Europe Online Payment Methods 2013_Second Half 2013_Standard_by yStats

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EUROPE ONLINE PAYMENT METHODS 2013 -

SECOND HALF 2013Publication Date: December 2013

About yStats.com

yStats.com provides secondary market research.

Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions.

yStats.com has been committed to researching up-to-date, objective and demand-based data on markets and competitors from

various industries since 2005.

In addition to reports on markets and competitors, yStats.com also carries out client-specic research.

Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail

order and direct marketing, logistics as well as banking and consulting.


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Europe Online Payment Methods 2013 - Second Half 2013

General Information

Mobile payment for goods and services increasingly accepted in Europe.

The new Europe Online Payment Methods 2013 Second Half 2013 report by Hamburg-basedsecondary market research company yStats.com indicates that online payment continues to grow in ac-ceptance, driven by fast growing E-Commerce in the region. Use of mobile devices in online as well astraditional retail purchases is growing in European nations along with other areas of the world.

In Europe, the share of alternative payments, including mobile and e-wallets, is forecasted to gradually increase fromjust 1% of total payments in 2010 to a double digit share in 2020. Mobile banking is gaining in popularity throughoutEurope. The highest mobile banking penetration in Europe is in Turkey, Spain and the Netherlands, and online bankingpenetration (above 80%) is the highest in Norway, Finland and the Netherlands.

Online and mobile payment methods in the mature markets of Central Europe are well established as growthcontinues. In Germany, invoice and PayPal were the two most preferred payment methods in B2C E-Commerce.Mobile payments are increasing with slightly above 10% of consumers using mobile payments in parking or ticketingterminals and POS at least once in 2012. In Austria and Switzerland, the majority of online shoppers used invoice topay in online shops, with credit cards in second place.

Online payment acceptance continues in the Western Europe sub-region, where the value of mobile paymenttransactions is expected to grow by half in 2013 over last year. In the UK, online shoppers are increasingly payingwith debit cards, with online debit card spending overtaking that of credit card in 2012. Regarding mobile payments,around two thirds of consumers in the UK have not yet used it, but have heard of it, and slightly above 10% used it atleast once. In France, three of the major banks cooperated to launch an online payment system Paylib in September2013, an inter-bank alternative to PayPal. The payment method most used by online shoppers in the rst half of thisyear in France was bank card. The potential of mobile payment in France is indicated in that several millions of NFCcapable mobile devices are in use and over 100,000 retail stores had NFC terminals by September 2013.

Among other countries of Western Europe, in Italy credit card is expected to remain the dominant payment

method in B2C E-Commerce through 2013, though the value of mobile payment transactions, including remotepayments and M-Commerce, got close to EUR 1 billion last year. In the Netherlands, around three quarters of onlineshoppers preferred to pay via a local online banking solution iDEAL in 2012, making it the dominant payment methodin Dutch B2C E-Commerce. iDEAL also dominated in M-Commerce. In Spain, several players launched mobile paymentsolutions, including NFC payments at POS.

Online and mobile payment increased in Eastern Europe also. Online payments in Russia are close to reaching EUR10 billion in 2013, growing by at double digit growth rates. Cash on delivery prevailed as a payment method inB2C E-Commerce, used by over half of online Russian shoppers in 2013. In Estonia, credit cards were popularin domestic E-Commerce and debit cards in cross-border E-Commerce. Online payment services and credit cardssignicantly gained in usage by online shoppers in Poland, but cash on delivery remained the most preferred method.Moreover, in Poland, 6 major banks cooperated in July 2013 to create a mobile POS payment system. In Turkey, in therst three quarters of 2013, the number of online payment transactions made with domestic cards reached a value ofover EUR 10 billion. The number of mobile banking users in Turkey doubled between 2012 and 2013. In Ukraine, cashremains the most popular payment method in B2C E-Commerce, while credit cards account for only a small share oftransactions.

In Scandinavia, the most used payment method among online shoppers in Denmark in 2013 was Credit or Debit Card.In a sample month early this year the majority of online shoppers in Finland preferred direct payment through bankin B2C E-Commerce, while in Norway over half of online shoppers preferred to pay with credit or debit card and thepayment method most preferred by online shoppers in Sweden was invoice.

