eTRAKiT User Manual · 4.1 Contractor, Architect, Engineer, or Permit Contact Login Select...

RichlandCountySouthCarolina

eTRAKiTUserManualAguideforusingtheonlinepermittingsystem,eTRAKiT

Richland County Development Services Center 2020 Hampton Street, Columbia SC 29204

Planning and Engineering: 803‐576‐2190 Building: 803‐576‐2140

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TableofContents1.0 Version .............................................................................................................................................. 1

2.0 Getting Started .................................................................................................................................. 1

2.1 Welcome ............................................................................................................................................. 1

2.2 Contacting Us ...................................................................................................................................... 1

3.0 How to Access eTRAKiT ..................................................................................................................... 2

4.0 Registered User Login ....................................................................................................................... 3

4.1 Contractor, Architect, Engineer, or Permit Contact Login ............................................................ 3

4.2 How to Create a Secure Password ................................................................................................ 3

4.3 Permit Dashboard ......................................................................................................................... 4

4.3.1 My Open Permit Applications ............................................................................................... 4

4.3.2 My Active Permits ................................................................................................................. 4

4.3.3 My Active Inspections ........................................................................................................... 5

4.4 Projects Dashboard ....................................................................................................................... 5

4.4.1 My Open Project Applications .............................................................................................. 5

4.4.2 My Active Projects ................................................................................................................ 6

5.0 Permit Applications ........................................................................................................................... 6

5.1 Apply Link ...................................................................................................................................... 6

5.2 Company Log In ............................................................................................................................. 6

5.3 Permit Declarations ...................................................................................................................... 7

5.4 Entering Permit Information ......................................................................................................... 8

5.4.1 Permit Type Information ....................................................................................................... 8

5.4.2 Additional Information .......................................................................................................... 8

5.4.3 Location ................................................................................................................................. 9

5.4.4 Attachments ........................................................................................................................ 10

5.4.6 Contact Information ............................................................................................................ 11

5.4.7 Review and Submit ............................................................................................................. 11

5.4.8 Plan Review Fee Payment ................................................................................................... 13

5.4.9 View Permit Summary ........................................................................................................ 16

5.5 Permit Review Process ................................................................................................................ 17

5.5.1 Reviewing Comments ......................................................................................................... 17

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5.5.2 Providing Additional Information ....................................................................................... 19

5.5.3 Approved Application – Fee Payment ................................................................................. 20

5.6 Permit Inspections ...................................................................................................................... 24

5.6.1 Scheduling a Permit Inspection ........................................................................................... 24

5.6.2 Canceling a Permit Inspection ............................................................................................. 25

6.0 Project Applications ....................................................................................................................... 26

6.1 Apply Link .................................................................................................................................... 26

6.2 Company Log In ........................................................................................................................... 26

6.3 Project Declarations .................................................................................................................... 27

6.4 Entering Project Application Information ................................................................................... 28

6.4.1 Project Type Information .................................................................................................... 29

6.4.2 Application Information ...................................................................................................... 29

6.4.3 Location ............................................................................................................................... 30

6.4.4 Relation to the Project ........................................................................................................ 31

6.4.5 Attachments ........................................................................................................................ 31

6.4.6 Contact Information ............................................................................................................ 32

6.4.7 Review and Submit ............................................................................................................. 32

6.4.8 Fee Payment ....................................................................................................................... 34

6.4.9 View Project Summary ........................................................................................................ 36

6.5 Project Review Process ............................................................................................................... 37

6.5.1 Reviewing Comments ......................................................................................................... 37

6.5.2 Providing Additional Information ....................................................................................... 38

6.6 Approved Projects ....................................................................................................................... 40

7.0 Project Inspection ........................................................................................................................... 41

7.1 Creating an Inspection Record .................................................................................................... 41

7.1.1 Apply Link ............................................................................................................................ 41

7.1.2 Company Log In ................................................................................................................... 41

