.

Frsly, hr s h

basc bu mpora

su - h ools o maag

ad pay popl - sarrs ad

lavrs, rcrum procsss, chags

ha mpac o pay ayo ca do ha ad

rquly do (alhough sadly, ar oo may

HR dparms spd mos o hr m ad

or o hs).

i small bussss, h CeOs PA or Oc

Maagr o aks o hs rol - whch

s maly admsrav or rasacoal -

prparg coracs o mploym or dalg

wh payroll mars. ths s h ry rou or

may popl makg HR hr carr. i largrorgasaos, rasacoal ssus do o d

o b h doma o h HR pracor ad

hs has ld o h mplmao o shard

srvcs may larg, complx orgasaos.

Popl h Hrof yo B

writer

HilaryJeanes


25/52www.executivesecretary.com

H U M A N R E S O U R C E S

t W e n t Y t H R e e

thr s o sa or HR o h board wh

HR has hr prmary ocus o h y gry.

ths dos o ma ha HR rasacos ar

o mpora hy ar. Ad payg popl

h corrc amou ach moh s wha ach

ad vry o o us should xpc. i hror

gos urcogsd ul hgs go wrog

i som

bussss,

HR rads h

l bw

mploy champo

ad sragc parr. i

hs suao, HR pracors

ca d hmslvs rcky suaoswhr boh h mploy ad h maagr

blv ha HR s supporg hm. ths ca

lad o suaos whr HR s scapgoad

ad hr pary s sasd wh h oucom.

ths s prhaps whr h labl Huma

Rmas orgad.

Som o h ky hgs ha a cv HR

uco dos:

Buld ad maag rlaoshps wh ky

sakholdrs h busss.

tra ad advs l maagrs o how o

g h bs rom hr popl ad rsolv

rcky popl ssus

Suppor h mplmao o chag

- boh corporaly o m sragc

rqurms ad a a am lvl.

Commuca wha HR dos

(ad dos) do.

Us HR mrcs o dy rds

ad aras or aco

Dvlop ladrshp ad

maagral capably

So orgasaos d o vs skllg up

maagrs o maag hr popl cvly

ar all s h maagrs prmary rol o

dlvr hr busss or srvc hrough h

am o popl ha work or hm; o hlp

hm dvlop a udrsadg o who dal cvly wh popl ssus (h

arlr h br!) ad mos mporaly

wh o call o HR or advc

ad suppor.

i mgh soud srag advc rom a

HR prossoal, bu kp your HR

srvc as small as possbl. Lk all

xprs, HR s o hr o do h job

or you, bu o suppor h orgasao

ad s maagrs o g h bs rom h

popl workg hr. All oo o w HRmak hs oo dcul ad complx, sad

o provdg smpl, usr-rdly hlp ad

suppor.

And the role o line managers?

i s h rol o maagrs o lad ad

maag hr popl o a day-o-day bass

. rcru, suppor, commuca, gv ad

sk dback, maag prormac. Parck

Lco, a xpr ladrshp, says hamaagg popl s o o h mos sgca

hgs w ca do a work. i ouchs vry

ara o a mploys l so s mpora o

do wll. H says ha maagrs ac lvs

mor ha hy wll vr kow. ths mas

ha maagrs d rag ad suppor o

udrsad h rsposbls o hr rol

rlao o gagg ad maagg hr

popl. Maagrs also d a soudg board

ad somms prossoal advc wh hy

cour suaos hy hav o dal wh

bor or xprc rarly, lk dscplaryssus, hadlg log-rm sckss absc

or rdudacy.