Key Findings

Product Details

Language: English

Format: PDF & Power Point

Number of Pages/Charts: 86

Covered Country:

Central Europe: Germany, Austria, Switzerland

Western Europe: UK, France, Italy, Netherlands, Spain

Eastern Europe: Russia, Estonia, Poland, Turkey, Ukraine

Scandinavia: Denmark, Finland, Norway, Sweden

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1. MANAGEMENT SUMMARY

2. EUROPE (REGIONAL)

Breakdown of Payment Transactions,Including Alternative Payment Methods, in %,

2010, 2015f, 2020f

Breakdown of Payment Industry Revenues,

Including Alternative Payment Methods, in %,2010, 2015f, 2020f

Share of Mobile Banking Users on Internet Users,in %, by Selected Countries and Regional,May 2013

Online Banking Penetration on Individuals

in the EU, by Country, in %, 2008 2012

3. CENTRAL EUROPE

3.1. GERMANY (TOP COUNTRY)

Online and Mobile Payment Trends andNews about Players, H2 2013

Online Payment Methods Ranked by Consumers

Condence in Possibility of Refund in Case ofPurchase Return, in % of Online Shoppers,June 2013

Breakdown of the Most Preferred Payment Methodin B2C E-Commerce, in % of Online Shoppers,Q1 2013

Reaction of Online Shoppers When Their Most

Preferred Payment Method is Not Offered by anOnline Shop, by Invoice, Direct Debit, Credit Cardand PayPal, in % of Online Shoppers Who Prefer

Relevant Method, Q1 2013

Breakdown of Online Shoppers Actions if Preferred

Payment Method is Not Offered in Online Shop,

in % of Online Shoppers, 2012 Breakdown of Condence in Security of Online

Payment Methods, in % of Online Shoppers,Q1 2013

Top 3 Most Offered Payment Methods in

B2C E-Commerce, in % of Online Shops, 2013

Mobile Banking Users, by Eastern and Western

Region, in % of Smartphone Owners, and MobileBanking Activities, in % of Smartphone Owners,2013

Breakdown of Experience with Mobile Payments,in % of Consumers, 2012

Used Mobile Payment Methods,in % of Mobile Payment Users, 2012

3.1. GERMANY (TOP COUNTRY)(CONT.)

Used Mobile Payment Methods,in % of Consumers, 2011 2013

Top 10 Payment Methods Used in Mobile AppStores, in % of Consumers who Made Purchasesin Mobile App Stores, 2012

3.2. AUSTRIA

Payment Methods Used in B2C E-Commerce,in % of Online Shoppers, 2012

3.3. SWITZERLAND


4. WESTERN EUROPE

4.1. WESTERN EUROPE (REGIONAL)

Value of Mobile Payment Transactions,in USD billion, 2012& 2013f

4.2. UK (TOP COUNTRY)


Breakdown of Total Number of Online CardTransactions, by Credit and Debit Cards, in %,2009 2012

Value of Online Card Spending, in GBP billion,

2011&2012

Awareness of Contactless Mobile Payments,

in % of Consumers, April 2013

Perception of Benets of Contactless Mobile

Payments, in % of Consumers,May 2012 & April 2013

Perception of Limitations of ContactlessMobile Payments, in % of Consumers,

May 2012 & April 2013

4.3. FRANCE (TOP COUNTRY)

Online and Mobile Payment Trends and

News about Players, H2 2013

Payment Methods Most Used in B2C E-Commerce,in % of Online Shoppers, H1 2013

Number of NFC-Enabled Mobile Devices,in millions, June 2012 & September 2013

Number of Contactless Payment Cards, in millions,April 2013, July 2013 & September 2013

Number of Retail Stores with NFC Terminals,in thousands,

April 2013, July 2013 & September 2013

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Table of Contents (1 of 3)


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4. WESTERN EUROPE (CONT.)

