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EVAPORATING THE CLOUD

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Managing Complexity

• TOC provi e! a !et o" #oli!ti$ pro$e!!e! an r%le! t#at !impli&e! t#e$omplexity o" improving an managing $omplex organi'ation!t#ro%g# "o$%!ing on t#e "e( $on!training point! an e!ta)li!#ing t#ene$e!!ary an !%*$ient $on ition! to a$#ieve $ontin%o%!

improvement in t#e per"orman$e o" t#e !y!tem a! a (#ole• A$$or ing to TOC+ a $omplex !y!tem ,$#ara$teri'e )y a #ig# n%m)er

o" relation!#ip!- #a! only a "e( !igni&$ant element! t#at $an a.e$tt#e (#ole !y!tem/ Gol ratt ,0112- $all! t#i! 3in#erent !impli$ity4

• Gol ratt intro %$e 3T#in5ing Pro$e!!4 in #i! )oo5 3It6! not L%$54+(#i$# i! )a!i$ally a !%ite o" tool! t#at ena)le people to evelop%ni7%e !ol%tion! to $omplex pro)lem! in or er to a$#ieve $ontin%o%!improvement

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T#e Pro$e!! o" C#ange

• T#e T#in5ing Pro$e!!e! emerge a! TOC pra$titioner! (or5e(it# organi'ation! t#at nee e to i enti"y t#eir $ore$on!traint! an #o( to manage or elevate t#em8 T#eynee e t#e an!(er! to t#ree 7%e!tion!9

• :#at to C#ange;•

:#at to C#ange to;• Ho( to Ca%!e t#e C#ange;

• What to Change: C%rrent Reality Tree• Current Reality Tree 9 A (ay o" analy'ing many !y!tem

or organi'ational pro)lem! at on$e8

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Un e!ira)le E.e$t!

• To i enti"y t#e $on!traint+ p#y!i$al evi en$e ,!%$# a!inventory- mig#t al(ay! not )e pre!ent

• Loo5 "or negative event!9=re7%ently !#ipping or er! lateEx$e!!ive amo%nt! o" inventory

Lea time! t#at are in$rea!ingPoor #%man relation! (it#in t#e organi'ation

Gol ratt $all! t#e!e Un e!ira)le E.e$t!+ or UDE!8 T#e$#allenge i! to map o%t t#e interrelate (e) o" $a%!e t#atlin5! t#e %n e!ira)le e.e$t! toget#er8 On$e $omplete +

one i! generally a)le to i enti"y a 3$ore pro)lem4 at t#e)ottom o" t#e map

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O)>e$tive! o" CRT

Provi e t#e )a!i! "or %n er!tan ing $omplex !y!tem!I enti"y %n e!ira)le e.e$t! ,UDE!- ex#i)ite )y a !y!tem?Relate UDE! t#ro%g# a logi$al $#ain o" $a%!e an e.e$t toroot $a%!e!I enti"y+ (#ere po!!i)le+ a $ore pro)lem t#at event%allypro %$e! @1 or more o" t#e !y!tem6! UDE!Determine at (#at point! t#e root $a%!e! an Bor $orepro)lem lie )eyon one ! !pan o" $ontrol or !p#ere o"in %en$eI!olate t#o!e "e( $a%!ative "a$tor! ,$on!traint!- t#at m%!t )ea re!!e in or er to reali!e t#e maxim%m improvement o"t#e !y!temI enti"y t#e one !imple!t $#ange to ma5e t#at (ill #ave t#egreate!t po!itive impa$t on t#e !y!tem

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CRT Pro$e!!

8 T#e ma>or !tep! to )%il ing t#e C%rrent Reality Tree are908 Determine t#e !$opeF8 I enti"y t#e Un e!ira)le E.e$t! ,UDE!-28 A!5 (#y t#e e.e$t #appen! &n t#e %n erlying $a%!e8 Treat t#e $a%!e a! an e.e$t an try to &n it! $a%!e8 Jeep on a!5ing 3(#y4 to ig eeper root $a%!e!@8 T#ere may)e m%ltiple $a%!e! "or an e.e$t $on!oli ate t#e

$ommon $a%!e!K8 I enti"y t#e $ore $a%!e!

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A current reality tree for VF Corporation

Current Reality Tree

• VF Corporation:Global apparelgiant

• Grey shaded areas:undesirable efects

• Bold borders: rootcauses

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Gol ratt6! T#in5ingPro$e!!e!

What tochange?

What tochange it

into?

How tocause thechange?

Current Reality Tree• root cause analysis

!aporating Cloud• con"ict resolution

Future Reality Tree• solution testing

#egati!e Branch• negati!e side$efect abate%ent

&rere'uisite Tree• reaching an a%bitious target

Transition Tree• (ail$sa(e action planning

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Gol ratt6! T#in5ingPro$e!!e!

What tochange?

What tochange it

into?

How tocause thechange?

Current Reality Tree• root cause analysis

!aporating Cloud• con"ict resolution

Future Reality Tree• solution testing

#egati!e Branch• negati!e side$efect abate%ent

&rere'uisite Tree• reaching an a%bitious target

Transition Tree• (ail$sa(e action planning

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Evaporating Clo% :#at to$#ange it into;

)denti(y the corecon"ict

*e!elop abrea+through idea,re(erred to as an-in.ection-/ that willresol!e the con"ict

This is acco%plishedusing a tool +nown asthe - !aporatingCloud-

The !aporating Cloudis so na%ed in honoro( Richard Bach0 )nBach1s 2344 boo+)llusions5 the %aincharacters re%o!estor% clouds (ro% thes+y by thin+ing the%away0The !aporating Cloud

tool is intended tosi%ilarly -!apouri6e-di7cult proble%s byresol!ing anunderlying con"ict0

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Con i$t Type!)nter$

organi6ational

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nal

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)ntra$personal

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tyle!BMo el!

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Evaporate t#e Clo% Met#o ology "or a (in (in !ol%tion

I enti"y ani!play all

element! o"$on i$t

I enti"y%n erlying

a!!%mption! t#at$a%!e $on i$t

Develop !ol%tion!t#at invali atea!!%mption!

Negotiating on intere!t!

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tep Vi!%ali!e t#e$lo%

OPPO INGACTIONB:ANT

ACTION B:ANT 9I "eel pre!!%re to

o a$tion to!olve t#epro)lem

NEEDBRE UIREMENT

NEEDBRE UIREMENT t#at i!!ati!&e )y

a$tion

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E l 3 G l Q %

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Example 3:e Google Qo%