EUROPE B2C E-COMMERCE DELIVERY 2015 - yStats.com · 1 charts page 9 europe b2c e-commerce delivery...

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EUROPE B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: OCTOBER 2015

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 -7 TABLE OF CONTENTS I PAGE 8 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 9 METHODOLOGY I PAGE 10 RELATED REPORTS I PAGE 11 CLIENTS I PAGE 12-13 FREQUENTLY ASKED QUESTIONS

PAGE 14 ORDER FORM I PAGE 15 TERMS AND CONDITIONS

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PRODUCT DETAILS Title:

Type of Product:

Category:

Covered Regions:

Covered Countries:

Language:

Formats:

Number of Charts:

Europe B2C E-Commerce Delivery 2015

Market Report

Online Delivery

Europe, Eastern Europe, Western Europe, Scandinavia

UK, Germany, France, Spain, Italy, Netherlands, Austria, Russia,

Turkey, Poland, Czech Republic, Ukraine, Belarus, Sweden

English

PDF & PowerPoint

87

PRICES* Single User License:

Site License:

Global Site License:

€ 1,950 (exc. VAT)

€ 2,925 (exc. VAT)

€ 3,900 (exc. VAT)

QUESTIONS

ANSWERED

IN THIS REPORT

How important is delivery to online shoppers in Europe?

How long are European online shoppers willing to wait for delivery?

What are the major trends in B2C E-Commerce delivery in Europe?

Which delivery methods are most used by online shoppers in this region?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions

EUROPE B2C E-COMMERCE DELIVERY 2015

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ALTERNATIVE DELIVERY METHODS ARE ON THE RISE IN EUROPEAN

B2C E-COMMERCE

For the majority of online shoppers in European countries, delivery to their home or

workplace is the most important B2C E-Commerce delivery option. Nevertheless, alternative

options are becoming more and more popular, as yStats.com’s research shows. In the UK,

over two thirds of online shoppers have already used click-and-collect services, while in

France the most popular alternative option was delivery to a local shop. Germany led in the

share of online shoppers using delivery to designated delivery lockers.

Another trend in European B2C E-Commerce delivery is the persistent significance of

free delivery offers. An overwhelming majority of online shoppers in countries such as the

Netherlands, Spain, and Germany indicate that free shipping is one of the most important

factors in their purchase decision. On the other hand, delivery speed is also a major issue.

Surveys from early 2015 cited in yStats.com’s report reveal that more than half of online

shoppers in Europe expect their order to be delivered within 3 to 5 days. Especially in Eastern

Europe a significant share of online shoppers is willing to pay extra for faster delivery. In

Russia, for example, this share amounted to close to half of online shoppers last year.

Competition in B2C E-Commerce delivery in Europe is intense. Amazon.com launched

one-hour delivery service in parts of London in 2015, with plans to expand the service’s

coverage. In Germany, same-day delivery was launched by retailers such as Zalando, Media

Markt and Saturn. Apart from providing faster delivery, online merchants also aim at offering

wider delivery options for online shoppers’ convenience. For example, in Turkey, online

merchant Morhipo.com started to offer customers a click-and-collect option in cooperation

with retail stores. Overall, yStats.com’s report reveals that because B2C E-Commerce delivery

is an important factor in determining online shoppers’ satisfaction, retailers, courier

companies and postal services compete and cooperate to provide the best options.


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MANAGEMENT SUMMARY

GLOBAL DEVELOPMENTS

Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014

Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014

Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected

Countries, in %, Q1 2015 & Q4 2014

Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4

2014

Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online

Retailers, in % of Online Shoppers, by Selected Countries, November 2014

Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions,

October 2014

Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014

Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %,

November 2014

Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014

EUROPE REGIONAL

Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April 2015

Share of Online Shoppers Considering Fast Delivery to be Important, in %, by Selected Countries, April 2015

Share of Online Shoppers Willing to Wait Additional 1-3 Days for Free Domestic Shipping, in %, August 2014

WESTERN EUROPE

Overview of B2C E-Commerce Delivery, September 2015

Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014

4.1 SUB-REGIONAL

Alternative Delivery Methods Used in Online Shopping, in % of Online Shopping, by the UK, Germany and

France, February 2015

Importance of Delivery Features in Online Shopping, in % of Online Shoppers, by the UK, Germany and

France, February 2015


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TABLE OF CONTENTS (1 OF 4)

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WESTERN EUROPE (Cont.)