4.4. ITALY

Breakdown of B2C E-Commerce Sales by Payment

Methods, by Credit Card, PayPal and Other, in %,2011, 2012 & 2013e

Breakdown of Payment Methods inB2C E-Commerce Other Than Credit Card andPayPal, in % of B2C E-Commerce Sales, 2011,

2012 & 2013e

Share of B2C E-commerce on Total Credit Card

Spending, in %, 2012

Reasons for Not Shopping Online, Incl. Concernsabout Online Payment, in % of Internet Userswho do not Shop Online, 2012

Breakdown of Positive Perception of OnlinePayments, in % of Online Payment Users, 2013

Mobile Payment Transaction Value, in EUR million,

2010, 2011, 2012

Breakdown of Mobile Payment Transaction Value

by Type, in %, 2010, 2011, 2012

4.5. NETHERLANDS Online and Mobile Payment Trends and

News about Players, H2 2013

Breakdown of Preferred Online Payment Methods

in B2C E-commerce, in % of Online Shoppers,2012

4.6. SPAIN

Mobile and Online Payment Trends and News aboutPlayers, H2 2013

5. EASTERN EUROPE

5.1. RUSSIA (TOP COUNTRY)


Payment Methods Used in B2C E-Commerce,

in % of Online Shoppers, July 2013

Online Payment Transactions Value, in RUB billion,

2011 & 2013f

Online Payment Penetration Rate, by Gender,in % of Consumers in the Relevant Group,March 2013

Online Payment Activities of Daily Internet Users,August 2013

5.1. RUSSIA (TOP COUNTRY)(CONT.)

Categories of Online Payments Made by Users,in % of Online Payment Users Groupedby Experience with Online Payment in Years,March 2013

Share of Consumers Preferring Payment with

Smart/Mobile Phone or Tablet over Payment withWallet, by Total, Gender, Age, Household Income,Education, in % of Consumers in Relevant Group,

June 2013

5.2. ESTONIA

Value and Number of Domestic E-CommerceCard Transactions, by Debit and Credit Cardsand Total, in EUR million and in thousands,

Q2 2012 - Q3 2013

Value and Number of Cross-Border E-Commerce

Card Transactions, by Debit and Credit Cardsand Total, in EUR million and in thousands,Q2 2012 - Q3 2013

5.3. POLAND

Most Used Payment Methods in B2C E-Commerce,in % of Online Shoppers, 2011 & 2012

Breakdown of Most Preferred Payment Methodsin B2C E-Commerce, in % of Online Shoppers,

2011 & 2012

Mobile Payment Trends and News about Players,

H2 2013

5.4. TURKEY

Number of Online Payment Transactions withCards, by Domestic Transactions, International

Transactions and Total, in millions,Q1 2011 - Q3 2013

Value of Online Payment Transactionswith Cards, by Domestic Transactions,International Transactions and Total, in TRY billion,

Q1 2011 - Q3 2013

Number of Mobile Banking Users, in millions,

June 2012 & June 2013

Total Number of Financial Transactions Made withMobile Banking, in millions, June 2013

Number of Card Transactions Made withMobile Banking, in millions,

June 2012 & June 2013 Mobile Banking Activities, in % of Mobile Banking

Users, June 2013

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5. EASTERN EUROPE (CONT.)

5.5. UKRAINE



Value of E-Money Payment Transactions,in UAH million, Q1 2012 & Q1 2013

6. SCANDINAVIA

6.1. DENMARK

Breakdown of Most Used Payment Methods inB2C E-Commerce, in % Online Shoppers, Q2 2013

Breakdown of Most Preferred Payment Methodsin B2C E-Commerce, in % Online Shoppers,January 2013

6.2. FINLAND

Breakdown of Most Preferred Payment Methodsin B2C E-Commerce, in % Online Shoppers,January 2013

6.3. NORWAY

Breakdown of Most Preferred Payment Methods

in B2C E-Commerce, in % Online Shoppers,January 2013

6.4. SWEDEN

Breakdown of Most Preferred Payment Methodsin B2C E-Commerce, in % Online Shoppers,

January 2013

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Samples


SAMPLE OUTPUT: STATISTIC

We deliver the facts you make the decisions

RESEARCH ON INTERNATIONAL MARKETS

Morocco (49%) was the African country with the highest Internet

penetration in December 2011, followed by the Seychelles and Tunisia.