So who can employees turn to when

they need advice?

thr rs por o call s hr l

maagr. Ad may orgasaos,mploys hav h suppor o rad

uos or mploy rprsavs wh

hy ar lookg or advc, suppor

or rprsao.

i a arcl HR lssos rom h ho sa

basd o rvws wh som o h UKs

brghs HR ladrs (Popl Maagm

magaz March 2010), succssul HR

ladrs dmosra hs quals:

Hav prspcv ad sgh

iluc a a sor lvl

Hav a hgh-prormg HR am

Lad wh courag

Sk opporus o luc chag

byod hr ow orgasao

Ar couously larg

How dosyourHR am shap up?

about the author

Hlary Jas s Drcor o PurplL

Cosulg Lmd, a cosulacy whch

hlps orgasaos rals

h poal o hr popl.

www.PurpleLineConsulting.co.uk


26/52www.executivesecretary.comt W e n t Y F O U R

T H E F E E D B A C K F E A T U R E

Lisa Sargent - id ll h x graoo vr sop larg, kp up wh w

chology, b op mdd bcaus chag

s vabl ad rmmbr o spd qualy

m uwdg wh amly ad rds.

Kimberly A. Callahan - Prossoals d

o lar how o s boudars ad maag

hr m. Wom parcular d o b

popl-plasrs hus d hmslvs ryg

o b vryhg o vryo. is mpossbl.

nor ca you b cv ryg.

Kim Hill - Whl your poso

may b busss casual always look

prossoal. B carul o showg oo

much sk (spcally or you aood

lads) ad do o war oo much makup

(.., ovr h op als ylashs) or you

wll d you ar bg passd ovr sad

o promod.

Gala DeJong- Mak sur ha you hav balac

your l. L s o oly abou work, s

also abou amly, rds ad commuy.

Sanne den Hartog - Say hos o yoursl

ad vr gv o somhg you do

agr complly

Amparo Cambronero - Rspc, rspc

ad rspc. Oc w hav o o gh o b

cosdrd as a ma, jus oly aohr prso,

w wll b abl o say all huma bg hav h

sam rghs. thus, ducao s o paramoumporac. i s h ool w hav o l a

arr world.

Mary Miraglia - nvr lar o yp adgoa vryhg.

Cecilia Louie - nvr gv up!

Donna Gilliland - Sk o hlp ohrs rs.

Us your mooal llgc - opmsm,

producvy, sl-sm, movao,

mpahy or ohrs ad good prsoal

raco sklls.

Sadhna Panchoo- id courag wom o

dscovr hr poal ad do b arad o

ak o w challgs. Youd b amazd a

wha you ca accomplsh!

Nancy Forbes - A mor s a gra addo

o your ool k. -M has hlpd m grow

prossoally, i hav lard a lo rom hr -

ad o jus work rlad.

Michela Luoni - i hop ha my daughr wll

kow wha sh s worh. Oly wh sl-smca you ar h rspc o h boss ad ask

wha s rgh rms o salary, codos ad

mor dmadg acvs.

Stephanie Danesie - Kow h valu o hghr

ducao ad o your l rgardlss

o your ag or crcumsacs. thr ar so

may pahs o choos rom oc you hav a

collg dgr.

Kelly Hero - Mak your ow acal lo mar wha your maral saus. A good

acal l s your rgh ad your rdom.

th, wh uxpcd l crcumsacs

occur you ar rady o walk orward whou

h addd burd o acal srss. Also, laro ask or wha you wa. i am sll amazd

ha popl wll say ys so asly o m my

busss wh i ask or wha i wa (shakg

sd, o cours!). is a sad commary o

our socy, bu a hs po wom ar sll

arad o ask or wha hy wa. You go grls!

Linda Morton - Pursu l-log ducao

ad kp your sklls curr, v you ar

a say-a-hom Mom. My husbad coracd

cacr ad dd wh our mohs o

dagoss, so i w back o school a 50 ad

shd a B.S. Howvr, h i had o spd

o yar lvag my MS Oc sklls o

h advacd lvl. try o bcom h bs

a somhg so you bcom dspsabl.

D all h sps aks o bcom a

xpr a somhg ad mhodcally bg

o advac.

Susan Huynh - Rgsr or Lkdi arly.

i advsd my hgh school c o sar a

Lkdi accou bcaus hr volur works a par o hr rlva xprc hr carr

ad hr rsum.

Kathy Vernacchio - G a collg ducao

o mar wha. thr ar so may acal

opporus avalabl or popl wag a

ducao oday, do hk you cao aord

- alk o your hgh school cousllor ad

mak happ.

