Everyone. Everywhere.Publishes - A Social Future
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13-Sep-2014 -
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Transcript of Everyone. Everywhere.Publishes - A Social Future
Everything
Everyone
Everywhere
Connected
A Social Future….Jamie PowisPaul Taylor
The Social Workplace
Engaging with the Always On
The Rise of The Mobile Customer
2011 was the year that 20th Century Customer Service began to disappear
We are the problem
The Last Office in the UK to allow Social Media in The Workplace
Leadership is Everything
Fragmented Communication
A Culture of No Fear
More Play Less Work
I wonder if he knows I text
my boyfriend 40 times a
day…
The Blues are playing tonight… wonder if
there are any tickets still available on their
website….
I start work in 12 months time
New Jobs. New Structures
Community Manager
Content Advisor Geo Locate Operative
Experimental Therapist Gesture Adaptor
Gamification Assistant
Ethical HackerDigital Architect
Relationship Connection AdvisorLocaPreuneur
Visual Executive Officer (VEO) Avatar Design Security Consultant
Digital Receptionist
•Youth Media Charity
•Works with young people 14-24 years old
•Engages and Empowers
•Communication
KIC
FACEBOOK42%
TWITTER30%
TELEPHONE11%
EMAIL17%
COMMUNICATION AT KIC
CASE STUDY: UNIVERSITY OF WOLVERHAMPTON AND KIC
319 Tweets in support of KIC
4 Tweets in support of Wolverhampton University
Augmented Reality
Near Field Communications
CONNECTED 24/7
It will never happen
It already has
M powered homes
M powered customers
“Social Media is part of me – Literally”
Touch - Move - Feel - Type
Your Next Doctor
How will we cope with customers that can find things out faster than us?
Everyone Everywhere Publishes
PAUL TAYLOR @PaulBromford
JAMIE POWIS @Jamoo1987