18 May 2011

Shared Technology Platforms

1

Dharmarajan Krishnan

National e-Governance Division

Department of Information Technology

Government of India

18 May 2011

India e-gov Context - Why Shared Platforms?

• Federal Govt – multiple standalone e-gov

projects at National + Provincial + Local Govt

– spawning of infrastructure and other project

components at all levels

– “reinventing the wheel”, little re-use

• Long ICT procurement process

– management of technology acquisition, maintenance

and replacement at individual project level

– attention shifts from re-engg and change management

• Significant unutilized resources because

– tendency to over-provision for the future

– software development and rollout takes time while

hardware goes obsolete

18 May 2011

Objectives of Shared Technology Platform

• Shared resource of reusable software artifacts

covering common processes across govt.

• Expeditious procurement and implementation

• Pool IT resources – available on demand

• Adherence to standards for inter-operability

• Migrating from a capex to an opex model

• Adoption of re-engineered systems and best

practices

• Innovation at the edge

18 May 2011

Constituent Elements of Platform

• Infrastructure

– Computing, Storage, Network & Gateways (National

and Provincial level)

• Availability of Software development environment

• Identified common processes

– Sanctions, e-office, e-procurement, HR & Payroll

– Payment gateway

– Linkage with Unique Citizen and Business Identifier

– Mobile Service Delivery Gateway

• Call Centre / Help Desk

4

18 May 2011

Platform-based services offered by Information

Utilities

• Infrastructure as a Service (IaaS)

Processing power, storage, networks

• Platform as a Service (PaaS)

Facility to develop / deploy applications

• Solution Development as a Service (SDAAS)

Resources for Solution development & deployment

• Software / Solution as a Service (SaaS)

Ready Applications running on the Platform

• Process Management as a Service (PMaaS)

Outsource routine business processes

5

6

Shared e-Infrastructure

Data Centre + Computing +

Storage

Service Delivery Gateway (SSDG)

Portal

Infrastructure as a Service

(IaaS)

Platform as a Service (PaaS)

Software Development as a

Service (SDaaS)

Software as a Service (SaaS)

Service Offerings

Platform-based

Services

Governance

mechanisms

to ensure

adoption

…………………………….

Utility proactively approaches Depts with

service options--Depts to pick suitable offering

Information Utilities offering Platform-based

services

Service Level

Agreements

driving

efficiency &

availability

PAN

UID

GIS

Mobile

Gateway

19 Oct 2010

SMEs/niche players in solution implementation

• Depts can involve SMEs/niche players/domain

specialists in implementation

– May have larger stake in project success

– Necessary experience in specific domains in smaller

towns

– Ordinarily, may find entry barriers stringent

• Examples of such engagements could be at the

level of implementation in local bodies --

Municipalities and Village level institutions

7

18 May 2011

Evolution of Platforms

• Leverage existing service providers

• Leverage existing e-infrastructure components–

Data Centres, Servers, Storage

– Move from virtualisation to a full – fledged private

cloud controlled by Govt

• IT Depts to proactively offer Platform services to

other Ministries / Depts

– Establishment of “National Information Utilities”

• Shared ownership between public and private sector

• Combine private sector flexibility with Govt control

• Entities working on sustainable models within the

Govt’s trusted space

8

18 May 2011

Thanks

krishna@negp.gov.in

krishdharma@gmail.com

9

State Data Centre

State Portal

Govt. Departments at various levels

SHQ

Collector’s

Office

Tehsil / Taluks

Registration

Transport

Revenue

Municipalities

State

Districts

Blocks

Taluks

CSC

CSC

CSC SSDG

SWAN

Internet

e-Forms

UID Payment Gateway

Call Centre

..

State e-Infrastructure

19 Oct 2010

Process Management as a Service (PMaaS)

• Provides user Dept the ability to outsource

routine business processes and have them

executed by the Information Utility

in accordance with SLAs

• Processes may involve

– capture of routine / periodic data from citizens /

businesses

– supporting queries on status of requests / applications

/ returns

– implementation of standard workflows for decision-

making by the Dept

11

19 Oct 2010

Government IT Organisational Evolution

12 Source : Gartner