Julie Blankenship - Flp-lops wh sparklyhgs ar nOt drss sadals. Srously,

i would courag hm o b proud o

who hy ar ad hag o o wha maks

hm uqu.

iolwom D

w d o h dc old o p o o

h x o of o om?


27/52www.executivesecretary.com t W e n t Y F i V e

T H E F E E D B A C K F E A T U R E

Melissa Nourigat - thr s always aohr

day o gh h bal or chag. Alg your

sl wh auhc popl who wll back

you up wh h chps ar dow. no mar

wha, say ru o yoursl, your pah ad your

har. Maa your rpuao, s all you

hav a h d o h day ad your l, mak

cou!

Ceili Rian - thr ar o logr sa

dusrs rms o sabl job mploym.

Had ayo bohrd o voc ha opo

wh i was youg, i would hav pursud

a dram carr o o prdcd o or

say ad sably.

Leslie Harroun - Do b dscouragd

xcuvs s you as a hs grl Frday bu wh

lss bras. You hav o jus b good a whayou do ad d a compay whr your pu

s valud ad your par o h am sad o

jus h grl who aswrs h pho. i hk

hr ar sll a lo o old-school auds ou

hr, parcularly compas ha hav b

aroud or a log m, ha wom asssas

ca oly ll a vry lmd rol. Jus bcaus

your boss ss you ha way, dos ma

you ca corbu a magul way ad

dos, h you d o sar lookg or

work whr bg a asssa mas you ar

mor ha h grl who gs h co admaks cops.

Also, i hk s rally mpora o o ak

chauvsc auds prsoally. i you show

ha your ups, or g mooal, bad bosss

wll d o us ha as juscao or hr

auds oward wom ad wll oly mak

h suao wors. im o vry good a hs.

i d o go h rghous dgao rou,

bu i hk ha i could ll a yougr m

ayhg, would b ha akg h hgh

road iS rmag v-kld ad objcv.

Kathleen Kiltinen-Frischmann -

Rlaoshps ad commus mar boh

hr ad ral m. Alg yoursl wh

auhc ad posv popl. Volur.

thak ohrs o. Ld a had o aohr

wh you ar abl o. Lar who you ar

arly l ad surroud yoursl wh good

mors. Hav a posv aud abou l,

h gs you hav ad ayhg you do, do

h bs you ca.

Razia Wilson - Kp volvg - ra

ad r-ra o kp your sklls up-o-da.

Deb Sparks - O hg ha was drlld o

us back Scraral trag class 1975:

to mak yoursl sad ou your carr,

Always do a ll mor ha s xpcd o

you. is a gra moo ad holds ru l

suaos as wll.

Lisa Buck - Do o b arad o ry somhg

w or ar o alg. i you vr challg

yoursl, you wll saga ad vr lar

ayhg. i you do mak a msak, ow

up o ad vow o vr mak h sam

msak aga.

Christina Walters - Do l ayo ll you

ca bcaus you ar a wom. Say srog,

rm ad ollow your har. Do work oo

hard, bu work hard ough o g you o x

lvl. i you hk you kow vryhg, youprobably do. So lar rom hos aroud

you ad hos who ar mor xprcd.

Carol Quantock - Wv com ar h pas

hal-cury, bu o ar ough. Wom ar

sll o arg qual pay or qual work.

My advc s o kp workg oward pay

quy, always b yoursl ad kp larg

vryhg you ca.

Loretta Tocio - Blv yoursl ad b

proud o your accomplshms.

Mary Nortey - Aspr o mov o o h

hghs hrarchy your ld o occupao.

Plas do gv up o yoursl; h sky

should b your lm; hs wll ak you placs

you vr dramd o.

Traci Thompson - Lav your moos a h

door ad do gossp a work - ocus, srog

work hcs ad codaly ar mprav

or succss.