Africa: Top Internet Countries, Rank 1-10, by Internet Penetration, in % of Population, December 2011

38,0%

49,0%

36,3%

Tunisia

Seychelles

Morocco

International Sales Users / ShoppersProductsShares PlayersTrends

10

Source:to be mentioned in the report

36,0%

25,5%

26,4%

29,0%

28,8%

24,8%

17,3%

0% 25% 50% 75%

Sao Tome & Principe

Mauritius

Kenya

Egypt

Cape Verde

Nigeria

Reunion (FR)

SAMPLE OUTPUT: COMPANY PROFILE



In Q3 2012, multi-channel mass merchant Magazine Luiza generated

12% of its total revenues through online sales.

Brazil: Profile of Magazine Luiza

18

N am e o f Co mp an y M ag az in e L ui za S .A.

Headquarters Franca, Sao Paulo, Brazil

Major Online Shop www.magazineluiza.com.br

CompanyType Multi-Channel Retailer

Product Range Mass Merchant

Financial Data Consolidated gross revenues of BRL 2.2 billion inQ3 2012, up by +15.2% from Q3 2011

Online sales of BRL 269 million in Q3 2012, up by +25.5% from Q3 2011

E-Commerce related News

MagazineLuizalauncheditsimprovedonlineshopinNovember 2012, which aims at ensuring customer responsiveness

through close contact . On thenew website, product categor ies are organized by color and stores. Furthermore,

customers receive recommendations based on their browsing and purchasing behavior. The new website also features

higher browser and mobile device compatibility and claims to be faster than any other E-Commerce site in Brazil.

InNovember2012,MagazineLuizadiversif ieditsonlineof fering by opening a virtual florist. Besides buying flowers for

specific categories such as birthdays and apologies, customers can order additions such as chocolates and books to go

with the flowers.

InQ32012,onlinesalesaccountedfor12%of totalrevenuesof Magazine Luiza.



SAMPLE OUTPUT: RANKING SAMPLE OUTPUT: TRENDS



The number of mobile Internet users in Japan is estimated to

increase to 93 million in 2016, up from 66 million in 2012.

3

Japan: Mobile Internet Users, in millions and in % of Country Population, 2010-2016f

inmillions

in%o

fCountryPopulation


6066

74

8087

93

55

44%47%

52%

58%

63%

69%74%

0

20

40

60

80

100

120

140

2010 2011 2012f 2013f 2014f 2015f 2016f

0%

10%

20%

30%

40%

50%

60%

70%

80%

Number of Mobile Internet Users Percentage of Country Population

Definition: mobilephoneusers of anyage, who access theInternet from a mobilebrowseroran installedapplicationat least oncepermonth; excludes SMS, MMS, IM




1515

French online travel revenue (+16%) grew stronger between January

and September 2011 than French B2C E-Commerce revenue (+12%).

France: Online Travel Trends, 2011

Between January and September 2011, onlinetravel revenuein France increased by +16%, which is a stronger growth than

that of B2C E-Commerce as a whole (+12%). Growth in French online travel was mainly driven by Voyages-sncf.com, as

reported by LEcho Touristique.

In Q1 2011, travel sales had increased by +12% and +20% in Q2, followed by a growth of +15% in Q3 2011, despite the

financial crisis and the Arab Spring. In total 2011, online travel salesin France amounted to EUR 12 billion, up from EUR

10.7 billion in 2010.

The Internetwas very popular among French travelers in 2011. 59% of them gather information online before booking a trip.

56% of French travelers bought travel services online, while 22% exclusively purchased their travel services online, according

to Fevad.

The average travel-related online shopping basket was EUR 291 in France, three times higher than the average E-Commerce basket in the country.

35% of French online travel shoppers bought train tickets and 23% booked tickets for other transportation services. A further

31% also made online reservations for hotels and other accommodations, while 20% used the Internet to find rental services.

Furthermore, Travel and Holiday Accommodation was the leading sector in French B2CE-Commercein 2011, reaching

higher sales than the next four top sectors combined.