4.2 UK

Overview of B2C E-Commerce Delivery, October 2015

Delivery and Fulfillment Criteria for Choosing an Online Shop, in % of Online Shoppers, March 2015

Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f

Breakdown of Online Orders by Delivery Service Type Used, in % of Parcels, 2012 - 2014

Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015

Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March 2015

Breakdown of Usage of Click and Collect Service, in % of Online Shoppers, January 2015

Future Developments Considered by Logistics Companies for B2C E-Commerce Delivery, in % of Logistics

Companies, August 2014

4.3 GERMANY


Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014

Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014

Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August 2015

Problems with B2C E-Commerce Delivery at Least Once, in % of Online Shoppers, 12 Months to April 2015

Reasons for Using In-Store Pick-Up Option for Online Orders, in % of Online Shoppers Who Used the Option,

July 2014

4.4 FRANCE

Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of

Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015

Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June 2015

Delivery Methods Offered by E-Commerce Websites, in % of E-Commerce Websites, July 2014

Reasons for Dissatisfaction of Online Shoppers with Delivery Services, in %, April 2015

4.5 ITALY

Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014

Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, 2014

Usage of Same-Day Delivery by Online Shoppers, by Home Delivery and Self Collection, in % of Online

Shoppers, 2014

4.6 SPAIN

Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April 2015

Breakdown of Willingness to Pay for Fast Delivery, in % Online Shoppers, April 2015

Reasons for Satisfaction with Online Shopping Experience, in % of Online Shoppers, incl. Delivery Deadlines,

April 2015

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EUROPE B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (2 OF 4)

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WESTERN EUROPE (Cont.)

4.6 SPAIN (Cont.)

Share of Online Retailers Offering Free Delivery, in %, and Breakdown of Shipping Price to End Customers, in

EUR and in % of Online Retailers, 2014

4.7 NETHERLANDS

Preferences for Delivery Options and Share of Online Shoppers Choosing Slowest Delivery Option to Qualify

for Free Shipping, in %, 2014

Usage of Same Day Delivery by Online Shoppers, by Already Used and Willing to Use, in % of Online Shoppers,

September 2015

Share of Online Shoppers Who Have Abandoned a Shopping Cart Due to Delivery-Related Issues, in %, 2014

4.8 AUSTRIA

Delivery-Related Criteria Most Important for Choosing an Online Shop, in % of Online Shoppers, May 2015

EASTERN EUROPE

5.1 RUSIA


Breakdown of B2C E-Commerce Orders by Delivery Method, in %, 2013 & 2014

Most Important Criteria for Choosing an Online Shop, incl. Delivery, in % of Online Shoppers, September 2014

Delivery Methods Used and Most Preferred for B2C E-Commerce Delivery, in % of Online Shoppers, 2013 &

2014

Delivery Methods Used in Online Shopping, by Used in Last Online Purchase and Used in the Previous 12

Months, in % of Online Shoppers, 2014

Breakdown of Willingness to Pay for Faster Delivery and Delivery Time Expected when Willing to Pay RUB 100

- 200, in % of Online Shoppers, 2014

Breakdown of Delivery Methods Most Offered by Online Retailers, in %, 2014

Overview of Delivery Methods Offered by Top 5 Online Shops by Website Traffic, October 2015

5.2 TURKEY

Overview of B2C E-Commerce Delivery Methods, March 2015

Reasons for Not Buying Online, incl. Delivery, in % of Internet Users, by Gender and Total, 12 Months to

March 2015

Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12

Months to March 2015


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EASTERN EUROPE (Cont.)

5.3 POLAND

Breakdown of Delivery Methods Most Used in Online Shopping, in % of Online Shoppers, April 2015

Courier Service Used in Courier Delivery to Home/Work, in % of Online Shoppers, April 2015

Factors that Would Encourage to Shop Online More, in % of Online Shoppers, April 2015

5.4 CZECH REPUBLIC

Breakdown of Satisfaction with B2C E-Commerce Delivery, in % of Online Shoppers, 2014

Delivery Companies Used, in % of Online Shops, 2014

5.5 UKRAINE

Most Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q3 2014

5.6 BELARUS

Breakdown of B2C E-Commerce Orders by Delivery Methods, in %, December 2014

Breakdown of the Last B2C E-Commerce Order by Delivery Method, by Order Value, in % of Online Shoppers,

September 2014

SCANDINAVIA

6.1 SUB-REGIONAL

Expected Delivery Times among Online Shoppers, by Business Days, in %, Q1 2015

Importance of Choice of Delivery Options, in % Online Shoppers, Q1 2015

Importance of Next-Day Delivery, in % Online Shoppers, Q1 2015

6.2 SWEDEN

Breakdown of Preferred Delivery Methods, in % of Online Shoppers, Q1 2015

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EUROPE B2C E-COMMERCE DELIVERY 2015 REPORT-SPECIFIC SAMPLE CHARTS

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GENERAL METHODOLOGY OF OUR MARKET REPORTS

The reports are compiled based on secondary market

research. Secondary research is information gathered from

previously published sources. Our reports are solely based on

information and data acquired from national and international

statistical offices, industry and trade associations, business

reports, business and company databases, journals, company

registries, news portals and many other reliable sources. By using

various sources we ensure maximum objectivity for all obtained

data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to

ensure validity and reliability.