Claudia Patricia Baquero - Lar o b

vrsal ad b abl o mul-ask whl

o orgg job qualy, good aud

ad prossoalsm

Andrea Ziomek - Lar o masr h prclss

skll o bg rsourcul! th dspsabl

asssa quckly bcoms h go o prso or

h r oc. How do w achv hs? W

craly do kow vryhg bu w kow

how o g h ormao hrough rsarch,

workg ad by buldg rlaoshps!

Jaime A Ellis - Do vr ak or grad h

chocs you hav your l.

Jessica Marlin - i agr wh all o h abov

ad would oly add...b a ladr! Sp ou

o h radoal rol ad bcom a ru

busss parr o hos you suppor. G a

sa a h abl. Mak h compays goals

your goals... bcom a dspsabl par o

h procss.

Robin Henderson - Choos your carr pah

carully. Spd som m a poal rol

you hk you may wa o ak o, such

as par-m or durg braks rom school.

Ralz aks hard work, ddcao ad

prsvrac o kp you o your pah bu

ca b do. Rmmbr h job dus or

rsposbls ar jus as mpora as yourmaagrs prsoaly. i you d a poso

ha you joy bu drad gog vry

morg bcaus o your boss, h s o h

plac or you. Mov o o somhg ls.

Cynthia Segarra - Lar o war may has

ad wh hos sklls bcom cross ucoal

h workplac.

Terri Schulz - Cou your ducao, boh

acal ad carr-ws o hlp you rayour ow prsoal dy. Lv ad lov o

h ulls, bu mak sur ha you allow h

world o kow your mpr ad o o

ha somo ls porrays or you. Rmmbr

h words o Hl Rddy... i am woma -

har m roar!


28/52www.executivesecretary.comt W e n t Y S i X

P E R S O N A L D E V E L O P M E N T

From 2002 o 2009 i was workg as a PA o a succssul

raoal movaoal spakr ad a Masr Pracor

nLP, Bll Dochry MBe. i was whls workg wh

Bll ha my curosy or nLP sard m o a ascag

joury. i lard a lo rom Bll hrough hlpg hm pu hs

prsaos oghr, orgasg ad adg hs smarsad allowg hm o pracc o m! Ar Bll omad

m ad i wo h tms Crm DHL PA o h Yar Award,

boh Bll ad i wr askd o prs oghr as boss ad PA

a boh PA corcs abroad ad h UK. i hav rcly

b sudyg or my nLP Pracor Crca ar

succssully complg my dploma. i hav oud xrmly

sghul ad hlpul hlpg o buld rlaoshps, gv

prsaos, commuca cvly, mova mysl

ad ohrs, hk posvly ad cra acos ha mak

a drc.

th of no LcPomm (nLP)


29/52www.executivesecretary.com t W e n t Y S e V e n


Hr ar jus a w

o h nLP ools

ha you ca lar

rom ad us your

vryday l a hom ad

a work.

Rapport

Mach ad mrror your body laguag as wll as

your vrbal laguag wh your boss ad hos aroud you

o hlp buld succssul rlaoshps. is your boss a vsual prso who

may say hgs lk i s wha you ma or audory who says hgs

lk i har wha you ar sayg or kashc who says hgs lk

i l ha hs wll work? Subly us h sam laguag ad body

laguag ad buld rappor quckly ad asly.

Outcomes

Focus o h posv sps dd o achv your goals ad objcvs.

Wha s mpora o you? Wha wll you ad ohrs ga wh you

achv ? thy should b sad posvly, b clarly dd, ad

mak sur you hav h rsourcs you d. Us SMARteR goal

sg - Spcc, Masurabl, Agrd (wh boss), Ralsc, tmd,

evalua goals ad Rvs hm wh appropra. thk abou wha

wll happ wh you achv .

Flexibility

nLP sas wha your dog s workg h do drly.

Mody your bhavour hgs ar o gog h way you wa. Youca spd a lo lss rgy o chagg yoursl ha ryg o chag

somo ls. th bous s ha you wll d ha wh you chag

your bhavour - ohrs sar o chag hrs. i you always do wha

you always dd, youll

always g wha you

always go!