After Malaysia, France was the market with the second highest growthin reach ofairlinescategory, reaching 12.2% growth

in February 2011.


Source: tobe mentionedinthe report


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Methodology

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General Methodology of our Market Reports:

The reports include the results of secondary market research: By using various sources we ensure maximum objectivity

for all obtained data. As a result companies get a precise and unbiased impression of the market situation.

Cross referencing of data was conducted in order to ensure validity and reliability.

The reports contain a Management Summary, summarizing the main information provided in each chapter.

Besides providing information on the specic topic, every chart contains an Action Title, which summarizes the main

statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and

the time period the dataon the chart refers to.

Furthermore, the source of information and its release date are provided on every chart. It is possible that

the information included in one chart is derived from several sources. Then, all sources are mentioned on the chart.

If available, additional information about the data collection, for example the time of survey and number of people

asked, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully

understand the contents of the respective data.

When providing information about amounts of money, local currencies were mostly used. When referencing them in the

Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency

exchange ratefor the respective time period. Should the currency gure be in the future, the average exchange rate of

the past 12 months is used.

The reports include mainly data from the last 12 months. The exact publication dates are mentioned in every chart.

Methodology for our Online Payment Reports:

The Europe Online Payment Methods 2013 - Second Half 2013 report by yStats.com is produced in a holistic approach

to contain relevant information about methods, trends, transaction volumes, users and important player news on the

European online payment market.

This report covers the European online payment market. It takes into account a wide denition of online payment,

including mobile payment.

All major European sub-regions are covered, including Central Europe, Western Europe, Eastern Europe and

Scandinavia.

Selected key markets, including the UK, France, Germany, and Russia are represented in a larger scope.

Besides country data, regional and sub-regional data is also included.

Cross referencing of data was conducted in order to ensure validity and reliability.

Depending on data availability, the following types of market information are presented: online and mobile

payment trends, relevant news about players, such as banks, payment providers, merchants, telecommunications

companies, new regulations of online and mobile payments, the most used and most offered payment methods in

B2C E-Commerce and M-Commerce, number and volume of online and mobile payment transactions, information about

online and mobile payment users.

All data used in this report was published in the period from May 2013 to November 2013.


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Report Publication Date Price (excl. VAT)*

Europe Online Payment Methods 2013 - First Half 2013 May 2013 3,450

Global Online Payment Methods 2013 - First Half 2013 April 2013 4,450

Global Online Payment Methods 2013 - Second Half 2013 November 2013 3,950

Global B2C E-Commerce Market Report 2013 March 2013 5,450

Global B2C E-Commerce Sales & Shares Report 2013 July 2013 2,950

Europe B2C E-Commerce Report 2013 September 2013 3,950

Asia B2C E-Commerce Report 2013 February 2013 4,450

Latin America B2C E-Commerce Report 2013 November 2013 2,450

Middle East Internet & B2C E-Commerce Report 2012 June 2012 2,765Africa Internet & B2C E-Commerce Report 2012 May 2012 2,415

Global Clothing B2C E-Commerce Report 2013 July 2013 3,950

Europe Clothing B2C E-Commerce Report 2013 July 2013 2,450

Selected References

Internet, Retail, Consulting, Finance and Other Companies

Internet Companies: Retail Companies: Finance Companies:

Google OTTO Group Credit Suisse

Amazon Costco Morgan Stanley

eBay Tchibo direct Bank of America Merrill Lynch

Avira Diesel Goldman Sachs

Skype Citigroup

Digital River Oppenheimer & Co.

First Data

Citrix Online

Wirecard

1 & 1 Consulting Companies: Other Companies:

Skrill / Moneybookers Deloitte BASF

Deutsche Telekom Boston Consulting Group Red Bull

CyberSource Accenture Lego

bwin Interactive Entertainment Bain & Company Beiersdorf

Brightcove Xerox

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E-Commerce Reports.2.3 If a customer orders our Product Market Reports, the customer gets access to the ordered

report as identied in the Report Order Form and the customer may use that report in accor-dance with Section 4.3 below and the other provisions of the Contract.