7.1.3 Permit Declarations ............................................................................................................ 42

7.1.4 Entering Permit Information ............................................................................................... 43

7.2 Scheduling a Project Inspection .................................................................................................. 48

7.3 Canceling a Project Inspection .................................................................................................... 49

eTrakit User Guide 1

1.0 Version

Date Change Modified By Comment

3/7/2014 I ARB Initial Release

2.0 GettingStarted

2.1Welcome

Welcome to Richland County’s Development Service Center Web Portal,

eTRAKiT. Through eTrakiT users have the ability to view some public records

from the Development Service Center without logging in. Registered users who

create an account will have the ability to pay fees, apply for building permits,

apply for Land Development permits, schedule inspections, and view their

associated permit record in detail.

2.2ContactingUs

For additional assistance with the eTRAKit system, please contact:

Richland County Development Services Center

2020 Hampton Street, 1st Floor

Columbia, SC 29204

Planning Department Phone: 803‐576‐2190

Building Department Phone: 803‐576‐2140

Email: [email protected]


3.0 HowtoAccesseTRAKiT

The web site address for eTRAKiT is http://etrakit.rcgov.us/eTRAKiT3/.You may also

access eTRAKiT through Richland County’s Development Service Center’s homepage at

www.rcdevelopmentservices.com and click on the quick link “Click to Login” button.


4.0 RegisteredUserLogin

4.1 Contractor,Architect,Engineer,orPermitContactLoginSelect Contractor/Applicant and then select your company name from the drop down

menu and enter your company’s password. Click Login.

To register to use this feature and obtain a password, please contact

Development Services at 803‐576‐1335.

4.2 HowtoCreateaSecurePassword

The first time you select your company name and enter your password, you will be asked to create a secure password that you will use each time you log into eTrakit.


4.3 PermitDashboard

4.3.1 MyOpenPermitApplicationsApplications that are not completed and submitted will show up in this section. You can

choose to complete or delete the application.

4.3.2 MyActivePermitsThis section allows you to review the status of submitted project applications and

project summaries. To review this information, click the Permit Number in the far left

column. To pay a fee select the FEES DUE link. This option is only available for permits

that have been APPROVED.


4.3.3 MyActiveInspectionsThis section allows you to schedule, cancel, and review the status of inspections on

previously issued permits.

4.4 ProjectsDashboard

4.4.1 MyOpenProjectApplicationsProject applications that are not completed and submitted will show up in this section.

You can choose to complete or delete the application.


4.4.2 MyActiveProjectsThis section allows you to review the status of submitted project applications and

the project summaries. To review this information, click the Project Number in the

far left column. You can also upload additional documents in response to a request

for addition information by selecting the paperclip link.

5.0 PermitApplicationsPermit applications include all building department permits, Stormwater Pollution Prevention

Plan (SWPPP), and floodplain verifications.

5.1 ApplyLink

5.2 CompanyLogIn

Select your user name under the Contractor/Applicant drop down and enter

your password. Then click LOGIN.


If your user name is not listed, please contact us at 803‐576‐1335 to register.

Note that only licensed contractors can utilize the online permit system. South Carolina state

law requires homeowners to appear in person to pull a building permit.

5.3 PermitDeclarationsPlease read the Permit Declaration, click the radial button next to I AGREE and then click CONTINUE.


5.4 EnteringPermitInformation

5.4.1 PermitTypeInformationSelect the permit type; enter the project description and the job value (labor

and materials)

5.4.2 AdditionalInformationEach permit type may have different required Additional Information. Below is

an example of the required information for COMMERCIAL NEW

CONSTRUCTION.


The following is the Additional Information required for RESIDENTIAL ROOFING.

5.4.3 LocationSelect the search criteria for the location: Address or Tax Map Number (TMS).

Enter part or all of the Address or TMS and click SEARCH. Then select the

correct address for the permit.


5.4.4 AttachmentsLocate the appropriate forms by clicking Select. Find the file you want to

upload, select the file. Then type in a file description.