The source of information and its release date are

provided on every chart. It is possible that the information

contained in one chart is derived from several sources. If this is

the case, all sources are mentioned on the chart.

The reports take into account a broad definition of B2C

E-Commerce, which might include mobile commerce. As

definitions may vary among sources, exact definition used by the

source (if available) is included at the bottom of the chart.

Our reports include text charts, pie charts, bar charts,

rankings, line graphs and tables. Every chart contains an Action

Title, which summarizes the main idea/finding of the chart and a

Sub Title, which provides necessary information about the

country, the topic, units or measures of currency, and the

applicable time period(s) to which the data refers. With respect to

rankings, it is possible that the summation of all categories

amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Reports are comprised of the following elements, in the

following order: Cover page, preface, legal notice, methodology,

definitions, table of contents, management summary

(summarizing main information contained in each section of

report) and report content (divided into sections and chapters).

When available, we also include forecasts in our report content.

These forecasts are not our own; they are published by reliable

sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance

by using evaluative criteria such as sales figures.

If available, additional information about the data

collection, for example the time of survey and number of people

surveyed, is provided in the form of a note. In some cases, the

note (also) contains additional information needed to fully

understand the contents of the respective data.

When providing information about amounts of money,

local currencies are most often used. When referencing currency

values in the Action Title, the EUR values are also provided in

brackets. The conversions are always made using the average

currency exchange rate for the respective time period. Should the

currency figure be in the future, the average exchange rate of the

past 12 months is used.

The reports include mainly data from the last 12 months

prior to the date of report publication. Exact publication dates are

mentioned in every chart.

METHODOLOGY OF OUR EUROPE B2C E-COMMERCE DELIVERY 2015 REPORT

This report covers the B2C E-Commerce delivery market.

It starts with a global chapter, featuring global trends

and developments and country and regional comparisons.

The rest of the report covers the relevant region. Within

this region, countries are grouped into sub-regions. The countries

in the region are ranked by B2C E-Commerce sales. All major

countries are covered, though data availability varied across the

markets.

First, regional information is presented, such as country

comparisons. Next, sub-regional information is covered, where

available.

Depending on data availability, the following types of

market information are included for the countries: the importance

of various delivery services to online shoppers such as free

delivery and same day delivery; delivery methods used and

preferred by online shoppers, such as delivery by post, pick-up

from store and courier delivery to home and work; delivery

options offered by online retailers; and information about delivery

times. Furthermore, for selected major markets a qualitative

overview of B2C E-Commerce delivery trends and news about

players was included in a text chart.


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UPCOMING RELATED REPORTS

Global B2C E-Commerce Delivery 2015 October 2015 € 2,950

Europe Cross-Border B2C E-Commerce 2015 August 2015 € 1,950

Europe Online Payment Methods: First Half 2015 August 2015 € 750

Europe M-Commerce Snapshot 2015 March 2015 € 950

France B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450

Germany B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450

UK B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450

Russia B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450

Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July 2015 € 2,950

Global Cross-Border B2C E-Commerce 2015 August 2015 € 2,950

Global Online Payment Methods: First Half 2015 July 2015 € 1,950

Omnichannel Trend in Global B2C E-Commerce and General Retail March 2015 € 950

Global M-Commerce 2015: Smartphones & Tablets March 2015 € 1,950

Global B2C E-Commerce Market 2014 October 2014 € 4,950**

Global B2C E-Commerce and Online Payment Market 2014 October 2014 € 5,950**

Eastern Europe B2C E-Commerce Market 2014 October 2014 € 1,950**

REPORT

PUBLICATION

DATE

PRICE*

Asia-Pacific B2C E-Commerce Delivery 2015 October 2015 € 950

Europe B2C E-Commerce Market 2015 December 2015 € 2,950


**Reflects Discounted Price

EUROPE B2C E-COMMERCE DELIVERY 2015 - yStats.com · 1 charts page 9 europe b2c e-commerce delivery...

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