Lex Mundi

highqsolutions.com

The Evolving Role of Knowledge Management’s Impact on the bottom Line: KM as a Tool for Business Development

Introduction

Ben Wightwick

Head of Consulting, HighQ

‣ Background in legal, technology and social

‣ HighQ is a leading provider of secure

enterprise collaboration and publishing

platforms to the legal, banking and

government sectors.

Photo by Ben Wightwick

HighQ

Global client base

‣ Offices in UK, Europe, US, Australia, India

‣ 70+ deployments worldwide

‣ Legal, financial, government sectors

‣ 17 of the top 20 UK law firms

Secure cloud-based solutions

‣ HighQ CollaborateUnique combination of secure document exchange and

enterprise social collaboration tools

‣ HighQ PublisherIntegrated marketing and publishing platform for

professional services organisations

‣ HighQ DataroomHigh performance ad-hoc data room service for legal,

financial, life sciences and other sectors

HighQ

highqsolutions.com

Some of our clients

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Vision

To provide an integrated tool set to

enable the conversion of expertise

and knowledge in to services and

products to improve client

engagement and internal sharing.

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“

”

The market has changed

Photo by Mike Kirtley

Profitability

‣ Rates

‣ Realisation

‣ Utilisation

‣ Leverage

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Opportunity knocks

Align your LKM efforts with your

firms pain points to add value.

Photo by Yvesen

What can you do?

‣ Educate

‣ Expose

‣ Manage

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Key trends

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‣ The changing client

‣ Cloud computing

‣ Social

Clients

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A client is a recipient of goods or

services in return for monetary

or other valuable considerations.“

”Wikipedia

Get to know your client

Photo by Marta Mela

Client Expectations

‣ More for less

‣ More control

‣ Transparency

‣ Reduce information & inbox overload

‣ Better UX

Photo by Ben Wightwick

Context

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Premium

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‣ Quality

‣ Quantity

‣ Price

‣ User experience

‣ Accessibility

Client control

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‣ Spamming clients is not cool

‣ Self service model

‣ Alert and site preferences

Consumerisation

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Today's highly mobile, social cloud

has set everyone's expectations

for how easy, powerful, and

simple IT can be. The genie will

never be put back into the bottle.

“

”Dion Hinchcliffe

Focusing on the client

Photo by Ben Wightwick

‣ Fosters engagement

‣ Builds trust

‣ Longer and stronger relationships

‣ Increase your competitive advantage

Cloud computing

Photo by The Planet

The use of computing resources

that are delivered as a service

over a network… and entrusts

remote services with a user's

data, software and computation.

“

”Wikipedia

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Cloud computing

Photo by The Planet

‣ Reduce costs & time to market

‣ Increase flexibility and scalability

‣ Glue for consumer web services

‣ Enables mobility and connectivity

Popular misconception

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The cloud is less secure than

an in-house solution hosted

in my own data centre.“”

Photo by Steven Shorrock

Public vs private cloud

‣ Don’t have to use consumer cloud

‣ Specialist private cloud providers

‣ Focused on the enterprise

‣ High-grade security & control

‣ Independently audited and tested

Social

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If what you are doing in IT or KM

doesn't have social in it then stop and

start again. It’s as simple as that.“

”Pete Williams, Deloitte

What “social” really means

Photo by Hans Põldoja

‣ Emphasising people and connections

‣ Create and share in the same system

‣ Convert work product into knowledge

‣ Gain a corporate peripheral vision

Accelerating adoption of social tools

‣ Increase workforce productivity

‣ Collaboration with colleagues & clients

‣ Project, matter & task management

‣ Share knowledge and best practice

‣ Break-down knowledge and data silos

‣ Reduce information & inbox overload

‣ Blur lines between intranet & extranet

Image by Gregory Williams

Other trends

Photo by Kevin Dooley

‣ UX

‣ Consumerisation

‣ Gamification

‣ Mobile / responsive design

‣ Shadow IT

Focus on the user experience

Image by Kevin Dooleyhighqsolutions.com

User experience

Photo by Phillip Klinger

User experience (UX) is not just

design. It’s the key to relevance,

innovation and growth.“

”Jesse James Garret

Combine consumer with enterprise

Image by Kevin Dooley

‣ Take best ideas from consumer tools

‣ Put them into the enterprise

‣ Add high-grade security and control

‣ The best of consumer and enterprise

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Gamification (lite)

‣ Connect

‣ Contribute

‣ Cultivate

Photo by Ben Cardy

Mobile

Photo by Robert Scoble

‣ Computers in our pockets

‣ We’re constantly connected

‣ We can communicate instantly

‣ The internet is at our finger tips

‣ Influences our habits & decisions

‣ Changes the way we live & work

Responsive web design

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‣ Web site that adapts to device

‣ Provides an optimal experience

on desktop, tablet and mobile

‣ Can reduce need for native apps

‣ Builds on “mobile first” strategy

Responsive web design

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Shadow IT

‣ Unsanctioned software

‣ Outside of IT's control

‣ An alternative IT underworld

‣ In the cloud or under a desk

‣ Bypass red tape & purchasing

‣ Security and compliance issues

Photo by Johan.V

“Freemium” tools cause headaches

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‣ Sign-up and use is free

‣ Premium services chargeable

‣ CIOs don’t control or like them

‣ Often blocked at the firewall

‣ Proves demand for better tools

Summary

Photo by Ben Wightwick

‣ KM is morphing

‣ Delivery methods are changing

‣ Value proposition is changing

‣ KM can make a difference

Questions

info@highqsolutions.com@BenWightwick

http://www.slideshare.net/benwightwick

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