Click UPLOAD.

Then click NEXT STEP.

Suggested Naming Convention for Permit Documents

RESplans_date.pdf

COMplans_date.pdf

REScheck_lot #_the date.pdf

COMcheck_date.pdf

Roofing Contract_date.pdf

Letter of Authorization_date.pdf

Flood_date.pdf


5.4.6 ContactInformationEnter or confirm the Contractor, Owner and Applicant Contact Information,

then click NEXT STEP.

5.4.7 ReviewandSubmit

This area allows you to review the application, make changes or corrections, pay

a permit review fee (if necessary) and submit the permit application.

To make corrections to a section, select the EDIT button adjacent to the section

header. Complete changes and select NEXT STEP.


5.4.8 PlanReviewFeePayment

A plan review fee is required for the following permit types:

Residential New Construction

Residential New Accessory Structure

Residential Alterations

Residential Addition and Add/Alt

Residential Modular

Commercial Modular

Commercial New Construction

Commercial Alteration

Commercial Addition & Add/Alt

If you are applying for one of these permits types, the system will require

payment of the plan review fee prior to the application being submitted for

review. Select the payment type: CREDIT CARD, ECHECK, or TRUST ACCOUNT.

Please note: There is a 3% convenience fee for credit card payments and a

$2.50 convenience fee for eCheck payment.


Enter the required information for either the credit card,

eCheck payment, or trust account.

For information on the Trust Account, contact the Building Department at 803‐

576‐2140.


Once the payment has processed, a payment summary screen will be

generated. This summary may be printed for your records by selecting the

PRINT SUMMARY link.


5.4.9 ViewPermitSummaryOnce the plan review fee is paid, if applicable, and the application is submitted,

a summary page will generate. The tabs are selectable to review the permit

application information. The permit will now appear on your dashboard under

My Active Permits.


5.5 PermitReviewProcessOnce the application is submitted, it will be reviewed administratively for completeness. Once

deemed administratively complete the application will be approved if no plan review is

required. All other will be forwarded for plan review.

5.5.1 ReviewingCommentsIf additional information is necessary, either administratively or for the plan

review, the status of the Permit will change to DISAPPROVED.

To review the comments, click the permit number for the disapproved permit.


Then select the Reviews tab.

The comments can be viewed by selecting the More Info link.


5.5.2 ProvidingAdditionalInformation

In order to provide additional information, select the paperclip link.

Select the file that contains the response information from your computer,

provide a brief description (Response to 1/24/14 Comments), and click UPLOAD.

Suggested File Naming Conventions:

RESplans_date.pdf

COMplans_date.pdf


REScheck_lot #_the date.pdf

COMcheck_date.pdf

Roofing Contract_date.pdf

Letter of Authorization_date.pdf

Flood_date.pdf

5.5.3 ApprovedApplication–FeePayment

You will be notified of the approval of your permit by email. Log in to your

eTRAKiT account to pay the required permit fee.

Once the permit application has been reviewed and approved, any permit fee

due will become a link and will need to be paid before the permit can be issued.

The permit must be approved in order for the fee to be paid.

Select the PERMIT No. for the permit to be paid.


Select the Fees tab and select Pay All.

Confirm the permit you are about to pay and select the PROCEED TO CHECKOUT

button.


Select the payment type.

Enter the required information for the trust account, credit card, or eCheck payment.

Select PROCESS PAYMENT.

For information on the Trust Account, please contact the Building Department at 803‐

576‐2140.


Once the payment has processed, a payment summary screen will be generated. This

summary may be printed for your records by selecting the PRINT SUMMARY link.

Your dashboard will be updated to reflect no fee is due and County staff will be

notified of the fee payment. Staff will then update the status of the permit to

Issued, construction can begin, and inspections can be scheduled on this permit.