There is No

Failure, Only Feedback

evryo maks msaks ad somms

hav sbacks wha hy ar ryg o

achv. Popl d o rals ha all hy d o

do, s o ak h larg you hav ak rom h dback or

sback ad lar rom hos msaks o mov orward ad hlp you

o b v br a whavr s. Som popl prcv ha hy hav

ald ad bcom dshard wh ac s jus a larg curv

ad hs xprcs wll hlp you dvlop.

Your World

is Dierent From Mine!th Map s o h trrory - nLP achs ha you procss

ormao your ow ll world sd your ow had. A dr

prso xprcg h sam v or mg as you wll hav

rprd ad prcvd hgs drly rom you. W all ak

mllos o pcs o ormao o our bras a ay o m rom

wha s gog o h vrom w ar , o wha somo s

sayg ad how you rpr ad wha s gog o h backgroud

c, w lr hs pcs o ormao as w ak hm all ad

w hr dsor, grals or dl ormao ad w all do

drly rom ach ohr. Wh you udrsad ha ohr popl

hav a dr xprc rom you (a dr map o h world), you

should b lxbl ad ry o udrsad ad mpahs wh hr po

o vw ad your rappor wll b grar. Wh you hav h rappor,

you ca lar how o alk o hm, how o prs das ad how o

prsuad ad luc.

writer

SueFrance


30/52www.executivesecretary.comt W e n t Y e i G H t


about the author

Su Frac s a award wg PA, raoal rar, coach, qualfd nLP pracor adh UK naoal Charma or eUMA. www.euma.org

Sh s also h auhor o th Dfv Prsoal Asssa ad Scraral Hadbook, whch savalabl o buy o hr wbs www.suerance.com

Executive Secretary radrs ca clam a 20% dscou by rg h cod FAVOUR ( caps).

The Meaning o Communication

is in the Response You Get

W all hav o commuca ad how wll

w commuca s drcly lkd o how

succssul w ar. i s mprav ha a

asssa commucas wh hs/hr boss ad

aks 100% rsposbly or gg hrpo across. Whavr a PA says or a boss

says wll ac h way ach ohr rspod.

Msudrsadg commucao happs

a lo ad causs colc ad problms.

thror w hav o commuca vrbally

ad o-vrbally a way ha producs

h rsuls w ar lookg or ad look or

cogruc bw o vrbal ad vrbal

commucao. Popl wll rspod o wha

hy hk you ma, whch may b a accura

or accura rprao o your dd

mag. Chck o s hy msudrsoodo oly wha you sad bu wha you ma

as wll.

People Are Much More

Than Just Their Behaviour

Mar Luhr Kg oc sad im alkg

abou a yp o lov ha wll caus you o lov

h prso who dos h vl dd whl hag

h dd ha h prso dos. th po s

ha bhavg badly dos o mak somo a

bad prso. Sparag h bhavour rom h

prso s rally mpora. Popl ca bhav

badly wh hy do hav h r rsourcs

or ably o bhav drly ha sac.

i s possbl hy d hmslvs a suao

ha prvs hm rom bg h bs hy

ca b. Wh your boss s bhavg badly say

o yoursl Do ak prsoally!

The Mind and

Body Aect Each Other

Your md ad body rac ad muually

luc ach ohr. i s o possbl o

mak a chag o whou h ohr bg

acd. Wh w hk drly, our

bods chag. Wh w ac drly wchag our houghs ad lgs. thror

you wa o l cod - d ou wha

your coda sac s. For xampl, or m

i hav my had up, shouldr back, sad wh

srog plad lgs, brahg coms rom h

abdom ad my arms l srogly ad ar

slghly away rom my body wh palms acg

orwards. Wh i ak o h sac whch

s codc or m, my md wll blv

my body ad i wll l cod! try or

yoursl! Modllg succssul prormac

lads o xcllc

Shar kowldg wh ach ohr ad do

o rv h whl. i o prso ca do

somhg s possbl o modl ad ach

o ohrs. i hs way vryo ca lar o

g br rsuls hr ow way, you do o

bcom a clo o h modl - you lar rom

hm. Lar rom popl you admr hr

hrough job shadowg, akg o a mor or

coach or adg smars ad workshops.