2.4 If a customer orders our Product Full Access Global E-Commerce Reports, the customergets access to any standard reports (for the avoidance of doubt excluding reports publishedin connection with any research services) focussed on the Internet & E-Commerce industryas generally published by us during the twelve (12) months prior to the execution of theContract and during the subscription term as identied in the Report Order Form as of thedate of the execution of the Contract (i.e. one, two or three years), and the customer mayuse those reports as a Global Site License in accordance with Section 4.3 below and the

other provisions of the Contract.2.5 Unless expressly agreed otherwise in writing, the contents of our offers may not be made

available in whole or in part to any third party outside the organization of the customerwithout our prior written consent.

2.6 Our offers are not binding and subject to change without notice until acceptance by thecustomer. Our orders will become legally binding upon acceptance by the customer. A validacceptance requires the execution of our Research Order Form or our Report Order Formrespectively (each such document hereinafter the Order Form) by a duly authorized repre-

sentative of the customer and the submission of the Order Form to us via facsimile or emailwith pdf-attachment. We will provide the customer with the access data required to access

the ordered Product(s) with two (2) days as of the execution of the Contract.3. TERMS OF PAYMENT

3.1 The contractually negotiated prices are to be derived exclusively from the Order Form and/orthe documents referenced therein.

3.2 All prices are net and without transportation costs, if applicable. Value Added Tax, if applica-ble, at the statutory rate shall be added to all fees payable hereunder.

3.3 We may demand an additional fee for services that go beyond the scope as agreed under theOrder Form in case such additional Products are requested by the customer.

3.4 We will send our invoice to the customer upon execution of the Contract, unless agreedotherwise in the Order Form. In the event that the customer orders our Product Full AccessGlobal E-Commerce Reports, we will send our invoice for the rst contract year upon exe -cution of the Contract and the invoice(s) for any subsequent contract year(s), if any, uponcommencement of any subsequent contract year.

3.5 All payments shall be due and payable within thirty (30) days following the date of ourinvoice without any deductions. The customer will be in default one day after the expiry datewithout any further warning notice being required.

3.6 All customers rights of retention or set-off are hereby excluded to the extent that they are

not based on the same contractual relationship. Retentions or set-offs are allowed only if thecustomers claim is nondisputed or has become unappeasable.3.7 In the event of a customers default in payment or other apparent credit unworthiness, all

remaining claims against that customer shall become immediately due and payable in full.

We shall then be entitled to rescind payment terms previously agreed upon and to demandpayment in advance or other appropriate security with respect to pending deliveries. Acustomer shall be deemed unworthy of credit in particular when he les a petition in ban-kruptcy or composition proceedings.

4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES

4.1 All copyrights and other intellectual property rights in connection with our Products remainwith us. All data carriers remain our property. The customer may not modify, publish, trans -mit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, orin any way exploit any of the Products made available by us, in whole or in part, except asexpressly permitted under the Contract.

4.2 Upon delivery of the Products to the customer and payment of the agreed fee, the customer

obtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Productsprovided to the customer for its internal purposes or any additional purposes set out in theOrder Form. A right to resell our Products requires our prior written approval.

4.3 In the event that the parties agree on a Single User License under the Order Form, this

means that only one individually named user of an organization shall be entitled to accessthe report. In the event that the parties agree on a Site License under the Order Form, thismeans that all users within a given geographical location (as specied in the Order Form)of an organization shall be entitled to access the report. In the event that the parties agreeon a Global Site License, this means that all worldwide users of an organization shall be

entitled to access the report. In both cases, the term organization refers to the company ofthe specic customer only and excludes any third parties including afliates.

4.4 We must expressly be named as the author of any data the customer processes further ascontractually negotiated.

5. TECHNICAL INFORMATION

5.1 We shall provide our Products in standardized data formats.5.2 The customer must ensure that he has the corresponding technical resources to make use of

these data. The customer may not derive any claims in this connection on grounds of breachof obligation.

6. DEFECTS AS TO QUALITY

6.1 No claims for defects as to quality are triggered by insignicant discrepancies between ourproducts and services and the warranted quality or tness for use.