5.6 PermitInspections

5.6.1 SchedulingaPermitInspection

Once the status of the permit has been changed to Issued, an inspection can be

scheduled. To schedule an inspection, select the SCHEDULE link

Complete the required information, including the contact information and the requested

inspection date. Once you click SUBMIT your inspection is scheduled.


5.6.2 CancelingaPermitInspectionTo cancel an inspection, select the X under the Cancel column for the inspection

you wish to cancel.


6.0 ProjectApplicationsProject applications include: Addressing, Administrative Subdivisions, Change of Use,

Communication Towers, Co‐location Comm Towers, Linear Utilities, Land Development,

Major and Minor Subdivisions, Map Amendments, Multifamily Residential, PDD

Amendment, Site Additions, Special Exception, Text Amendment, and Variance.

6.1 ApplyLink

6.2 CompanyLogIn

Select your user name under the Contractor/Applicant drop down and enter

your password. Then click LOGIN.

If your user name is not listed, please contact us at 803‐576‐1335 to register.


6.3 ProjectDeclarationsPlease read the Project Declaration, click the radial button next to I AGREE and then click CONTINUE.


6.4 EnteringProjectApplicationInformation


6.4.1 ProjectTypeInformationSelect the project type; enter the project description and the job value (labor and

materials)

6.4.2 ApplicationInformationEach project type may have different required Application Information. Below is an

example of the required information for Minor Subdivision.


6.4.3 LocationSelect the search criteria for the location: Address or Tax Map Number (TMS). Enter

part or all of the Address or TMS and click SEARCH. Then select the correct address for

the permit. If the address or TMS is not populating, contact the Building Department at

803‐576‐2190 for assistance.


6.4.4 RelationtotheProject Indicate, by selecting the box, if you are the property owner.

6.4.5 AttachmentsLocate the appropriate forms by clicking Select. Find the file you want to upload and

select the file. Then type in a file description. Click UPLOAD. Then click NEXT STEP.


Plans_date.pdf or Plans_date.dwg

CSWPP_date.pdf

DrainCalcs_Date.pdf

NOI_date.pdf

MaintenanceAgree_date.pdf (Permanent Stormwater Maintenance Agreement)

Encroachment_date.pdf (Encroachment Permit Application)

Landscape_date.pdf (Landscape plan, if separate from plan set)

NRI_date.pdf (Natural Resource Inventory)

Water_date.pdf (Water availability letter)

Sewer_date.pdf (Sewer availability letter)

Flood_date.pdf (Flood documents)


6.4.6 ContactInformation

Enter or confirm the Contractor, Owner and Applicant Contact Information,

then click NEXT STEP.

6.4.7 ReviewandSubmit

This area allows you to review the application, make changes or corrections, pay the

project review fee (if necessary) and submit the project application.

To make corrections to a section, select the EDIT button adjacent to the section header.

Complete changes and select NEXT STEP.


6.4.8 FeePaymentThe system will require payment, if required, prior to the application being

submitted for review. Select either Credit Card or eCheck as the payment type.

Trust accounts are currently not accepted for project submittals.

Enter the required information for either the credit card or eCheck payment and

select PROCESS PAYMENT.


Once the payment has processed, a payment summary screen will be generated. This

summary may be printed for your records by selecting the PRINT SUMMARY link.


6.4.9 ViewProjectSummaryOnce the fee is paid, if applicable, and the application is submitted, a summary

page will generate. The tabs are selectable to review the permit application

information. The permit will now appear on your dashboard under My Active

Projects.


6.5 ProjectReviewProcessWhen the application is uploaded, it will be screened for administrative completeness.

Once deemed administratively complete, the project will enter the County’s review

process. If the submittal is not complete, the application will be disapproved and the

applicant will be notified that additional information is required to meet the County’s

submittal requirements.

6.5.1 ReviewingCommentsIf additional information is necessary the status of the Project will change to

Disapproved.

To review the comments, click the project number for the disapproved project.