Individuals Have All theResources They Need to

Achieve Their Desired Outcome

ths mas ha w all hav h capably

ad poal o grow ad dvlop. i may

b ha w hav o go xrally o g hlp

dvlopg ourslvs bu w ar capabl o

skg ou rsourcs o achv our goals.

Enabling and Limiting Belies

Our bls ca b posv ad ablg or

gav ad lmg. For succss your bls

should b ablg ad sayg o yoursl i

ca do ha; im good a; l m hav a go

ad bg dr s good c. Our bls

ar ormd ucoscously ad hav bormd hroughou our lvs ad som hav

com rom our xprcs, rom our pars,

ad our achrs c. As soo as you dy

h gav bls ha ar lmg, you ca

chag hm. For xampl you wa o go

o workg mgs bu you ar arad o

walk o a mg room ull o sragrs o

your ow, s probably bcaus your pars

old you Do alk o sragrs! wh

you wr a chld. ths hough h crps

ucoscously o your md wh you hk

abou adg a mg ull o sragrs.My p o you s o ll yoursl ha ow you

ar grow up ad o logr a chld s okay

o alk o sragrs, ac s good o alk

o sragrs, o work, shar kowldg ad

joy yourslvs.


31/52www.executivesecretary.com t W e n t Y n i n e

K E Y S K I L L S U P D A T E

Key Skills Updatewriter

HeatherBaker

Being Good at Taking Notes

You should hav your ow prpard sysm

or akg quck os ad should clud

a s o abbrvaos. Rmmbr you do

d o wr prc eglsh h mg.

Prpar your abbrvaos advac o

h mg. i you hav alrady go a

sysm, hk abou larg spdwrg

or shorhad. Mak sur you work ou how

you wll dra bw popl wh h

sam als bor you go o h mg.

Good Mastery o English

ths s vry mpora so ha popl caudrsad your mus ad o rlc a

good mag o you, your dparm ad

orgasao. th r s a xcll

sourc o ormao o grammar.

Good Vocabulary

Youll d a good gral vocabulary ad a

udrsadg o h chcal rms, jargo

ad abbrvaos ha may b usd h

mg. G yoursl ormd bor h

mg so youll udrsad whas bgsad; radg h prvous mus s jus o

way o do hs. Us a hsaurus o vary h

words you us.

Listening Skills

Always h rs skll ha popl hk o as

h mos dcul. Udrsadg h subjc

s o o h ma ways o mak l asr.

A Good Relationship

With the Chairperson

A vry mpora par o mu akg. A

charprso ad mu akr should always

hav m oghr o prpar or hr

mgs.

What to Record

A ss o wha you should ad should

rcord s a skll ha aks m o dvlop.

i hlps o udrsad your radrshp ad

h us o h mus ar hy hav b

wr. Mos mpora always clud ay

acos.

Summarising Skills

ths s ar h mg; you d o wr a

summary basd o h os you hav ak.

Mu akg s nOt dcao...do go

hrough h procss. For xampl:

th Charprso sad sh dd a volur

o g smas or h w urur h

oc. Sh askd h scrary o do hs.

th scrary sad sh would do hs. th

Charprso sad sh dd hs or h

x mg. th Scrary sad sh would

arrag hs.

ths would b br wr as:

th Scrary agrd o arrag smas

or h w urur o b dscussd a h

x mg.

Knowledge o How

to Use Reported Speech

You may occasoally hav o rpor wha

popl say mus ad, so, rpord

spch should b usd. Howvr, by usg

xcll summarsg sklls you ca avod

h h sad, sh sad scaros (s abov).

Word Processing Skills

A s o wll-prsd mus rlcs wll

o you. i you ar rgularly mug h sam

yp o mg h us a mpla. You ca

h us a lapop ad yp your os sragh

oo your mpla bu rmmbr you ar

o wrg your mus h mg, you

ar jus akg os.

