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Call center Business Intelligence (BI)Presented by:Nahid Mohammad Ishtiaq

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Business Intelligence(BI) are the set of strategies, processes,applications,data, products, technologies and technical architectures which are used to support the collection, analysis, presentation and dissemination of business informationWhat is Business Intelligence (BI) ?

What is Business Intelligence (BI) ?Business Intelligence enables the business to make intelligent, fact-based decisions.

Aggregate Data

Database, Data Mart, Data Warehouse, ETL Tools, Integration ToolsPresent DataEnrichDataInform a DecisionReporting Tools, Dashboards, Static Reports, Other Reporting, Add Context to Create Information, Descriptive Statistics, Benchmarks, Variance to Plan.Decisions are Fact-based and Data-driven.

The BI goal

Data a collection of raw value elements or facts used for calculating, reasoning, or measuring.Information the result of collecting and organizing data in a way that establishes relationship between data items, which thereby provides context and meaningKnowledge the concept of understanding information based on recognized patterns in a way that provides insight to information.Data / information / knowledgeDataInfo

Knowledge

IncreasingValue

BI Today vs TomorrowBI today is like reading the newspaperThat means, BI reporting tool on top of a data warehouse that loads nightly and produces historical reporting.

BI tomorrow will focus more on real-time events and predicting tomorrows headlines.

Recommendation for BI Dashboard

What actually BI do?

What actually BI do?Find revenue leakage and take necessary action accordingly.

Create reporting databases to capture all information.

Optimize maximum staff align with meet SLA.

Make recommendations for ongoing staff productivity by data.

Watch patterns and trends in voice / non-voice traffic and make suggestions for changes in resources.

Collaborate on planning and implementing new initiatives which can help to improve organization performance.

Gifts For Future-

Gift 1Gift 2Gift 3Gift 4Express Confidence Positive confidence preserve enthusiasm and good relationships.Interdependence-like of sportsteams, everyone has their position to play, and success happens when all of the players are playing their roles effectively.Rules & Regulation Ensure that you are absolutely loyal under all conditions of company in terms of process and confidentialityPrepare yourself for the next level of Leadership

Keywords:phases, 4 phases, four phases, circles

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Conclusion

I hope every individuals performance increase continuously in terms of service and quality.

Thank you