Excellence In Operations Emmanuel Desse
20
description
Let’s bring Excellence in your Operations
Transcript of Excellence In Operations Emmanuel Desse
CONTENTS
o Your Needso Profileo Key strengthso Expertise overviewo Expertise in strategyo Expertise in managemento Expertise in operationso Expertise in IT toolso Expertise in standardso Expertise in customer satisfactiono Worked at / Worked witho Customerso Added valueo Services offered 2
DO YOU NEED TO : Improve your operations? Define and implement new activities? Improve your performance and profitability? Improve the processes and methodologies? Transfer activities or plants? Define and implement the most effective repair activity? Manage vendors? Enhance image through customer interaction? Increase Customer satisfaction? Define et negotiate contract? Conduct or Answer to RFQ?
3
PROFILE 14 years experience in Operations Expertise in customer environment Global scope: EMEA, APAC, AMERICA Electronics and IT Master’s in Engineering Business English language
4
KEY STRENGTHS Define and set-up new activities and departments Find ways to reduce the costs Work in entrepreneurial environment in market leaders Work on target with full autonomy Work in high pressure environment Target and results focus Out of the box thinking Pragmatic and analytic skills Worldwide approach Customer satisfaction
5
EXPERTISE OVERVIEW 1/2
6
EXPERTISE OVERVIEW 2/2
7
EXPERTISE IN STRATEGY Define European strategy and tactical targets Define worldwide guidelines Oversee manufacturing activities (2,000 FTE) Manage repair activities (500 FTE) Set-up new departments on several continents Set-up new plants in eastern Europe Build and manage multi-million Euros P&L
Outcome : Technology and know-how transfer Cost reduction (up to 30%)
8
EXPERTISE IN MANAGEMENT Define and set up new departments Rebuild Team Motivate team Build and Manage multinational team
Outcome : Improve team efficiency Team extension Team downsize Cost reduction
9
EXPERTISE IN OPERATIONS 1/3 Manufacturing:
Coordinate worldwide manufacturing Drive new plant ramp up Drive old plant ramp down Improve manufacturing processes Improve worldwide processes
OutCome : Yield improvement (85% => 98%) Output improvement (200u => 3,000u per week) Cost reduction (minus 20%)
10
EXPERTISE IN OPERATIONS 2/3 Repair:
Implement worldwide repair activity Negotiate contract => RFQ, SLA and KPI Outsource activities Drive new partners ramp up Drive disengagement of non competitive partners Develop industrial repair activity Manage call centre
Outcome : TAT improvement (4 weeks => 7 days) Yield improvement (75% => 95%) Repair TAT improvement (2.2 days) 11
EXPERTISE IN OPERATIONS 3/3 Logistics / Stock:
Optimize logistics Optimize material management Improve stock management
Outcome : Logistics cost improvement (minus 18%) Stock optimisation (assets minus 40%) Backorders eradication Backlogs eradication Right stock at the right time
12
EXPERTISE IN IT TOOLS Set up Information Management Define new ERP tool Implement SAP Define and build IT tools for operations
Outcome : Reporting improvement Reliable tools available Cost tracking Secure and strengthen the activity
13
EXPERTISE IN STANDARDS WEEE ISO 9002 EFQM
Outcome : WEEE compliance implementation ISO 9002 certification Excellence in EFQM (European Foundation for Quality
Management)
14
EXPERTISE IN CUSTOMER SATISFACTION Answer to RFQ Define new processes Define and Negotiate contract
Outcome : Improve customer satisfaction Turn around and retain dissatisfied customers New business opportunities (Sales Increase) Win / Win approach
15
WORKED AT WORKED WITH
16
S.B.E.Société Boulonnaise d'Electronique
CUSTOMERS
ConsumeConsumerr
17
Network Operators
TelecomSpecialists
Electronics Retailers
Retailers
ADDED VALUE
18
SERVICES OFFERED 1/2 Improve multi-faceted/worldwide operations Build longevity and growth in Europe Improve company performance Enhance image through customer interaction Increase Customer satisfaction Turn around and retain dissatisfied customers Reduce Cost and Improve profitability Improve quality, processes and methodologies
19
SERVICES OFFERED 2/2 Define and implement the most effective repair activity Manage 3rd parties Manage vendors Establish and start-up new vendors Ramp down and disengagement of non-competitive vendors Clean up activity before customer audit Define et negotiate contract Answer to RFQ
20