Prooreading Skills

is mpora o chck your mus ar

hy hav b ypd. O p s o pr o

h mus ad chck hm aga; do jus

rly o radg rom h scr.

about the author

Hahr s h craor o h BakrWr sysm o spdwrg ad hr book o hs sysm as wll as hr book

Succssul Mu takg: Mg h Challg ar boh avalabl rom h Executive Secretary booksor a

www.executivesecretary.com Hahr had ovr 20 yars xprc as a scrary ad PA bor sg up Bakr thompsoAssocas Lmd 2000 www.bakerthompsonassoc.co.uk

th compay spcalss h rag ad dvlopm o PAs ad admsrav sa. Sh ravls aroud h

world workg wh larg ad small compas o abl hr oc sa ad PAs o work mor cvly.

As a xprcd scrary, i had akg os ad wrg mus

id rahr hav hrow mysl dowsars! Howvr, as i progrssd o

mor sor rols, i vually go h hag o ad hav, sc 2000,

b hlpg ohr PAs ad admsraors o rsolv hr cocrs.

Hr ar som hs o h sklls you d:

Minute taking


32/52www.executivesecretary.comt H i R t Y

T H E R I S K C O L U M N

thk back ovr h cours o your carr.

idy h ms you wr bold: chagg

jobs, movg o a w orgazao, org

o asss wh a projc, volurg o srv

o a comm or llg or somo whl

hy wr o lav.

Wha do hs ad smlar vs hav

commo? thy all volvd a lm

o rsk. Ad you look back, i am

sur you ca drcly rac som o h

advacm your carr o a las o o

hs vs.

noc ha i dd o sar by askg you you

ar a rsk akr. Mos popl would say o. i

s br o look a h acs ad dy rsks

you hav acually ak ha ask abou your

clao. th rsul wll b mor accura.Ls sar by dg rsk. Wha s hs

powrul bu dagrous cocp? A rsk s ay

aco wh a ucra oucom. irsg.

thas ? Sms qu smpl. now a rsk s

ay aco wh a ucra oucom, ha

mas you ak rsks all h m. exacly.

You jus probably do o hk o hos

rms.

Fucog a ay lvl, l alo as a

accomplshd busss prossoal, rqurs

akg rsks rgularly. Jus gg hrough

h day dos. thk abou all h acos

you hav ak oday ha had a ucra

oucom. Your commu o h oc would

b o ha appls o vryo who s a work

oday. You probably do hk o as a rsk

bcaus s a cssy. Bu sll s a rsk. i

rms o h possbly o xprcg jury

or harm, your commu o ad rom work

may acually b h rsks hg you do mos

days. Bu bcaus s cssary ordr or

you o prorm your job, you accp h rsk

ad do vry work day.

Rsk alls o hr cagors: chos,

opoal ad avodd.

Chos rsks ar h os you hav dcdd ar

rqurd ordr or you o uco ad as

a rsul you hav chos o ak hm. Your

commu o work s a chos rsk. You hav o

do you wa o work your oc.

Opoal rsks ar o rqurd ordr or

you o uco, bu you hav dcdd o akhm ayway. Gog o h har h

vg s a xampl. i volvs a lm

o rsk. i s o rqurd o you, bu you do

o h lss.

Avodd rsks ar as hy soud - a rsk you

ar currly avodg. A xampl may b a

rcraoal acvy such as salg or hkg.

Hr ar wo mpora pos. You rgularly

ak chos ad opoal rsks. Bcaus hy

ar gral o your l, you may o hk

o hm as bg rsks - y hy ar. th

scod po s ha rsks rgularly mov rom

o cagory o h x. Wh you ak o

a w rsposbly your poso, you ar

movg a rsk rom h avodd cagory o

h opoal cagory.

Why s hs mpora? Prossoal

prormac mprovm rqurs ha you

o ak som rsks, v crmal os.

Udrsadg your ru rsk clao s

a val par o hs procss. i s vry lkly

ha you ar a much mor accomplshd

rsk akr ha you gv yoursl crd or.