Then select the Reviews tab. The comments can be viewed by selecting the

More Info link. The comments will also be summarized in a letter that will be

emailed to the applicant.

6.5.2 ProvidingAdditionalInformationIn order to provide a complete response to the comments, select the paperclip

link.

Select the file that contains the response information from your computer,

provide a brief description (Response to 1/24/14 Comments), and click UPLOAD.

Multiple files can be uploaded. For a timely review, please ensure the entire

response is uploaded at one time.


NOTE: A RESPONSE LETTER IS REQUIRED. It is preferred this letter be a direct response to the

comments letter generated by the County. However, a narrative that outlines all the changes

made will also be accepted.


Response_date.pdf

Plans_date.pdf or Plans_date.dwg

CSWPP_date.pdf

DrainCalcs_Date.pdf

NOI_date.pdf

MaintenanceAgree_date.pdf (Permanent Stormwater Maintenance Agreement)

Encroachment_date.pdf (Encroachment Permit Application)

Landscape_date.pdf (Landscape plan, if separate from plan set)

NRI_date.pdf (Natural Resource Inventory)

Water_date.pdf (Water availability letter)

Sewer_date.pdf (Sewer availability letter)

Flood_date.pdf (Flood documents)

Once the information is submitted, the project will be placed back into the

review cycle.


6.6 ApprovedProjectsOnce all necessary information has been submitted to the County, and all

reviews have been completed, the project will be approved. An email will be

sent out to notify you of the updated status. The stamped plans can be viewed

by selecting the Project No. link and then selecting the appropriate attachment.

Stamped Approved Plans will be named: Approved_Project Name_date.pdf


7.0 ProjectInspection

7.1 CreatinganInspectionRecordIn order to schedule an inspection online, a permit record will need to be

created for the project.

7.1.1 ApplyLinkSelect the Apply link under the Permits Menu

7.1.2 CompanyLogInSelect your user name under the Contractor/Applicant drop down and

enter your password. Then click LOGIN.


7.1.3 PermitDeclarationsPlease read the Permit Declaration, click the radial button next to I AGREE and then click CONTINUE.


7.1.4 EnteringPermitInformation

7.1.4.1 PermitTypeInformationSelect the LAND DISTURBANCE permit and enter a brief

description.

7.1.4.2 ApplicationInformationEnter the required information.


7.1.4.3 LocationSelect the search criteria for the location: Address or Tax Map

Number (TMS). Enter part or all of the Address or TMS and click

SEARCH. Then select the correct address for the permit.

7.1.4.4 AttachmentsLocate the appropriate forms by clicking Select. Find the file

you want to upload and select the file. Then type in a file

description.

Click UPLOAD. Then click NEXT STEP.

Suggested Naming Convention for Files:

CoverageLetter_date.pdf


7.1.4.5 ContactInformationEnter or confirm the Contractor, Owner and Applicant Contact

Information, then click NEXT STEP.


7.1.4.6 ReviewandSubmit

This area allows you to review the application, make changes or

corrections, pay a permit review fee (if necessary) and submit

the permit application.

To make corrections to a section, select the EDIT button

adjacent to the section header. Complete changes and select

NEXT STEP.


7.1.4.7 ViewPermitSummaryOnce the plan review fee is paid, if applicable, and the

application is submitted, a summary page will generate. The

tabs are selectable to review the permit application

information. The permit will now appear on your dashboard

under My Active Permits.

7.1.4.8 PermitReviewProcessOnce the application is submitted, it will be reviewed

administratively for completeness. Once the application is

deemed complete, reviewed, and approved, you can schedule

an inspection for the site.


7.2 SchedulingaProjectInspection

Once the permit record is created and approved select the SCHEDULE link to schedule an

inspection.

Complete the required information, including the contact information and the requested

inspection date. Click SUBMIT and your inspection has been scheduled.


7.3 CancelingaProjectInspectionTo cancel an inspection, select the “X” under the Cancel column for the inspection you

wish to cancel.

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