CHANGING BUSINESS MODELS

NEW BUSINESS MODEL PATTERNS

MULTI SIDED PLATFORMS

THE FREE BUSINESS MODEL

PRODUCT AS A SERVICE

THE LONG TAIL

BUSINESS MODEL CANVASAlexander Osterwalder & Yves Pigneur

THE CORE BUSINESS PROCESS OF A CONTEMPORARY ELECTRICAL SERVICES CONTRACTOR

SEARCHES AND EXPLORES EXCLUSIVELY DIGITAL

EXPECTS ALL RELEVANT INFO DIGITALLY AND STANDARD PRICING

VALUES THE FINANCIAL AND LOGISTICAL SERVICE OF HIS WHOLESALER

WANTS TO ORDER DIRECTLY IF THE EXISTING CHANNELS CAN’T DELIVER IN TIME

COMPARES PRICES ACROSS ALL CHANNELS

SHARES HIS PRODUCT AND SERVICE EXPERIENCES IN THE COMMUNITIES HE FREQUENTS

BUSINESS MODEL CANVASAlexander Osterwalder & Yves Pigneur

DISCOVERNEED

RESEARCH

RECEIVEOFFER

TRACKORDER

SHOP &BUY

RECEIVEPACKAGE

MISSINGITEM

POSTREVIEW

SETUPPHONE

BILLINGISSUE

MAKEPAYMENT

PHONEDAMAGE

TERMINATESERVICE

JOINGROUPS

NETWORKISSUE

CHANGEADDRESS

RESTARTSERVICE

RECEIVEOFFER

REFERFRIENDS

WEB

PRINT

DIGITAL ADS

WORD OFMOUTH

SOCIAL

TV

RETAILSTORE

WEBSHOP

REVIEWS

SEARCHKW/ADS

CONTACTCENTER

WEBSHOP

EMAIL

SOCIAL

RETAILSTORE

WEBSHOP

CONTACTCENTER

CONTACTCENTER

RETAILSTORE

CONTACTCENTER

CONTACTCENTERSOCIAL

WORD OFMOUTH

SOCIAL

EMAIL

SUPPORTPORTAL

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SUPPORTPORTAL

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BRANDEDCOMMUNITY

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14

Outside In Customer Experience