6.2 Likewise, no claims for defects as to quality may be derived from entrepreneurial risks e.g., with regard to questions of entrepreneurial discretion, an erroneous assessment of themarket situation or the failure to recognize a business actions merit.

6.3 Defect-based claims are further excluded in cases of excessive or improper use or in connec-tion with damages caused by extraordinary conditions not reected in the Order Form. Thisis also true in cases of subsequent changes made by the customers or third parties unlesssuch changes do not affect the analysis and removal of a given defect.

6.4 Claims for defects as to quality expire within one year from the commencement of the legalstatute of limitation. This limitation does not apply to the extent that applicable law stipu-lates a longer period in cases of intentional or grossly negligent breaches of duty on the partof us, fraudulent concealment of a defect and injuries to life, body and health.

6.5 Claims for damages and the reimbursement of expenditures are further subject to Section 8.7. LEGAL DEFECTS

7.1 We are liable for products and services infringing on third-party rights only if and to theextent that our products and services are used in accordance with the agreed contractualrequirements.

7.2 Unless agreed otherwise, our liability for the infringement on third-party rights is limited tothe territory of the European Union and the European Economic Area as well as the place of

its services proper use as agreed under the applicable Order.7.3 In the event that a third party asserts claims against the customer, alleging that a service

performed by us violates its rights, the customer shall promptly notify us. If a servicerendered by us violates thirdparty rights, we shall choose one of the below actions, dulytaking into consideration the customers interests:

a) procuring for the customer the right to use the service; b) revising the service to render it free of legal violations; or c) withdrawing the service and refunding to the customer any related compensation paid,

as adjusted by an adequate user fee, if we cannot effect another remedy at a reasonableexpense.

7.4 Upon our request, the Customer shall assist us with the defense against claims according tothis section 7, with us reimbursing the Customer for any expenditures and costs incurred asa result, although each of the Parties bears the costs of the use of its own personnel.

7.5 Claims the Customer may hold for legal defects expire in accordance with Section 6.4.7.6 Claims for damages and the reimbursement of expenditures are further subject to Section 8.8. LIABILITY

8.1 In cases of intentional misconduct and gross negligence, we are fully liable pursuant toapplicable law.

8.2 Our liability in cases of simple negligence is limited as follows: we are liable only if and tothe extent that we violated a material contractual obligation (cardinal obligation) i.e., anobligation that (i) the Customer reasonably relied upon at execution of the applicable Order

Form and (ii) was of critical signicance to the outcome of performance. As regards propertydamage and nancial loss, such liability is limited to typical and foreseeable damages; in noevent will we be liable for any incidental, special, punitive or consequential damages, loss ofprots or loss of data in such case.

8.3 Our liability for damages under warranties (Beschaffenheitsgarantien) is limited to instancesin which the warranty expressly includes such liability.

8.4 Claims for the reimbursement of expenditures and other liability claims asserted by theCustomer against us are subject to sections 8.1 through 8.3.9. CONFIDENTIALITY

9.1 The Parties shall hold in strict condence for an indenite period of time all data and

information materials of which they gain knowledge as part of a Contract, be it orally, inwriting or otherwise, directly or indirectly, provided that such data or information materialsare designated condential or must be considered condential based on their nature, andshall use them exclusively as part of the services covered by the relevant Order. This duty ofcondentiality excludes data and information materials that:

a) were already known or accessible to any third party at the time of disclosure; b) one of the parties legitimately receives from a third party following disclosure, and such

third party is not bound by a duty of condentiality in relations with the other Party; c) must be disclosed by order of and to a government agency or another competent third

party; and d) must be disclosed to legal or tax advisors of the contractual customer in question for

consulting purposes. In the cases of Sections c) and d), the parties shall (i) promptly inform each other about a

given request and prior to disclosing condential information, and (ii) limit the disclosure ofcondential information to the minimum required.

9.2 We may use the Customer as a reference so long as no contractual details are divulged.10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS10.1Place of payment is Hamburg, Germany.10.2All disputes arising from or in connection with any Contract between the parties shall be

resolved through the courts of Hamburg. Governing law is German law.

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