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Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati...
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Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati University of Warsaw
is biggest university in Poland – 65.000 students
is one of two best universities in Poland
it is situated in the Center of the Capital of Poland
it is state institution number of students
increased in the last 15 years 3 times
Mediation Center (2006) Trainings for students, academic and
administrative emloyees since 2006 Promotion of ADR : e.g.International
Mediation Day UW, Conference on Academic Disputes
Creation of the Ombuds Office (2011)
Confidentiality Independence Neutrality Impartiality Informality
Promotes of the high standards in ADR Helps in conflict resolution Supports individuals & institutions in
solving problems connected to activities of the University
Identify sources of conflicts at the University
Informs & recommends to the President necessary improvements of the system
Where to start ? Overcoming the mental barriers of
approach to conflicts (administration) Choosing an appropriate model of
ombudsperson Selection of types of cases Time and resources limitation Overcoming formal and administrative
barriers