Cograulaos.

i uur dos o Executive Secretary,

w wll cou o dscuss h cocp o

llg rsk akg as a prormac

mprovm sragy. You wll b provdd

wh spcc acos you ca ak o xpad

your qualcaos ad prossoal rsum.

O o h hms wll b akg h ar ou

o h rsk-akg procss so you ca harss. W wll alk abou wha llg rsk-

akg s ad wha s. i h x colum

w wll dscuss how w ar codod o s

rsk as gav. i vry much hop ha you

dcd o jo m or h advur.

about the author

Books by Jm McCormck clud Busss Lssos rom hedg (McGraw-Hll), th Powr o Rsk, (Maxwll), ad thFrs-tm Maagr (Amacom). All hr o hs ls aravalabl a h Executive Secretary booksor www.executivesecretary.com.

Jm has a dgr grg ad a MBA, h s aormr corpora Ch Oprag Ofcr ad WorldRcord ad norh Pol skydvr. Mor ormao

s avalabl awww.TakeRisks.com

risk is Like Fire -yOuLL Be saFe But COLDwitHOut it

writer

JimMcCormick


33/52t H i R t Y O n ewww.executivesecretary.com

Managing Director of Pitman Training

Pitman Training is one o the most widely recognised

and respected training organisations in the world and in

the frst o their regular eatures in Executive Secretary,

we caught up with Claire Lister, Managing Director, toget the lowdown on her career and what she thinks the

uture or executive secretaries holds.

Lets start with a bit o background. Tell us how you got

to where you are today?

i jod Pma trag 1998, as Fac Drcor as par

o a maagm buyou am, ad bcam MD 2006. i was

k o jo h compay as i kw o h brad, ad h gra

rpuao had h dusry.

Bu i cam o whr i am alog qu a wdg pah, sarg

wh sudyg chmsry a uvrsy. i had h valu o

ducao slld m rom qu a youg ag by my amly

ad was orua ough o go o uvrsy.

Lk a lo o youg graduas oday, howvr, i cam ou o

uvrsy wh a dgr bu vry ll h orm o work-

xprc i was craly o job-rady, bu havg provd i

was capabl o gg a good dgr s valuabl h ys

o mployrs. W work wh may o our suds o provdvocaoal rag o mak hm job-rady ad a hgh

proporo o our suds g a job ar rag wh us.

i dcdd o do a ypg cours as a way o dvlop sklls

ha would add o my CV ad mak m mor o a aracv

prospc or poal mployrs. im 44, so hs s gog back

ovr 20 yars wh ypg ma bashg away o ypwrr

kys wh o room or rror dl, copy ad pas wr

a opo! i lard a valuabl skll o ha sood m

good sad or my x mov, ad im proud o say im sll a

vry good yps!

My ahr was a accoua, so i dcdd o ollow hs

oosps. Ulk hm i dcdd o bcom ully quald,

aga haks o havg h valu o ducao ad rag

drummd o m whls i was growg up.

What important lessons have you learned along the way?

iv lard ha ducao ad rag gvs you chocs

l ys, my dgr dd drcly corbu owards m

gg my rs poso as a accoua, bu dd ma i

kw ha i had h dscpl or sudy. trag, ad vdc

o rag, ar ssal as ar workplac sklls ad i kow

ha my ypg sklls hav hlpd m hroughou my carr.

You ca vr udrsma h powr o bg abl o yp

quckly ad corrcly!

What have you ound diicult or challenging

in your career?

is a clch ad o ha i wsh i dd hav o us, bu i

dly hk as a woma iv had o gh jus ha ll

b hardr ha my mal collagus o achv my plac a h

op abl. i dos mak m agry, jus sml, wh i hk

o h ms wh cls askd m o mak h co ad

drrd o my juor o ask a quso - rs assurd i pu

hm rgh quckly ough - bu cly ad usually wh a

laugh ad a jok!

i do blv ha m ad wom ar br or wors hworkplac jus dr. thos drcs ca ma w ca

b ovrlookd

Executive Secretary Issue 1 201103

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Transcript of Executive Secretary Issue 1 201103